Restaurant Rockstars Podcast
432 episodes - English - Latest episode: 4 days ago - ★★★★ - 44 ratingsTips, tools & resources to help restaurant owners and managers Rock Their Restaurant! Engaging conversations with industry leaders and fellow restaurateurs.
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Episodes
227. Why You Need A Food Delivery Service for your Restaurant
January 15, 2021 02:36 - 43 minutes - 34.8 MBDuring this pandemic and reduced consumer confidence providing a food delivery service to your customers is a must! But you’re probably thinking where to begin? Well hold on, we’ve got you covered. In this episode of the Restaurant Rockstars Podcast, I’m speaking with two guys who can set up your restaurant delivery service from soup to nuts. If you need vetted, insured drivers, they have it. If you don't have an “online ordering system”, they can set you up. If you haves some of the p...
226. How to Dazzle Your Customer with Superior Customer Service
January 08, 2021 01:45 - 39 minutes - 2.37 GBI’m a huge believer that training your staff to provide Superior Customer Service is “Job 1” for any business, especially restaurants. In the thousands of details in running your restaurant, nothing will build your business faster, nor have a greater impact on your profit and bottom line. This is more important now during the pandemic than ever. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Dr. Kelly Henry, a man who built his chiropractic practice into multiple cl...
225. How A Breakfast Restaurant Grew During The Pandemic
December 18, 2020 15:06 - 42 minutes - 33.7 MBI own a breakfast restaurant and this pandemic has hit us hard! We’ve been forced to pivot several times since March. We’ve shrunk our menu, shrunk our staff, closed our dining room, opened it back up and turned ourselves into a Grab N Go market… all in the name of survival and future success. Government relief funds have been our Godsend and is giving us the chance to pivot again with an all-new concept for 2021. So its appropriate that in this episode of the Restaurant Rockstars Podcast,...
224. Using Online Culinary School To Uplevel Your Business
December 04, 2020 15:04 - 48 minutes - 39.2 MBWhether you’re a restaurant owner, chef or line cook, now may be the time to uplevel your kitchen talent. This pandemic keeps on keeping on, but you’re future in this business depends on your creativity, skillset and value to your employer. So why not consider taking cooking classes online? In this episode of the Restaurant RockStars Podcast, I’m speaking with Ken Rubin, Chief Culinary Officer of Rouxbe, the world’s leading online culinary school. Ken’s experience comes from top level m...
From my heart and home to yours - Happy Thanksgiving
November 26, 2020 19:47 - 2 minutes - 2.25 MBFinding gratitude and hope this holiday...from my heart and home to yours.
223. Sommelier Disrupts and Succeeds during Covid-19
November 20, 2020 12:36 - 36 minutes - 29.4 MBImagine a teenage passion for cake decorating leading to a high-flying career opening and investing in numerous restaurants, consulting to top hospitality groups, and then just before Covid hit, opening a new wine bar and restaurant. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Lindsey Anderson, a top sommelier and now proprietor of UVAE Kitchen & Wine Bar in Chicagoland. During these challenging times, we could all use a dose of best practices so Tune-In, liste...
222. Effective Restaurant Marketing Strategy Using Artificial Intelligence
November 14, 2020 00:04 - 39 minutes - 31.5 MBFor those unfamiliar, Artificial Intelligence allows software to think like and interact with humans. This provides a great opportunity to optimize your restaurant marketing strategy. Listen to see how you can capture key information on your customers such as “how frequently they visit, their favorite menu items and even what they spend”. With text or email, Jerry shows how you can deliver powerful marketing promotions to your best customers or less frequent diners. Interestingly, iOrder can...
Episode #221 30 Year Guru Dishes On Restaurant Success
November 06, 2020 20:14 - 59 minutes - 47.6 MBYou have to tune in this week as I’m speaking with Max Sheets, an illustrious 30 year veteran of restaurant start-ups, major restaurant chains and restaurant franchising. From concept and menu development to finding the real estate, staffing, leading by example, critical numbers and all-important brand building, Max has achieved restaurant success! Here’s a true restaurant evangelist! I speak to some pretty amazing people on the Restaurant RockStars Podcast, but every now and then I’m blow...
