The Get Your Act Together Podcast
134 episodes - English - Latest episode: about 1 year ago -Welcome to the Get Your Act Together Podcast. This podcast is all about building well run and profitable businesses so we can create the lives we dream of. A new episode every Tuesday. Visit us at www.reynoldsobm.com for show notes and to find out more.
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Episodes
#129: The Impossible List
June 06, 2023 06:30 - 25 minutes - 23 MBIt’s hard to pick between more than one priority when you believe in each of them. In a perfect world you can delegate things. Bring in more people and accomplish more than you can do alone. Unfortunately there are things that you just can’t delegate. Some things are yours and yours alone. This podcast is one of those things for me. I get plenty of help with the editing and the promotion but I’m the one on camera. As summer approaches and I look at all the things on my plate I have ...
#128: Speak in Flow owner, Melinda Lee.
May 30, 2023 06:00 - 30 minutes - 27.5 MBMelinda Lee realized that her entire family line was full of silenced women. That realization led her to follow a calling as a communications and presentation coach. Melinda saw that a lot of the challenges we all have to clear communication and public speaking were things that had nothing to do with memorizing the words. In this interview we talk about dealing with “the inner critic”, how our bodies are living in the past, and the special needs that entrepreneurs have for presentation s...
#127: Liz Wilcox makes your emails better.
May 23, 2023 06:00 - 54 minutes - 50.3 MBEmail is still the best way to market to your audience. It builds familiarity, establishes authority and trust. It can also be horribly misused and cause a lot of ill will when done wrong. This week I talk to Liz Wilcox who teaches online business owners how to make email genuinely effective. Liz shares how to build a great welcome series. Explains why we should stop using the word “copy” and shows me that I’ve been making email much too complicated. This talk was a big help to me an...
#126: Nathan Hirsch, Founder of AccountsBalance.com
May 09, 2023 04:34 - 31 minutes - 28.5 MBNathan Hirsch runs a bunch of companies. In college he bought and sold textbooks until the school hit him with a cease and desist order. Then he became a drop-shipper and sold millions of dollars of baby products. Later he and a partner would sell their company and walk away with life-changing money. So is he relaxing? Nope. Today he has a company that teaches small business owners how to hire, train, and use VAs and freelancers and another pair of companies that provide bookkeeping servi...
#125: Delegation "HOW-TOs"
May 02, 2023 06:00 - 20 minutes - 18.3 MBDelegation is one of my most talked about subjects here on the pod. There's a good reason for that; I’ve spent a lot of time and energy thinking about it and building practices I can rely on to delegate effectively. The other thing is that when you run an agency you’re essentially a middleman between the delegation your clients use you for and the things you delegate to your team. In this episode I break down some best practices on delegation. Things you should be thinking about fro...
#124: Lydia Lee- This is how you Reinvent Yourself
April 25, 2023 04:07 - 54 minutes - 49.8 MBWhat do you do when you have a breakdown after working for a tyrant of a boss… but the boss is you? That happened to this week’s guest Lydia Lee, who we spoke to in Bali where she spends half her year. It turns out that a breakdown like that is a real wake up call. Now Lydia coaches mid-career professionals who are looking for something different from the rest of their work life. This is a great conversation about building the work life you want to live with; not a bigger career or a...
#123: Kristina Pierce- What to Do Before You Pay For Ads
April 18, 2023 06:00 - 57 minutes - 52.8 MBAds! The average American sees between 4000 and 10,000 every day. Most of them are junk. Some of them work. Marketing isn’t black magic, it’s a process you can be better or worse executing. Today I talk to Kristina Pierce who, for 25 years has been crafting, buying, and monitoring ads across a wide variety of media. From her HQ in upstate New York, Kristina now runs Pierce Media, an ad agency specializing in social media ads for service based businesses. Kristina knows a tremend...
#122: "Profit First" featuring Jenni Davis
April 11, 2023 06:00 - 31 minutes - 28.7 MBLet’s talk about money! How much money should your business have put in reserve? How much in profit? How much money should you save in taxes? Should these bundles of cash be stored in one place or many… and where? Lots of businesses out there struggle to make the right moves with their cash. Many even struggle with the idea that there ARE right moves to make. Yet clearly there are better and worse ways to manage your company’s cash. One of the better ways is to follow the “P...
