Restaurant Rockstars Podcast
432 episodes - English - Latest episode: 4 days ago - ★★★★ - 44 ratingsTips, tools & resources to help restaurant owners and managers Rock Their Restaurant! Engaging conversations with industry leaders and fellow restaurateurs.
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Episodes
264. Pride, Passion & Purpose Grows this Pizza Chain - Mountain Mike's
October 02, 2021 18:07 - 57 minutes - 46.3 MBBig or small; chain or indie, we can all learn from true success. The magic restaurant formula is all about service excellence, on point marketing, dialed in finance and a consistency. But don’t forget that social responsibility and giving back can also be a business builder. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Co-Owner Chris Britt and Jim Metevier, President and C.O.O. of Mountain Mike’s Pizza. Their successful growth following this formula has exceeded ...
263. Order Smart, Save Labor, Get Money Back - Warner Siebert of Cut+Dry
September 24, 2021 17:26 - 35 minutes - 28.4 MBWe love the word FREE don’t we? Usually that comes with strings attached or means little to no value. In this case, you’ll want to stick around and hear about something to make running your restaurant easier, less labor intensive and YES, its Free. You even get you cash back! I don’t need to tell you that in most restaurants, the typical order and receiving process is inefficient. It requires labor time better spent elsewhere, invoices need to be checked against the delivery… you have to ...
262. Chef Joshua Karther - Experience, Cool Under Pressure, Inspired Leader
September 17, 2021 13:07 - 40 minutes - 32.5 MBI believe that anyone can delegate and tell someone what to do. Instead, it’s a rare thing entirely to nurture, develop and “Empower” your team to achieve greatness! Nothing in this business is more important than laying a sold staff foundation, as your team represent both your brand and ultimate guest experiences. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Chef Joshua Karther of Water’s Edge at Hyatt Lodge in Chicago. Join us as we learn what hospitality trul...
261. Increase Sales with a Virtual Kitchen – its Genius! - Alex Canter
September 10, 2021 13:55 - 45 minutes - 36.8 MBFace it, not every restaurant is busy 24/7. There are times, we need new business and more business. What if you could turn a switch on your slow times, and suddenly be driving sales and putting out significantly more food? Well, it’s now possible. In this episode of the Restaurant Rockstars Podcast I’m speaking with Alex Canter; a serial entrepreneur, the heir to the iconic Los Angeles eatery “Canter’s Deli” and the creator of NextBite. NextBite turns your existing operation into a ...
260. How to Build a Powerful Restaurant Brand - Amanda Guerassio
September 03, 2021 19:51 - 43 minutes - 34.5 MBI believe that operators should relentlessly build their brand and run a strong business, not a restaurant. This approach led me to dominate my competition for over two decades. It was not about dumping buckets of money out the window on traditional advertising or experimenting with this marketing idea and that. Do this and you’ll never know what really works and what’s worth the spend. Instead, it was all about turning my staff and customers into brand evangelists and a marketing army for ...
259. Celebrity Chef Beats Addiction and Rises to New Heights - Michael Chernow
August 27, 2021 14:30 - 59 minutes - 111 MBFinding a lifestyle balance in the craziness of the restaurant business is one elusive challenge. Keeping our restaurants and ourselves free from substance abuse is an even greater one. It’s no secret this business is ripe for misuse. Chefs selling steaks out the back door to feed cocaine habits, bartenders dealing drugs, alcoholic beverages at arm’s reach, etc.. It’s nearly impossible to run a clean business and keep it clean. In this episode of the Restaurant Rockstars Podcast, I speak w...
258. How to Turn First Time Guests into Regulars -Brendan Sweeney CEO Popmenu
August 20, 2021 14:00 - 54 minutes - 43.7 MBHow many ways has your business shifted during the pandemic? Are you proud of what you and your team has accomplished? Do you see a bright future ahead? If you’re still standing, it’s time to stoke that fire, get re-inspired and rock your restaurant. I have to say, for our place the way forward was “Online Ordering” and the ability to instantly change menus to deliver guest convenience, wants and needs. Available technology helped us transform our business to a completely different model...
