Helping Sells Radio
403 episodes - English - Latest episode: about 2 years ago - ★★★★★ - 26 ratingsHelping Sells Radio is the enterprise software podcast for people who want to help customers achieve outcomes with software. We talk to technology professionals who work all over the customer journey, from marketing and sales to customer success and professional services, to unpack innovative ways people are taking a helpful approach with customers. Brought to you by ServiceRocket Media.
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Episodes
168 Britta Fischlin Empathy is Critical in Sales
February 07, 2020 23:32 - 34 minutesEmpathy might be a soft skill, but empathy doesn’t mean passive. I means seeking first to understand, take someone else’s perspective, and understand their needs. With this information, we lead our buyers through a process. Not pushy. Leading. Sometimes it means leading a buy to the conclusion that our solution might not be a good fit. Britta Fischlin combines 25 years of business and marketing background in media and high-tech with a deep level of listening, years of coaching, somati...
167 Jono Bacon Build Community for Customers Not Your Company
January 31, 2020 12:00 - 45 minutesDo you have a community built around your product and services? Do you want to build one? If so, this is the podcast episode for you. And Jono Bacon, author of People Powered: How communities can supercharge your business, brand, and teams, will help you avoid the mistakes that many other software companies make when building communities. The most notable mistake is building a community because it will benefit the company. That’s not exactly Helping Sells Radio approved, is it? We do ...
166 Rishad Tobaccowala You Need Spreadsheets AND Stories
January 28, 2020 12:00 - 48 minutesWhy is a mathematician, MBA, and Marketing Executive writing a book about the soul of business? For many reasons. But one reason in particular is that numbers are backwards looking, and if someone wants to be innovative, they need to look into the future. Innovation is forward looking. Rishad Tobaccoawala, author of Restoring the Soul of Business: Staying Human in the age of data, realized that the secret to business success is merging spreadsheets and stories. Companies that do this ...
165 Lauren Costella What Comes First, Strategy or Execution?
January 24, 2020 15:27 - 43 minutesIt’s the chicken or the egg question of our times….What comes first, strategy or execution? According to Lauren Costella, VP of Customer Success at GoodTime.io, it’s probably execution. Yes, you need a plan. Yes, you need to know where you want to go. And yes, you need some idea how you will get there, but the bottom line is that you really don’t know any of that until you start executing. When you start executing. You learn. When you learn, you can execute better. And when you execut...
164 John Jantsch The Self-Reliant Entrepreneur
January 21, 2020 04:20 - 29 minutesI never would have thought we’d do a show based on inspiration from a "renegade minister, a handyman turned political activist and naturalist, and an innovative educator and early feminist voice.” But we did. Thanks to John Jantsch, author of the new book, "The Self-Relient Entrepreneur: 366 Daily Meditations to Feed Your Soul and Grow Your Business.” Although this book was written for entrepreneurs, who John traditionally serves, the lessons in this book apply to anyone. We talked abo...
163 Kris Bondi More Diverse Boards Perform Better
January 11, 2020 00:41 - 49 minutesI met Kris Bondi, CMO at LogDNA at the SaaStr Scale founders dinner in August 2019. She belonged there. I was an imposter trying to keep up. We talked about all manner of things, which eventually led to a discussion of what makes strong communities. One important factor is diversity and inclusion. She had evidence. According to recent Gartner piece on the impact of diversity and inclusion on performance, Through 2022, 75% of organizations with frontline decision-making team...
163 Kris Bondi Diverse Boards Perform Better
January 11, 2020 00:41 - 49 minutesI met Kris Bondi, CMO at LogDNA at the SaaStr Scale founders dinner in August 2019. She belonged there. I was an imposter trying to keep up. We talked about all manner of things, which eventually led to a discussion of what makes strong communities. One important factor is diversity and inclusion. She had evidence. According to recent Gartner piece on the impact of diversity and inclusion on performance, Through 2022, 75% of organizations with frontline decision-making team...