#121: Jen Szpigiel tells us to eat the eggs & drink the bubbles.
April 04, 2023 04:00 - 46 minutes - 42.9 MBJen has a lot going on. Like many entrepreneurs, this daughter of teachers was driven to business ownership by life events. In a twist of fate it was the forced choice to run her own company that convinced Jen she doesn’t have to make choices like that ever again. Yes, you can have it all. Jen publishes the Becoming Iconic magazine, coaches business owners, and runs an agency which provides branding, marketing, and operations support to the female entrepreneur who refuses to compromi...
#120: Systems Shouldn't Feel Like Bureaucracy
March 28, 2023 06:00 - 17 minutes - 16.2 MBBureaucracy. Even the word makes some people groan. I had a realization the other day that a lot of small businesses don’t see any daylight between good systems and unnecessary bureaucracy and frankly that’s a shame. Just because you’re a startup doesn’t mean you shouldn’t be developing systems for doing things efficiently. Just because you’re an established company doesn't mean your systems are efficient. Your goal as the business owner is to make sure that your business can run with...
#119: Hard to Let Go... Even For Me.
March 21, 2023 06:00 - 30 minutes - 27.7 MBThere’s a trap that a lot of my guests recently have talked about. A trap of our own making that agency owners keep falling ito as they work to grow their businesses. We trap ourselves in our clients’ work. We know we need to get out of it and yet as hard as we try there’s always a good reason to stay involved personally. Always a reason to do their work ourselves instead of handing it off to one of our people. I’ve fallen into this trap many times myself so I thought I’d devote an enti...
#118: Stephanie Judice on Running a Podcast Agency
March 14, 2023 06:00 - 44 minutes - 41 MBMany small businesses start their own channels through podcasting to get exposure, build brand, and show expertise all at the same time. What they don’t know going into it is just how much work it’s going to be to run your own production company. Stephanie Judice knows. She and her nine-person team produce podcasts for upwards of twenty clients every week. They’ve edited, post-produced, and distributed thousands of episodes content for their clients and today she joins me as a guest t...
#117: Money Coach Jen Paterson
March 07, 2023 07:00 - 44 minutes - 40.7 MBNobody wakes up in the morning and decides to be the worst business person they can be. Yet a lot of very talented, very skilled people from plumbers to lawyers and everything in between have trouble running their businesses and that very often comes down to how they deal with the money. Jen Paterson is a money coach for that crowd. I talk with her about everything from setting up bank accounts, to our attitudes towards money, to buying shoes guilt free. There’s a lot in here for every bu...
#116: James Hipkin- How to build your website for your customers' benefit.
February 28, 2023 07:00 - 49 minutes - 45.7 MBNobody wants to feel like they’re being sold. Nobody wants to feel pressured or have useless information thrown at them. This is why it’s important to be thoughtful about how you design the flow a prospect goes through on their way to giving you money. When his clients need help navigating the build of that process, James Hipkins takes their hand and dives deep. James and his team have been building large, corporate websites for 10 years and he’ll tell you the hard part is all the w...
#115: Brandon Cockrell- Digital Sales & Your Small Business
February 21, 2023 07:00 - 41 minutes - 37.6 MBBrandon Cockrell was a salesman knocking on doors in 100-degree heat in Georgia in a suit. That taught him that digital sales is pretty great. Today his team builds digital sales systems for companies that need people to sign-up, opt-in, book-now, or buy today. His wholehearted adoption of technology as a way to drive revenue has given him a lot to say and I talk to him about the “when?”, “how?”, and “how much?” Timestamps: 02:37- Help an “Ops-Gal” get started with her sales fu...
#114: Christina Lenkowski- Getting on Podcasts
February 14, 2023 07:00 - 53 minutes - 49.1 MBThis is a great episode! Christina Lenkowski is a veteran public relations expert. She’s worked for big companies like Cirque du Sole and Dark Horse Comics but what she’s discovered is that podcasts are the most effective form of publicity. Now she helps her clients go from “Best Kept Secret” to “Go-to Expert” by raising their voice on other people's platforms. There’s a lot here as Christina shares how she gets her clients on 24 shows a year, how you can make it easy for show hosts...