257. Hot Pie Concept Serves Up Happiness, One Slice at a Time - Sean Brennan, The Pie Hole
August 13, 2021 18:09 - 1 hour - 53 MBWhat can you offer your guests that they would eat literally any time of day? The answer is Gourmet Pie and Organic Coffee. That’s right, any time of day comfort food that will put a smile on anyone’s face. This might be the “key” to repeat business and this concept’s fast growth and success. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Sean Brennan, the Founder of The Pie Hole. He’s worked just about every job in hospitality before coming up with this idea. The ...
256. 5 Ways to TACKLE the Restaurant Labor Shortage!
August 06, 2021 14:39 - 49 minutes - 39.9 MBDuring this crazy pandemic, as a fellow restaurateur, I’ve gone through every bit of the challenge as you have. The biggest challenge continues to be labor. How do you find, motivate, keep and get the best performance from your team? In this episode of the Restaurant Rockstars Podcast, I’m speaking with fellow industry pro and friend Jaime Oikle of www.runningrestaurants.com We’ll be dishing up “5 Ways to Incentivize your team to not only get you through this shortage, but give you a new...
255. Outdoor Dining Spaces are the New Opportunity!
July 30, 2021 11:30 - 1 hour - 52 MBOur industry is always moving towards meeting high guest expectations, and their changing needs and desires. When Covid hit and our restaurants were forced to cut capacity, or shut inside dining down altogether, many of us immediately improvised with an outdoor solution. Parking lots, roof decks, sidewalks and even streets outside our restaurant became our new dining rooms. Well now that things continue to get back to normal, these new spaces have become an added source of revenue and a huge...
254. Pizza Shop Grows Double Digits during the Pandemic!
July 23, 2021 15:53 - 43 minutes - 34.8 MBI believe that no matter what your concept, you can learn and grow your business from the pizza segment. It’s no surprise that pizza remains one of the strongest concepts in this business before Covid, during the pandemic and now as we emerge from the crisis. I also believe we should all approach our business like the CEO of a fast growing chain with the “Big” picture in mind. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Mr. Scott Gittrich, the CEO of Toppers Pizza...
253. The Surprise Restaurant Manager - Ken McGarrie Co-Founder of Korgen Hospitality Group
July 16, 2021 16:09 - 1 hour - 51.1 MBAt some point, you’ll start thinking seriously about your “Exit Strategy” from the business. This might mean retirement, selling your operation, walking away to start a new business, or just spending more time with family. You can’t do any of these things without a solid manager or two that you can trust. So many of us spend so much time in our restaurants, but “empowering” our people to take on more responsibility, use solid judgement and shine should be a top-priority. In this episode...
252. The 3,000 Details of Running Luxury Hotel Restaurants - Ian Pomerville, Director of F&B
July 09, 2021 17:32 - 57 minutes - 46 MBIt’s hard enough to run one successful restaurant keeping all the plates spinning day after day. What if you had to manage multiple diverse concepts and please a highly discerning clientele, while also executing big weddings and functions to boot? Think of the skillset and experience necessary, not to mention calm and cool under fire just for starters. In this episode of the Restaurant Rockstars Podcast I’m speaking with Mr. Ian Pomerville, the Director of Food & Beverage for The Lodge at S...
250. A&W Restaurants Rock 102 Years of Restaurant Success - CEO Kevin Bazner
July 06, 2021 15:27 - 56 minutes - 45 MBWhat can you learn from 102 years of success? Oh I don’t know… Service, Quality, Staff Training, Marketing, Consistency, etc.! Shall I go on? In this episode of the Restaurant Rockstars Podcast, I can only be speaking with Mr. Kevin Bazner, the C.E.O. of A & W Restaurants. As a kid growing up in Massachusetts, I remember the classic “Car Hop” Service, the “Frosty Mugs” of trademark Root Beer, the iconic Brown and Orange colors of the brand, and of course my favorite burgers and fries. ...
