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099: David Jackson How Can You Not Have a Health Score that Tracks Value Delivered?
Helping Sells Radio
English - November 27, 2018 18:25 - 50 minutes - ★★★★★ - 26 ratingsBusiness News News Tech News b2b business customersuccess marketing saas sales software softwareadoption Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Helping Sells Radio reaches across the pond to speak to David Jackson, CEO of TheCustomer.co following his recent talk at Gainsight's Pulse Europe 2018 titled, How to Construct a Predictive Health Score With or Without Usage Data. David gave that talk with Charli Rogers, Vice President, Client Success at Yext. The subject alone is more than enough reason to have David on the show. But digging further, David has a unique perspective on product-led customer success, which is timely with Gainsight's acquisition of Aptrinsic, and his views on simplifying customer are music to our ears.
Learn more about David:
David's company: https://thecustomer.co/ On Linkedin: https://www.linkedin.com/in/davidjacksonuk/?originalSubdomain=uk On Twitter: https://twitter.com/@tweetdavej/ That blog post on simplifying customer success: https://thecustomer.co/2018/10/19/simplifying-customer-success/ David's product-led customer success eBook: https://thecustomer.co/2018/07/17/product-led-cs-ebook/ More on the Gainsight / Aptrinsic acquisition: https://www.gainsight.com/blog/gainsight-just-acquired-aptrinsic-heres-whats-next/This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com