The Executive Innovation Show
153 episodes - English - Latest episode: about 2 years ago - ★★★★★ - 15 ratingsWelcome to The Executive Innovation Show Podcast with your host, Carrie Chitsey, 7x female Founder and CEO of several digital technology companies. She interviews innovative C-level executives from around the world that are changing the game in healthcare, financial services, and human resources. Carrie asks the questions you are scared to ask, we talk through industry problems and innovative ways to pave the future. Learn tips, best practices, and lessons learned from top industry executives.
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Episodes
Legacies of the Millennial Generation – How They Forever Changed Our Culture (Suzy.com)
April 01, 2019 10:00 - 30 minutes - 14.2 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Matt Britton. Matt Britton is the author of Youth Nation, a best-selling book on building remarkable brands in a youth-driven culture. He is the CEO of Suzy.com and former CEO of agencies Crowdtap and MRY which sold to Publicis. Listen in as we discuss topics such as: Matt and Carrie speak about the several large culture shifts that were led by Millennials. Hear the top legacies that can be contributed t...
AI vs. Humans- Role in the Recruiting Process & Bias (Beeya)
March 25, 2019 17:00 - 36 minutes - 16.8 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Ladan Davia. Ladan is the CEO and Founder of Beeya. The 26-year-old entrepreneur is changing the online job search process by aggregating with intelligence. Listen in as we discuss topics such as: Ladan discusses her early entry into the online job searching space and why she started Beeya. We talk about the role that AI plays in recruiting candidates. Listen as Carrie and Ladan break down were AI is ri...
Establishing Hope in Child Poverty in the US (Children Incorporated)
March 21, 2019 10:00 - 25 minutes - 11.8 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Shelley Callahan about establishing hope in child poverty in the United States. Shelley Callahan is the Director of Development with Children Incorporated. She is also the writer of the On the Road Series, which highlights their work around the world. Listen in as we discuss topics such as: Hear about the work done by Children Incorporated and how they partner with schools, orphanages, homes and childc...
Embrace Digital or Death? (American Medical Association)
March 12, 2019 10:00 - 23 minutes - 10.9 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Todd Unger of the American Medical Association. Todd Unger is the Chief Experience Officer and SVP of Physician Engagement at the American Medical Association. He has led digital change initiatives at companies such as AOL and Time Inc. Listen in as we discuss topics such as: Todd shares his experience as a “productive disruptor”, transforming companies to new digital heights and the way he’s done it ove...
Breaking Down the Mental Health Stigma Walls: Brick by Brick (18 Percent & Hi, How Are You Project)
March 07, 2019 11:00 - 27 minutes - 12.8 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Michelle Dickinson-Moravek and Courtney Blanton about how to break down the mental health stigma walls. Michelle Dickinson-Moravek has been in the pharmaceutical industry for over 18 years. She is currently an associate director at Johnson & Johnson. She is the author of "Breaking Into My Life" and a social moderator at the non-profit 18 Percent. Michelle is out to raise awareness and compassion for those ...
US Banking Customer Experience Behaviors and Trends (Market Force Information)
February 26, 2019 11:00 - 27 minutes - 12.8 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Chuck Rogers. Chuck Rogers is the Financial Services Practice Leader for Market Force Information. Chuck has been in the financial services industry for more than 30 years and specializes in helping retail banks deliver exceptional customer experience. Listen in as they discuss topics related to the financial industry such as: The consumer banking trends and the change in demands for experience and tech...
The Opioid Epidemic and It’s Impact on First Responders (Deer Hollow Recovery)
February 21, 2019 11:00 - 22 minutes - 10.4 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Mark Lamplugh. Mark Lamplugh is a fourth-generation firefighter and former captain with the Lower Chichester (PA) Fire Company. He is the Director of Media and Public Relations with Institute for Responder Wellness and formerly Deer Hollow Recovery. Mark is one of the top marketing executives in the United States and has revolutionized how Mental Health, Behavioral Health, and Non-profits re...