220. How To Stop Negative Online Reviews
October 30, 2020 21:45 - 49 minutes - 39.4 MBHow do you deal with negative online reviews? Before the days of Yelp and TripAdvisor many of us used comment cards and secret shoppers to obtain feedback, myself included. Sure these were ways to track customer satisfaction and even build a database, but there’s a better, simpler and more effective way. Now your customers can bring issues to your attention digitally before they leave the restaurant and anonymously if they choose. Many customers are embarrassed to complain in person, but g...
219. Step By Step How He Built A Successful Restaurant Empire With Nick Bogacz
October 08, 2020 20:35 - 1 hour - 55.8 MBIn this episode of the Podcast, my friend Jaime Oikle of Running Restaurants and I are speaking to a restaurateur with the magic touch. Our guest is Nick Bogacz of Caliente Pizza & Draft House. Nick is building a successful restaurant empire with street smarts, gut instincts, proper systems and a flair for promotion. Firstly, Nick will share his key learnings. Secondly, he will share his thoughts on running profitable restaurants during the Covid Crisis. I don’t know about you, but this p...
218. Everything You Need To Know About Restaurant Furniture
October 01, 2020 21:25 - 38 minutes - 30.6 MBFrom time to time, our restaurants need a makeover, a fresh new look and furniture makes the biggest splash. It’s not only greater comfort for your guests, but just the thing to transform your ambiance. Maybe now’s the time to think furniture while your dining room may still be idle or you’re looking to Up the “Wow Factor” in your place. In this episode of the Restaurant RockStars Podcast, I’m once again with George Deeb, CEO of Restaurant Furniture Plus. They’re the largest online source o...
217. Key Learnings from an Illustrious Restaurateur w/Elizabeth Blau of Honey Salt
September 17, 2020 20:58 - 46 minutes - 37 MBI get to speak to some pretty fascinating people in this industry and I love talking shop. its amazing how much we can keep learning from others who share our passions, our challenges, our pain and out triumphs. In this week’s episode of the Restaurant RockStars Podcast, I’m speaking with Elizabeth Blau of Honey Salt in Las Vegas. Elizabeth is highly acclaimed as a 30+ year veteran restaurateur, a James Beard nominee, Judge on “Iron Chef America”, as well as in-demand consultant. Interest...
216. Now’s the Time to Plan for the Future w/ Ashley Micciche of True North Retirement Advisors
September 11, 2020 09:59 - 40 minutes - 32.3 MBThese are crazy times and no-one knows what the future holds. This is precisely why you should take control, plan for your future and the future of your business. In this episode of the Restaurant RockStars Podcast I’m speaking with Ashley Micciche, the CEO of True North Retirement Advisors. You may or many not be ready to retire due to Covid or other reasons, but this show is really all about how you can protect and grow the value of your business now during this pandemic. Ashley wil...
216. Now’s the Time to Plan for the Future!
September 11, 2020 09:59 - 40 minutes - 32.3 MBThese are crazy times and no-one knows what the future holds. This is precisely why you should take control, plan for your future and the future of your business. In this episode of the Restaurant RockStars Podcast I’m speaking with Ashley Micciche, the CEO of True North Retirement Advisors. You may or many not be ready to retire due to Covid or other reasons, but this show is really all about how you can protect and grow the value of your business now during this pandemic. Ashley wil...
215. Disrupt your Competition & Build your Business!
August 28, 2020 19:22 - 1 hour - 48.8 MBLong before the crisis hit, drive-thru’s changed the way restaurants served their customers. The opportunity is now greater than ever to take the standard drive-thru up a notch or two with customer safety, convenience and entertainment paramount. It’s time to work “ON” your business, not just to survive this crisis but to dominate your competition. In this episode of the Restaurant RockStars Podcast fellow industry Pro Jaime Oikle of Running Restaurants and I are talking to two guys who h...
