Helping Sells Radio
403 episodes - English - Latest episode: about 2 years ago - ★★★★★ - 26 ratingsHelping Sells Radio is the enterprise software podcast for people who want to help customers achieve outcomes with software. We talk to technology professionals who work all over the customer journey, from marketing and sales to customer success and professional services, to unpack innovative ways people are taking a helpful approach with customers. Brought to you by ServiceRocket Media.
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Episodes
257 Jenna Waters Security auditing says to your customers: “We take this seriously."
March 09, 2021 13:01 - 47 minutesSecurity auditing says to your customers, “we are aware of the vital importance of cyber security, we are working on it, and we are continuously improving.” Jenna Waters is a Cybersecurity Consultant at True Digital Security where she specializes in assisting clients with cybersecurity program development, cloud security, and threat intelligence. She collaborates with clients to create and execute strategies to assess, test, and improve cybersecurity strategies, controls, and compliance. ...
257 Jenna Waters Security auditing says to your customers: “We take this seriously."
March 09, 2021 13:01 - 47 minutesSecurity auditing says to your customers, “we are aware of the vital importance of cyber security, we are working on it, and we are continuously improving.” Jenna Waters is a Cybersecurity Consultant at True Digital Security where she specializes in assisting clients with cybersecurity program development, cloud security, and threat intelligence. She collaborates with clients to create and execute strategies to assess, test, and improve cybersecurity strategies, controls, and compliance. S...
256 Mathew Sweezey The context marketing revolution
March 05, 2021 13:30 - 53 minutesMathew Sweezey is the director of market strategy at Salesforce and author of The context marketing revolution: How to motivate buyers in the age of infinite media. We talked about a changing world of marketing and how Mathew is proposing a new definition of marketing based on the shift from a limited media environment to one of infinite media. He calls this new world "the context marketing revolution" and to quote from the book: "Today helping people achieve their immediate goals is the onl...
255 Marija Skobe-Pilley The role of art in customer success
March 02, 2021 16:16 - 53 minutesMarija Skobe-Pilley is customer success manager of EMEA at Intelex Technologies, founder and host of Women in Customer Success Podcast, Certified Customer Success Manager Level 4 (CCSM4) (the highest level), and a professional musician. We talked about her shift from being a professional musician to a technical customer success manager how art influences her business and technology career and lessons from her podcast. More about Marija: * On Linkedin * Women in Customer Success Podcas...
254 Eric Kades Conversational design helps customers
February 26, 2021 13:01 - 51 minutesFounder of TextChat, a highly personalized live chat tool that brings the timelessness touch of human connection to the sophistication of AI technology. TextChat makes website live chat as sociable and easy as texting with a friend, so you can stop missing messages and start closing sales. We talked about conversational design, conversational experience, conversational interfaces, chatbots, AI, live chat and how all of this actually helps customers. More about Eric: * TextChat * On Li...
253 Brad Hamilton A customer journey is not a user journey
February 23, 2021 13:02 - 48 minutesBrad Hamilton is the director of customer journey solutions at New Relic. He has held software leadership roles in technical training, partner enablement, product management, and customer success. He wrote a very good article called, A customer journey does not equal a user journey, which I think is funny because only product managers says user journey and only customer success managers call it customer journey. We talked about why that is, what the differences are, and why they don’t mea...
252 Dave Lorenzo Caring about customers beyond the business
February 19, 2021 13:01 - 53 minutesDave Lorenzo is the guy who can share all the inside business success secrets. Want to close a deal in 60 seconds? Dave’s the guy. Want to open the door to a Fortune 500 CEO, Dave’s the guy. Want to make more money and get home on time for dinner? Dave is definitely the guy. His book is The 60 Second Sale: The Ultimate System for Building Lifelong Client Relationships in the Blink of an Eye. We talked about caring about our business colleagues, customers, and prospects, beyond the business...