Working Women’s Patient Experience Demands (Executive Medicine of Texas)
February 19, 2019 11:00 - 29 minutes - 13.6 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Judy Gaman.Gaman is an award-winning author, speaker, and host of a nationally syndicated radio show. She is the CEO of Executive Medicine of Texas, a world renown luxury medical practice. Listen in on topics discussed during this podcast such as: Hear as Judy discusses why “multi-tasking” moms and women are more of a caregiver but drag their feet when it comes to their own health. Since more women a...
Children Without Parental Care – Foster Care & Orphans with Caroline Boudreaux (Miracle Foundation)
February 14, 2019 12:00 - 30 minutes - 13.9 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Caroline Boudreaux. Caroline Boudreaux founded the Miracle Foundation to reunite orphans with their families. They are an Austin, TX based international non-profit that brings life-changing care to orphaned and vulnerable children. With over 160 franchise orphanages and 2000+ children impacted. Listen in on topics discussed during this podcast such as: Hear the touching story from Carolin...
Breaking The Cycle in Youth Mental Health (Silver Lake Psychology)
February 07, 2019 20:00 - 23 minutes - 10.6 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with David Khan and Samantha Moss. Samantha Moss, LCSW is a therapist at Silver Lake Psychology, a group practice for adults and couples located in Los Angeles. Samantha also works for Lyra Health, a behavioral health/tech company. She provides video therapy to employees from companies including eBay, Lyft, and Uber. David Khan Ph.D., LPC, LPCS is a family counselor with experience in treating...
The Untapped Workforce of Visually Impaired - HR Tips for Incorporating Blind Employees Into Your Organization with Mike May (William L. Hudson BVI Workforce Innovation Center)
February 05, 2019 11:00 - 23 minutes - 11 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Mike May. Mike May is Executive Director of the William L. Hudson BVI Workforce Innovation Center, an initiative launched early last year to tackle the 70% unemployment rate among people who are blind and visually impaired through training, job placement and the provision of accessibility inclusion expertise to businesses throughout the United States. Blinded by a chemical explosion at the a...
Reaching At-Risk Youth Teens Through Fitness Therapy with Will Kiefer
January 31, 2019 11:00 - 26 minutes - 12 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Will Kiefer. Kiefer is the Founder and Executive Director of Bench Mark Program in Lancaster, PA. He started the organization as a college student in 2014 and has since been recognized by the PA State Secretary of the Commonwealth, the PA State Secretary of Corrections, named a PA Midstate Millennial, Lancaster Young Influencer, and received the Distinguished Service Award for his work in S...
Reaching At-Risk Youth Teens Through Fitness Therapy with Will Kiefer
January 31, 2019 11:00 - 26 minutes - 12 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Will Kiefer. Kiefer is the Founder and Executive Director of Bench Mark Program in Lancaster, PA. He started the organization as a college student in 2014 and has since been recognized by the PA State Secretary of the Commonwealth, the PA State Secretary of Corrections, named a PA Midstate Millennial, Lancaster Young Influencer, and received the Distinguished Service Award for his work in S...
Can Video Outpatient Substance Abuse Treatment Work? with Peter Loeb
January 29, 2019 11:00 - 31 minutes - 14.3 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Peter Loeb. Peter Loeb is the co-founder and CEO of Lionrock Recovery. He comes from 2 decades in Silicon Valley, he’s a Harvard MBA that got into the substance abuse after seeing family and friends struggle with substance abuse disorders Listen in on topics discussed during this podcast such as: Learn more about the 100% video based substance abuse program at Lionrock Recovery that ha...
Can Video Outpatient Substance Abuse Treatment Work? with Peter Loeb
January 29, 2019 11:00 - 31 minutes - 14.3 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Peter Loeb. Peter Loeb is the co-founder and CEO of Lionrock Recovery. He comes from 2 decades in Silicon Valley, he’s a Harvard MBA that got into the substance abuse after seeing family and friends struggle with substance abuse disorders Listen in on topics discussed during this podcast such as: Learn more about the 100% video based substance abuse program at Lionrock Recovery that ha...
