Restaurant Rockstars Podcast
432 episodes - English - Latest episode: 4 days ago - ★★★★ - 44 ratingsTips, tools & resources to help restaurant owners and managers Rock Their Restaurant! Engaging conversations with industry leaders and fellow restaurateurs.
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Episodes
358. Delivering Hospitality at the Highest Level - Sofia Crokos
September 02, 2023 00:29 - 58 minutes - 47.3 MBDelivering true hospitality at the highest level takes strategy, detailed planning, an experienced and engaging team, and the ability to create trust and rapport. Throw in celebrities and a most discerning clientele and the expectation grows. In this episode of the Restaurant Rockstars Podcast we are focusing on high level hospitality and I’m speaking with Sofia Crokos. Sofia is the founder of Sofia Crokos Events and Lifestyle, as well as the co-founder of Elaia Estiatorio, a restaurant she...
357. These Savvy Operators are Rocking Their Restaurant Brand - Daniel DeLeon
August 27, 2023 21:38 - 1 hour - 53.6 MBThere are those operators running a restaurant and those who are running a business and those are two very different approaches. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Dan DeLeon of Grumpy’s Restaurant Company, a full-service breakfast, lunch & brunch concept. This winning franchise starting with a tired restaurant that had a good name but had changed hands a few times and needed a complete makeover. Dan and his wife Morgan, who also happens to be V.P. of...
356. How to Deliver Epic Hospitality with Epic Leadership - Jeff Caldwell
August 18, 2023 20:39 - 1 hour - 48.7 MBIn this episode of the Restaurant Rockstars Podcast, I’m speaking with Jeff Caldwell, V.P. of Operations for the Encore Boston Harbor Hotel. Jeff is a hospitality veteran who cut his teeth at Wynn Resorts; the company known for transforming the rebirth of Las Vegas into the world-class destination it is today. Listen as Jeff shares his passion for hospitality and Leadership including: - The importance of mentorship and inspiring others to their best performance - His career challenges a...
355. This Growing Pizza Chain Has All the “Hooks” - Casey Biehl
August 12, 2023 20:58 - 1 hour - 49.9 MBI’ve always said, you can’t have too many “hooks” for your restaurant. Anything interesting, unique, or powerful that catches the guest’s attention and leads to sales, reviews or buzz is free marketing! In this episode of the Restaurant Rockstars Podcast, I’m speaking with Casey Biehl, VP of Ops for Fat Boys. This growing pizza chain is company owned with locations in Texas, Mississippi, and Louisiana. Besides their unique hooks, much of Fat Boys success is due to company culture and ...
354. A Restaurateur’s Inspired Journey + A Happy Accident Gets Trademarked! – Gregoire Jacquet
August 05, 2023 10:36 - 1 hour - 55.2 MBMany of us have a dream to become a restaurateur. For some of us that dream was fulfilled with a restaurant concept or location. For others, that dream multiplied from one restaurant to several. And for some…that dream is an inspiration just waiting to be realized! In this episode of the Restaurant Rockstars Podcast, I’m speaking with chef and restaurateur Gregoire Jacquet. He is the founder of Grégoire Restaurant , a passion project & “gourmet fast-casual” concept in the Bay area of San...
353. Expert Tips on Restaurant Finances from a CFO - Jonathan Rosa
July 29, 2023 01:40 - 1 hour - 56.8 MBIf you really want to move the needle on your business, you need to run a business and not a restaurant. This means working “ON” your business now, not necessarily “In” it. It’s important to dedicate time each week to systemize your business so you run it and it doesn’t run you. Beginning to understand your restaurant numbers and getting a feel for the cash that flows in and out each day is very important. You can make small shifts each week that will really boost your bottom line. In thi...
