Cathy Jooste - Atento - The Evolution Of CX Nearshoring
CX Files
English - May 27, 2022 13:16 - 17 minutes - 24.5 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerexperience customerservice markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Daniel Hay - Dow - Designing A Fantastic B2B Customer Experience
Cathy Jooste is the CCO and US Nearshore director at Atento. She is based in Florida in the US.
Nearshoring is a strategy that is changing fast, especially because of the Covid experience where long distance travel became extremely difficult. Cathy talks to Peter Ryan about interesting new locations and how nearshoring is evolving.