Helping Sells Radio
403 episodes - English - Latest episode: over 2 years ago - ★★★★★ - 26 ratingsHelping Sells Radio is the enterprise software podcast for people who want to help customers achieve outcomes with software. We talk to technology professionals who work all over the customer journey, from marketing and sales to customer success and professional services, to unpack innovative ways people are taking a helpful approach with customers. Brought to you by ServiceRocket Media.
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Episodes
125 [Gainsight Pulse 2019] Sumeru Chatterjee It’s Never Too Early to Implement Customer Education
May 26, 2019 01:43 - 21 minutesWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Sumeru Chatterjee, head of customer education at Gong.io. He is two weeks on his new job and took the valuable time to attend the Gainsight Pulse Conference 2019. Learn more about Sumeru: On Linkedin: https://www.linkedin.com...
125 [Gainsight Pulse 2019] Sumeru Chatterjee It’s Never Too Early to Implement Customer Education
May 26, 2019 01:43 - 21 minutesWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Sumeru Chatterjee, head of customer education at Gong.io. He is two weeks on his new job and took the valuable time to attend the Gainsight Pulse Conference 2019. Learn more about Sumeru: On Linkedin: https://www.linkedin.com...
124 [Gainsight Pulse 2019] Star Hofer Has Been to Gainsight Pulse Five Times and is Still Learning
May 26, 2019 01:23 - 23 minutesWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Star Hofer, director of customer success at eCompliance. She has been to Pulse five times and still has things to learn. She came this year to focus her learning on how customer success and sales can work together better. We also took...
123 [Gainsight Pulse 2019] Gereint Collier Value Added Resellers Can Do Customer Success Too
May 26, 2019 01:05 - 14 minutesWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Gereint Collier, customer success lead at ITGL. What’s different about Gereint’s customers role is that his company is an authorized Cisco partner so they do customer success for someone else’s software. What’s the same is that Gereint is su...
122 [Gainsight Pulse 2019] Kolten Keeney on Customer Success for Government and Municipalities
May 25, 2019 23:25 - 24 minutes - 22.8 MBWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Kolten Keeney, director of customer success at Comcate. Kolton talks about selling and servicing SaaS software to government agencies and how customer success plays a role in helping government achieve outcomes. Learn more about Kolte...
122 [Gainsight Pulse 2019] Kolten Keeney on Customer Success for Government and Municipalities
May 25, 2019 23:25 - 24 minutesWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Kolten Keeney, director of customer success at Comcate. Kolton talks about selling and servicing SaaS software to government agencies and how customer success plays a role in helping government achieve outcomes. Learn more about Kolte...
121 [Gainsight Pulse 2019] Nils Vinje at the Super Bowl of Customer Success
May 25, 2019 20:00 - 8 minutesWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Nils Vinje, who has been to every…single…Pulse. That is rarefied air. Nils reminds us that in order to become advanced at customer success, teams need to master the fundamentals. This is an important point…Advanced = Fundamentals. Lea...
120 [Gainsight Pulse 2019] Irit Eizips Says Customer Training Can Help You Scale Customer Success and Increase Satisfaction
May 25, 2019 19:45 - 18 minutesWe took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talked to Irit Ezips, CEO of CSM Practice. She gave a talk with Mary Poppen, Chief Customer Office at Glint, about implementing a low touch, scalable customer success model and increasing NPS. Irit talked about her framework and Mary talked about ho...
119: Megan Macaluso Customer Success is a Hypothesis Machine
May 21, 2019 21:54 - 47 minutesIt's easy to say that we care about customer adoption, that our priority is to help customers adopt our products. The problem is that customer/product adoption is meaningless. Or at least it's too vague to be useful. It's not like we can run a report on adoption, can we? Megan Macaluso, VP of Strategic Development at ESG joins the show to talk about how we can measure adoption...more precisely. Not only does she lay out specific measurable customer adoption metrics, but she explains that the...
118: Alan Armstrong is After Non-obvious Surprising Findings in Churn
May 18, 2019 00:46 - 47 minutesWin/Loss reason is a simplistic way to report in wins and losses, according to Alan Armstrong, founder and CEO of Eigenworks. What we really need to do is understand what was the decision, how was it made, what was the quest, how stable was that decision, were we at risk of losing, and in future deals like this, how secure can we be in our positioning? These questions help Alan get to the non-obvious surprising findings in both win/loss and churn/retention analysis. Let's face it, win/loss r...