162 David Meerman Scott Creating Fans as a Business Model
January 07, 2020 12:00 - 36 minutesI know what you’re thinking. I thought the same thing. “I work for an enterprise software company. We don’t have fans.” If it’s true that you don’t have fans, it’s because you haven’t created any fans. HubSpot has fans. Atlassian has fans. And to prove the point that any business can have fans, Hagerty Classic Car Insurance has one million subscribers to it’s YouTube channel. David Meerman Scott, author of Fanocracy: Turning Fans into Customers and Customers into Fans, told us the sto...
161 Scott Young Your Career Depends on Ultralearning
January 04, 2020 23:24 - 46 minutesLearning how to learn might be the most important thing you learn in life. Especially now…in a world that is moving fast and conspiring to distract you. Our careers depend on it. The problem is that most of us never actually learned how to learn, and we cannot afford not to have a learning method we can trust. Scott Young gives us a method for learning in his book, Ultralearning: Master Hard Skills, Outsmart the Competition, and Accelerate Your Career. To make this episode as useful a...
160 Mike Weinberg Create Opportunities Don’t Chase Them
December 13, 2019 15:53 - 38 minutesYou know that stat…..that 57% of the buying decision is made before a buyer calls you? Well guess what…it’s baloney. That stat is made for sales people who want to sit around waiting for the emails to come in. Professional sales people don’t wait around for the phone to ring. No professional, in any career or job type, wait around for something to happen. They make things happen. Mike Weinberg, author of #SalesTruth: Debunking the Myths. Apply Powerful Principles. Win More New Sales, ...
160 Mike Weinberg Create Opportunities Don’t Chase Them
December 13, 2019 15:53 - 38 minutesYou know that stat…..that 57% of the buying decision is made before a buyer calls you? Well guess what…it’s baloney. That stat is made for sales people who want to sit around waiting for the emails to come in. Professional sales people don’t wait around for the phone to ring. No professional, in any career or job type, wait around for something to happen. They make things happen. Mike Weinberg, author of #SalesTruth: Debunking the Myths. Apply Powerful Principles. Win More New Sales, ...
159 Tim Teeter The Finance Tool That’s Actually a Customer Satisfaction Tool
December 06, 2019 13:01 - 35 minutesIf you have listened to at least a few of the lat 30 episodes of Helping Sells Radio, you probably noticed I cite the invoicing processes as a step in the customer experience that is largely ignored by the chief customer officer because “that’s a finance thing.” And that there aren’t that many accounts receivable managers who think about the customer experience. That’s not really their job. Who could blame ‘em. Collections is kind of important, wouldn’t you say? But a bad invoicing process c...
159 Tim Teeter The Finance Tool That’s Actually a Customer Satisfaction Tool
December 06, 2019 13:01 - 35 minutesIf you have listened to at least a few of the lat 30 episodes of Helping Sells Radio, you probably noticed I cite the invoicing processes as a step in the customer experience that is largely ignored by the chief customer officer because “that’s a finance thing.” And that there aren’t that many accounts receivable managers who think about the customer experience. That’s not really their job. Who could blame ‘em. Collections is kind of important, wouldn’t you say? But a bad invoicing process c...
158 Resa Gooding Don’t Find Leads Create Experiences
November 27, 2019 15:00 - 47 minutesWhen I spoke with Resa Gooding, we talked about how to align sales and marketing teams together in service of how customer actually buy. After all, sales and marketing teams are notorious for not getting along with each other. There’s this tension. Marketing says, “Why can’t you close deals, we send you plenty of leads.” Sales says, “We’re not getting good leads from you.” The real problem is that the buyer suffers. The question then is how do we get sales and marketing to work togeth...
158 Resa Gooding Don’t Find Leads Create Experiences
November 27, 2019 15:00 - 47 minutesWhen I spoke with Resa Gooding, we talked about how to align sales and marketing teams together in service of how customer actually buy. After all, sales and marketing teams are notorious for not getting along with each other. There’s this tension. Marketing says, “Why can’t you close deals, we send you plenty of leads.” Sales says, “We’re not getting good leads from you.” The real problem is that the buyer suffers. The question then is how do we get sales and marketing to work togeth...
