Charlotte Dunsterville - Sure - Managing B2B, B2C, Sales And CX All Together!
CX Files
English - August 05, 2021 20:00 - 21 minutes - 39.9 MB - ★★★★★ - 5 ratingsBusiness News Business News customer customerexperience customerservice markhillary Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Sure is a Guernsey-based telecoms firm with a 125-year heritage. Charlotte Dunsterville is the Chief Consumer Officer and therefore leads all consumer engagement - including sales and customer service.
Sure has a focus on telecoms for islands - from the Channel Islands down to the South Atlantic.
In the podcast, Charlotte talks about managing B2B and B2C processes together and how to blend sales targets with customer service.