252 Dave Lorenzo Caring about customers beyond the business
February 19, 2021 13:01 - 53 minutesDave Lorenzo is the guy who can share all the inside business success secrets. Want to close a deal in 60 seconds? Dave’s the guy. Want to open the door to a Fortune 500 CEO, Dave’s the guy. Want to make more money and get home on time for dinner? Dave is definitely the guy. His book is The 60 Second Sale: The Ultimate System for Building Lifelong Client Relationships in the Blink of an Eye. We talked about caring about our business colleagues, customers, and prospects, beyond the business ...
251 Holly MacDonald Design customer training with value proposition design
February 16, 2021 13:01 - 1 hourHolly founded Spark + Co. in 2007 after over 20 years in training + development roles. Since 2007 Holly has been the project lead on over 70 training projects, most with online or elearning components. She’s done this for corporate, public sector, and non profit clients in both Canada and the U.S. Holly was recently acknowledged as an Articulate Super Hero by E-Learning Heroes, the world’s most empowering site for industry pros. Among the nearly 600,000 members of E-Learning Heroes less t...
250 Dave Duke and Mathew Sweezey Outcomes over experience
February 13, 2021 03:00 - 50 minutesDave Duke is the chief customer officer and co-founder at MetaCX, Host of the Revenue Revolutionaries podcast and two-time Helping Sells Radio guest (Ep 95). Mathew Sweezey is the director of market strategy at Salesforce and author of the Harvard Business Review Press book, The Context Marketing Revolution. We talked to Dave and Mathew about a new ebook they collaborated on called, The new north star: experience is the method, outcomes are the goal. In it, the research suggests a new mod...
249 Colin Bryar Start with what’s possible the Amazon way
February 09, 2021 13:07 - 51 minutesColin Bryar owned the P&L for Amazon Associates (affliiant links) and the Amazon Product API (the first commercial amazon SDK that allowed developers to build applications on Amazon. He left as VP and the COO for IMDB.com, subsidiary of Amazon.com He is now an advisor, co founder of Working Backwards with Bill Carr and Co-Author of the book Working Backwards: Insights, Stories, and Secrets from Inside Amazon. Learn more about Colin at Working Backwards. This is a public episode. If you wo...
249 Colin Bryar Start with what’s possible the Amazon way
February 09, 2021 13:07 - 51 minutesColin Bryar owned the P&L for Amazon Associates (affliiant links) and the Amazon Product API (the first commercial amazon SDK that allowed developers to build applications on Amazon. He left as VP and the COO for IMDB.com, subsidiary of Amazon.com He is now an advisor, co founder of Working Backwards with Bill Carr and Co-Author of the book Working Backwards: Insights, Stories, and Secrets from Inside Amazon. Learn more about Colin at Working Backwards. This is a public episode. If you wo...
248 Bill Carr Working backwards is the Amazon way
February 09, 2021 13:01 - 47 minutesBill Carr is a former 15 year Amazon veteran who was the founder and world wide leader of Amazon Prime Video, Amazon Studios, and Amazon Music. He is now an advisor and speaker and author of the new book, Working Backwards: Insights, Stories, and Secrets from Inside Amazon, which is out now. We talked about what it was really like to build and work the Amazon way. We also went pretty deep into all those well-know Amazon work processes that made Amazon so successful, and what the rest of us...
247 Wes Schaeffer The Sales Whisperer
February 05, 2021 12:56 - 1 hourWes Schaeffer is sales trainer and marketing consultant, who also helps his customers implement software. He is a HubSpot Gold Partner and Infusionsoft partner of the year. Wes has also produced The Sales Podcast since 2013 and his latest book is called the Sales Whisperer Way. We talked to Wes about: * Make it easy for customers to buy * How to succeed without selling: * B2B selling is still person to person More about Wes: * His Website * The Sales Podcast * His book: The S...
246 Make the case for customer success | Podstorm #30
February 02, 2021 13:01 - 18 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In this podstorm, we talk about making the case for customer success. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friend...
245 Never lose a customer again | Podstorm #29
February 01, 2021 13:01 - 13 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In this podstorm, we talk about the second greatest book of all time. Never lose a customer again. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode...