352. Insider Tips on Restaurant Insurance - John Cassetta
July 23, 2023 13:12 - 1 hour - 51.7 MBThis is a high-risk business and the unexpected really could be around the next corner. You need to cover your business with proper restaurant insurance for what you know could happen as well as what you don’t know could happen. There are so many types of coverage and so many questions, but thankfully today’s guest is a hospitality veteran and restaurant insurance expert. In this episode of the Restaurant Rockstars Podcast, I’m speaking with John Cassetta, Head of Restaurant Insurance Solu...
351. Jon Taffer of Bar Rescue Shares Some EPIC Advice!!
July 14, 2023 13:57 - 1 hour - 53.2 MBIn this episode of the Restaurant Rockstars Podcast, I’m speaking with Jon Taffer, television personality behind the hit show “Bar Rescue”, industry leader, consultant, and multi-dimensional entrepreneur. Jon is a true industry guru in all things bars and restaurants with a lifetime of experience and so many key-learnings to share. Don’t miss this episode as Jon Taffer shares: - His hospitality roots and amazing career - The biggest lessons he’s learned in life that he applies to the busi...
351. Epic Advice from Bar Rescue Hero - Jon Taffer
July 14, 2023 13:57 - 1 hour - 53.2 MBIn this episode of the Restaurant Rockstars Podcast, I’m speaking with Jon Taffer, television personality behind the hit show “Bar Rescue”, industry leader, consultant, and multi-dimensional entrepreneur. Jon is a true industry guru in all things bars and restaurants with a lifetime of experience and so many key-learnings to share. Don’t miss this episode as Jon Taffer shares: - His hospitality roots and amazing career - The biggest lessons he’s learned in life that he applies to the busi...
351. EPIC Advice from Bar Rescue Celebrity - Jon Taffer!!
July 14, 2023 13:57 - 1 hour - 53.2 MBIn this episode of the Restaurant Rockstars Podcast, I’m speaking with Jon Taffer, television personality behind the hit show “Bar Rescue”, industry leader, consultant, and multi-dimensional entrepreneur. Jon is a true industry guru in all things bars and restaurants with a lifetime of experience and so many key-learnings to share. Don’t miss this episode as Jon Taffer shares: - His hospitality roots and amazing career - The biggest lessons he’s learned in life that he applies to the busi...
350. Killer Advice on Restaurant Finances - Russ Spencer
July 08, 2023 18:23 - 1 hour - 53.6 MBI’m obsessed with restaurant finances, marketing and hospitality and you should be as well. As a forward-thinking operator, you can learn new things each day that move the needle and immediately work to put them into practice in your restaurant. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Russ Spencer, a true industry professional, a guru of restaurant finances and an old friend whose Senior Director of Restaurant Success for “Craftable”. Russ has decades of rest...
349. Restaurant Startup Success Story - Dan Londono + Dan Sobsey
June 30, 2023 12:32 - 59 minutes - 47.6 MBWe all have a restaurant startup story. Maybe, you had great recipes, or possibly you just saw a couldn’t turn up opportunity. Many of you had prior experience, but some, like me, and my guests today had virtually no restaurant experience at all before startup. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Dan Londono and Dan Sobsey, co-founders of “Alfalfa”. Alfalfa’s restaurant startup success began at a local farmer’s market and now they’ve grown bi-coastal. ...
348. 31 Amazing Years of Hospitality Excellence - Tina Hewett-Gordon
June 23, 2023 14:34 - 1 hour - 52.1 MBManagement is the old way of running your business. Leadership and delivering hospitality excellence is the way forward. During this time of labor challenges, shifting this approach will not only attract and retain great people, but uplevel your guest service and satisfaction. In this episode of the Restaurant Rockstars Podcast, I speak with Tina Hewett-Gordon, a 31-year leader at the Nonantum Resort on the coast of Maine. Tina’s style of recognizing talent, empowering her team, and dazzli...
347. How Stellar Leadership Builds Epic Company Culture - Joe Kahn + Chris Artinian
June 17, 2023 11:11 - 1 hour - 61 MBMany details create a successful growing business, but most important will always be your people. It’s one thing to be a manager, but quite another to be a true leader. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Joe Kahn and Chris Artinian of Condado Tacos. The key to their success in growing to locations in 9 states and beyond is their company culture and how they lead. This company continues to recognize talent in their people, giving them rare opportunities t...
