Steven Van Belleghem - The Future of Customer Loyalty And CX
CX Files
English - April 28, 2022 19:16 - 26 minutes - 37.3 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerexperience customerservice markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Paul O'Hara - Teleperformance - It's Time To Truly Value CX Partnerships
Next Episode: Nadia Pace - Coaching for Success in CX
Steven Van Belleghem is an author and keynote speaker with a strong focus on CX. Based in Belgium, Steven has now written four books focused on CX and has spoken at around 1,000 events in over 40 countries.
In this episode of CX Files, Steven talks to Mark Hillary about the ideas contained in his most recent book and how customer loyalty will evolve in future.
https://www.linkedin.com/in/stevenvanbelleghem/
https://www.stevenvanbelleghem.com/
https://www.amazon.com/Offer-You-Cant-Refuse-Customers/dp/9401470359/