Sean Erickson: Part 2: Manufacturers, Cable & Insurance Trends & Customer Experience

The Executive Innovation Show

English - February 20, 2017 05:00 - 21 minutes - 9.87 MB - ★★★★★ - 15 ratings
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Previous Episode: Sean Erickson: Part 1- Consumer Behaviors & Banking

Next Episode: Don Peppers: Founder of Peppers & Rogers Group, Author: Consumer Behaviors, Chat Bots & Video Chat Technology

Carrie Chitsey Wells and Sean Erickson discuss in the Part 2 Series about the changes in customer service behavior in computer manufacturers, cable and insurance. Listen to how video chat technology and innovation is changing the way companies and consumers connect. Understand what executives should be thinking about in new customer acquisition and servicing their customers.

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