157 Dr. Cindy McGovern is a Helpoholic and Now We Know Why
November 22, 2019 19:48 - 50 minutes“But I’m not a sales person.” How many times have you heard that? How many times have you said that. Dr. Cindy McGovern went from college professor (the opposite of salesperson) to selling insurance and realized that although she never thought of her self as a salesperson, sales is what she had been doing all alone. She wrote her book, “Every Job is a Sales Job: How to Use the Art of Selling to Win a Work,” to help us mere non-sales mortals how to get over our “ick” factor and start selling ...
156 Rob Gallo What Real Customer Loyalty Looks Like
November 20, 2019 15:44 - 39 minutesRob Gallo, founder and CEO of CompLinks, joined us to talk about customer loyalty. Though he runs a white-label consumer engagement SaaS platform helping companies generate revenue from their customers, Rob reminds us that sometimes building loyalty starts with a very simple concept: build stronger relationships with customers and take a genuine interest. Pick up the phone. Call a customer. Go visit them in person. Learn more about real loyalty from Rob. He created a special page for our h...
155 Rachel Lane Voice of the Customer + Behavior = Churn
November 08, 2019 20:25 - 44 minutesWhat people say and what people actually do are two very different things. When asked, most of us say we eat healthy. But if you look at what is actually in our kitchens, you might find a lot of Gino’s pizza rolls and bags of chips with the phrase, “Made with Natural Ingredients” on them. What does this have to do with customer experience? Rachel Lane, The Customer Queen and Solutions Principle at Medallia, tells us that the best way to understand our customers is to look at the voice of the...
154: Sangram Vajre Hey Customer Success...ABM is the Secret to Your Success
November 01, 2019 23:13 - 35 minutesSangram Vajre is the co-founder of Terminus, the company that has defined the category of account based marketing as we know it today. Sangram is also the founder of the #FlipMyFunnel movement, and get this...he is a 2X author and 2X guest on Helping Sells Radio (Ep68). Whoop! We talk about his knew book, ABM is B2B: Why B2B Marketing and Sales is Broken and How to Fix It. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, vi...
153: Tom Lipscomb If You Want A Seat at the Table Know Your Numbers
October 25, 2019 22:51 - 37 minutesTom Lipscomb of The Successful Customer, and advisor to numerous SaaS startup CEOs and customer success teams, shares what it takes to gain credibility as an executive beyond one's functional area and get a seat at the table. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com
152: Omid Razavi The Third Motion of Customer Success
October 14, 2019 12:00 - 41 minutesFirst there was direct touch customer success. Assign a smart CSM to help a smart customer. That's the first motion of customer success. Then there was tech touch. That is the second motion of customer success. Omid Razavi joins Helping Sells Radio to introduce the third motion of customer success: product success. Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio" and rate and review wherever you get your podcasts. This is a public episode. If...
151: Tiffani Bova Customer Experience is Foundational to All Growth Strategies
October 11, 2019 12:00 - 43 minutesTiffani Bova, author of the Wall Street Journal bestseller "GROWTH IQ: Get Smarter about the Choices That Will Make Or Break Your Business" joins Helping Sells Radio to help us understand how customer experience is core to having a strong growth IQ. A positive customer experience is core to all other growth strategies. Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio and rate and review wherever you get your podcasts. This is a public episode....
150: Travis Marsh is Reinventing Scale-Ups
October 10, 2019 16:46 - 45 minutesTravis Marsh is co-author of "Reinventing Scale-Ups: Radical Ideas for Growing Companies." Guess what we talked about? Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio and rate and review wherever you get your podcasts. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com
149: Strikedeck Radio and Helping Sells Radio Team Up for a Dueling Podcast Meetup
October 03, 2019 14:00 - 1 hourIt was a Kristen Hayer's idea. That we should bring our podcasts together and do a live, joint podcast at a customer success meetup. Well, we did it. And we recorded it. Here it is. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com
148: Sandy Mamoli Self-Organizing Teams, Self-Selection, Self-Organizing Organizations, and Holacracies
October 03, 2019 12:00 - 49 minutesI was just following the Agile Australia conference hashtag (#agileaus) on Twitter when Sandy's name came up. When I read about her conference talk is saw words like self-organizing teams. OK. I know that one. That's what scrum teams do well. But then I saw the term self-selection. Self-selection? Does than mean I can put myself on my team at work I want? Mostly, yes, according to Sandy Mamoli. And Sandy knows about self-selection. She wrote the book on it, "Creating Great Teams: How Self-Se...