117: Jason Whitehead The Goal is NOT the Go Live!
May 14, 2019 22:52 - 53 minutesUser adoption is not easy. We all know this, and yet we are doing ourselves any favors when we treat the customer go live date as the main goal of brining on new customers. Even if we are not doing it intentionally, we get so wrapped up in getting the customer up and running, we get to the go live date and allow ourselves to be relieved. "Whew! Now that that's over, we can move on to the next customer." We should be treating the go live date as the beginning, not the end. We talked to Jason ...
116: April Dunford Wait! You're Positioning Yourself as Uber for Cats?
May 07, 2019 22:45 - 53 minutes"Innovative, new products are difficult to understand and we have only seconds to help customers understand why they should care." According to April Dunford, author of the new book, Obviously Awesome: How to Nail Product Positioning so Customers Get It, Buy It, Love It, position is the way to do that. The way we look at this at Helping Sells Radio, positioning is a way to help customers discover that our product can uniquely help them solve a problem and/or achieve some outcome. Of course A...
115: Kia Puhm It's About Time We Document Our Customers' Desired Path Instead of Defining the Journey for Them
April 30, 2019 22:13 - 50 minutesWe are all very smart people, and we want to use those smarts to help our customers. So, naturally, we define our customers' journey and then try to help our customers through that journey. Here's the thing. Just because we want this to be our customers' journey, doesn't mean it's the journey our customers want to take. Our customers have their own journey in mind, and they might not even know what they journey is yet. Go figure. Instead of defining the customer journey for our customers, Ki...
114: Paul Rush People Buy from People They Like
April 24, 2019 15:11 - 35 minutesI wanted to talk to Paul Rush, founder of Substantial, a digital product studio, because he has an important point of view on selling without being in hardcore selling. Like you, Paul does not come from a hardcore sales background. Although his background is computer science and your background is in post-sales, customer-facing roles, you both are selling everyday without being in sales. Whereas Paul is selling his company services to prospects, you are selling product features, service offe...
113: Philip Bourne on Tying Technical Training to Outcomes
April 09, 2019 04:30 - 44 minutesPhilip Bourne, Non-Executive Director of CEdMA Europe, and former Senior Director at Symantec, joins Helping Sells Radio to talk about his new book, Technical Training Management: Commercial Skills Aligned to the Provision of Successful Training Outcomes. The book is released on 8 April 2019 just in time for the CEdMA Europe Conference in London. CEdMA is the Customer Education Management Association. The main premise of Bourne's book is that we need to "develop and deliver results that pro...
112: Nathan Hirsch Five Steps to Hiring a Remote Team
April 03, 2019 23:56 - 38 minutesMany of us are growing their teams, and if you are like me, our instinct is to hire people near us. Me personally...I have a slight fear of finding someone remotely. There is a lot of trust that is necessary, and frankly, since I do not have my processes documented as well as they should be, it is daunting to hire remote help and believe they can deliver what I need. Not because the remote worker is not capable because I am not organized enough to set the right expectations and provide the r...
111: Kate Forgione Quit Her Job to Build the Customer Success Community in Europe
March 27, 2019 15:11 - 51 minutesI could not believe my eyes. It said, in her post, that she quit her job to build the customer success community in Europe. She also said, in her Linkedin article, that she had no plan. Not many people quit something to start something new with no plan. Kate Forgione, CEO and founder of the Customer Success Network did. And you know what? I think the customer success community in Silicon Valley could learn a lot from what Kate is building out of London. In this episode, I talk to Kate about ...
110 (Re-Air): Heidi Gardner You Must Be a Specialist AND and Generalist
March 19, 2019 21:23 - 27 minutesI recently re-listened to this episode with Heidi Gardner, Distinguished Fellow in the Center on the Legal Profession at Harvard Law School and author of Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos. What blew me away (again) was the point she made about the need for us to be both a specialist in our field AND a generalist. The question was: "Should we be generalists or deep specialists?" Gardner's response was a direct, "Yes, And." "I don't thin...