There’s no “D” in PTSD: Veteran Suicide Prevention with Philip Folsom
January 24, 2019 11:00 - 26 minutes - 12.3 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Philip Folsom. Phillip Folsom is the co-founder of the critically acclaimed SPARTA suicide prevention program for warriors. As a veteran himself, Phillip’s game-changing tools have improved the lives of over 500,000 individuals over the last 25 years. He has been featured in multiple publications and also has appeared on national TV shows like Biggest Loser, Celebrity Fitcamp and many others...
Is Child Abuse on the Rise with Opioid Crisis? with Daphne Young
January 17, 2019 06:00 - 28 minutes - 13 MBIn this episode of The Executive Innovation Show Podcast Carrie Chitsey and Daniel Miller speak with Daphne Young. Young is the Chief Communications Officer for the non-profit, Child Help. Child Help advocates for abused and neglected children. Their prevention program Speak Up Be Safe gifts the nation's communities with the skills to prevent or interrupt cycles of abuse. Listen in on topics discussed during this podcast such as: The story of why actresses Sara O’Meara and Yvonne Fedder...
Is Child Abuse on the Rise with Opioid Crisis? with Daphne Young
January 17, 2019 06:00 - 28 minutes - 13 MBIn this episode of The Executive Innovation Show Podcast Carrie Chitsey and Daniel Miller speak with Daphne Young. Young is the Chief Communications Officer for the non-profit, Child Help. Child Help advocates for abused and neglected children. Their prevention program Speak Up Be Safe gifts the nation's communities with the skills to prevent or interrupt cycles of abuse. Listen in on topics discussed during this podcast such as: The story of why actresses Sara O’Meara and Yvonne Fedder...
The Talent Pipeline Starts in High School with Corlis Murray
January 15, 2019 11:00 - 32 minutes - 15.1 MBIn this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Corlis Murray of Abbott. Murray is the Senior Vice President of Quality Assurance, Regulatory and Engineering Services. As an African-American women, Murray has become a top engineer and developed Abbott’s high school STEM internship program that serves as an early stage of Abbott’s talent pipeline. This program also addresses the issues with STEM recruitment and retention for women and minorities. Listen i...
Spreading Youth Suicide Prevention, One School at a Time with Clinton Faupel
January 10, 2019 06:00 - 32 minutes - 14.9 MBIn this episode of The Executive Innovation Show Podcast Carrie Chitsey and Daniel Miller speak with RemedyLIVE Co-Founder and Executive Director, Clinton Faupel. RemedyLIVE is a web based crisis center that provides 24/7 hope and live chat interaction for young adults that are struggling with secret issues in their life. Clinton has been working with youth since 1989 and strives to innovate how institutions can better engage youth and young adults at the core of their wellness needs. List...
How to Increase Revenue and Productivity in Home Services with Danielle Putnam
January 08, 2019 06:00 - 35 minutes - 16.1 MBIn this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Danielle Putnam. Danielle Putnam is the president of The New Flat Rate, a company which makes software for home services companies that can increase sales through menu-style pricing. She also is the 2019 President of Women in HVACR, which provides professional avenues for women to connect with other women growing their careers in the HVACR industry. Listen to topics discussed on this podcast such as: Ho...
Rising Demands for Home Care with Jeff Bevis
January 03, 2019 11:00 - 27 minutes - 12.8 MBIn this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Jeff Bevis. Jeff Bevis is Founder and CEO of FirstLight Home Care. Jeff has over 30 years in successful track record with accelerated growth in franchise concepts. FirstLight Home Care has over 105,000 hours/week in caregiving, 5200 caregivers in 34 states. Listen to topics discussed on the podcast such as: Hear what got Jeff into the home care space as his personal experience in being a caregiver. ...