147: Harry Maziar Great Sales People Don't Sell They Help People Buy
October 01, 2019 11:49 - 37 minutesHarry Maziar may not be a technology professional as you and I would describe it. I don't care. He knows more about helpful selling than I'll ever know, which is why I wanted to talk to him on Helping Sells Radio. After a successful career in sales, then running sales, then as president, then as chairman of a publicly traded NYSE company, Harry wrote a book called, Story Selling: Sage Advice and Common Sense About Sales and Success. The book is full of memorable and useful advice, like "I mu...
146: Cole Sanders A CSM for CSMs
September 16, 2019 17:04 - 36 minutesFresh off the plane from the CS100 Summit in Sundance, Utah, Cole Sanders, senior customer success manager at ClientSuccess, joins Helping Sells Radio to talk about what it's like being a customer success manager for customer success managers. Imagine that. You are serving customers who are doing the same job as you. No pressure, right? Learn more about Cole: On Linkedin: https://www.linkedin.com/in/cole-sanders-40a72912/ We write about all of our podcasts! Check out the full post...
145: Carlos Quezada Tech Touch Customer Success Starts with Data
September 16, 2019 11:50 - 43 minutesFresh off the plane from the CS100 Summit in Sundance, Utah, Carlos Quezada, head of customer success at Aruba talks about how he had the instinct to build a customer success team with a data person first. "I wanted to know what I was looking at before implementing solutions." Carlos used data to understand the customer based, so he could segment customers, and design the right solution for each. There are major lessons here for how to build customer success at scale with a very small team. ...
144: Pamela Meyer Reactive, Responsive. What's the Difference?
September 13, 2019 17:25 - 47 minutesOK, so maybe agile and digital transformations are not specifically about helping sells. On the other hand, if our organizations and teams are not agile, don't respond to customer needs quickly, and are unable to adapt in uncertain times, we may not have any customers to help anyway. This is why I wanted to talk to Pamela Meyer, author of Pamela Meyer, author of Agility Shift: Creating Agile and Effective Leaders, Teams, and Organizations. She says the majority of executives say that agility...
[Announcement] Live Joint Podcast with Strikedeck Radio
September 12, 2019 00:02 - 3 minutesKristen Hayer and I were at the ClientSuccess CS100 Summit this week in Sundance, Utah. We used some of our time together to plan our live joint podcast. This is a recording of part of that prep. You may have heard about a live joint podcast I am doing with Kristen Hayer of Strikedeck Radio. Kristin and I will be at the Customer Success Networking Meetup on September 26 in Palo Alto hosting a live podcast. Join the meetup here: https://www.meetup.com/customersuccessnetwork/events/263040347...
143: Scott Brown Turning Acorns into Gold
September 09, 2019 00:47 - 43 minutesScott Brown, author of (C)lean Messaging: A framework to help startup founders talk to humans, didn't actually turn acorns into gold. He was trying to explain to me how to apply one of the principles from his book. The key to being remembered is to combine a message with a picture and a story. One of the stories in the book is of a company that applied this principle and came up with, "We turn acorns into gold." It makes sense when you read it. To help me understand this principle even more,...
142: Steve Farber If You Wanted Your Customers To Love You, What Would You Do?
August 22, 2019 18:49 - 41 minutesI have two questions for you? First, if you wanted your customers to love you, what would you do? Would you call them more? Improve your service? Introduce them to others? Second, if you wanted your employees to love you what would you do? Get to know them at a personal level? Promote them? Pay them more? Help them advance in their career? In this episode of Helping Sells Radio, I talked to Steve Farber about his new book, Love is Just Damn Good Business: Do What You Love, In The Service of...
142: Steve Farber If You Wanted Your Customers To Love You, What Would You Do?