#113: Debra Joy- A conversation about the journey not just the destination.
February 07, 2023 07:00 - 34 minutes - 31.4 MBAmazing guest this week! Debra Joy is on her fourth business. One was sold, another went public, and one went nowhere. For the last 15 years she’s been a coach to entrepreneurs, executives, and creatives so they can achieve success with less stress. We talk about the effects high stress can (and does) have on our bodies, the power and hazard of goal setting, and how leaders can unconsciously create traumatizing environments at work. Debra talks about helping clients achieve big thin...
#112: Ana Natkins
January 31, 2023 07:00 - 32 minutes - 30.9 MBAna Natkins had a career in the corporate world. There she developed and strengthened her natural ability to look at complicated workflows and break them down into small, digestible pieces. Today she runs Anna's Simple Solutions, where she and her team use those skills to help overwhelmed, neurodivergent business owners simplify their processes and increase productivity through the use of technology. In this conversation I talk with her about the tools she uses, her love for Clickup and Ai...
#111: Laura Sinclair
January 24, 2023 07:00 - 46 minutes - 42.4 MBLaura Sinclair started her career in corporate social media at a time when corporations left “that social stuff” to interns. It didn’t take forever for her to get good and to realize that she could go out on her own. In 2014 she left corporate and bought a failing business which she swiftly turned around so dramatically that it was generating more money each month than she paid for it. Forced to close a brick and mortar business during lockdown, Laura now shows other business owners how t...
Ep #110: Jessica Armstrong
January 17, 2023 07:00 - 32 minutes - 59.7 MBJessica Armstrong is the owner of TC Created, a service agency that supplies realtors with transaction coordinators so they can spend their time in front of buyers and sellers. In this episode, Kelly and Jessica discuss how starting a business is a journey of self-discovery, how challenging it is to be objective when you delegate work to others, and how success in business has let Jessica to coach others. If you need help with your small business or agency contact the Reynolds Online ...
Ep 109: Prove It Works By Breaking It
January 10, 2023 07:00 - 17 minutes - 33.4 MBWhat do you think will happen in 2023? I think I’m getting flowers. “Why?” you ask. Because I’m planting flowers. You all know my love of good systems for everything from my clients to my garden. Today I’ve got for you today is a story about what happens when a client breaks all of those systems. We don’t wake up everyday amazed that water comes out of the pipes and the trains come on time. Maybe we should. There’s a lot of work that goes into systems when everyone needs them to work....
Episode #108: A Hell of a Year
December 20, 2022 21:55 - 17 minutes - 33 MBA special message from Kelly. If you need help with your small business or agency contact the Reynolds Online Agency: http://www.reynoldsobm.com To get on the waiting list for Kelly’s group coaching program click here: http://www/reynoldsobm.com/gyat Join Kellys’ facebook community here: https://www.facebook.com/reynoldsobm/
Episode #107: Katherine Suarez
December 13, 2022 07:00 - 45 minutes - 84.9 MBKatie Suarez is a 5th generation Montanan with 20 years in the construction and building sector. When she launched her company it was obvious that she’d be serving the sometimes gruff, always direct entrepreneurs of that space and their softer, kinder cousins from the design industry. Today, ‘Kate’ empowers residential contractors and interior designers to uproot traditional ways of working and seamlessly transition brick and mortar offices and studios into virtual businesses. Her goa...
Episode #106: Having My Systems Tested
December 06, 2022 07:00 - 17 minutes - 32.6 MBIf you’ve been around here for a minute, you’ll know I love to talk about systems and having things run well. It’s been our focus over the last 6½ years as we help small businesses get organized and run better. Throughout that time I’ve been a broken record that you need good systems to run things well. Maybe over the last few years you’ve wondered if it’s true. So I wanted to share two stories of how I had my systems tested just to show you that yes, it works. If you need help with you...
Episode #105: Caitlin Copple Masingill
November 29, 2022 07:00 - 46 minutes - 86 MBFull Swing is a PR Agency born in 2019 and has already become one of the 2% of women-owned businesses that generate greater than $1M/year in revenue. It didn’t start out that way. Caitlin Copple Masingill and her co-founder are on a mission to give more women the power, money, and decision making authority to make a big dent in the world. She didn’t originally think that she was building an agency. She intended to build a small owner-operator business that could meet her goals. It didn...