346. Powerful Restaurant Marketing & Brand Building - Carolyn Walker
June 10, 2023 15:29 - 1 hour - 58.9 MBRestaurant Marketing is so important, but few operators are also expert marketers. What most operators tend to do is experiment by trying this and trying that, hoping for the best. The problem is that most restaurant marketing is not trackable, so you don’t really know if it’s working. Worry not! In this episode of the Restaurant Rockstars Podcast I’m speaking with Restaurant Marketing expert Carolyn Walker, the CEO of The Response Agency. Carolyn has 20 years of experience working fo...
345. Designer Turns Operator, A Restaurant Startup Story - Kevin Cimini
June 04, 2023 12:05 - 1 hour - 48.7 MBWe all bring passion and talents to this business and sometimes those talents become our competitive advantage. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Kevin Cimini, the owner and designer of Gair, a new restaurant startup in the Dumbo neighborhood of Brooklyn. Kevin masterfully applied his architecture and design background to create a dynamic space using historic building elements, accentuated with modern touches. Besides atmosphere, the Food and Servic...
344. Want to Sell Your Restaurant? - Robin Gagnon
May 26, 2023 17:22 - 1 hour - 49.1 MBYou might be thinking it’s time to sell your restaurant. Whether you wish to retire, start another business, have more time for family or you’re just done, this is your episode. This week on the Restaurant Rockstars Podcast, I’m speaking with Robin Gagnon, the Co-Founder & CEO of “We Sell Restaurants”. With tremendous industry knowledge and an amazing track record of successful sales, Robin shares with us what you need to know and do before you sell your restaurant. Listen or watch as Rob...
343. Restaurant Success Through Amazing Leadership - Antonio McBroom
May 21, 2023 20:24 - 1 hour - 48.7 MBWe all seek restaurant success but during these challenging times, you might be thinking “Is it all worth it” and “If we can’t be successful and happy with our business why do it”? Perhaps the answer is to true restaurant success is rekindling the passion for why you got into this business; but moreover, creating a special culture and leadership style that moves your business forward. “Leaders recognizing people that come together to improve guest experiences and their own personal work op...
342. Exceeding Expectations in Restaurant Hospitality - Alfio Celia
May 12, 2023 14:17 - 1 hour - 51.8 MBWe all define hospitality in our own way, and it’s a foundational element in your business. Ensure that your staff is trained on what hospitality means and more importantly how it affects your guest’s experience. In this week’s episode of the Restaurant Rockstars Podcast, I’m speaking with Alfio Celia, VP of Food & Beverage for Crescent Restaurant Group, a division of Crescent Hotels and Resorts. Crescent is a nationally known operator of over 100 properties in the US and Canada. Listen o...
341. This Restaurant Concept is Out of The Box - Austin Capoferi
May 05, 2023 14:37 - 46 minutes - 37.4 MBMost of us started with a dream and an idea for a great restaurant concept. It’s always so interesting to me to see how restaurant concepts evolve and grow. While some operators are happy with one store, others have the vision to expand and grow their portfolio. This may mean multiple locations and/or multiple restaurant concepts. This week on the Restaurant Rockstars Podcast, I’m speaking with Austin Capoferi, the President of Franchising and Development for “Beef-A-Roo”, a 56-year-old b...
340. How to Maximize Restaurant Profit – An Operator’s Journey
April 29, 2023 11:54 - 1 hour - 66 MBThis episode of the Restaurant Rockstars Podcast is all about what it takes to maximize restaurant profit, to build your “dream team” staff, and to create a powerful brand and a legacy business. You’ll hear immediately actionable ideas to improve your sales, uplevel processes, boost team morale and ROCK YOUR RESTAURANT. There are so many nuggets and key-takeaways you can use in your own operation. You will learn systems to not just maximize restaurant profits optimize your entire busines...