109: Donna Weber Marketing and Sales is Good at Leading Customers. Why Not Customer Success?
March 13, 2019 03:28 - 50 minutesDonna Weber, President of Springboard Solutions, is back on the show to pile on the bone picking with too many software companies that don't listen to their customers. This is especially true during and sooner after the handover from sales to service. Donna argues that marketing and sales organizations are good at leading customers through a buying journey, and that when a deal closes, there is no equivalent or leading going on in services. Well Donna is leading the charge to change that by ...
109: Donna Weber Marketing and Sales is Good at Leading Customers. Why Not Customer Success?
March 13, 2019 03:28 - 50 minutes - 45.8 MBDonna Weber, President of Springboard Solutions, is back on the show to pile on the bone picking with too many software companies that don't listen to their customers. This is especially true during and sooner after the handover from sales to service. Donna argues that marketing and sales organizations are good at leading customers through a buying journey, and that when a deal closes, there is no equivalent or leading going on in services. Well Donna is leading the charge to change that by ...
108: Nils Davis Say No to a Customer? Oh No He Didn't
March 06, 2019 04:59 - 53 minutesAfter Nils Davis, author of The Secret Product Manager Handbook, and I shared a panel at the January Customer Success Network Meetup, it seemed natural to further the discussion on the podcast. We go deep into how product management and customer success team can work better together in service of the customer. My favorite part of our discussion had to do with how to say "no" to customers. Actually, we don't say "no." It is more a matter of prioritizing, how to communicate that to customers, ...
107: Paul Henderson The Only Things That Matters is the Customer Outcome
February 26, 2019 23:18 - 49 minutesAs Paul Henderson describes in his book, The Outcome Generation: How a New Generation of Technology Vendors Thrives Through True Customer Success, "customers buy technology products and services to achieve an end outcome. Success comes for a customer when they achieve that bigger outcome. Therefore, customer success programs should focus on enabling that bigger outcome." And yet....as many of us know, few technology vendors focus on helping customers achieve those outcomes. We've been pickin...
106: David Apple Made Customer Education an Early and Prominent Customer Success Function
February 19, 2019 17:50 - 44 minutesDavid Apple, Gemeral Manager of US and VP of Customer Success at Typeform joined the company to run sales. It wasn't long before Typeform didn't have a problem generated new sales. People were signing up for Typeform like crazy since it was such a good product. Typeform wanted to turn it's attention to retention and expansion and asked David to build a customer success function. David was deliberate about what he created, a customer success organization with six distinct teams: support, cust...
105: Thales Teixeira How to Disrupt? Simple. Just Unlock the Customer Value Chain
February 19, 2019 17:47 - 35 minutesThales Teixeira, Lumry Family Associate Professor of Business Administration at Harvard Business School, has a new book out TODAY, as of February 19, 2019, called Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption. The book is about digital disruption, but not in sense you might mean. It's not about inventing new, blow-our-minds-innovative products. It's more practical than that. It's about (my words) "interrupting" the customer journey and insert yourself there, a...
104: Adam Avramescu Wrote the Book on Customer Education
February 13, 2019 00:36 - 50 minutesAdam Avramescu is back on the show for the third time to discuss his new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Adam offers some important advice. If you are thinking about building a customer education function, Adam wants you to ask yourself, "What is your customer education charter?" This matters because education can make a direct contribution to any and all steps in the customer journey. And when you are starting out, you don't want to try to a...
103: Adam Honig Whatever Outcome Your Software Promises, Make a Customer Dashboard For It
December 21, 2018 18:07 - 41 minutesIf you sold sales software to sales people, and the software promised a specific outcome, how would you help customers achieve that outcome? You might publish that outcome on a dashboard in your product and place it in a highly visible location so your customers can see it every day. You might also overlay a target on the dashboard so customers know the number they need to achieve and the gap between current state and goal state. You might also color code the dashboard to make it even easier...
102: Andrew Marks and Todd Eby Education is the New Consulting
December 20, 2018 11:00 - 58 minutesHere's the problem with consulting. An expert comes in, advises, and leaves. OR. If more than advise is needed, a consultant is hired for a long term engagement to actually do the work. Months and months of billable work occurs. Call it staff augmentation that is very expensive. Eventually the consultants leaves, the engagement is over and very little of the capability remains with the client. This is a good short term solution to a problem. Andrew Marks and Todd Eby, co-founders of SuccessH...