215. Disrupt your Competition & Build your Business w/ Brett Gould & Kevin Bessy of Humdinner
August 28, 2020 19:22 - 1 hour - 48.8 MBLong before the crisis hit, drive-thru’s changed the way restaurants served their customers. The opportunity is now greater than ever to take the standard drive-thru up a notch or two with customer safety, convenience and entertainment paramount. It’s time to work “ON” your business, not just to survive this crisis but to dominate your competition. In this episode of the Restaurant RockStars Podcast fellow industry Pro Jaime Oikle of Running Restaurants and I are talking to two guys who h...
214. Is It Time to Franchise Your Concept w/Anthony Leone
August 14, 2020 15:40 - 49 minutes - 39.5 MBIf you have a concept your customers love, this might be the time to think about expanding your business. Covid has hit us all really hard, but never perhaps have we had more time to focus on improving our business and even growing it. This is not just a survival story, but a way forward to build true success and a lasting legacy. In this episode of the Restaurant RockStars Podcast, I’m excited to be talking to Anthony Leone, a veteran operator with vast experience with some of the most-...
214. Is It Time to Franchise Your Concept?
August 14, 2020 15:40 - 49 minutes - 39.5 MBIf you have a concept your customers love, this might be the time to think about expanding your business. Covid has hit us all really hard, but never perhaps have we had more time to focus on improving our business and even growing it. This is not just a survival story, but a way forward to build true success and a lasting legacy. In this episode of the Restaurant RockStars Podcast, I’m excited to be talking to Anthony Leone, a veteran operator with vast experience with some of the most-...
213. Find New Opportunity as a Personal Chef w/Chef Donna G of the Personal Chef Network
July 29, 2020 22:00 - 31 minutes - 25.4 MBCovid-19 has turned all of us upside down, but it’s also been a huge opportunity… a time to flesh out your business, tighten things up, make necessary changes and pivot to a more profitable business model. Many of you are trained chefs and culinarians. Possibly you’ve lost your cooking gig, or your hours have been reduced and you need a new opportunity. What to do? Listen to this episode of the Restaurant RockStars Podcast. I’m speaking with Chef Donna G, Founder of the Personal Chef Netw...
213. Find New Opportunity as a Personal Chef
July 29, 2020 22:00 - 31 minutes - 25.4 MBCovid-19 has turned all of us upside down, but it’s also been a huge opportunity… a time to flesh out your business, tighten things up, make necessary changes and pivot to a more profitable business model. Many of you are trained chefs and culinarians. Possibly you’ve lost your cooking gig, or your hours have been reduced and you need a new opportunity. What to do? Listen to this episode of the Restaurant RockStars Podcast. I’m speaking with Chef Donna G, Founder of the Personal Chef Netw...
212. Humble And Genuine Describe This Dynamic Entrepreneur
July 23, 2020 19:00 - 49 minutes - 91.9 MBAbout a year ago I was fortunate to interview Joshua Kopel for the Restaurant RockStars Podcast. At the time. Joshua had opened an incredibly successful bar on the Hollywood Boulevard Walk of Fame and had opened a Michelin-Rated restaurant in LA called “Preux & Proper”. Amazingly Joshua had limited experience, but his charismatic personality and sincere passion for hospitality were the keys to his success. He inspired a team to create a dining experience unlike any other, in arguably one o...
212. Humble And Genuine Describe This Dynamic Entrepreneur w/Joshua Kopel
July 23, 2020 19:00 - 49 minutes - 91.9 MBAbout a year ago I was fortunate to interview Joshua Kopel for the Restaurant RockStars Podcast. At the time. Joshua had opened an incredibly successful bar on the Hollywood Boulevard Walk of Fame and had opened a Michelin-Rated restaurant in LA called “Preux & Proper”. Amazingly Joshua had limited experience, but his charismatic personality and sincere passion for hospitality were the keys to his success. He inspired a team to create a dining experience unlike any other, in arguably one o...