251. Restaurant Staffing Made Simple & Profitable - Jordan Boesch CEO 7shifts
July 05, 2021 19:18 - 37 minutes - 30 MBIt’s no secret that to be really successful in this business, you must stay focused on Efficiency, Productivity and Profit! And Cost Controls are right at the top of that list as well! Perhaps your restaurant’s biggest expense is Labor Cost, and with all the challenges of staffing right now, you need to also be thinking about keeping your team happy. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Mr. Jordan Boesch CEO of 7shifts, an all-in-one labor management soluti...
251. Restaurant Staffing Made Simple & Profitable
July 05, 2021 19:18 - 37 minutes - 30 MBIt’s no secret that to be really successful in this business, you must stay focused on Efficiency, Productivity and Profit! And Cost Controls are right at the top of that list as well! Perhaps your restaurant’s biggest expense is Labor Cost, and with all the challenges of staffing right now, you need to also be thinking about keeping your team happy. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Mr. Jordan Boesch CEO of 7shifts, an all-in-one labor management soluti...
249. Repeat Business, Higher Check Averages, Faster Table Turns - Jon Squire CEO Card Free
June 18, 2021 17:32 - 38 minutes - 30.5 MBThe restaurant world has changed. Business is increasing, Customers expect more and staff are hard to find. This is a perfect storm for technology that empowers your customer to order, split checks and pay from their own mobile device which frees your team to deliver greater service. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Mr. Jon Squire, CEO of www.cardfree.com. This is an all-in-one platform that simplifies the ordering and payment process with contactles...
249. Repeat Business, Higher Check Averages, Faster Table Turns!
June 18, 2021 17:32 - 38 minutes - 30.5 MBThe restaurant world has changed. Business is increasing, Customers expect more and staff are hard to find. This is a perfect storm for technology that empowers your customer to order, split checks and pay from their own mobile device which frees your team to deliver greater service. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Mr. Jon Squire, CEO of www.cardfree.com. This is an all-in-one platform that simplifies the ordering and payment process with contactles...
248. This Ain’t Your Mommas Sandwich Shop - Renae Scott of Ikes Love & Sandwiches
June 11, 2021 13:25 - 43 minutes - 34.6 MBFood, Service and Ambiance are the magic dust’’ of any successful restaurant! But when you add LOVE to that equation, you’re going to create raving fans. That’s exactly what you’ll see in this episode of the Restaurant Rockstars Podcast. Listen as we feel the love speaking with Renae Scott of California based Ike’s Love & Sandwiches. As Chief Marketing Officer, Renae and her team are building powerful loyalty for this fast-growing chain of sandwich shops. Listen as Renae dishes on : - Th...
247. Save Money, Food Waste and the Planet - Manik Suri Founder & CEO Therma
June 04, 2021 12:51 - 41 minutes - 33.6 MBDid I ever tell you about when my power went out and I had to move everything in the walk-in to a snowbank? Its true. Our restaurant had no generator and we couldn't afford to lose thousands of dollars of perishable inventory. I needed a system. In today’s episode of the Restaurant Rockstars Podcast, Im speaking with Mr. Manik Suri Founder and CEO of Therma. Manik recognized that billions of dollars are lost each year in product and food waste and he decided to make a difference. He crea...
247. Save Money, Food Waste and the Planet
June 04, 2021 12:51 - 41 minutes - 33.6 MBDid I ever tell you about when my power went out and I had to move everything in the walk-in to a snowbank? Its true. Our restaurant had no generator and we couldn't afford to lose thousands of dollars of perishable inventory. I needed a system. In today’s episode of the Restaurant Rockstars Podcast, Im speaking with Mr. Manik Suri Founder and CEO of Therma. Manik recognized that billions of dollars are lost each year in product and food waste and he decided to make a difference. He crea...