339. Problem Customers, Staff Management & Trends – Adam Evans
April 22, 2023 19:35 - 1 hour - 48.5 MBWe are all trying to stay ahead of the trends, maintain a loyal staff and effectively handle problem customers. How you manage your staff plays a huge role in their happiness, their longevity, and their loyalty to your business. Having an amazing and extensive team at your fingertips is a critical factor in your restaurant’s success. Your team can also help you identify and anticipate trends, especially if they are the same demographic as your customer! What your team may not love to d...
338. Running a Great Restaurant Kitchen, A Chef's Journey - Chef Grace Goudie
April 14, 2023 17:02 - 1 hour - 49.6 MBThis episode is all about what it takes to run a great restaurant kitchen and a chef's journey to success! There are so many nuggets and key-takeaways you can use in your own operation. In today’s episode of the Restaurant Rockstars Podcast, I speak with Chef Grace Goudie of Scratchboard Kitchen in the suburbs of Chicagoland. Listen or watch as Chef tells us: - How aspiring chefs can take their knowledge and ambition to set themselves apart, uplevel their skills and rise to the top of a ...
337. Restaurant Strategy Shifts in The Digital Era - Carl Orsbourn and Meredith Sandland
April 07, 2023 17:53 - 1 hour - 55 MBI coach my clients all the time to stop running a restaurant and start running a business. You can either have a restaurant strategy or keep putting out daily fires. Having a strategy is pro-active and moves your business forward. In this week’s episode of the podcast, I am speaking with restaurant strategy experts Carl Orsbourn and Meredith Sandland. Listen as Carl and Meredith coach us on: - What many operators are missing in their restaurant strategy - A new approach to your busines...
336. How to Simplify & Systemize Restaurant Tip Reporting - Leif Magnussen
April 01, 2023 11:58 - 45 minutes - 36.4 MBIn this business of 1000 details, your primary focus is on pleasing your guests and putting out great food & drink. Some of the other necessary admin type tasks, like restaurant tip reporting, can be unpleasant and overlooked! Let’s talk about restaurant tip reporting and compliance. It’s hard to keep everything fair and everyone happy while staying on the right side of the IRS. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Leif Magnussen of TipHaus, a platform ...
335. How to Run Great Restaurants - Michelle Corry
March 25, 2023 15:34 - 1 hour - 50.5 MBThere is a magic formula to running a great restaurant. For some this comes easy, for others it’s elusive. What makes a truly great restaurant – one with long-time staff, great food & vibe, and most importantly happy repeat guests? Well, find out in this episode of the Restaurant Rockstars Podcast. I’m speaking with Michelle Corry who has a true passion for great restaurants. She cut her teeth under a master at “The French Laundry”, one of the world’s most illustrious. Michelle along with ...
334. This 40-Year Restaurateur Shares Actionable Wisdom! - Mani Bhushan
March 17, 2023 20:25 - 46 minutes - 35.6 MBWe all know that being a restaurateur can be greatly fulfilling, but also incredibly challenging. During these times, running restaurants can certainly take their toll, but after 40 years, this passionate restaurateur keeps forging ahead working three meals a day! In this episode of the Restaurant Rockstars Podcast, I’m speaking with restaurateur Mani Bhushan of Taco Ocho in Dallas. At 70+ he is still running circles around the competition! After building a long successful career with a ...
333. Restaurant Concepts, Experiments & Crazy Misadventures - Travis Talbot
March 09, 2023 19:30 - 47 minutes - 38.4 MBEveryone has a restaurant concept. Maybe your concept rocks, or maybe it could use a refresh and/or pivot! In this episode of the Restaurant Rockstars Podcast, I speak with Travis Talbot, a global restaurant concept developer, hospitality impresario, cookbook author & restaurant coach. Travis has developed over 500 concepts for resorts, hotels, restaurants, and entertainment venues. Don’t miss this episode as Travis shares: 👉 The “key ingredients” of a winning restaurant concept 👉 His app...