211. Contactless Ordering & Payment to Boost your Business w/ Robbert Bregman from TableDuck
July 16, 2020 20:09 - 28 minutes - 22.4 MBIts no secret that customers are spooked… all this terrible news every day has them running for the hills and not your restaurant. But here’s the opportunity: If you show them that you’re restaurant cares about their safety, follows all best practices and gives them a contactless experience, they’ll gain confidence and your business will grow. In this episode of the Restaurant RockStars Podcast, I’m speaking with Robbert Bregman from TableDuck, a company that has figured out how your custo...
211. Contactless Ordering & Payment to Boost your Business!
July 16, 2020 20:09 - 28 minutes - 22.4 MBIts no secret that customers are spooked… all this terrible news every day has them running for the hills and not your restaurant. But here’s the opportunity: If you show them that you’re restaurant cares about their safety, follows all best practices and gives them a contactless experience, they’ll gain confidence and your business will grow. In this episode of the Restaurant RockStars Podcast, I’m speaking with Robbert Bregman from TableDuck, a company that has figured out how your custo...
210. Paramount Service is all about the Customer!
July 09, 2020 18:46 - 53 minutes - 42.9 MBImagine learning the secrets of success from some of the world’s most recognized and powerful brands and then applying them to your business. You can! In this episode of the Restaurant RockStars Podcast, I speak with Jill Raff of the Jill Raff Group. Jill brands herself as a “Customer Experience Strategist” and we dive deep into the true meaning of hospitality and paramount customer service. Jill cut her teeth at an impressionable age shadowing her father in the family McDonald’s fran...
210. Paramount Service is all about the Customer w/Jill Raff
July 09, 2020 18:46 - 53 minutes - 42.9 MBImagine learning the secrets of success from some of the world’s most recognized and powerful brands and then applying them to your business. You can! In this episode of the Restaurant RockStars Podcast, I speak with Jill Raff of the Jill Raff Group. Jill brands herself as a “Customer Experience Strategist” and we dive deep into the true meaning of hospitality and paramount customer service. Jill cut her teeth at an impressionable age shadowing her father in the family McDonald’s fran...
210. Paramount Customer Service Starts With Outstanding Employee Experiences w/Jill Raff
July 09, 2020 18:46 - 53 minutes - 42.9 MBImagine learning the secrets of success from some of the world’s most recognized and powerful brands and then applying them to your business. You can! In this episode of the Restaurant RockStars Podcast, I speak with Jill Raff of the Jill Raff Group. Jill brands herself as a “Customer Experience Strategist” and we dive deep into the true meaning of hospitality and paramount customer service. Jill cut her teeth at an impressionable age shadowing her father in the family McDonald’s fran...
209. Our Cheese Was Moved, Now What?
July 03, 2020 14:49 - 41 minutes - 33.4 MBCovid-19 blindsided us all and hit like a ton of bricks. Maybe your business was strong and things were good last February. Now a few months later, no-one knows when the roller coaster ride will end. Many of us have re-opened with limited service and restrictions. Just when we were starting to get back on our feet, the rules change and maybe you’re now being forced to close again as Covid is resurging in many states. There’s a big lesson here. When business is good, it’s human nature that...
208. The Latest Scoop on PPP, EIDL and Forgiveness
June 26, 2020 17:28 - 28 minutes - 23.1 MBIn this episode of the Restaurant RockStars podcast, I’m speaking with Matthew Patrick, Principal of Patrick & Associates, a CPA firm specializing in the Paycheck Protection Program and Economic Injury Disaster Loans. We’re going to cover all the ins and outs of these programs, and most important how to maximize or get complete forgiveness for your PPP! Listen on as we cover: - The different programs: PPP vs EIDL Grant vs EIDL - EIDL approvals are still coming - The favorable terms of t...
