CX Files
322 episodes - English - Latest episode: 5 days ago - ★★★★★ - 5 ratingsCX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
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Episodes
Sara Sloman - Paythru - CX for EVs And Sustainable Transport
June 09, 2022 13:41 - 23 minutes - 32.2 MBSara Sloman is the Director of Future Fleet at Paythru. Sara is based in the UK. Sara's role is to imagine the future of the Electric Vehicle (EV) market - in particular for fleet users. She is focused on designing infrastructure, software, and payment systems that can make life easier for EV users - especially when out on the road and requiring a public charging station. In this episode, Peter Ryan talks to Sara about the CX requirements for EV users and how the market is developing. ...
Annelien Marcus - Clarion People - Post-Covid CX Recruitment
June 02, 2022 13:18 - 22 minutes - 31.3 MBAnnelien Marcus is a Recruitment Manager at Clarion People, based just outside of London in the UK... her focus is contact centre and CX recruitment so Peter Ryan called to ask about the latest recruitment trends and how the post-Covid recovery is shaping up. https://www.linkedin.com/in/annelienmarcus/ https://www.clarion-people.co.uk/
Cathy Jooste - Atento - The Evolution Of CX Nearshoring
May 27, 2022 13:16 - 17 minutes - 24.5 MBCathy Jooste is the CCO and US Nearshore director at Atento. She is based in Florida in the US. Nearshoring is a strategy that is changing fast, especially because of the Covid experience where long distance travel became extremely difficult. Cathy talks to Peter Ryan about interesting new locations and how nearshoring is evolving. https://atento.com/ https://www.linkedin.com/in/cathrine-jooste-a218663/
Daniel Hay - Dow - Designing A Fantastic B2B Customer Experience
May 19, 2022 13:08 - 21 minutes - 29.6 MBDaniel Hay is the CX and Digital Transformation Leader at Dow (Latam). He is based in São Paulo, Brazil. With a 125-year history, Dow is one of the largest chemical producers in the world with products that include plastics, chemicals, and agricultural products - it's an enormous global B2B operation and Daniel explains how they have learned from B2C approaches to CX and how B2B is slightly different. https://corporate.dow.com/en-us/ https://www.linkedin.com/in/danielaehay/
Faye Joubert - iSON Xperiences - CX Partnerships After The Pandemic
May 12, 2022 03:35 - 27 minutes - 37.4 MBFaye Joubert is VP of Service Delivery at iSON Xperiences. She is based in Johannesburg, South Africa. Faye talked to Peter about the importance of CX and BPO partnerships, especially in the post-pandemic business environment where so many industries are coping with a rapid wave of change. https://www.linkedin.com/in/fayevaldajoubert https://isonxperiences.com/
Nadia Pace - Coaching for Success in CX
May 05, 2022 15:12 - 27 minutes - 38.7 MBNadia Pace is a board advisor and executive mentor - she holds non-executive positions on several corporate boards. She is based in Malta. As a former CEO and with extensive CX experience, Nadia often advises on how to create success in the CX environment so Peter called to ask for her top advice. https://www.linkedin.com/in/nadia-pace-13513618/ https://nadia-pace.com/
Steven Van Belleghem - The Future of Customer Loyalty And CX
April 28, 2022 19:16 - 26 minutes - 37.3 MBSteven Van Belleghem is an author and keynote speaker with a strong focus on CX. Based in Belgium, Steven has now written four books focused on CX and has spoken at around 1,000 events in over 40 countries. In this episode of CX Files, Steven talks to Mark Hillary about the ideas contained in his most recent book and how customer loyalty will evolve in future. https://www.linkedin.com/in/stevenvanbelleghem/ https://www.stevenvanbelleghem.com/ https://www.amazon.com/Offer-You-Cant-Re...
Paul O'Hara - Teleperformance - It's Time To Truly Value CX Partnerships
April 21, 2022 12:47 - 18 minutes - 25.6 MBPaul O'Hara is EVP of Business Development at Teleperformance EMEA. He is based in the Newcastle area of the UK. Paul is on a mission to demonstrate the true value of great CX partnerships. Good CX can create value AND revenue and should not be seen as a cost to a business - if you design CX effectively then it can not only lead to happy customers, it can create more profit! Paul talked to Mark Hillary about a recent blog he wrote on this subject and how CX can be seen as more strategic ...