332. Lessons Learned from Secret Shopping Breweries - Andrew Coplon
March 03, 2023 19:19 - 45 minutes - 34.5 MBThis country has gone crazy about breweries, and a strong beer program is highly profitable for every restaurant! Whether you love and serve beer or not, it’s important to put yourself in your guest’s shoes to find out what they experience in your operation. We’ve all heard of secret shoppers who come in and evaluate a restaurant’s ambiance, service and food and drink quality, but have you heard of “Secret Hopper”? In this week’s episode of the Restaurant Rockstars Podcast, I’m speaking wit...
331. How to Elevate Your Bar Business - Andy Rodriguez
February 25, 2023 13:02 - 1 hour - 50.7 MBIf your operation sells alcohol, you know that hour by hour bar business and profit often far exceeds that of food. But it’s not just about bar profit. You want your bar menu to offer your guests the same excitement as your food menu. I was traveling to Seattle a few weeks back and met a master mixologist who absolutely captured his guest’s attention with his curated and custom crafted cocktails. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Andy Rodriguez who has...
330. How to Succeed in the Restaurant Business - Andrew Pudalov
February 16, 2023 15:46 - 1 hour - 58.9 MBWhat’s the magic formula to succeeding in the restaurant business? It’s Food, Service, Ambiance and Brand Building! You’ll find it all if you tune-in. In this episode of the Restaurant Rockstars Podcast, I speak with Andrew Pudalov, the CEO of Rush Bowls. Following 9/11, Andrew successfully pivoted from a high-flying finance career to the restaurant business. He’s going to tell us: - The brainchild for his fast, delicious and nutritious concept - All about the entrepreneurial process a...
329. Launching a New Restaurant Concept - Brandon Buck
February 10, 2023 12:29 - 50 minutes - 40.1 MBArguably, starting a new restaurant concept is one of the hardest things you can do! This is one of the most competitive of all industries, and the details to not only start but successfully run a new operation are endless. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Chef Brandon Buck of a new restaurant concept called “Crush Yard”. We’ve all heard the term “eater-tainment”, and this concept fits the bill! Listen as Chef Brandon tells us: - Where he develo...
328. How to Start a Restaurant and Rock It to Several - Jonathan Weathington
February 03, 2023 14:37 - 1 hour - 49.4 MBMany of us had a dream to start a restaurant. How many of you started your restaurant with just a dream and no experience? How many of you want to start but don’t know where to start? This is your episode? In this episode of the Restaurant Rockstars Podcast, I’m speaking with Jonathan Weathington, the CEO of Shuckin Shack, a super cool Oyster and Bar concept. Childhood friends had an idea to start a restaurant with the goal of “just staying open”! Sure, there were mistakes and e...
327. The Keys to Total Restaurant Success - Scott SirLouis
January 28, 2023 22:04 - 1 hour - 53.5 MBThere is a magic formula to true restaurant success, and it’s all in this episode. Settle in, take notes, execute and then watch your guest counts rise and your cash register ring! In this episode of the Restaurant Rockstars Podcast, I’m speaking with Scott SirLouis of FSC Franchise Co. He is a veteran operator, franchise team builder and all-around restaurant guy. Don’t miss Scott telling us: 👉 What a true passion and a feeling of hospitality inspire your team forward 👉 The importance ...
326. Using Current Trends to Rock Your Restaurant Concept - Brady Lee
January 21, 2023 19:45 - 54 minutes - 43.9 MBThere are a lot of restaurant concepts out there. To build a strong growing brand, you need to create something that catches the public’s attention! When selecting a place to dine, there are many times when we just feel like trying many options. We graze on this, and we try that. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Brady Lee, the President of Graze Craze. Brady is building a restaurant concept based on grazing and current trends with food boards. Listen ...
