227 Customers don’t learn software in the waiting room | Podstorm #11
Helping Sells Radio
English - January 14, 2021 13:01 - 10 minutes - ★★★★★ - 26 ratingsBusiness News News Tech News b2b business customersuccess marketing saas sales software softwareadoption Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
We are taking Christopher Lochhead’s advice and trying the world’s first customer success podstorm. You’ve heard of a tweet storm. Well…this is a podstorm. 30 days of strategies and ideas to help you grow your customers so you can grow your companies. And maybe even grow your career.
In today’s podstorm, we talk about vitamins and painkillers and hoping your customer will learn your software watching short videos while waiting at the dentist office. Is that how we should be enabling customers? I don’t think so.
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A few shout-outs to friends of the podcast.
To our good friends at the Customer Success Leadership Network. If you believe customer success is a team sport and that it should be part of every one’s job, then you should join your new friends at customersuccessnetwork.com.
To my good friends at Business of Software, who have built an incredible and welcoming community of SaaS leaders to help you build a better software company with carefully curated online conferences and masterclasses. The content is just excellent. Go check ‘em out at businessofsoftware.org.
To my good friends at Strategyzer who have helped me innovate my business model, design value propositions that actually help customers, and set me on the path to build an invincible company. Check out Strategyzer.com and learn how they can help you do the same.
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