Wiktor Doktór - Pro Progressio - CX And BPO In Poland And The CEE Region
April 14, 2022 06:00 - 29 minutes - 40.6 MBWiktor Doktór is the founder and CEO of Pro Progressio, he is based in Warsaw, Poland. Pro Progressio supports the BPO and CX industry in Poland with research, advisory work, and events. Peter talked to Wiktor during a recent Pro Progressio event in Gdańsk about the CEE region and opportunities in Poland. https://www.linkedin.com/in/wiktordoktor/ https://klub.proprogressio.pl/pl
The Top 5 Offshore BPO Destinations In 2022
April 07, 2022 15:53 - 38 minutes - 53.2 MBThe Ryan Strategic Advisory Front Office BPO Omnibus Survey for 2022 is now published! In this edition of CX Files, Peter talks about the results - focusing on the top 5 countries globally - with a panel of leading global BPO and CX experts... the guests on this episode are: Peter Ryan https://www.linkedin.com/in/peter-ryan-montreal/ Sean Goforth https://www.linkedin.com/in/sean-goforth-9a4725b2/ David Rumble https://www.linkedin.com/in/david-rumble-4a4a09b/ Steve Weston http...
Jacqui Turner - Coaching For CX Success And Leadership
March 31, 2022 14:30 - 34 minutes - 47.1 MBJacqui Turner is the founder of Turner Corner Learning Solutions, based in the UK. She specialises in customer service and team leader coaching. Peter called Jacqui to explore the role of coaching and the evolving role of the agent inside customer service solutions. Jacqui started a regular LinkedIn post called the 'Customer Service Dancing Queen' where she dances to music and talks about customer service issues every Friday. It started during the pandemic lockdowns, but continues to be ...
Ivan Kotzev - NelsonHall - CX Innovation & Transformation
March 25, 2022 12:34 - 23 minutes - 33 MBIvan Kotzev is a research analyst at NelsonHall - he is focused on CX transformation. In this episode, Ivan looks to the future. How is CX transforming in the post-pandemic environment and which technologies and innovations should you be watching out for? https://www.linkedin.com/in/ivankotzev/ https://research.nelson-hall.com/
Mike Pipicello - GlobalStep - CX For Games And Gaming
March 17, 2022 22:09 - 27 minutes - 38.6 MBMike Pipicello is the VP of Client Services for GlobalStep. He is based in Montreal, Quebec, Canada. GlobalStep is focused on gaming and digital services so in this edition we are focused on games and player experience - is this hi-tech sector ahead of other industries for CX design? https://www.linkedin.com/in/mikepipicello/ https://www.globalstep.com/
Robin Harrison - Webhelp - The Post-Covid Evolution Of CX
March 10, 2022 19:11 - 25 minutes - 35.9 MBRobin Harrison is the Group Chief Marketing Officer at Webhelp. He is based in the UK. Robin has some strong views on the post-pandemic return to normal. Both employees and customers have changed, so CX strategies also need to evolve. This is a view that CX Files endorses - as can be clearly heard in the introduction with Mark and Peter. Research undertaken by Webhelp with Frost & Sullivan has shown that 92% of CX leaders intend to transform their CX inside the next 12 months - so ther...
Let's Hear It For The CX Women With Alexandra Fus And Kathia Yacaman
March 03, 2022 22:18 - 27 minutes - 37.7 MBIt's International Women's Day this week so Peter talked to two inspirational female CX leaders... and name-checked many others that we have also featured on the CX Files! Alexandra Fus, Operations Manager at Valoris in Bucharest, Romania and Kathia Yacaman, EVP at Grupo Karim’s in Honduras talk about what has changed for women in CX - and what could still be improved! https://www.linkedin.com/in/alexandra-fus-08b79417/ https://www.valoris.ro/ https://www.linkedin.com/in/kathia-yacama...
Paula Kennedy Garcia : Trust & Safety in CX
February 25, 2022 16:37 - 20 minutes - 28.4 MBPaula Kennedy Garcia is the global head of Trust & Safety and Content Moderation at Concentrix. Paula is based in Belfast. In this episode, Paula explains to Peter the importance of a T&S strategy and how it's essential to protect both customers and employees when managing content moderation. https://www.linkedin.com/in/paula-kennedy-garcia-1b90b81/ https://www.concentrix.com/
Stephen Loynd - TrendzOwl - CX And The Great Resignation
February 17, 2022 18:06 - 32 minutes - 44.8 MBStephen Loynd is a great friend of the CX Files. He is the founder and principal analyst at TrendzOwl, based in Virginia, US. Stephen joins the CX Files this time to explore the effect of the Great Resignation on jobs and careers in CX... will we see better careers, more flexibility, and the growth of GigCX?
