Restaurant Rockstars Podcast
432 episodes - English - Latest episode: 4 days ago - ★★★★ - 44 ratingsTips, tools & resources to help restaurant owners and managers Rock Their Restaurant! Engaging conversations with industry leaders and fellow restaurateurs.
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Episodes
Episode #38 Kill It Or Get Killed - 25 Actionable Ideas For Your Restaurant!
August 04, 2016 01:12 - 1 hour - 92.1 MBThis is my most powerful Podcast yet… If you’re not willing to invest 1 hour in your business to dominate your competition, you might as well turn in your keys because there are easier ways to make money than the restaurant business. Do I have your attention? Good. Listen as I give away my secrets to Killing IT! Secrets I used to ring well over $1 Million in just 4-months a year in my seasonal restaurant… Not only that, but my profit was DOUBLE the industry average. Think it can’t be...
Episode #37 Fill Your Seats Night After Night For $300
July 29, 2016 02:21 - 18 minutes - 34.1 MBHere’s an easy & inexpensive way to create an amazing video that brings your restaurant to life for the customer even when they’re not in your restaurant. How powerful is that? You can demonstrate your food, service & ambiance… everything that makes your place special and get those customers in your door and coming back again and again. Its completely turn-key and I’ll show you how for $300 bucks. Post it to social media, put it up on your website, send it out to your list in an email bl...
Episode #36 TOP TIP - Why CLOSING Your Restaurant Will SAVE You $$$!
July 21, 2016 02:34 - 4 minutes - 7.92 MBMany restaurateurs HATE the numbers… some even avoid their finances completely, but I’m going to show you why this is a dangerous game. If your restaurant has a slow night or two a week, you have 3 choices: 1 Do nothing, Stay Open and drain your profits 2 Try a new promotion to boost business on these slow nights OR 3 CLOSE and go spend time with your family How do you decide? Listen as I walk you through a simple “Daily Break-Even” exercise. Simple math will show you how you j...
EPISODE #35 A ROCKING MARKETING SYSTEM ON THE CHEAP!
July 13, 2016 04:56 - 37 minutes - 68.8 MBMany restaurants waste thousands of $$ on the shotgun approach of traditional marketing. Listen as Bar/Restaurant expert Nick Fosberg explains how persuasive lead-generating marketing can zero in on your most qualified new customers and keep them with a sniper approach. KEY-TAKEAWAYS: - “Systems” are the key to your success. You have a system if you can leave your business for a month or more and its just as successful or more so when you return. - Put the time in NOW to work “On” your ...
Riff #34 Don’t Fear Technology… Fear A Restaurant Without A System!
June 18, 2016 14:01 - 20 minutes - 38.7 MBI get it - your restaurant has so many moving pieces, do you need another? YES! I’m talking about simplifying your business and your life so you run it and not the other way around. You’re probably already paying for multiple functions that you don’t have time for or can’t do yourself… but what if you had one system that ran your restaurant… inventory, cost controls, labor & scheduling, invoices.. a complete back of house solution that’s simple to use and works with your POS system? And,...
Riff #33 Wobbly Tables Wobble Your Customer - The Solution Once and For All
June 07, 2016 11:26 - 13 minutes - 25.1 MBEvery impression and detail in your restaurant impacts the guest experience and is lasting. Above all, you want your customer to be comfortable and let’s face it, you probably have wobbly tables in your restaurant. If your servers are anything like mine were, they probably place coasters or folded napkins under the table base for a quick fix. This is not only unsightly to the guest, but an annoyance. Well, at last there’s a solution to this frustrating problem. Listen as I interview Pet...
Riff #32 This Customer Convenience Adds Higher Profit Sales Without Taking Up Seats
May 31, 2016 23:52 - 15 minutes - 29.4 MBTwo important things to remember running restaurants: if you don’t stay ahead of your competition, you’ll get run over AND you can’t have too many profit centers. Listen as I interview Mo Sloane from EZ-CHOW, who demonstrates that online guest ordering is convenient for your guest and seamless in your restaurant. KEY-TAKEAWAYS: * The world is online 24/7 and lives on their smartphones * Systems automate your business, free your time and give you an advantage * EZ-CHOW adds software...
Riff #31 How To Run A Restaurant That Doesn't Run You - Jaime Oikle
May 19, 2016 00:54 - 19 minutes - 35.8 MBYou’re in the thick of your restaurant… I get It! So many details, so much to worry about… Staffing, Service, Marketing, Food… the all-important Cost Controls - but how do you keep your staff and customers happy? Here’s your answer. Know that “systems” are the key to freeing your time and your success… you have a system if you can leave your business for a week, a month or more and when you return, your restaurant is just as successful… This takes a simple mindset shift. Decide now to tak...