246. Roger Reflects on 20+ Years of Restaurant Success
May 28, 2021 11:39 - 48 minutes - 90.4 MBWhen I started my very first restaurant, I was obsessed with 3 things: Service, Quality and creating Amazing Dining Experiences for my guests. I relied heavily on my team to provide their unique talents, experience and personalities that consistently set us apart from our competition. I was a relentless Marketer and I was also obsessed with Profit and squeezing every dime out of my operation. I really had no choice, my business was seasonal and only open just 4 months per year. There w...
245. Restaurant Uniforms Brand your Business & Keep Staff Happy
May 21, 2021 11:58 - 43 minutes - 34.5 MBYou don't want to run a restaurant, you want to Build a powerful Brand that draws customers, positive reviews and press! I’m sure you'd agree that your staff are not only the foundation of your operation, but an extension of your brand. Nothing you do is more important than training your staff, keeping them performing their best and inspiring them to dazzle your guests. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Mr. Jim Snediker of Stock Manufacturing Company in...
245. Restaurant Uniforms Brand Business & Keep Staff Happy - Jim Snediker of Stock Manufacturing
May 21, 2021 11:58 - 43 minutes - 34.5 MBYou don't want to run a restaurant, you want to Build a powerful Brand that draws customers, positive reviews and press! I’m sure you'd agree that your staff are not only the foundation of your operation, but an extension of your brand. Nothing you do is more important than training your staff, keeping them performing their best and inspiring them to dazzle your guests. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Mr. Jim Snediker of Stock Manufacturing Company in...
244. Cleanliness, Safety, Innovation & Passion for Hospitality w/Paul Edmondson P&G Professional
May 11, 2021 15:19 - 45 minutes - 36.2 MBWhat do one of the world’s largest companies have in common with you? An authentic vested interest in helping your restaurant operation succeed! As restaurateurs and managers, we continue to need all the help and support we can find to get past this crisis. Not just surviving the pandemic, but making your business better for your staff and customers everyday. Don’t miss this episode of the Restaurant Rockstars Podcast as I speak with Mr. Paul Edmondson, Vice President of Proctor & Gamble ...
243. Drive Sales, Bring in More Business on Slow Days, Virtual Ghost Kitchens
May 07, 2021 17:16 - 48 minutes - 39.2 MBThis is not a trick question! Would you like to multiply your restaurant’s sales and bring in more business when you need it without stressing out your staff, or adding more employees? Then listen to this week’s episode of the Restaurant Rockstars Podcast. I’m speaking with Mr. Kirk Mauriello, the Co-Founder and President of Virturant. He’s going to show you how to expand your marketing reach and bring in more business when you need it the most. How is this possible you may be asking? ...
243. Drive Sales, Bring in Business, Virtual Ghost Kitchens - Kirk Mauriello, President Virturant
May 07, 2021 17:16 - 48 minutes - 39.2 MBThis is not a trick question! Would you like to multiply your restaurant’s sales and bring in more business when you need it without stressing out your staff, or adding more employees? Then listen to this week’s episode of the Restaurant Rockstars Podcast. I’m speaking with Mr. Kirk Mauriello, the Co-Founder and President of Virturant. He’s going to show you how to expand your marketing reach and bring in more business when you need it the most. How is this possible you may be asking? ...
242. Unstoppable Company Culture & Brand-Building w/Sal Melilli of Hooters & Hoots Wings
April 30, 2021 14:26 - 39 minutes - 31.7 MBThis restaurant needs no introduction. Your first thought might be orange hot pants, calendar girls and sex appeal, but this brand is going much broader and shifting its focus to a more well-rounded appeal. If nothing else, Covid changed the consumer’s mindset to “escape”. Escape from restriction, escape from routine and most of all escape from the rigors of daily life. Customers are now coming back to restaurants, and now they care more about the experience than ever before. In this e...