Terry Rybolt - LiveXchange - Don't Fear The GigCX Worker!
February 10, 2022 18:49 - 35 minutes - 49.2 MBTerry Rybolt is the Chief Revenue Officer of GigCX platform LiveXchange - he is based in Boston, MA. Terry has just published a new book called "Don't Fear The Gig Worker: GigCX And The Employment Reboot" - written with Mark Hillary from this podcast. Peter Ryan talks to Terry about GigCX, the Great Resignation, and how work will look in the 2020s. https://www.linkedin.com/in/terry-rybolt-808361/ https://livexchange.com/ https://www.amazon.com/dp/B09QTSPPBR/ www.dontfearthegigcx...
Shira Dodi - Checkmarx - Cybersecurity And CX
February 03, 2022 18:16 - 25 minutes - 36 MBShira Dodi is the VP of Global Support at Checkmarx in Israel. In this episode Shira talks about cybersecurity, data protection, and how CX companies can protect important customer data. https://checkmarx.com/ https://www.linkedin.com/in/shira-dodi-0a0819/
William Carson - Ascensos - Planning For CX After Covid
January 27, 2022 17:19 - 33 minutes - 45.7 MBEpisode 200 of CX Files and we are talking to the person who gave this show it's name, William Carson, Director of Market Engagement at Ascensos in London, UK. William talks about the post-covid Ascensos Local initiative and how to plan for the future of CX more generally. https://www.linkedin.com/in/william-carson-ascensos/ https://www.ascensos.com/
Scott Broetzmann - CCMC - What Causes Customer Rage And How Can You Handle It?
January 20, 2022 13:46 - 43 minutes - 59.9 MBScott Broetzmann, President of Customer Care Management and Consulting Scott is based in Virginia, close to Washington DC. His company has been surveying American consumers on anger and rage for almost two decades. In this episode he talks about what causes customer rage and how to handle it - can it be avoided by better CX design? www.linkedin.com/in/scott-broetzmann-6015741 www.customercaremc.com
Lisa Stoner - Uber - CX Innovation And Hyper-Growth
January 13, 2022 17:00 - 33 minutes - 45.9 MBLisa Stoner is the global head of support operations at Uber, based in San Francisco, California. Lisa is also on the General Member Board of Transcom. In this episode Lisa explore some of the challenges of hyper-growth, multiple customer channels, and how to innovate without breaking your day-to-day service to the customer. https://www.linkedin.com/in/lisa-stoner-21529b6/ https://uber.com/ https://transcom.com/
CX In 2022 With Stephen Loynd & Lian Rowlands
January 06, 2022 15:00 - 20 minutes - 28.5 MBA look ahead at CX in 2022 with... Lian Rowlands, Director of partnerships at Conversations By Ami Royal Wootton Bassett, UK https://www.meetami.ai/ https://www.linkedin.com/in/lian-rowlands-a26119 Stephen Lloyd Founder and Principal analyst at TrendzOwl Virginia, USA https://www.linkedin.com/in/stephenloynd https://www.trendzowl.com/ Peter Ryan Principal, Ryan Strategic Advisory Montreal, Canada https://ryanadvisory.com/ https://www.linkedin.com/in/peter-...