August 22, 2019 18:49 - 41 minutes - 38.3 MBI have two questions for you? First, if you wanted your customers to love you, what would you do? Would you call them more? Improve your service? Introduce them to others? Second, if you wanted your employees to love you what would you do? Get to know them at a personal level? Promote them? Pay them more? Help them advance in their career? In this episode of Helping Sells Radio, I talked to Steve Farber about his new book, Love is Just Damn Good Business: Do What You Love, In The Service of...
141: Becky Flint Balancing Strategy and Execution in Product Management
August 18, 2019 17:12 - 56 minutesBecky Flint, co-founder and CEO of Dragonboat.io, joins Nice Work to talk about how to bring strategy and execution together in the product development lifecycle using a process called Responsive Portfolio Program Management (Responsive PPM). Dragonboat has a tight integration with Jira, and if Jira represents the execution cycle, Dragonboat represents the strategic cycle. We dive deep into Responsive PPM and how it can help product teams deal with the onslaught of competing priorities that ...
140: Greg Dickinson Buyers Have a Job to Do. Let's Just Help Them Do That.
August 14, 2019 03:15 - 43 minutesProduct demos are broken. They are either a 60 minute feature dump or completely ignore the buyer's needs. We've all been on demos like that. Some of us might have even delivered demos like that. Well, not us. Other people. What makes all of this worse is that most companies hold their demos hostage behind a form, leaving potential buys to ask themselves, "Do I give them my email address and phone number so they can hound me for 2 months so I can see a 60 minute feature dump?" Customer wish ...
139: Keith Mattes Jira, Salesforce, and Gainsight Together At Last
August 11, 2019 03:37 - 54 minutesKeith Mattes, senior program manager / Gainsight administrator at Pearson, joins Helping Sells Radio to talk about how reduce support case resolution connecting Jira and Salesforce. Along the way, he also broke down silos by connecting development teams with customer support teams. He did this in the face of organizational resistance. As in most organizations, there are barriers to trying new things, especially connecting systems and integrating data across them. On the journey to overcome t...
138: Chad Sanderson Is Turning B2B to H2H
August 07, 2019 04:08 - 40 minutesChad Sanderson has been leading sales and marketing teams to success for over 20 years through his proven and predictable ValueSelling Framework. Chad, who has been named a Top 5 Emerging Training Leader, has worked in sales, built teams, and achieved targets -- both within organizations and as a consultant. He cuts through the outdated, theory-based “fluff” so often attributed to sales training, and gets down to the nitty-gritty with a raw, no-BS perspective to look at what is working, what...
137: Torrey Podmajersky Writing for UX and Customer Success
July 05, 2019 15:35 - 39 minutesThe writer and customer success manager in me saw Torrey Podmajersky's (UX Writer at Google) new book, Strategic Writing for UX: Drive Engagement, Conversion, and Retention with Every Word, and said to myself, "OMG, let's talk about this." So we did and pressed record. You might ask yourself why this kind of writing matters. In Torrey's words, "we need to onboard people into our product experience" with the expressed purpose of "setting them up for success." Yes, the product design must be g...
136: Todd Hockenberry Everybody Wants to Grow, but No One Wants to Change
June 25, 2019 23:14 - 43 minutesChange is great. You go first. That's the first thing I thought about when Todd said, "Everybody wants to grow, but no one wants to change." That quote came from Todd Hockenberry's book, Inbound Organization: How to Build and Strengthen Your Company’s Future Using Inbound Principles. What does this have to do with helping sells? Everything. The entire philosophy of inbound marketing is based on the premise of being helpful...producing helpful and educational marketing that gives value first,...
135: Rick Adams Top Customer Success Managers Proactively Seek Further Sales Opportunities
June 18, 2019 17:37 - 48 minutesThe purpose of customer success is to turn customers, who desire value and have bought your product, into customers who are getting value from your product. This according to Rick Adams, author of Practical Customer Success Management: Best Practice Framework for Rapid Generation of Customer Success. Since that is the purpose, customer success managers (CSMs) should focus their energy close this gap and help customers realize the value they were promised when they bought your product. Rick's...