242. Unstoppable Company Culture & Brand-Building - Sal Melilli CEO Hooters & Hoots Wings
April 30, 2021 14:26 - 39 minutes - 31.7 MBThis restaurant needs no introduction. Your first thought might be orange hot pants, calendar girls and sex appeal, but this brand is going much broader and shifting its focus to a more well-rounded appeal. If nothing else, Covid changed the consumer’s mindset to “escape”. Escape from restriction, escape from routine and most of all escape from the rigors of daily life. Customers are now coming back to restaurants, and now they care more about the experience than ever before. In this e...
241. Hot Concept, No Lines, No Waiting for Food - Karalyn White Paramount Fine Foods/Box'd
April 23, 2021 17:54 - 41 minutes - 33.5 MBIn this episode of the Restaurant RockStars Podcast, I speak with Ms. Karalyn White of Paramount Fine Foods, creator of Box’D. Listen and learn how this Middle Eastern food concept trades front of house order-takers for chefs and a concierge team, delivering healthy food fast. Here’s how it works: After placing an order – either through the Box’D mobile app or via in-store kiosks, Box’D chefs prepare fresh and healthy meals, using fresh vegetables, signature spice blends, and high-quality p...
241. Hot Concept, No Lines, No Waiting for Food
April 23, 2021 17:54 - 41 minutes - 33.5 MBIn this episode of the Restaurant RockStars Podcast, I speak with Ms. Karalyn White of Paramount Fine Foods, creator of Box’D. Listen and learn how this Middle Eastern food concept trades front of house order-takers for chefs and a concierge team, delivering healthy food fast. Here’s how it works: After placing an order – either through the Box’D mobile app or via in-store kiosks, Box’D chefs prepare fresh and healthy meals, using fresh vegetables, signature spice blends, and high-quality p...
240. Health & Safety Are The New Luxury - Ron Gorodesky Founder & CEO of Refined Hospitality
April 16, 2021 13:45 - 1 hour - 50.1 MBExemplary service, hospitality and exclusivity are hard to achieve in any restaurant or operation, yet are highly sought by your customers. We all want to feel special and important, and those businesses able to deliver the “personal touch” will capture our business. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Ron Gorodesky Founder and CEO of Refined Hospitality. He is a leading hotelier who tells us that the new normal is about health and safety. Delivering thes...
240. Health & Safety Are The New Luxury
April 16, 2021 13:45 - 1 hour - 50.1 MBExemplary service, hospitality and exclusivity are hard to achieve in any restaurant or operation, yet are highly sought by your customers. We all want to feel special and important, and those businesses able to deliver the “personal touch” will capture our business. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Ron Gorodesky Founder and CEO of Refined Hospitality. He is a leading hotelier who tells us that the new normal is about health and safety. Delivering thes...
239. Pride, Tradition & Hard Work Grows this Greek Restaurant - Yianni Kosmides Apola Greek Grill
April 09, 2021 14:33 - 48 minutes - 38.5 MBIt’s hard enough to start and successfully operate a restaurant in this country. But imagine doing it with numerous restaurants, while raising a family in a foreign land. This is the birth of a proud family legacy, and generations of pride in our business. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Yianni Kosmides of Apola Greek Grill. He is a Greek native who with his brother Stefano, cut his teeth at an early age helping run every part of the family business. ...
239. Pride, Tradition & Hard Work Grows this Greek Restaurant!
April 09, 2021 14:33 - 48 minutes - 38.5 MBIt’s hard enough to start and successfully operate a restaurant in this country. But imagine doing it with numerous restaurants, while raising a family in a foreign land. This is the birth of a proud family legacy, and generations of pride in our business. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Yianni Kosmides of Apola Greek Grill. He is a Greek native who with his brother Stefano, cut his teeth at an early age helping run every part of the family business. ...
238. Legacy & Soul Are The Cornerstone Of This Brand - Rafael Martinez De Sanzo & Jillian Butta
April 03, 2021 12:02 - 1 hour - 57.7 MBEvery now and again, I meet wonderful people filled with passion and zest for life. Often, this translates into doing good for others and being fulfilled. Combined, these traits have become a business sharing the products of a romantic country, struggling to emerge from economic adversity. In this episode of the Restaurant Rockstars Podcast, I speak with Rafael Martinez De Sanzo, better known to his friends as “Rafa”, a born and raised native Argentinian. Joining us is Ms. Jillian Butta, for...