Peter Ryan & Mark Hillary on The Major CX Issues For 2022
December 30, 2021 13:50 - 25 minutes - 35.4 MBHappy New Year! Peter Ryan, Principal, Ryan Strategic Advisory (Montreal, Canada) and Mark Hillary, CEO of Carnaby Content (São Paulo, Brazil) explore some of the big picture CX issues for 2022. https://ryanadvisory.com/ https://www.linkedin.com/in/peter-ryan-montreal https://www.carnabysp.com/ https://www.linkedin.com/in/markhillary/
TTEC & Teleperformance Review Of 2021 and 2022 Preview
December 23, 2021 15:00 - 24 minutes - 33.5 MBReview of 2021 and a look ahead to 2022 featuring: Alistair Niederer, EMEA Head of TTEC Paul O'Hara, SVP Business Development, Teleperformance EMEA Peter Ryan, Principal Analyst, Ryan Strategic Advisory https://ttec.com/emea/ https://teleperformance.com/ https://ryanadvisory.com/ https://www.linkedin.com/in/aniederer/ https://www.linkedin.com/in/paulohara https://www.linkedin.com/in/peter-ryan-montreal
2021 Offshore BPO Confidence Index - Cognitive Copy and Ryan Strategic Advisory
December 16, 2021 15:00 - 13 minutes - 18.4 MBCognitive Copy and Ryan Strategic Advisory recently published the 2021 Offshore BPO Confidence Index. This research gauges BPO confidence in 12 global markets. The report authors Matt Kendall and Peter Ryan explain the key takeaways from the research in this episode. https://www.linkedin.com/in/mattjqkendall/ https://www.linkedin.com/in/peter-ryan-montreal/ https://ryanadvisory.com/2021-offshore-bpo-confidence-index-now-available/ https://www.cognitivecopy.com/research
Gill Marchbank - ResQ - Building World Class Culture In EX & CX
December 09, 2021 15:00 - 16 minutes - 22.7 MBGill Marchbank is CEO and co-founder of ResQ, based in Hull, UK. ResQ is a customer service specialist that was recently named a 3-star company by the Best Companies organisation. This is an accreditation focused on employee feedback and 3-stars means world-class - the only BPO with this accreditation in the UK. In this episode Gill talks about building and maintaining a great employee culture and how that translates into great CX. https://resqcs.co.uk/ https://www.linkedin.com/in/gi...
Steve Gush - Sitel Group - Digital CX Now And In 2022
December 02, 2021 15:00 - 21 minutes - 29.7 MBSteve Gush is the head of EXP+ solutions EMEA at Sitel. He is based in Edinburgh, Scotland. EXP+ is the digital solutions division of Sitel so in this episode Steve talks about how digital CX is changing customer interactions, agent support, and why we might all be interacting with brands using the metaverse in future! https://www.linkedin.com/in/steve-gush-92a5033/ https://www.sitel.com/
Ian Jackson - Enshored - CX and e-Commerce for the giants and innovative startups
November 25, 2021 15:00 - 17 minutes - 24.4 MBIan Jackson is the CEO at Enshored, based in Los Angeles, California. Enshored is focused on innovative startups - especially e-commerce - but in this episode he talks to Peter Ryan about startup e-commerce and what this can teach the retail and e-commerce giants. https://www.enshored.com/ https://www.linkedin.com/in/ianjackson2/
Hui Wu-Curtis - SupportU - Impact Sourcing For CX
November 18, 2021 15:00 - 21 minutes - 30.2 MBHui Wu-Curtis is the COO at SupportU based in Phoenix, AZ. In this episode, she talks to Peter Ryan about CX impact sourcing and how it can be used domestically inside the US as well as internationally. https://www.linkedin.com/in/hui-wu-curtis-b730682/ https://supportu.solutions/
Tariq Alinur - Brayn CX - The Growth In Video Chat For CX
November 11, 2021 14:46 - 22 minutes - 31.3 MBTariq Alinur is the founder and CEO of Brayn CX, based in Miami. We have all become more used to using Teams and Zoom for work during Covid, but are customers now demanding video chat for service? Tariq believes there is an increasing demand... he discusses video chat for CX with Peter Ryan. https://www.linkedin.com/in/tariqalinur/ https://brayncx.com/
Tamar Ravelli - Talingual - How Is BPO Recruitment Recovering After Covid?
November 04, 2021 15:00 - 14 minutes - 20.5 MBTamar Ravelli Is an international recruitment consultant at Talingual, based in Belfast, Northern Ireland. Tamar is focused on multilingual recruitment in Europe so she is the ideal person to give an update on how BPO recruitment is recovering after the pandemic. http://www.talingual.com/ https://www.linkedin.com/in/tamar-ravelli-a384482/
Hailey Corr - Vistio - Best Practice In CX Automation
October 28, 2021 15:00 - 17 minutes - 24.4 MBHailey Corr is a senior marketing manager at Vistio. She is based in Puerta Vallarta in Mexico. Vistio's software helps agents inside contact centers deliver a better customer experience by guiding them automatically to the information the customer needs. This is real-time automation and in this episode Hailey talks about how automation can be used to dramatically improve CX - where does it work and where does it need more thought? https://www.linkedin.com/in/haileyecorr/ https://www....