101: Dave Derington and Adam Avramescu Customer Education is a Pillar of Customer Success
December 19, 2018 11:00 - 45 minutesCustomer Success has taken the world by storm. And customer education is a pillar of customer success, says Dave Derington, Director of User Enablement of Azuqua and Adam Avramescu, head of customer education and training at Checkr. Think about it. Customer success is all about figuring out how to keep customers happy and get them to use more of our products. If that is customer success in a nutshell, then Dave and Adam argue that customer education is the answer to those questions. Said ano...
100: Sue Duris Yes. Customer Experience Includes The Accounts Receivable Process
December 18, 2018 20:18 - 42 minutesSue Duris, director of marketing and customer experience at M4 Communications, comes into the studio to talk about the similarity and differences between customer experience, customer success, and marketing. We started with customer experience. Sue says her favorite definition of customer experience comes from Forrester, which says that it's every interaction or touchpoint a customer has with your brand. Every. Interaction. Bill had to ask, "Doesn't that include the experience our customers ...
099: David Jackson How Can You Not Have a Health Score that Tracks Value Delivered?
November 27, 2018 18:25 - 50 minutesHelping Sells Radio reaches across the pond to speak to David Jackson, CEO of TheCustomer.co following his recent talk at Gainsight's Pulse Europe 2018 titled, How to Construct a Predictive Health Score With or Without Usage Data. David gave that talk with Charli Rogers, Vice President, Client Success at Yext. The subject alone is more than enough reason to have David on the show. But digging further, David has a unique perspective on product-led customer success, which is timely with Gain...
098: Ellie Wu The Antidote to Arguing Over Customer Ownership is Owning Moments
November 20, 2018 17:20 - 45 minutesWe talk about the customer journey. But the term journey implies there is a path, and customers take the path. If customers are unique, and most of us think they are, then wouldn't they take their own path? And if each customer takes a unique path, then how are WE (software companies) supposed to manage that? The answer is: We aren't. That's why I like that Ellie Wu talked about moments. Ellie Wu, Senior Director of Customer Success at SAP Concur and a top 100 Customer Success Influencer, jo...
097: Mel Bilge CX Lead Forked Her Own Development Team to Work on Features Customers Care About
November 14, 2018 01:37 - 51 minutesWhat would you do, if you could split off a small team of developers and could direct them on changes to the product that customers hound you about every day? This new team, your team, would work in parallel to the product development team, unencumbered by the restrictions of the product roadmap. No more begging the product team to listen to you. No more making the case that this customer is special and this feature is important. No more explaining to customers, "I promise, I'll pass that al...
096: Jay Gibb Help Prospects Become Ideal Customers
November 06, 2018 23:54 - 44 minutesJay Gibb is the founder and CEO of a B2B SaaS company called CloudSponge and a partner at a distributed software engineering consulting agency called Arizona Bay. Arizona Bay builds software products for its clients, usually SaaS products. Roughly 10-20% of Arizona Bay's customers are "ideal customers." An ideal customers in this case is defined by someone who comes to Jay and already has pre-sold an unbuilt software product. Think about that. Jay's customer has sold, to their customer, a so...
095: Dave Duke and James Scott OMG! We're Talking Customer Outcomes
October 23, 2018 19:56 - 43 minutesIf you are a regular listener of Helping Sells Radio, you know that whenever we have a guest on the show to talk about customer success, we challenge them (I'm putting that nicely here in the show notes) on the idea that customer success is really not yet about customer success and more about "our" success. I ask, "When are we going to change that and actually start talking about customer success?" I'm still waiting for the right answer. Well, we have two customer success guests on this epis...
094: Sarah E. Brown Grow Your Startup Career When You're Not the Founder
October 16, 2018 12:36 - 35 minutesSarah E. Brown, author of Power to the Startup People: How to Grow Your Startup Career When You're Not the Founder, wants to help people evaluate whether and how to build a career in startups. As we talk about on the show, most of what is written about startups is for the founder. Little-to-none has been written to help employees. Until now. Working at a startup can be fun and exciting and enriching and lucrative. Working at a startup can also be stressful and purposeless and cliche and unpr...