Playing Offense vs. Defense in HR (Global HR Collective)
December 18, 2018 06:00 - 38 minutes - 17.7 MBIn this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Matthew Burns. Follow Matthew Burns on LinkedIn, he is the Founder of Global HR Collective. As an experienced HR Executive, Board Advisor, Speaker and Winner of Canada’s 2017 Most Innovative Use of HR Technology, this is a must listen. He has been an HR corporate executive for several companies directly as well and speaks to hundreds of thousands of HR professionals a year. Listen for topics discussed on...
Patient Demands for Transparency in Costs & Scheduling (MediXall)
December 11, 2018 06:00 - 30 minutes - 13.8 MBIn this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with healthcare thought leader, Michael Swartz. Swartz is the president of MediXall, a healthcare marketplace platform that is designed for patient transparency in health costs. Listen for topics discussed on this podcast such as: The evolution of the healthcare consumer and patient demands for transparency and “cost shopping”. Why the shift? What do millennials want from their healthcare provider and...
Recruiting + Reaching Today’s Job Candidate with Joseph McElmeel (SymbaSync)
December 04, 2018 06:00 - 35 minutes - 16.1 MBIn this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Joseph McElmeel. McElmeel is the co-Founder and CEO of SymbaSync. SymbaSync is the 2017 & 2018 Winners of the U.K.’s SME awards for Best Talent Sourcing software and Most Innovative Recruitment platform. Listen for topics discussed on this podcast such as: Comparing the hiring wants of three generations. Millennials, Baby Boomers & Generation Z. Have the job candidate wants vs. needs changed? Job sp...
The Digital Front Door: Acquiring & Retaining Patients (Radix Health)
November 27, 2018 13:00 - 28 minutes - 13 MBIn this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Dr. Arun Mohan, Founder, and CEO of Radix Health, former Chief Medical Officer of one of the top 10 largest hospital groups with over 400 providers and 30+ locations. Listen for topics discussed on this podcast such as: Today's patient is a consumer, how to think of patients as consumers first. How patients "access" to care expectations and demands have changed? Is the patient physical exam extinct?...
The Digital Front Door: Acquiring & Retaining Patients (Radix Health)
November 27, 2018 13:00 - 28 minutes - 13 MBIn this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Dr. Arun Mohan, Founder, and CEO of Radix Health, former Chief Medical Officer of one of the top 10 largest hospital groups with over 400 providers and 30+ locations. Listen for topics discussed on this podcast such as: Today's patient is a consumer, how to think of patients as consumers first. How patients "access" to care expectations and demands have changed? Is the patient physical exam extinct?...
Opioid Crisis: It's a Community Fight with Dr. Christine Cauffield (Lutheran Services of Florida Health Systems)
August 08, 2018 04:00 - 47 minutes - 21.7 MBThe opioid epidemic is front page news everywhere you turn. Carrie Chitsey Wells has guest Dr. Christine Cauffield, CEO of Lutheran Services of Florida Health Systems. She's been instrumental in fighting the opioid crisis in Florida, through grants, peer training, addiction centers and more. Dr. Cauffield talks about the pilot program with the Florida Blue Foundation to provide peer to peer counseling and Narcan in hospitals, ER's and doctor's offices. Hear about the impacts, progress, and ...
Role of the Modern Recruiter: From Pounding Phones to Digital Marketing - Matthew Gibbs
July 31, 2018 04:00 - 39 minutes - 18.2 MBThis episode we discuss the role change of the modern recruiter. How has the recruiting game changed to market, attract and attain top talent in this digital world? Our guest Matthew Gibbs a global recruitment veteran with expertise all over the world such as Hong Kong, Australia, the US, and the UK. He is the Co-Founder of Recruiterly and owner of a recruitment firm in Hong Kong. Show highlights: Pounding the phones is not scalable. Learn why recruiters need to be proactive, provide ...