238. Legacy & Soul Are The Cornerstone Of This Brand
April 03, 2021 12:02 - 1 hour - 57.7 MBEvery now and again, I meet wonderful people filled with passion and zest for life. Often, this translates into doing good for others and being fulfilled. Combined, these traits have become a business sharing the products of a romantic country, struggling to emerge from economic adversity. In this episode of the Restaurant Rockstars Podcast, I speak with Rafael Martinez De Sanzo, better known to his friends as “Rafa”, a born and raised native Argentinian. Joining us is Ms. Jillian Butta, for...
237. Hospitality Impresario James Geier Dishes on his Hot Restaurant
March 26, 2021 12:58 - 48 minutes - 39.1 MBEvery now and again I meet a true hospitality innovator. Someone who sees around corners and whose vision anticipates trends before they happen. In this episode of the Restaurant Rockstars Podcast, I speak with Mr. James Geier. He’s an artist, sculptor and designer at heart, turned restaurateur and event impresario (more on this in a moment). For nearly 3 decades his design studio 555 International has been revered by top sports teams, leading hotels and Michelin Starred restaurants for crea...
236. Create Marketing Firepower with Your Domain Name - Stu Maloff, Founder Restaurant Brands
March 19, 2021 12:35 - 27 minutes - 22.3 MBTo build a powerful restaurant brand, you don’t need a Marketing Degree from Business School. You need imagination, creativity and an expert in your corner. What do you want your guests to think about your place? What image do you want to present? Will your ideas lead to more business and positive reviews? How will you convince customers to come in the door? In this episode of the Restaurant Rockstars Podcast. I’m speaking with Stu Maloff, Founder of www.restaurantbrands.com, the premier ...
236. Create Marketing Firepower with Your Domain Name
March 19, 2021 12:35 - 27 minutes - 22.3 MBTo build a powerful restaurant brand, you don’t need a Marketing Degree from Business School. You need imagination, creativity and an expert in your corner. What do you want your guests to think about your place? What image do you want to present? Will your ideas lead to more business and positive reviews? How will you convince customers to come in the door? In this episode of the Restaurant Rockstars Podcast. I’m speaking with Stu Maloff, Founder of www.restaurantbrands.com, the premier ...
235. This Restaurant Franchise Defies The Odds With Incredible Growth
March 12, 2021 13:58 - 36 minutes - 29.2 MBI’ve watched several concepts thrive during the pandemic, but this one defies the odds with incredible growth during the peak of Covid. Imagine opening 25 new locations while the pandemic is devastating much of our industry. If that’s not crazy enough, believe that these new franchise restaurant stores actually rang a 45% increase in grand-opening sales over those that opened pre-pandemic. There’s some powerful stuff going on behind the scenes, and you’ll hear all about it. So listen on as...
235. This Restaurant Franchise Defies Odds w/ Incredible Growth - Jodi Boyce, V.P. Teriyaki Madness
March 12, 2021 13:58 - 36 minutes - 29.2 MBI’ve watched several concepts thrive during the pandemic, but this one defies the odds with incredible growth during the peak of Covid. Imagine opening 25 new locations while the pandemic is devastating much of our industry. If that’s not crazy enough, believe that these new franchise restaurant stores actually rang a 45% increase in grand-opening sales over those that opened pre-pandemic. There’s some powerful stuff going on behind the scenes, and you’ll hear all about it. So listen on as...
234. Free Government Money - Grab It
March 05, 2021 16:22 - 37 minutes - 30.1 MBMany of us, myself included have been relentless in getting our fair share of all the free government money that keeps on coming. So you want to pay close attention and hang on every word in this episode of the Restaurant Rockstars Podcast, as there is yet more free money falling from the sky. I’m speaking with Matthew Patrick, Founder & President of “Whirks” and Patrick Accounting and he will tell all on how your business can qualify for a sizable sum from the new Employee Retention Tax Cr...