207. In a Sea of Marketing, this Really Works!
June 18, 2020 23:08 - 1 hour - 49.3 MBSo many restaurants spend and spend on marketing hoping to make something stick! It’s really a shotgun approach dumping money out the window or throwing darts at a board. Problem is you don’t know what’s going to work unless you try, but unless everyone who walks in your door tells you why they came in, you’ll never know. So today’s guest on the Restaurant RockStars Podcast is Matt Plapp of ROI Experts. He throws all that to the wind and gives you the straight skinny on marketing that rea...
206. Leading Chefs Unite to help Hospitality Workers
June 06, 2020 10:49 - 44 minutes - 35.3 MBNever have we seen a crisis so devastating to our business, and never have we seen so many rally together to help however we can. This episode of the Restaurant RockStars Podcast is all about an initiative to help those industry workers most affected. I’m speaking with Sean Weissbart, a NYC attorney specializing in setting up tax-exempt non profit organizations who has teamed with Danny Meyer of Union Square Hospitality Group, Daniel Boulud and Thomas Keller to create a 501 (3C) company r...
205. A Contactless Order & Pay Solution
May 29, 2020 18:19 - 38 minutes - 30.5 MBThe new normal is contactless ordering & payment. If you have pivoted or are ready to pivot your business model to take out, curbside pickup and delivery, here’s a solution. In this episode of the Restaurant RockStars Podcast, I’m speaking with Laurent May, leader of READY. Ready is a virtual ordering system that allows your customer to view your menu digitally, place the order and pay without cash virtually anywhere they are. They can even split checks. Customers can also leave online re...
204. Restaurants Share Covid-19 Aftermath & Solutions
May 21, 2020 12:49 - 33 minutes - 26.9 MBThe Government has all but shut us down, and returning to days of normal is still out of sight for most of us. We’re scrambling for a new plan and that plan keeps shifting day by day. What to do next? In this episode of the Restaurant RockStars Podcast I speak with George Deeb of www.restaurantfurnitureplus.com George and I originally recorded an episode on all things furniture for your operation (stay tuned for this in a future episode), but then the crisis hit and George sent out a Cov...
203. Greater Efficiency And Profits At Your Fingertips
May 01, 2020 21:04 - 53 minutes - 42.9 MBThis crisis has hit us all like a ton of bricks, and we can either cry in our soup (pardon the pun) or kick some A! Now that our restaurants are either idle or we’re offering limited service, we have a choice. We can either muddle along and hope for the best when things get back to more of a normal, or we can create a whole new game plan today and improve your operation for greater efficiency and greater profit! Chances are you may have more time now than you did pre-Covid to actually plan...
202. An Objective View of Modern POS Systems + Pivoting
April 23, 2020 14:30 - 54 minutes - 43.8 MBRockStars: The fact is that you need technology to run an efficient and profitable restaurant operation, and everyday, new software is coming on the market. Whether you are a veteran, brand new or aspiring operator; Its our goal at the Restaurant RockStars podcast to bring you new technologies so that you can make an informed decision for your hospitality business. LATE BREAKING NEWS: Since this episode was recorded, Covid-19 has turned our industry upside down forcing us to pivot our ope...
201. Stay Connected To Your Customers
April 17, 2020 16:22 - 32 minutes - 26.2 MBThis crisis is turning our industry upside down, and we are pivoting almost daily to stay in business and stay relevant with our customer. What every restaurant needs right now is to notify, communicate and keep the customer informed as to the status of your business. In this episode of the Restaurant RockStars Podcast, I’m speaking with Tasso Roumeliotis, the founder of NUMA, a virtual business answering service. Tasso shows us how this technology can represent your brand and be an extens...