Riff #30 The Real Scoop On Your State Restaurant Association
May 12, 2016 00:58 - 34 minutes - 63.2 MBFor 20 years, I was a member of my state restaurant association and for two terms I served on its Board of Directors. This was a wise decision as I turned to their expertise numerous times over the years on challenging issues affecting my business and I was able to mentor and assist other restaurateurs in improving their businesses. For a small yearly investment, your State Restaurant Association can save you thousands through their influence and buying power with industry suppliers, not...
Riff #29 If Your Staff Don't Notice, Your Guests Will
May 10, 2016 00:05 - 4 minutes - 7.68 MB- You have 1 Chance to make a positive Impression in your restaurant and impressions are lasting - Train your staff to NOTICE. To See what the guest sees, feels & experiences in your restaurant and empower them to FIX what’s broken - There are 12 “Key-Guest Contact Points” in every restaurant, from the parking lot, throughout your common areas to the all-important “Thank You’s & Welcome Back” - Systemize each of these 12 areas so that the guest experience is consistent and above expectati...
Riff #28 Eric Cacciatore Of Restaurant Unstoppable - Why I Surround Myself With Industry Leaders
May 04, 2016 18:27 - 33 minutes - 62.2 MBRiff #28 Eric Cacciatore Of Restaurant Unstoppable - Why I Surround Myself With Industry Leaders by Roger Beaudoin
Riff #27 How To Build Your Brand & Print Money By Dining In Your Own Restaurant!
May 03, 2016 02:33 - 2 minutes - 4.16 MBAs owners and managers, we all get to sample the menu, but how often do you sit down as a customer? Why? Its our nature to spend all our time on the floor and in the kitchen taking care of the details of running our restaurants, but unless we regularly dine as “customers”, we miss what the guest experiences. Listen as I explain the game-changing advantage of this approach. There’s no better way to build your brand, manage your team and elevate the guest experience, which leads to grea...
Riff #26 Got the Back of House Blues? Here’s your Answer!
April 28, 2016 00:18 - 21 minutes - 39.4 MBSystems are all-important in your restaurant… they simplify, keep you organized, save time & money, but the industry has been slow adapters to technology. Inventory, Ordering & Invoices are otherwise laborious tasks that are a necessary evil. They need to be done, but no-one likes to do it, so many restaurants forego these critical operating procedures at their peril. Now there’s a simple answer and its a one-stop turn key “system” to streamline and automate all these necessary processes. ...
Riff #25 Is Your Restaurant Crazy Profitable Or Just Popular
April 26, 2016 00:40 - 2 minutes - 4.63 MBYou are insanely busy and your restaurant appears really popular but is is Crazy Profitable? Work smarter not harder! Many restaurants give more thought to their menu’s customer appeal than their profits, especially when changing menus frequently. Menu items can be popular, profitable or both; but in many cases restaurants wonder why their place is busy, but they’re not making much money. The answer probably lies in the fact that a restaurant’s most popular items just aren’t profitable...
Riff #24 HOW TO LAUNCH A HOT NEW CONCEPT WITH BRETT PAYNE OF CLASSIC ROCK COFFEE
April 21, 2016 00:40 - 23 minutes - 43.4 MBClassic Rock Coffee is a franchise on fire right now as it expands around the world. This way cool concept marries coffee & food with classic Rock N Roll… its like the Hard Rock Cafe of Coffee! Listen as I speak with Brett Payne from Classic Rock Coffee as he describes his challenges in growing a global franchise, what’s cool about the coffee and where they go from here. Check out their website: www.classicrockcoffee.com KEY “TAKEAWAYS” from the show: - Knowing how to run a business is...
Riff #23 When Hospitality Goes Wrong and I "Wine"
April 19, 2016 01:49 - 3 minutes - 7.14 MBA great dining experience pairs food with exemplary service & ambiance. Some restaurants have great food, but the service falls short or maybe guests are treated to fine service, but the food is average. Rare is the restaurant that offers all three and if you own a restaurant, know that this is what your guests are seeking. In this latest episode, a quaint wine bar misses some key details that overshadow the overall experience. Watch + Listen as I riff on expectations that went unmet.
Riff #22 What Happened to the Service in a Service Business?? An Interview with Chef James Clary
April 14, 2016 01:35 - 46 minutes - 82.3 MBTrue hospitality is in many cases a lost art. Generations ago, gas stations would wash your windshield and check your oil and restaurants would thrive by providing exemplary service. You would be greeted at the door by name, the host would take your coat, seat you at your favorite table and the owner or Maitre’D would make sure that every aspect of your dining experience was unforgettable. What happened to this type of service? Chef James Clary has owned and managed many fine dining rest...