Steve Soechtig - Ogilvy Experience - Building Long-Term Customer Relationships With CX
October 21, 2021 12:37 - 34 minutes - 47.7 MBSteve Soechtig is the Global CEO of Ogilvy Experience. He is based in Denver, Colorado. Steve is focused on the entire customer journey and how brands can create a fantastic customer experience so in this episode he talks about how to build better, longer-lasting customer relationships with a focus on CX. https://www.linkedin.com/in/ssoechtig/ https://www.ogilvy.com/
Professor Moira Clark - Henley Business School - Customer TLV And Building Back Better CX
October 14, 2021 15:00 - 18 minutes - 35.1 MBProfessor Moira Clark is a Professor of Strategic Marketing at Henley Business School in the UK. She is also the founder and director of the Henley Centre for Customer Management. In this episode Professor Clark explores the need to build back better post-pandemic CX and also the total lifetime value of customers. https://www.henley.ac.uk/people/professor-moira-clark https://www.henley.ac.uk/
Tijana Dmitrovic - Contact Service - How To Build A Career In CX
October 07, 2021 15:00 - 17 minutes - 24.3 MBTijana Dmitrovic is the CEO of Contact Service based in Belgrade, Serbia. She started out in the industry as an agent and is now in the c-suite so how can more CX focused organizations offer a stronger career path to their employees? Tijana talks to Peter Ryan about her own experience and how Contact Service aims to help people build long-term CX careers. https://www.linkedin.com/in/tdmitrovic/ http://www.contactservice.info/
Darren Arnold & George Todd - Intersect-HP - Genuine Employee Engagement In CX
September 30, 2021 14:39 - 24 minutes - 33.8 MBDarren Arnold and George Todd are the founders of Intersect-HP in South Africa. Their mission is to create genuine employee engagement for customer service teams. Why do so many companies say they value their team yet fail to really engage them? https://www.linkedin.com/in/darrenarnold-intersect-hp/ https://www.linkedin.com/in/georgectodd/ https://intersect-hp.com/
Jo Causon - ICS - Building Back With Better CX
September 23, 2021 20:00 - 12 minutes - 23.3 MBJo Causon is the CEO of the Institute of Customer Service - she is based in London in the UK. The ICS is the UKs independent professional customer service body. They offer professional qualifications along with research, advice, and they regularly lobby the government and media to ensure the importance of customer service is better understood. In this episode Jo talks about building back with better CX as we emerge from the pandemic. https://www.linkedin.com/in/jo-causon-8b53652/ htt...
Mark Trimble - Powerland - CX And The Cloud
September 16, 2021 20:00 - 16 minutes - 29.3 MBMark Trimble is a Senior Account Executive at Powerland based in Saskatoon, Canada. Powerland is an IT services provider focused on cloud-based services and they have extensive experience working with BPO and CX clients. In the podcast Mark talks about how the cloud and SaaS model is changing CX. https://www.linkedin.com/in/mark-trimble-3414441/ https://powerland.ca/
Vidya Ravichandran - Glowtouch - Diversity And Inclusion In CX and BPO
September 09, 2021 22:13 - 22 minutes - 42.6 MBVidya Ravichandran is President of Glowtouch Technologies, based in Louisville, Kentucky, US. GlowTouch is a strategic outsourcing partner, providing personalized contact center, business processing, and technology outsourcing solutions. In this episode, Vidya talks about the importance of Diversity and Inclusion in the CX industry. Why should CX companies pay attention to diversity and is more inclusion better for business? https://www.linkedin.com/in/vidya-ravichandran-53423b2/ https...
Greg Murphy - Instanda - CX And Insurance In The Cloud
September 02, 2021 12:45 - 18 minutes - 35.8 MBGreg Murphy is the EVP North America of Instanda, he is based in Minnesota. The company provides SaaS cloud-based insurance policy admin services to insurance companies - allowing them to rapidly trial or launch new services. In this episode Greg talks about how insurance is changing and the renewed focus on insurance CX. https://instanda.com/ https://www.linkedin.com/in/gregmurphy24/
Gareth Richards - Help With My Visa! - Travel CX After The Pandemic
August 26, 2021 08:42 - 19 minutes - 37.6 MBGareth Richards is the co-founder and CEO of Help With My Visa! In this edition of the podcast, Gareth explains what travelers are looking for when applying for visas, how agencies supplying these documents can prove their own CX, and what the post-vaccine environment will mean for travel-focused firms like his own. https://www.linkedin.com/in/garethrichards0103/ https://helpwithmyvisa.com/
Tanya Sinclair - ChargePoint - How Do We Improve The EV User Experience?