200. Making The Most Of Downtime During Covid-19 - A ROUNDTABLE
April 02, 2020 20:13 - 57 minutes - 45.9 MBRockStars…this is it, our BIG 200th Episode of the Restaurant RockStars Podcast and it comes at a most CHALLENGING time. This crisis is unprecedented and the worst disaster to ever hit our industry. The Stats are staggering: Hundreds of Billions of Dollars Lost, Millions and millions of our employees out of work and worst of all, complete uncertainty for the future. When will we be able to re-open our restaurants? Will there be a crush of business, or will it take time to get back to norma...
199. How To Protect Your Business During The Coronavirus Pandemic - SPECIAL EDITION
March 19, 2020 20:16 - 59 minutes - 48 MBThis situation is unfathomable and it’s constantly shifting. Every minute, there’s new information, new challenges and lots of uncertainty. No one knows what will happen next or how long before its over. Now’s the time to take action… to think your business through. To protect yourself, your employees, your customers, your business. In this episode of the Restaurant RockStars Podcast, my friend and fellow industry colleague Jaime Oikle of www.runningrestaurants.com will lead us through a...
198. Health Driven Eats Equals Marketing Success w/Powerhaus Pizza
March 12, 2020 11:48 - 47 minutes - 38 MBWe’re all looking for a Marketing Edge… one that not only drives business, but builds your Brand! Sometimes it’s elusive and we brainstorm endlessly and scratch our heads, but sometimes like a bolt of lightning the idea is right there in front of us. In this episode of the Restaurant RockStars Podcast I’m speaking to Anisha Blodgett of Powerhaus Pizza. She set out to start a health & wellness business, Not a restaurant! Funny how the stars aligned and her brainchild became a wholesome, ho...
197. Powerful Bar Promotions to Attract New Customers W/Nick Fosberg
February 28, 2020 19:35 - 55 minutes - 44.6 MBThe Bar is the “One” place in your restaurant where you can really make money. Labor dollar for dollar and for the amount of time it takes to pour a drink versus preparing a menu item, your bar provides serious profit. You want to fill your bar all day long day in and day out. Problem is, most restaurant and bar owners are Not maximizing their Marketing Firepower! Well in this episode of the Restaurant RockStars Podcast I’m speaking with Nick Fosberg, a bar and restaurant marketing Guru an...
196. Sustainable & Profitable Starts at the Table
February 14, 2020 15:04 - 52 minutes - 42.5 MBI know what you’re thinking… “how can all natural, fresh and sustainable food still make money for my restaurant”? Yes, its true that it is becoming harder and harder to find a balance between healthy operating practices and profitability, but my guest today may change your mind. In this episode of the Restaurant RockStars Podcast I’m speaking with Chef Ali Gonzalez, a man who has dedicated 30 years to his passion for culture, tradition and fresh-crafted food from scratch by using natural ...
195. Restaurant Design for R.O.I. and Increased Profit!
February 07, 2020 12:03 - 54 minutes - 43.6 MBIf you’re thinking about freshening up your restaurant with a makeover or if you’re starting a brand new place, you have to listen to this episode of the Restaurant RockStars Podcast. Today I’m speaking with a 30 year veteran designer in the hospitality and food service space. Its incredible! Lu Schildmeyer of LU S Design Associates has designed over 700 restaurants, 400 bars and 1500 food service facilities. We’ll be talking the basics of lighting design, materials and finishes. More im...
194. How To Create And Grow A Powerful Restaurant BRAND
January 31, 2020 20:30 - 47 minutes - 37.7 MBAnyone can market a business, but few can build an “Unstoppable Brand”! What’s the difference? Passion, inspiration, creativity, commitment! A Brand represents your customer’s image, perception and opinion of your business. Do this right and you’ll create a lasting legacy. There are so many aspects to Brand Building… logo, colors, font, ambiance, uniforms, signature dishes and drinks and theatrics… yes, theatrics. Don’t forget this business is all about Entertainment. You’re in busin...