093: Chris Yeh Blitzscaling Is About Going from Zero to One Billion
October 09, 2018 08:00 - 47 minutesChris Yeh joined Helping Sells Radio to talk about his new book, Blitzscaling: The Lightening-Fast Path to Building Massively Valuable Companies, which he co-authored with Reid Hoffman. Blitzscaling is written for entrepreneurs who want to grow their companies to massive sizes and understand how to navigate the transitions from small company to medium company to large company. It's not all roses. As Chris explains, "You start off building a company and dream about a day when you've got it al...
092: Jay Acunzo Don't Be An Expert, Be An Investigator
September 28, 2018 01:24 - 38 minutesWe sure do sound like an expert at work when we educate our peers and stakeholders about best practices in our industries. After all, our executive teams are asking us to implement best practices. Our customers expect us to follow best practices. The conferences we attended attract us with sessions on best practices. We learn them. We implement them. We are praised when we do. But did any of us sit down and think, before we charged down best practices hill, "Is following these best practices...
091: Dustin DeVan and Sarah E. Brown (She's back) Connect a Highly Collaborative and Equally Fragmented Industry with Software
September 19, 2018 00:19 - 47 minutesThere is a first time for everything and this episode has two first times. First, we took Helping Sells Radio on the road to visit Dustin DeVan, founder and CEO of BuildingConnected at his office to talk about disrupting the construction industry with collaborative software. Second, Sarah E. Brown, founder and long-time co-host of Helping Sells Radio and director of content marketing at BuildingConnected, joins the show as a guest host AND a guest. She even took over the show open. So, th...
091: Dustin DeVan and Sarah E. Brown (She's back) Connect a Highly Collaborative and Equally Fragmented Industry with Software
September 19, 2018 00:19 - 47 minutes - 43.2 MBThere is a first time for everything and this episode has two first times. First, we took Helping Sells Radio on the road to visit Dustin DeVan, founder and CEO of BuildingConnected at his office to talk about disrupting the construction industry with collaborative software. Second, Sarah E. Brown, founder and long-time co-host of Helping Sells Radio and director of content marketing at BuildingConnected, joins the show as a guest host AND a guest. She even took over the show open. So, th...
090: Arjun Devgan Do You Have an Adoption Framework to Help Your Customers?
September 17, 2018 18:27 - 58 minutes - 53.9 MBHere is the question of the day: "How far do you go to help a customer adopt your software?" I ask this question to many of our guests, and there isn't one right answer. As you can imagine, there are many answers. In other words, "It depends." My favorite answer now comes from Arjun Devgan, VP of global customer success and services at Percolate. His answer is to create a methodology for adopting the software and then publish an eBook describing it and also publishing tools customers can use...
090: Arjun Devgan Do You Have an Adoption Framework to Help Your Customers?
September 17, 2018 18:27 - 58 minutesHere is the question of the day: "How far do you go to help a customer adopt your software?" I ask this question to many of our guests, and there isn't one right answer. As you can imagine, there are many answers. In other words, "It depends." My favorite answer now comes from Arjun Devgan, VP of global customer success and services at Percolate. His answer is to create a methodology for adopting the software and then publish an eBook describing it and also publishing tools customers can use...
089: Dave Blake (Re-Air) ClientSuccess CEO on the CS100 Summit Preparation Pack
September 12, 2018 10:00 - 26 minutesIt is the the sixth and FINAL in the CS100 Summit Preparation Pack, so it is appropriate that we finish this series with Dave Blake's episode. The CS100 Summit Preparation Pack is a collection of past Helping Sells Radio guests who are also speaking at the 2018 CS100 Summit put on by ClientSuccess. When the agenda came out, it was glaringly obvious what a high level of speakers ClientSuccess attracts for their conference, we noticed five speakers were past guest of Helping Sells Radio. So we...
088: Kristen Hayer (Re-Air) CSMs Need to Love Their Data on the CS100 Summit Preparation Pack
September 11, 2018 21:00It is episode five in the CS100 Summit Preparation Pack. The CS100 Summit Preparation Pack is a collection of past Helping Sells Radio guests who are also speaking at the 2018 CS100 Summit put on by ClientSuccess. When the agenda came out, it was glaringly obvious what a high level of speakers ClientSuccess attracts for their conference, we noticed five speakers were past guest of Helping Sells Radio. So we go together in the studio and decided to re-air all five of those episode just before...