Talent Acquisition & HR Tech Tools Debate with Annissa Deshpande (LogLab)
June 27, 2018 04:00 - 29 minutes - 13.7 MBIn this episode host Carrie Chitsey Wells has former Fortune 500 Talent Executive, Annissa Deshpande, Founder and Principal at LogLab. Since has been responsible for hiring over 20,000 resources in 150 countries, Carrie wants to hear her thoughts on the latest recruiting and talent acquisition tools and whats broken in the hiring process. Some of the show highlights: They discuss the pros and cons of some of the latest recruiting tools like chatbots, pre-recorded video interviews, and...
Church Engagement with Digital Members via Video Chat: Dave Jamerson
May 21, 2018 04:00 - 22 minutes - 10.4 MBHost Carrie Chitsey Wells talks to the Pastor of Renovate Church and former Engagement Director at Trader's Point Church (fastest 100 churches in America, 3 years in a row), Dave Jamerson about the new digital church member, how to engage them in this new digital era. Some topics discussed: Church attendance is down to 3 out of 8 Sundays per month How do you engage with the member's new busy lives and digital "I want it now"? How to help the leaders and pastors of churches from so...
Concierge Medicine & Video Telemedicine with Dr. Tommy
January 22, 2018 05:00 - 18 minutes - 8.47 MBHost Carrie Chitsey Wells has on as a guest Dr. Tommy McElroy of Echelon Health and host of the Dr. Tommy Show. Dr. Tommy is an expert in concierge medicine and new healthcare innovation for doctors. Hear Carrie ask him about why concierge medicine is on the rise and why it benefits both doctors and patients. Some other topics that were discussed in the podcast: The In's and Out's of Concierge medicine and patient preferred communication trends and channels. How video telemedici...
Concierge Medicine & Video Telemedicine with Dr. Tommy
January 22, 2018 05:00 - 18 minutes - 8.46 MBHost Carrie Chitsey Wells has on as a guest Dr. Tommy McElroy of Echelon Health and host of the Dr. Tommy Show. Dr. Tommy is an expert in concierge medicine and new healthcare innovation for doctors. Hear Carrie ask him about why concierge medicine is on the rise and why it benefits both doctors and patients. Some other topics that were discussed in the podcast: The In's and Out's of Concierge medicine and patient preferred communication trends and channels. How video telemedici...
Dr. Michael Gonzalez, Houston ETHAN Program Ambulatory Video Telehealth
January 10, 2018 05:00 - 28 minutes - 12.9 MBHost Carrie Chitsey Wells has on the show guest Dr. Michael Gonzalez from the Houston Fire Department and one of the creators of the innovative ETHAN Program. The ETHAN (Emergency Telehealth and Navigation) is a community-based paramedicine approach that integrates the extensive use of mobile video health technology with traditional medical care. The ETHAN program is being funded by the Texas 1115 Healthcare Transformation Waiver Program and began in late 2014. It has since morphed into one...
Hiring & Recruiting In the Digital Age: Ira Wolfe
September 18, 2017 04:00 - 26 minutes - 12.3 MBOur host Carrie Chitsey Wells has TEDx speaker, 5-time author, and President of Success Performance Solutions, Ira Wolfe on the show. They talk about what is keeping HR executives and hiring managers up at night. Show highlights: Hiring and Recruiting technology innovation: it's not the future, if you haven't started, you are behind. Chatbots: are they good for screening applicants to save the applicant time and the company money? Are they good enough as a standalone or does video chat r...
Matthew Pollard: "The Rapid Growth Guy" Talks Corporate Sales & Video Chat
May 30, 2017 04:00 - 27 minutes - 12.6 MBCarrie Chitsey Wells interviews the "Rapid Growth Guy", Matthew Pollard, he's an award winning blogger, speaker, coach and host of "Better Business Coach" podcast. Matthew and Carrie talk about how consumers behaviors are changing and how businesses should be thinking about sales process with new technology tools and processes. Listen to what "Corporate America" should be thinking about to not become "complacent". They talk about how video chat allows you to see buying signs, emotions and ca...
