Gill Marchbank - ResQ - Building World Class Culture In EX & CX
CX Files
English - December 09, 2021 15:00 - 16 minutes - 22.7 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerservice customerexperience markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Steve Gush - Sitel Group - Digital CX Now And In 2022
Gill Marchbank is CEO and co-founder of ResQ, based in Hull, UK. ResQ is a customer service specialist that was recently named a 3-star company by the Best Companies organisation.
This is an accreditation focused on employee feedback and 3-stars means world-class - the only BPO with this accreditation in the UK.
In this episode Gill talks about building and maintaining a great employee culture and how that translates into great CX.