233. This Iconic Donut Shop is Making Dough!
February 26, 2021 15:32 - 53 minutes - 42.6 MBImagine building a brand almost as recognizable as McDonalds. Sweet right? In this episode of the Restaurant Rockstars Podcast, Jaime Oikle of Running Restaurants and I speak with Mark Kelegian. Mark is the President and master brand-builder of Randy’s Donuts. Randy’s is a super-powerful brand that is both pandemic-proof and iconic. This brand is also internationally recognized and growing fast! Listen or watch as we discuss: - The history and future of this iconic donut shop bran...
232. Restaurant Software That Keeps Your Customers Safe & Business Booming
February 19, 2021 13:19 - 59 minutes - 48 MBWhat if you could offer your customers the ability to open their own tabs, split checks, pay and leave tips using contactless technology at their leisure. This is the future of restaurant service and true hospitality. In today’s episode, I’m speaking with Tim McLaughlin, CEO of GoTab and a fellow restaurant owner. Tim’s come up with a way to put control in your customer’s hands leaving your service staff more time to serve & sell and less time swiping cards. Listen as we discuss how GoTab...
231. Restaurant Management - One Operator to Another!
February 12, 2021 00:01 - 27 minutes - 22 MBThe sands of running restaurants keep shifting. The minute you think you’ve made a key-pivotal decision, the rules change again, and it’s back to the drawing board. In this episode of the Restaurant Rockstars podcast, my friend and industry pro Jaime Oikle of Running Restaurants interviews me on buying a restaurant just before the pandemic, the challenges we continue to face and our strategies to succeed. “From One Operator to Another”, I’ll be sharing my pivots, hurdles, missteps, small v...
231. I Bought Another Restaurant
February 12, 2021 00:01 - 27 minutes - 22 MBThe sands of running restaurants keep shifting. The minute you think you’ve made a key-pivotal decision, the rules change again, and it’s back to the drawing board. In this episode of the Restaurant Rockstars podcast, my friend and industry pro Jaime Oikle of Running Restaurants interviews me on buying a restaurant just before the pandemic, the challenges we continue to face and our strategies to succeed. “From One Operator to Another”, I’ll be sharing my pivots, hurdles, missteps, small v...
230. Learn Why This Burger Franchise is On-Fire!
February 05, 2021 19:39 - 51 minutes - 41.4 MBI’ve always believed a great restaurant website brings the food, drinks and experience to life for the customer and draws them in. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Tony Darden and Ted Beaman of a red-hot burger joint called Mooyah www.mooyah.com! I’ve always believed this business is all about entertainment, and these guys bring that showbiz approach to their customers. Listen on as we talk about their “Lifestyle Burgers”. Not only can you get doubl...
229. How to Increase Restaurant Profit during the Pandemic
January 29, 2021 14:12 - 58 minutes - 47.1 MBIf you’re a sports fan, you probably like sports bars. Before the pandemic, you’d enjoy gathering with friends sharing beers and great food watching incredible victories and heart-wrenching defeats. It was a weekly ritual that suddenly came to a screeching halt. Today I’m speaking with Geo Concepcion the CEO of Greene Turtle, a once fast-rising chains of sports bars. He had a thriving business with multiple locations and hundreds of employees, then out of the blue he was forced to shutter ...
228. How To Rock Amazing Customer Service
January 22, 2021 11:16 - 52 minutes - 42.1 MBIf you want to run a restaurant and be like every other restaurant, go for it. If you want to build a brand, stay with us. This is a powerful episode of the Restaurant Rockstars Podcast. It's different and a bit unconventional, but stay tuned to learn how to dominate your competition by becoming “notorious” in your marketplace. You do this through great customer service. I’m speaking with Mark Quinn & Mark Kinsley of “Dos Marcos” – They both run mattress companies; but the truth is, they ...