193. Protecting Your Restaurant From A Fire
January 25, 2020 20:19 - 38 minutes - 31.1 MBThink what would happen if you had a fire in your restaurant. You might be insured, but would you lose your business to the competition while you remodeled or even rebuilt? Do you think your staff would stick around and wait for you to reopen or would they find jobs with the competition? This is scary stuff, but statistics show it happens. Don’t let it happen to your restaurant! In this episode of the Restaurant RockStars Podcast, I’m speaking with Michael Crafton the CEO of NELBUD. Th...
192. An Entrepreneur’s Journey to Launch a Global Brand - Candela MamaJuana
January 16, 2020 16:39 - 53 minutes - 43.2 MBWe’re all inspired by those incredible entrepreneurial journeys. The vision, the dreams, sacrifices, hardships and victories. Ideas can come from anywhere and the next great thing may be around the next corner. In this case, its all about a drink you may want to serve in your operation. In this episode of the Restaurant RockStars Podcast, I’m pleased to introduce you to Alejandro Russo, a young serial entrepreneur who found inspiration in a tropical place and counter to his intuition, took...
191. How a Powerful Brand Becomes a Franchise - The Daily Jam
January 11, 2020 17:19 - 1 hour - 48.4 MBYou’ve probably all seen the film “The Founder” about how Ray Krok created the most powerful restaurant brand and franchise on the planet. Well in the film, you see its all about the “Systems”. You can’t grow a successful business without proven systems. In this episode of the Restaurant RockStars Podcast, I’m speaking with a franchise expert who cut his teeth in several other most successful brands. Krispy Kreme, Auntie Annie’s Pretzels, Cold Stone Creamery… you’ve heard of these. Ber...
190. A Brand Creating RAVING Fans - Leslie Silverglide of MIXT
January 03, 2020 15:10 - 53 minutes - 43.2 MBI’m always amazed at those dynamic hard-charging people that can grow a concept to multiple locations. It takes courage, fortitude, an unwavering vision, not to mention leadership to build a brand and maintain consistency and quality that’s on point. In this episode of the Restaurant RockStars Podcast, I’m speaking with Leslie Silverglide who’s the co-founder and CEO of a fast growing chain of healthy restaurants MIXT, offering a plant-forward menu that they call “Craveworthy”. Not only th...
189. Restaurant Payroll Made Easy
December 14, 2019 01:40 - 51 minutes - 41 MBPayroll is a necessary detail with a huge impact on your bottom line, but it doesn’t need to be a challenge. There are so many other critical details in running your operation, so let’s talk Profit, Convenience and Efficiency. Payroll processing has come so far beyond just time and attendance reporting and paying your employees. In this episode of the Restaurant RockStars Podcast, I’m speaking with Mr. Michael Splane an independent Consultant formerly of Heartland Payroll Solutions. You’l...
188. Forget your Competition, Think like your Consumer w/Erik Shellenberger
December 06, 2019 16:37 - 1 hour - 51.8 MBEveryone’s says you need to Market your place on Social Media. Not only that, you need to know how to post, what to post and how often? Today’s guest Mr. Erik Shellenberger is going to turn that idea upside down and tell us why Social Media Marketing has Lost its Effectiveness. I love Erik’s “Test Taking” analogy. “Picture a room full of people all taking a test that nobody studied for. Everyone is copying off of each other’s paper so we end up with a bunch of different versions of the wro...
187. How an Effective Leader Builds a Brand - Sal Lupoli
November 22, 2019 13:51 - 1 hour - 51.7 MBThis is one of the most powerful interviews I’ve ever done. Every word inspires, motivates and lays a foundation for how we all should approach growing our restaurant business. Passion, Vision and Leadership are the core elements that have led Sal Lupoli to the pinnacle our of our industry. From humble beginnings with the first Sal’s Pizza shop in Salem, New Hampshire, Sal has continually grown his brand with an emphasis on freshness, quality and service. In this episode of the Restaurant...