325. How to Deliver True Restaurant Hospitality - Steve Turk
January 13, 2023 12:54 - 43 minutes - 34.6 MBIf your entire team understands and practices authentic restaurant hospitality, you have a competitive advantage and happy returning guests. In this episode of the Restaurant Rockstars podcast, I am speaking with Steve Turk, Founder and CEO of Turk Hospitality Ventures which specializes in executing stand-out food & beverage programs in restaurants and hotels. Don’t miss this episode as Steve and I discuss: 👉Guest expectations today following the pandemic 👉 How to provide true restaurant ...
324. How to Build a Restaurant Empire - John Meadow
January 07, 2023 18:21 - 53 minutes - 43.3 MBWhether you have a single restaurant or multiple restaurant concepts in the great cities around the world, we all share a vision and a passion for hospitality. Pleasing guests and running a great business are of course the driving forces behind everything we do each and every day. In this episode of the Restaurant Rockstars Podcast, I’m speaking with John Meadow, Founder and President of LDV Hospitality who is truly building a global restaurant empire one concept at a time. Listen as John t...
323. How to Run a Strong Restaurant Kitchen - Chef Mike Harvey
December 17, 2022 20:41 - 48 minutes - 39 MBRestaurant kitchens are the “heart” of our house and our people, recipes, food quality and presentations are our lifeblood. These determine our guest satisfaction, online reviews, a ringing cash register and repeat business. It’s a magic formula and delicate balance that’s hard to master, but always worth improving. To build your own strong restaurant kitchen, you might want to take notes as our guest this week is a seasoned and passionate kitchen professional. In this episode of the Resta...
322. How this Restaurant Franchise Rocks After 100 Years - John Palumbo A&W
December 10, 2022 16:49 - 57 minutes - 45.9 MBWhat other restaurant franchise is still successful after 100 years? Fifty years ago, my family would drive in, the car hop would attach a tray to our car window and then bring the frosty cold mug of Root Beer, the Cheeseburgers and the ice cream sundaes…. I can still taste that experience and feel it today. It’s nostalgic and all-American! In this episode of the Restaurant Rockstars Podcast, I’m speaking with John Palumbo, Sr. Director of Restaurant Franchise Development for the famous A...
321. Get BIG Money Back from your Payroll Taxes via ERTC
December 02, 2022 16:47 - 42 minutes - 33.8 MBNothing you do today is more important! This episode may be the last Hail Mary you receive from the government due to Covid 19. In case you haven’t heard, your restaurant can claim lots of money without paying it back. This is money you’ve already paid in payroll taxes, and the IRS will pay it back to you. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Mike Schaeffer of Whirks, an accounting firm specializing in payroll taxes and the ERTC Listen as Mike explains: ...
320. Restaurant Profit – How to Move the Needle w/Roger
November 25, 2022 18:10 - 57 minutes - 46.1 MBWhen I owned multiple concepts, I was obsessed with my Restaurant Profit. Now I work with other operators....and I am obsessed with their restaurant profit! With rising costs beyond your control, there is nothing as important as having a feel for your restaurant’s critical numbers, your restaurant profit or where you might be losing money. Listen as I tell you: - The difference between running a restaurant and running a business! - How knowing your menu item plate cost impacts your financi...
319. A Great Approach to the Restaurant Labor Crisis - Chuck Kline
November 18, 2022 13:43 - 54 minutes - 44.1 MBTo stay ahead of your competition and succeed during this restaurant labor crisis, you must keep both your staff and guests happy. Times have changed and the way we manage our team has changed. Today, it’s more essential than ever to create a company culture that’s inspiring, inclusive, and rewarding. Achieve staff loyalty and guest loyalty and positive online reviews will follow. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Chuck Kline of Cameron Mitchell Restaur...
