Consumer Disruption & Innovation: Round Table with Alvarez & Marsal

The Executive Innovation Show

English - March 13, 2017 04:00 - 24 minutes - 11.2 MB - ★★★★★ - 15 ratings
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Previous Episode: John D'Angelo CEO of Investar Bank: Future of Virtual Banking

Next Episode: Bridging the Gap of Retail Physical & Online Customer Experience (Gillen Group)

Host Carrie Chitsey Wells has a Customer Experience & Consumer Behaviors round table with two industry experts Debra Green and Giles Britton, both Senior Directors at Alvarez and Marsal. Listen to find out what executives should be strategically thinking about from the consumers' point of view on Customer Experience. They talk financial services, insurance, healthcare, retail and field services. Learn how "good customer service" does not work anymore and how to think of customer service from the "consumer lense". Is retail in a state of "disruption"? What executives should be strategically thinking in terms of mobile video technology to deliver that "one to one" experience. Support the show