Paul O'Hara - Teleperformance - It's Time To Truly Value CX Partnerships
CX Files
English - April 21, 2022 12:47 - 18 minutes - 25.6 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerservice customerexperience markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Wiktor Doktór - Pro Progressio - CX And BPO In Poland And The CEE Region
Paul O'Hara is EVP of Business Development at Teleperformance EMEA. He is based in the Newcastle area of the UK.
Paul is on a mission to demonstrate the true value of great CX partnerships. Good CX can create value AND revenue and should not be seen as a cost to a business - if you design CX effectively then it can not only lead to happy customers, it can create more profit!
Paul talked to Mark Hillary about a recent blog he wrote on this subject and how CX can be seen as more strategic than just contact center processes.
https://www.linkedin.com/in/paulohara/