Don Peppers: Founder of Peppers & Rogers Group, Author: Consumer Behaviors, Chat Bots & Video Chat Technology

The Executive Innovation Show

English - February 24, 2017 05:00 - 24 minutes - 11.2 MB - ★★★★★ - 15 ratings
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Previous Episode: Sean Erickson: Part 2: Manufacturers, Cable & Insurance Trends & Customer Experience

Next Episode: John D'Angelo CEO of Investar Bank: Future of Virtual Banking

Carrie Chitsey Wells & Don Peppers talk about Customer Experience innovation and consumer behaviors that have changed in the last few years.

He provides great advice for executives on disruption in their industry and how to be proactively thinking about the Customer Experience.
Where is the industry headed with chatbots and why the human connection is critical to great customer service?

Don shares his views on video chat technology as it relates to HR/Recruiting, banking and other industries.

We talk about his latest book: Customer Experience: What, How and Why Now.

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