244 The inner game of customer success | Podstorm #28
January 31, 2021 13:01 - 15 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In this podstorm, we talk about the inner game of customer success. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends ...
243 How to be CEO | Podstorm #27
January 30, 2021 13:01 - 11 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In this podstorm, we talk about how to be the most valuable employee you can be. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-ou...
242 Seek first to understand | Podstorm #26
January 29, 2021 23:17 - 17 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In this podstorm, we talk about seeking first to understand. Especially with customers. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few sh...
241 Influencer marketing in enterprise software | Podstorm #25
January 28, 2021 13:01 - 15 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In this podstorm, we talk about influencer marketing in enterprise software. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs t...
240 Account-based marketing is a customer strategy | Podstorm #24
January 27, 2021 14:27 - 12 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In this podstorm, we talk about account-based marketing as a customer strategy. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-out...
239 Help customers buy | Podstorm #23
January 26, 2021 17:54 - 19 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In this podstorm, we talk about helping your customers buy. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the p...
238 Let [some of] your customer go | Podstorm #22
January 25, 2021 13:01 - 10 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In this podstorm, we talk about letting customers go. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podca...
237 Using the system you chose is better than choosing the right system | Podstorm #21
January 24, 2021 13:02 - 18 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In this podstorm, we talk about this adage: Using the system you chose is better than choosing the right system. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never mi...
236 Build a success plan with your customer | Podstorm #20
January 23, 2021 13:02 - 16 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In this podstorm, we talk about changing the way we sell by selling with the customer. Building a success plan with the customer during the sales process before anyone commits to anything…..and only then move...
235 Virtual selling is about creating more value for customers | Podstorm #19
January 22, 2021 13:01 - 13 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. Question: How many psychologists does it take to change a light bulb? Answer: Only one, but the light bulb has to want to change. Imagine you are the light bulb. Don’t forget to visit helpingsells.subst...
234 Go get a customer facing job | Podstorm #18
January 21, 2021 13:02 - 15 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we are going to talk about the value of being customer facing. This is more about you and your career and less about creating customer value. Though creating customer value is required if...
233 Customer development manifesto, value proposition design, and conscious capitalism | Podstorm #17
January 20, 2021 13:01 - 11 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we will continue our discussion about why you shouldn’t spend one minute worrying about your competition. But instead focus on your customers. The best thing you can do is understand thre...
232 Focusing on the competition slows you down | Podstorm #16
January 19, 2021 13:01 - 10 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we will continue our discussion about why you shouldn’t spend one minute worrying about your competition. But instead focus on your customers. Don’t forget to visit helpingsells.substa...
231 Competition Schmompetition | Podstorm #15
January 18, 2021 13:01 - 11 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about why you shouldn’t spend one minute worrying about your competition. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an epi...
230 Knowing why your company exists keeps your company in existence | Podstorm #14
January 17, 2021 13:01 - 8 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about selling outcomes. But not in the way you think. Think if it this way, "Knowing why your company exists keeps your company in existence.” Jeffrey J. Fox. Don’t forget to vi...
229 Budgets are for spenders. Don’t be a spender | Podstorm #13
January 16, 2021 13:01 - 10 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about forecasting. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. To...
229 Budgets are for spenders. Don’t be a spender | Podstorm #13
January 16, 2021 13:01 - 10 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about forecasting. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the podcast. T...
228 Know your numbers | Podstorm #12
January 15, 2021 13:01 - 12 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about knowing your numbers. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs to friends of the pod...
227 Customers don’t learn software in the waiting room | Podstorm #11
January 14, 2021 13:01 - 10 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about vitamins and painkillers and hoping your customer will learn your software watching short videos while waiting at the dentist office. Is that how we should be enabling custom...
227 Customers don’t learn software in the waiting room | Podstorm #11
January 14, 2021 13:01 - 10 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about vitamins and painkillers and hoping your customer will learn your software watching short videos while waiting at the dentist office. Is that how we should be enabling custo...
226 Scale thinking. Or I don't want to talk to customers | Podcast #10
January 13, 2021 13:01 - 13 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about doing things that don’t scale. We are obsessed with building things that will scale, and that attitude is holding us back. Don’t forget to visit helpingsells.substack.com...