Episode #104: The Cheapest Option
November 22, 2022 17:38 - 16 minutes - 30.7 MBIn the last few weeks, I’ve seen this trend in some businesses and since I like things to be streamlined and running well, it drives me mad. What I’m seeing is a push to go for the cheapest option by default. I’m not talking about those of you who are just getting started and piecing it together. I’m not advising you to charge lots of things and go into debt. Admittedly, I know some of this is fear from the talk of recession and I’m not saying that cheap things don;t have their place b...
Episode #103: Luisa Alberto
November 15, 2022 22:59 - 53 minutes - 98.7 MBLuisa Alberto was variously told that she should be an artist, a physical therapist, a philosopher. Now she’s found her calling running People First Finance which is run by, staffed by, and supports female run businesses. In this episode of our Agency Series, Kelly and Luisa talk about building a great business culture, the need for financial competence in business owners, and much more. For more from Luisa visit her homepage: www.peoplefirstfinance.com Or on instagram @peop...
Episode #102: You Can't Scale A Broken Business
November 08, 2022 16:44 - 14 minutes - 27.6 MBThe other day someone told me, “You can’t scale a broken business, you need to fix it first.” It was one of those moments when something sounds so profound and so obvious at the same time. Like I already knew this but I was hearing it for the first time. This idea is one of those things that gets skipped A LOT but when you actually think about it, it’s so important. So today I wanted to talk about that, about not scaling a broken business. In order to scale a business well, it needs...
Episode #101: Mary Zargarian
November 01, 2022 19:57 - 54 minutes - 101 MBOnce upon a time Mary Zargarian had a great life in corporate America. Now she directs all of her leadership skills and hard work into building her agency. Zargarian Consulting helps its client roster of service-based, largely women-owned businesses and nonprofits optimize their workflows and free up time for their core priorities. On this podcast she gets specific about why she hires the smartest people she can, how to have tough conversations with clients, and how you can accidentally e...
Episode #100: Why I Still Podcast
October 26, 2022 18:02 - 14 minutes - 9.87 MBSo today is 100. If you have listened for a while you've heard lots about where we have been already and right now I'm so focused on looking forward that I can’t wrap my head around looking back. I've actually been avoiding recording this episode for days and I think it’s just that I didn’t want to look back. There's too much excitement about what’s to come. But first I want to celebrate. 100 episodes is a really big deal. http://www.reynoldsobm.com https://www.facebook.com/reyn...
Episode #99: Laura Kelly
October 18, 2022 06:00 - 52 minutes - 97.8 MBOn today’s episode from our Agency Series we meet Laura Kelly the Founder and CEO of TulaBooks, a modern bookkeeping business. I talk to her about why all of her people are employees and not contractors, how she chose to be an agency and not just a freelance CFO, and we nerd out on software that makes agency life easier. Laura has more than 15 years of accounting, finance and HR experience, and she brings that knowledge to her small business clients every day. She is an expert number crun...
Episode #98: Most Success is Just Showing Up
October 14, 2022 17:11 - 11 minutes - 7.75 MBI see a lot of business owners jump around so much they never get to the success. Each time I talk to someone, they have a whole new offer, or team or strategy. When they don’t see immediate results, they change everything. I get it. As soon as I publish something and I have not sold a million of something I feel like a failure. But just because there aren’t immediate results, doesn’t mean it’s the wrong thing. It could just be no one saw it yet or that the messaging around the thing n...
Episode #97: Ashley Weigl
October 04, 2022 06:00 - 45 minutes - 84.8 MBAshley Weigl makes systems sexy. She’s a certified OBM, certified Dubsado Specialist, and Clickup Extraordinaire. Her boutique agency was born in the pandemic but she had no idea where how it would thrive. In Ashley's experience most small business owners don’t know how much they’re their own bottleneck. In this pod she gets honest about the challenges of matching contractor time with client time, how being detail oriented aids building culture, and she warns against letting negative think...