Matthew Pollard: "The Rapid Growth Guy" Talks Corporate Sales & Video Chat
May 30, 2017 04:00 - 27 minutes - 12.6 MBCarrie Chitsey Wells interviews the "Rapid Growth Guy", Matthew Pollard, he's an award winning blogger, speaker, coach and host of "Better Business Coach" podcast. Matthew and Carrie talk about how consumers behaviors are changing and how businesses should be thinking about sales process with new technology tools and processes. Listen to what "Corporate America" should be thinking about to not become "complacent". They talk about how video chat allows you to see buying signs, emotions and ca...
ScotiaBank: The Future of Video Banking & Consumer Banking Experience
May 08, 2017 04:00 - 22 minutes - 10.4 MBCarrie Chitsey Wells is joined by Shannon Burch of Scotiabank. They discuss the change in consumer behaviors and the desire for video banking. Shannon shares what other banking executives should be thinking in regards to the customer of "tomorrow". Shannon and Carrie talk about: How the banking contact centers now require a different level of training, process, and environment as they have now before more "virtual tellers and bankers" vs. typical contact centers. How does big data com...
Marketing Your Home Services Company: Billy Canu of Plumber Tom
May 01, 2017 04:00 - 23 minutes - 10.6 MBCarrie Chitsey Wells is joined by Billy Canu who is Founder of Plumber Tom, Brighthaus Marketing Group, Fox & Jane Salons and an investor in home services companies. Billy talks about how he grew his plumbing and painting companies to over $10M/year through innovative marketing tactics and what home services companies should be thinking about. Carrie and Billy talk about the future of video chat in the home services industry for getting more estimates, increasing revenue and reducing cost per...
Future of Health Care, Behavioral Health & Patient Expectations (UPIC Health)
April 19, 2017 04:00 - 21 minutes - 9.91 MBCarrie Chitsey Wells is joined by healthcare expert Mary Tucker, CEO of UPIC Health. She is a proven executive in Healthcare with a company focus on behavioral healthcare support and management. She has had previous roles at Planned Parenthood, DC Gov't, Phillips & Disney. Listen to Carrie & Mary talk about how the healthcare system has changed and the need for "patient-focused & facing" technology innovation. They discuss what really measures a "happy" patient and the expectation for imm...
Bridging the Gap of Retail Physical & Online Customer Experience (Gillen Group)
March 22, 2017 04:00 - 28 minutes - 13.2 MBCarrie Chitsey Wells is joined by retail thought leader, Chris Gillen from the Gillen Group. He is known for being an innovative retail executive with previous roles at Toys R Us, Home Depot and Target. Listen to them talk about retail disruption and what executives are losing sleep around. It's NOT just "Amazon", brick and mortar is losing business to the online retailers that pop up daily. What should retailers that have a product online that requires a "consultative buying process", be th...
Consumer Disruption & Innovation: Round Table with Alvarez & Marsal
March 13, 2017 04:00 - 24 minutes - 11.2 MBHost Carrie Chitsey Wells has a Customer Experience & Consumer Behaviors round table with two industry experts Debra Green and Giles Britton, both Senior Directors at Alvarez and Marsal. Listen to find out what executives should be strategically thinking about from the consumers' point of view on Customer Experience. They talk financial services, insurance, healthcare, retail and field services. Learn how "good customer service" does not work anymore and how to think of customer service from ...
Consumer Disruption & Innovation: Round Table with Alvarez & Marsal
March 13, 2017 04:00 - 24 minutes - 11.2 MBHost Carrie Chitsey Wells has a Customer Experience & Consumer Behaviors round table with two industry experts Debra Green and Giles Britton, both Senior Directors at Alvarez and Marsal. Listen to find out what executives should be strategically thinking about from the consumers' point of view on Customer Experience. They talk financial services, insurance, healthcare, retail and field services. Learn how "good customer service" does not work anymore and how to think of customer service from ...