Riff #21 The Mega Power Of Your Restaurant's Daily Preshift Meeting
March 10, 2016 18:39 - 9 minutes - 18.9 MBThere is nothing more mega powerful than a CONSISTENT and EFFECTIVE pre-shift meeting. Follow the lead of all of the professional sports teams. There is good reason that they have pre-game meetings, that conclude with a big huddle and cheer! This is the ideal time to #1 ensure your entire staff is on their A-game #2 that everyone knows the game plan and #3 that the entire staff head onto the floor with excitement! A weekly meeting is NOT a pre-shift. The most effective pre-shifts happen...
Riff #20 The Power of Using Restaurant Intelligence To Build Your Business & Brand
February 09, 2016 16:08 - 27 minutes - 24.8 MBThe power of utilizing restaurant intelligence to build your brand, featuring a progressive new leader in the industry: Swipely.
Riff #19 What's My Dentist Got To Do With It
February 03, 2016 20:27 - 3 minutes - 3.3 MBWhen it comes to branding, some people just get it! Don't be afraid to look for inspiration outside of your industry.
RIff #18 Create Your Dream Team
January 06, 2016 20:05 - 49 minutes - 45.1 MB(Sorry for the poor audio quality in this episode, the content however is GREAT!) Restaurateurs and Managers: Turnover is a huge problem in the restaurant business, costing your operation time, money and the frustration of staff forced to pick up the slack. I have a solution and you simply MUST tune in to my latest podcast. Take the time to listen and learn how to recognize, reward and lead your team to amazing heights where they will in turn deliver unforgettable experiences to your custo...
Riff #17 Fantastic Food Overshadowed by Inconsistency
November 30, 2015 19:33 - 4 minutes - 9.48 MBHey There Rockstars… My latest Riff is all about the importance of consistency provided by your restaurant service team whether in the dining room or bar, no matter your price point. Listen as I share a recent story of fantastic food overshadowed by inconsistent service. Roger
Riff # 16 Should you Lease or Own your Property?
November 17, 2015 20:07 - 3 minutes - 5.62 MBListen to my latest Riff all about the challenges of leasing your space and WHY you should be working towards owning your property.
Riff #15 The Devil Is In The Details In Denver
October 30, 2015 17:40 - 5 minutes - 10.3 MBIts All In the Details…. Are you on top of all the moving pieces in your restaurant or is your guest experience lacking? … Listen as Roger tells of a great meal tainted by lackadaisical service in this Denver restaurant.
Riff #13 Get a free copy of my book
October 12, 2015 21:53 - 2 minutes - 5.17 MBTo continually improve SALES STARS and ensure that it is results driven, cost-effective and easy to implement, I'd like your FEEDBACK. As a thank you, I am going to send free copies of my new book to the first 10 people I hear from. If you are using or have used The Sales Stars Server Training Program, simply email me [email protected] and tell me any/all of the following: - How are you using Sales Stars? - How often do you log-in? - What results have you gotten? - Any succ...
SALES STARS SERVER TRAINING - DOUBLE YOUR PROFITS - WHAT, WHY, HOW
October 01, 2015 17:45 - 3 minutes - 6.22 MBROGER EXPLAINS HOW HIS SALES STARS SERVER TRAINING SYSTEM HELPED HIM RING A MILLION DOLLARS IN SALES IN JUST A 4 MONTH SEASON.
Riff 12 How to Make Your Restaurant Kid Friendly and Why it's so Important
September 30, 2015 15:59 - 3 minutes - 6.76 MBIs your place Kid Friendly? It should be, because kids often decide where the family eats out… Roger shares easily actionable ideas to make your restaurant the FUN place for families and a source of new profits for your operation.
Rockstar Coaching
September 15, 2015 14:15 - 4 minutes - 7.39 MBRoger explains Restaurant Rockstar Coaching
Riff #11 - Announcing the Rock Your Restaurant Financial System
September 04, 2015 18:57 - 2 minutes - 5.38 MBYES! Our ROCK YOUR RESTAURANT Financial SYSTEM is finally here!! Listen to Roger's school of hard knocks journey to financial success as he teaches you how to increase profits, cut costs and run a more efficient restaurant. Learn how he created and used this system to make over a Million dollars in sales in just 4 short months.
Riff #10 Light Up Your Restaurant
September 02, 2015 19:26 - 3 minutes - 5.51 MBLearn from Roger this week why taking a close look at the critical details of your operation and keeping on top of your competitors and industry trends will pay dividends in your operation.
Riff #9 - Is Your Restaurant Wildly Successful?
August 27, 2015 16:13 - 4 minutes - 7.57 MBIs your restaurant wildly successful?… Your bank account is growing, you can take time off while the cash register keeps ringing and you can count on your team to WOW your guests and deliver amazing experiences? If not, give this Riff a listen and contact me if you'd like to learn more about really ROCKING YOUR RESTAURANT. Thanks for listening… Roger
Riff#8 - Make More Money
August 19, 2015 00:26 - 3 minutes - 6.62 MBMake more money and get more regulars in your restaurant…. Give things away (NOT INSIDE, BUT OUTSIDE your restaurant)!