Episode #96: You Don't Know Everything
September 28, 2022 03:12 - 9 minutes - 6.88 MBwhen I started growing a team, I thought I had to train them on everything because I knew it all. Or I would be aggravated that they didn’t know how to do it exactly like me because I knew the only good way to do it. The only right way. I would freak out if they messed up and used that as proof that I was the only one who could do these things and it was proof that I shouldn’t delegate. Sound familiar? Kelly's group coaching program: http://www.reynoldsobm.co/gyat The Facebo...
Episode #95: Audra King
September 20, 2022 11:55 - 1 hour - 120 MBThe group coaching program: Get Your Agency Together Welcome back to another episode in our Agency Series! On today’s show: Audra King (M.Ed.) is obsessed with making business building easy and accessible. She has built a 6-figure business by constantly asking herself (and her clients) "How can we make this feel fully aligned and fun?" She backs up her big-picture planning and coaching offers with a full-service agency, so you can start, pivot, and grow your business with ease. ...
Episode #94: Run Your Own Race
September 13, 2022 12:10 - 5 minutes - 9.72 MBGROUP COACHING PROGRAM NOW OPEN CLICK HERE I’ve been thinking a lot about how we compare our businesses to those of other people. Especially now and especially through social media lots of stories pop up about “six-figure” launches or “seven and eight figure” agencies. Don’t compare yourself to these. You don’t even know what you’re comparing yourself to. You have no idea what’s happening behind those headlines. Those launches may be losing money. Those companies may be bringing home 1...
Episode #93: Rachel Pereyra (AGENCY SERIES)
September 06, 2022 16:07 - 54 minutes - 38.5 MBRachel Pereyra has always been the breadwinner for her family. When pandemic hit and she started her agency it had to provide for the family from the first day. In this episode we look at her journey and how she makes decisions for herself and her company. About the guest: Rachel is the queer founder of Mastermind Business Services, an operations agency built to help other women and LGBTQ+ led businesses generate a greater impact on the world. She has over a decade of operations + leader...
Episode #92: Hard Questions to Ask Yourself
August 30, 2022 17:14 - 14 minutes - 10.1 MBTake a step back and look at your business. To make the company what you want it to be you should ask yourself some hard questions. This week I’m on vacation with family but while we sit on the beach my mind will still spend some time on my company. I’m asking myself hard questions that can reveal where I need to put my energy in the coming months. Here’s a few you should be asking of yourself. If you don’t know the answers you should be finding help. Today I expand on each of these a...
Episode #91: Erica Fullerton (Agency Series)
August 23, 2022 06:00 - 39 minutes - 28.1 MBWe continue the Agency Series with Erica Fullerton, CEO/Owner of Ovello, an agency that serves primarily small businesses and MLM/Network Marketers. Erica’s path to entrepreneurship started as a virtual assistant during maternity leave and has grown to a 15 person team. Today we talk about running a business, the challenges or hiring and building trust, how she came to choose the services she offers, and much more. Some of the highlights include: Timestamps: 01:01- You’re offering adm...
Episode #90: Mindset Blocks for Agency Owners
August 16, 2022 06:00 - 18 minutes - 34.8 MBMindset is the thing. It keeps you going and makes you successful. Every business owner has a crisis around mindset sooner or later, but there are reasons it’s particularly important for the agency owner. Agency owners have a different challenge than other business owners. They hand off their work, and their relationships to their clients, much earlier. In a small business the owner is front and center. At a franchise they rely on the brand of the parent operation. In the agency very ...
Episode #89: The Agency Series -Sadie Prestridge
August 09, 2022 06:00 - 1 hour - 41.7 MBWelcome to our Agency Series. This week we talk to Sadie Prestridge, Owner of Prestridge & Co., an Virtual Assistant Agency. Sadie talks about her journey from VA to owner of a 12 person team, the big mistakes she made early on, and much, much more. Timestamps: 01:00- How I got into this business. 04:30- How I figured out what I wanted to offer my clients. 09:03- The difference between a VA and an EVA 12:00- What kind of people Prestridge & Co. works with 19:45- About the ch...