225 Empathy is a core customer success capability | Podstorm #9
January 12, 2021 13:01 - 11 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about empathy and how far we should go to help customers achieve their goals. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an ...
224 Employees first. Customers second | Podstorm #8
January 11, 2021 13:01 - 12 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about how you treat employees is how you treat customers. If you want to build a customer-centric company, you probably need to build an employee-centric company first. Don’t f...
223 Fixing your customer journey map | Podstorm #7
January 10, 2021 13:01 - 12 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about why customer journey mapping fails and how to fix it. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few ...
222 Playing the infinite customer game | Podstorm #6
January 09, 2021 13:01 - 12 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about the pitfalls of customer journey mapping, playing the infinite game with customers, and the go live is not the goal. Don’t forget to visit helpingsells.substack.com an...
221 Own your sales process | Podstorm #5
January 08, 2021 13:02 - 17 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about something we learned from Mike Weinberg, owning your sales process and that the procurement department is not your customer. Don’t forget to visit helpingsells.substac...
220 A simple way to help customers with data | Podstorm #4
January 07, 2021 13:01 - 13 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about a simple way to help customers with data. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never miss an episode. A few shout-outs...
219 You can't do sales and be a trusted advisor? Nonsense | Podstorm #3
January 06, 2021 13:01 - 9 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about this nonsense that one cannot be a trusted advisor when in a sales role. Don’t forget to visit helpingsells.substack.com and subscribe with your email so you never mis...
218 Trend curation for customers | Podstorm #2
January 05, 2021 13:01 - 9 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about trend curation and the need to challenge customers by understanding trends in their industries. Don’t forget to visit helpingsells.substack.com and subscribe with your...
217 Outcome selling | Podstorm #1
January 04, 2021 20:39 - 12 minutesWe are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career. In today’s podstorm, we talk about outcome selling. It sounds great, and we should be doing it, but it’s not so easy, as it turns out. Don’t forget to visit helpingsells.substack.com and subscribe with ...
216 Tendayi Viki Pirates IN the navy create innovation
December 18, 2020 13:30 - 53 minutesTendayi Viki is a corporate innovation expert who helps companies innovate for the future while managing their core business. He is an associate partner at Strategyzer. And he is author of a new book called Pirates in the Navy: How Innovators Lead Transformation. There are so many takeaways for this conversation. Here are just a few. * You must decide: Do I want to be a pirate in the navy? Self-awareness is key * Escape innovation theater * The product of innovation is the process not...
215 Melissa Perri Product management is mostly about leadership
December 11, 2020 13:03 - 49 minutesMelissa Perri is the CEO of Produx Labs, a product management consultancy, and the author of “Escaping the Build Trap.” She believes the key to creating great products is growing great product leaders. We talked about: * Misunderstanding value * Why product management is mostly about leadership * The difference between change agents and product managers. Which are you? * Her strategic deployment framework how I’m trying to escape the build trap * And most importantly, what to do in...
214 Shawn Livermore Myth of the tech genius
December 06, 2020 14:12 - 41 minutesShawn Livermore is startup founder, entrepreneur, and tech consultant. With 21 years of consulting for over 34 clients, his body of work includes large-scale enterprise-level custom software implementations and high-volume web-based, cloud-based architectures & implementations. I talked to Shawn about his new book, Average joe: Be the silicon valley tech genius and his Slow create framework, which anyone can use to become a genius in their field. More about Shawn: * The Book: Average ...
213 Kristen Hayer Skip the budget, learn to forecast
December 05, 2020 14:53 - 51 minutesKristen Hayer is the founder and CEO of The Success League and a board member of the Customer Success Leadership Network. Kristen and I argued about customer success budgets, plans, forecasts. And since it’s planning season, we thought we’d help you put your forecasts together and go get them approved. More about Kristen: * Her website: The Success League * On Linkedin * One of Kristen’s podcasts: Strike Deck Radio * Kristen’s other podcast: Reading for Success This is a public epis...