August 19, 2021 20:00 - 22 minutes - 42 MBAn electric vehicle (EV) is plugged into the ChargePoint network every 2 seconds, but is the charging infrastructure for EVs being upgraded fast enough for drivers? The UK will ban petrol and diesel vehicle sales from 2030 and many countries have similar deadlines so what will the future driving experience be like? Tanya Sinclair is the UK and Ireland policy director of ChargePoint - Tanya is based in London, UK. In this episode Tanya talks about the future of EVs and the user experience w...
Tom Doran - Bupa - WFH CX Strategy Before And After Covid
August 12, 2021 12:22 - 18 minutes - 35.7 MBTom Doran is the Head of Remote Working at health insurance company Bupa. He is based in Manchester. Bupa was founded in the UK in 1947, but has been expanding overseas since the 1970s and is now a global company with over 31 million customers. Tom was managing WFH CX long before the pandemic and had to help the rest of the company move home in March 2020 so in the podcast he talks abut WFH strategy before, during, and after Covid. https://www.linkedin.com/in/tom-doran-75907917/ http...
Charlotte Dunsterville - Sure - Managing B2B, B2C, Sales And CX All Together!
August 05, 2021 20:00 - 21 minutes - 39.9 MBSure is a Guernsey-based telecoms firm with a 125-year heritage. Charlotte Dunsterville is the Chief Consumer Officer and therefore leads all consumer engagement - including sales and customer service. Sure has a focus on telecoms for islands - from the Channel Islands down to the South Atlantic. In the podcast, Charlotte talks about managing B2B and B2C processes together and how to blend sales targets with customer service. https://www.linkedin.com/in/charlottedunsterville/ https:/...
Mark Walton - Sensée - The Emergency Is Over, Time For WFH To Get Professional
July 29, 2021 20:00 - 29 minutes - 53.5 MBMark Walton is the CEO, of Sensée. He is based in Shrewsbury in the UK. Sensée is one of the leading work-from-home customer service specialists in Europe with 17 years experience of managing WFH customer service solutions. In the podcast, Mark looks to the future and the lessons Sensée learned long before the pandemic. https://www.linkedin.com/in/mark-walton-0627a74/ https://www.sensee.co.uk/index.html
Richard Farrand - Conduent - Designing And Transforming For Great CX
July 22, 2021 20:00 - 22 minutes - 42 MBRichard Farrand is a senior director at Conduent, based in Kuala Lumpur, Malaysia. He is responsible for the APAC CX business and globally for resource planning. Richard was previously the Global COO for Bank of America IT and BPO systems and before that he was leading IT and BPO inside HSBC. In the interview we talked about how CX is transforming companies and how better design thinking can lead to great CX. https://www.linkedin.com/in/richardfarrand/ https://www.conduent.com/
SPECIAL EDITION: Violence In South Africa
July 16, 2021 12:05 - 22 minutes - 43.1 MBSpecial Edition of the CX Files focused on the recent violence in South Africa. What will it mean for BPO and continued confidence in South Africa? Peter Ryan Principal at Ryan Strategic Advisory https://www.linkedin.com/in/peter-ryan-montreal/ Mark Essey CEO, Capability BPO https://www.linkedin.com/in/markessey/ Stephen Loynd Founder and Principal at TrendzOwl https://www.linkedin.com/in/stephenloynd/ Dave Rumble Co-founder, The Knowledge Group https...
Huw Davies - Ozone API - Can Open Banking Improve Bank CX?
July 15, 2021 18:38 - 26 minutes - 49.8 MBHuw Davies is the co-founder and Chief Commercial Officer at Ozone API - Ozone helps banks to plug into Open Banking standards. Huw is on the board of advisers of the Emerging Payments Association and was previously the Ecosystem Development Director at Open Banking - the implementation entity created by the UK government to define and build Open Banking. https://ozoneapi.com/ https://www.linkedin.com/in/huwwilliamdavies/
Numrah Irfan - WatServ - Building Back Better With The Cloud
July 08, 2021 18:00 - 22 minutes - 43 MBNumrah Irfan is the VP of Client Success at WatServ. She is based in Toronto, Canada. WatServ is a specialist in advising and implementing cloud computing systems. In this episode, Numrah talks about how companies can use cloud strategies to ensure they always have enough storage and access to computing power. It's a chance to build back better after the pandemic. https://www.linkedin.com/in/numrah-irfan-1904b717/ https://watserv.com/