John D'Angelo CEO of Investar Bank: Future of Virtual Banking
March 03, 2017 05:00 - 26 minutes - 12.2 MBCarrie Chitsey Wells talks with CEO of Investar Bank John D'Angelo, a top publicly traded community bank (ISTR) over $1B in assets. John talks about what keeps him up at night, what banking executives should be thinking about when it comes to acquiring new customers and servicing your current consumers'. John discusses how mobile video banking technology changes his strategy on branch expansion, growth and servicing their customers. Any executive in the banking community will not want to ...
John D'Angelo CEO of Investar Bank: Future of Virtual Banking
March 03, 2017 05:00 - 26 minutes - 12.2 MBCarrie Chitsey Wells talks with CEO of Investar Bank John D'Angelo, a top publicly traded community bank (ISTR) over $1B in assets. John talks about what keeps him up at night, what banking executives should be thinking about when it comes to acquiring new customers and servicing your current consumers'. John discusses how mobile video banking technology changes his strategy on branch expansion, growth and servicing their customers. Any executive in the banking community will not want to ...
Don Peppers: Founder of Peppers & Rogers Group, Author: Consumer Behaviors, Chat Bots & Video Chat Technology
February 24, 2017 05:00 - 24 minutes - 11.2 MBCarrie Chitsey Wells & Don Peppers talk about Customer Experience innovation and consumer behaviors that have changed in the last few years. He provides great advice for executives on disruption in their industry and how to be proactively thinking about the Customer Experience. Where is the industry headed with chatbots and why the human connection is critical to great customer service? Don shares his views on video chat technology as it relates to HR/Recruiting, banking and other indus...
Don Peppers: Founder of Peppers & Rogers Group, Author: Consumer Behaviors, Chat Bots & Video Chat Technology
February 24, 2017 05:00 - 24 minutes - 11.2 MBCarrie Chitsey Wells & Don Peppers talk about Customer Experience innovation and consumer behaviors that have changed in the last few years. He provides great advice for executives on disruption in their industry and how to be proactively thinking about the Customer Experience. Where is the industry headed with chatbots and why the human connection is critical to great customer service? Don shares his views on video chat technology as it relates to HR/Recruiting, banking and other indus...
Sean Erickson: Part 2: Manufacturers, Cable & Insurance Trends & Customer Experience
February 20, 2017 05:00 - 21 minutes - 9.87 MBCarrie Chitsey Wells and Sean Erickson discuss in the Part 2 Series about the changes in customer service behavior in computer manufacturers, cable and insurance. Listen to how video chat technology and innovation is changing the way companies and consumers connect. Understand what executives should be thinking about in new customer acquisition and servicing their customers. Support the show
Sean Erickson: Part 2: Manufacturers, Cable & Insurance Trends & Customer Experience
February 20, 2017 05:00 - 21 minutes - 9.87 MBCarrie Chitsey Wells and Sean Erickson discuss in the Part 2 Series about the changes in customer service behavior in computer manufacturers, cable and insurance. Listen to how video chat technology and innovation is changing the way companies and consumers connect. Understand what executives should be thinking about in new customer acquisition and servicing their customers. Support the show
Sean Erickson: Part 1- Consumer Behaviors & Banking
February 15, 2017 05:00 - 22 minutes - 10.5 MBCarrie Chitsey Wells & Sean Erickson talk about how consumer behaviors have changed with the use of technology and increased expectation. They talk about the innovation in global banking and the future of the banking relationship. This is the Part 1 in a two part podcast series. Sean is a seasoned executive with past leadership roles in Teletech, MCI, Dell, Sitel and Big 5 Consulting. Support the show (http://www.helpinghumans.care)