087: Nicolle Paradise (Re-Air) In CX Work from the Outside In on the CS100 Summit Preparation Pack
September 11, 2018 10:00 - 29 minutesIt is episode four in the CS100 Summit Preparation Pack. The CS100 Summit Preparation Pack is a collection of past Helping Sells Radio guests who are also speaking at the 2018 CS100 Summit put on by ClientSuccess. When the agenda came out, it was glaringly obvious what a high level of speakers ClientSuccess attracts for their conference, we noticed five speakers were past guest of Helping Sells Radio. So we go together in the studio and decided to re-air all five of those episode just before...
086: Todd Eby (Re-Air) Customer Success is the Hardest Simple Thing to Do on the CS100 Summit Preparation Pack
September 10, 2018 21:00 - 31 minutesIt is episode three in the CS100 Summit Preparation Pack. The CS100 Summit Preparation Pack is a collection of past Helping Sells Radio guests who are also speaking at the 2018 CS100 Summit put on by ClientSuccess. When the agenda came out, it was glaringly obvious what a high level of speakers ClientSuccess attracts for their conference, we noticed five speakers were past guest of Helping Sells Radio. So we go together in the studio and decided to re-air all five of those episode just befor...
085: Nils Vinje (Re-Air) The Four Ps of Customer Success on the CS100 Summit Preparation Pack
September 10, 2018 10:00 - 32 minutesAlthough this is Helping Sells Radio Episode 85, it is episode two in the CS100 Summit Preparation Pack. The CS100 Summit Preparation Pack is a collection of past Helping Sells Radio guests who are also speaking at the 2018 CS100 Summit put on by ClientSuccess. When the agenda came out, it was glaringly obvious what a high level of speakers ClientSuccess attracts for their conference, we noticed five speakers were past guest of Helping Sells Radio. So we go together in the studio and decided...
084: Nils Vinje Says Low Maturity Customers Need You To Do A Lot Of Work. Be Ready for It.
September 10, 2018 00:22 - 40 minutesThis is first in a series of podcasts in anticipation of ClientSuccess's annual CS100 Summit Conference. We are calling this series the CS100 Summit Preparation pack. To kick off the preparation pack, Nils Vinje from Glide Consulting and CS100 Summit speaker, is back on the show for the third time. We talk to Nils about customer maturity impact on what level of services you provide, what he's talking about at CS100 Summit, and you are much better off spending 30 minutes documenting a process...
084: Nils Vinje Says Low Maturity Customers Need You To Do A Lot Of Work. Be Ready for It.
September 10, 2018 00:22 - 40 minutes - 37.3 MBThis is first in a series of podcasts in anticipation of ClientSuccess's annual CS100 Summit Conference. We are calling this series the CS100 Summit Preparation pack. To kick off the preparation pack, Nils Vinje from Glide Consulting and CS100 Summit speaker, is back on the show for the third time. We talk to Nils about customer maturity impact on what level of services you provide, what he's talking about at CS100 Summit, and you are much better off spending 30 minutes documenting a process...
083: Allen Gannett Being ahead of your time is lazy not creative
August 29, 2018 20:54 - 35 minutesAre you creative? Most of us business people do not think of ourselves (or our professions) as creative. When we think of creative people, we think of artists and musicians and actors and writers. This is just one of the mistakes we make about creativity. Allen Gannett, founder and CEO of TrackMaven and author of "The Creative Curve: How to Develop the Right Idea, at the Right Time," explains that anyone can be creative because creativity can be learned. He did the research and provides a wa...
083: Allen Gannett Being Ahead of Your Time is Lazy Not Creative
August 29, 2018 20:54 - 35 minutesAre you creative? Most of us business people do not think of ourselves (or our professions) as creative. When we think of creative people, we think of artists and musicians and actors and writers. This is just one of the mistakes we make about creativity. Allen Gannett, founder and CEO of TrackMaven and author of "The Creative Curve: How to Develop the Right Idea, at the Right Time," explains that anyone can be creative because creativity can be learned. He did the research and provides a wa...