318. Catering as a lucrative profit center - Michael Attias
November 11, 2022 16:11 - 56 minutes - 45.3 MBHere’s a Fact… You can’t have too many Profit Centers in your operation! Most operators think they sell food & drinks. Instead, we should be selling experiences both inside and outside our restaurant. One of the biggest needle movers to increased sales and profit is restaurant catering. You already have satisfied guests that love your food. Where these customers work and recreate is an opportunity. Your community has business, sporting and other events just looking for great tasting food...
317. Restaurant Insurance – Potential Pitfalls to Your Coverage - Clay Ogden
November 04, 2022 13:37 - 39 minutes - 31.4 MBNo one could have anticipated the business risk that was the Covid pandemic. As a restaurant owner at the time, my first thought was that it would be a temporary inconvenience! Never did I expect we would be forced to shut down, remove all our dining seats to become a market, and then pivot at least 3 more times. I also thought our restaurant insurance had the business protected. The point is, business risk is always around the next corner, ready to catch us by surprise when we’re busy ...
316. How to Feel Good About Food Waste - Jack Rasmussen
October 28, 2022 19:39 - 54 minutes - 43.5 MBFor all the love we put into our business and the joy we provide our guests, unfortunately, one of the downsides is food waste. This bothered me when I owned restaurants, and with the widespread hunger in our country, it still does. Imagine if every restaurant, yours included could be part of the solution and not the problem! In this episode of the Restaurant Rockstars Podcast, I’m speaking with Jack Rasmussen an inspired guy with a solution to the restaurant food waste crisis. Besides be...
315. Innovative Solution To The Labor Crisis – Jamie Lynch
October 21, 2022 13:42 - 1 hour - 59.3 MBEveryone in hospitality has been hit hard by the labor crisis. It continues to affect morale, our guest experience, open days and hours and online reviews. There are solutions and we need them now! In this episode of the Restaurant Rockstars podcast, I am speaking with Chef and Partner Jamie Lynch of The 5th Street Group, a dynamic series of restaurants in Charlotte, Charleston and Nashville. The 5th Street Group has some very innovative solutions to this Labor Crisis. Listen as Jamie te...
314. Simplify Your Accounts Payable - Barrett Boston
October 14, 2022 16:13 - 48 minutes - 39 MBYou’ve got a thousand details on your plate and more important things to do than worry about your Accounts Payable. Yeah, I know it’s gotta be done, but it doesn’t have to be so complicated! Imagine a world in that your accounts payable is completely automated and you no longer must take the invoice, pay it, enter it into your accounts payable system and then throw it into your already overflowing file cabinet. This technology is now available, I was stoked to learn about it, and I think yo...
313. Your Guest Experience & Building Your Restaurant Brand - Bob Andersen
October 07, 2022 14:01 - 52 minutes - 42.4 MBIn this business, you can either run a restaurant or create a powerful Brand! There is a big difference between the two. The image your team & restaurant project to your guests determines guest satisfaction, repeat business, word of mouth and positive reviews. Building a strong and lasting brand is all about the experience your concept provides. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Bob Andersen of https://thegreatgreekgrillfranchise.com/, a fast-growing fr...
312. How to Grow a Restaurant Chain - Michael Mabry
September 30, 2022 13:14 - 1 hour - 52.6 MBThere’s a huge difference between a restaurant’s Culture and their Mission. Most restaurants have a Mission Statement, but once it’s put on the wall do the staff practice it? If they do, that’s called culture. In this episode of the Restaurant Rockstars Podcast, I’m speaking all about the power of culture with Michael Mabry, President of www.famoustoastery.com Both their Mission and their Culture is “Be Famous”! This operating philosophy is embraced and practiced by all stakeholders,...
311. How to Provide True Hospitality + Get Raving Fans - Greg Provance
September 23, 2022 18:47 - 58 minutes - 45.1 MBHospitality drives our business and is the foundation that great guest service is built upon. Your restaurant’s success and competitive advantage will always come from each member of your team providing genuine, caring hospitality. Do this and your repeat business, online reviews and profits will rise. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Greg Provance of GP Hospitality Partners, a true kindred restaurant spirit and expert on the fine points of hospitality....