134: Irene Lefton No One Likes to Be Handed Off
June 11, 2019 19:35 - 46 minutesIrene Lefton, customer success advisor and co-chair on the governing council of the Customer Success Leadership Network joins Helping Sells Radio to talk about the things we fail at creating and implementing customer journey maps. She wrote an article called, Five Common Failures of Customer Journey Maps. In this episode we unpack her article and one over arching theme is creating a journey detailed enough so we can create a predictable customer experience, but flexible enough so as not to b...
133: Glenn Gaudet Employee Advocacy is the New Customer Advocacy
June 05, 2019 01:42 - 46 minutesWe talk about customer advocacy, but we rarely talk about employee advocacy. When you think about it, who has more of an affinity for your company than your employees? Why not enable employees to advocate for your company. If we really believe the mantra, "if we take care of our employees, they will take care of our customers," then why not advocate for our employees and help them build their personal brands along the way. Glenn Gaudet, founder and CEO of GaggleAMP, the first employee advoca...
132: Mary Poppen Increased NPS 40 Points Implementing a Self-Service Customer Success Model. It's OK to Be Jealous Now.
May 29, 2019 00:57 - 50 minutesMary Poppen, Chief Customer Officer at Glint (now part of Linkedin) joined Helping Sells Radio to talk about how she implemented a low-touch, self-service customer success model and increased NPS at the same time. It seems counter intuitive that a company can do this. Most of us might think customers would want more service, more hands-on service, and more personalized service. But guess what? Mary listened to customers and guess what they said. Just guess. They said, "We want you to help us...
131 [Gainsight Pulse 2019] What do Gainsight, Salesforce, and Jira have in Common? Keith Mattes. That’s Who!
May 27, 2019 21:48 - 16 minutesWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Keith Mattes, Gainsight administrator and program manager at Pearson. Keith talks about how he connects Gainsight, Salesforce, and Jira together to improve the overall customer experience. Learn more about Keith: https://www.lin...
131 [Gainsight Pulse 2019] What do Gainsight, Salesforce, and Jira have in Common? Keith Mattes. That’s Who!
May 27, 2019 21:48 - 16 minutesWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Keith Mattes, Gainsight administrator and program manager at Pearson. Keith talks about how he connects Gainsight, Salesforce, and Jira together to improve the overall customer experience. Learn more about Keith: https://www.lin...
130 [Gainsight Pulse 2019] David Sakamoto 80% of Customer Success Comes from a Product
May 27, 2019 21:24 - 12 minutesWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to David Sakamoto, VP of Customer Success at GitLab. At his conference talk, David gave people a recipe for “how” to instill a culture of customer success throughout an organization. And if it can be done at a 100% remote company, it can be don...
129 [Gainsight Pulse 2019] Guilherme Lopes Customer Success and Product Management Collide
May 27, 2019 21:13 - 15 minutesWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Guilherme Lopes, co-founder of RD Station. He came all way from Brazil to be at Pulse for the fifth time to attend and to give a talk. He is part of the conference now. We talked to Guilherme about why he is stepping down as the leader of t...
128 [Gainsight Pulse 2019] Beatriz Datangel Gainsight PX Brings the Product into Customer Success
May 27, 2019 20:57 - 18 minutesWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Beatriz Datangel, who runs product at TruSTAR. The customer success category is expanding and Beatriz is at the leading edge….because as she says, “you cannot have a customer succeed with the right product.” Learn more about Beatriz:...
127 [Gainsight Pulse 2019] Aaron Thompson On A Mission to Educate the Customer Success Community
May 26, 2019 02:24 - 14 minutesWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Aaron Thompson, general manager at Success Hacker. We walked around the expo floor, talked to a few people and even had a cameo from Nick Mehta, CEO of Gainsight. Learn more about Aaron: On Linkedin: https://www.linkedin.com/...
126 [Gainsight Pulse 2019] Mike Sasaki Brought His Entire North American Team to Pulse
May 26, 2019 02:09 - 24 minutesWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Mike Sasaki, Head of Customer Success at Mitek Systems. His company is participating in three conferences at the same time in San Francisco, and he chose to attend Gainsight Pulse 2019. Naturally. Learn more about Mike: On...