Episode #88: You Probably Aren't the Right Person to Create Systems
August 02, 2022 18:27 - 14 minutes - 9.87 MBYou’re probably not the right person to do the work of documenting all your systems. Why? Because you’re too close to them and too busy. Think about it. Systems are just documented processes and every time a person gets good at a process they find little shortcuts to do the work well. Sometimes those shortcuts are technological (the cache of your computer jumps you to the right page or a cookie remembers something for you) and as a result when someone tries to repeat a process there are...
Episode #87: A Giant Wrecking Ball
July 26, 2022 15:45 - 29 minutes - 20.2 MBIt’s good to be back! I’ve been gone for a couple months from the podcast booth and now I want to tell you about the giant wrecking ball that hit my business and kept me from recording. About 60 days ago one of my largest, oldest clients decided to sell his business. This company has about a hundred employees and generates revenue in the low eight figures. This meant a lot of uncertainty for my company but it also meant a ton of extra work in the short term. This podcast is the stor...
Episode #86: Why I Created Get Your AGENCY Together
April 05, 2022 15:47 - 11 minutes - 8.52 MBI was the one with the laptop on vacation with my family just answering one more email. I was the one with too many clients that were always on fire which stressed me out. I was the one that really wanted to bring on help but had no idea how to even start. Since I started coaching, I would see these same things come up over and over. I would see those overwhelmed business owners try to start an agency without any idea of what to do first or next. There would be chaos. There would be ...
Episode #85: Profit First w/Jenni Davis
March 31, 2022 00:40 - 32 minutes - 24.3 MBFirst thing's first! Seats are available for Get Your Agency Together check it out HERE while you still can! Today I have something special for you! Last week I asked my friend Jenni Davis of JMD Business Solutions to go live with me in my Facebook group to talk about Profit First which is a financial method for handling your business finances. And since my mission is to help service providers build profitable and sustainable agencies, I thought I would share it here on the podcast as we...
Episode #84: Why Your Business Needs to be Sustainable
March 22, 2022 06:00 - 12 minutes - 9.22 MBWe start out just working hard to get clients. Then, there are so many things to get done for the clients that the working on our own businesses get pushed off. At some point, if all is going “well”, our business can’t function without us there all the time so we bring a laptop on vacation. Your business is not sustainable. For your health, your sanity, and your family’s happiness you can’t keep going like this. It’s not about a certain amount of money or a certain team size. It's...
#83: The Learning Phase Trap
March 15, 2022 14:22 - 16 minutes - 11.8 MB2021 was a big year for me to try things out. I wanted to learn things and do things and take a crack at things I hadn’t done before. Boy, was it fun. Now, like a test kitchen for some high end restaurant, it’s time to shutter that part of the process and apply what I’ve learned to the menu. When you’re in an intensive learning process you must conclude it to move forward. Students get a graduation but you never will. You’ll always have another thing to learn. In the academy you ...
#82: The Magical Catch-up Day
March 08, 2022 07:00 - 17 minutes - 12.5 MBHow many times have you thought, If I just had one day to catch up on this work I would be ok. But let me guess that day never comes and you are always behind. I have been here, friends. In this episode we’ll talk about why the day never arrives, how to finally get things done by using your schedule instead of a list, and why you should consider never doing anything from that list in the first place. Links: Visit us at: ReynoldsOBM The details of my group coaching program are HERE.
#81: Embrace Change
March 01, 2022 17:26 - 14 minutes - 10.2 MBThese last few years have been crazy. So many things have changed; sometimes overnight. Many of us don’t like change. We tell ourselves “Stay in your cozy corner. Be safe.” But that’s not how you grow. You’ve heard people talk about comfort zones and that you need to get out of them and it's true. In this episode I talk about that feeling of wanting to burn it all down, drop all of your clients and start something else. DON”T DO THAT. You and your family have an addiction to foo...
#80: Behind the Scenes for a Week in the Life of an Agency Owner
February 22, 2022 22:34 - 22 minutes - 15.4 MBThe purpose of my business is to create a lifestyle for me and my family. Everything I talk about on this podcast, everything I do as a teacher and coach, it’s all to help you do the same thing. It’s to help you build the lifestyle you want based on the needs of your life. Before I started this company, my corporate life was anything but geared to a family life. It’s why so much of my message is to avoid building a business that you don’t like. With that in mind, I thought it would ...