Episode #101: Mary Zargarian
The Get Your Act Together Podcast
English - November 01, 2022 19:57 - 54 minutes - 101 MBEntrepreneurship Business Management businessadvice obm agency agencycoach getyouracttogether sinkhandle smallbusiness Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Once upon a time Mary Zargarian had a great life in corporate America. Now she directs all of her leadership skills and hard work into building her agency.
Zargarian Consulting helps its client roster of service-based, largely women-owned businesses and nonprofits optimize their workflows and free up time for their core priorities. On this podcast she gets specific about why she hires the smartest people she can, how to have tough conversations with clients, and how you can accidentally encourage bad behavior from clients.
Timestamps:
00:58- The change from solo operator to agency owner.
06:55- What offers Mary focuses on and why.
08:20- When clients say, “We don’t have systems.”
12:00- How Mary structures her agency
17:45- Why you should hire strong people that are smarter than you.
23:59- How agency owners get in trouble with the mis-match between client fees and sub costs
28:45- When you sometimes enable poor behavior from your clients
32:34- Having tough conversations with clients
42:10- Finding new team members