159 Tim Teeter The Finance Tool That’s Actually a Customer Satisfaction Tool

If you have listened to at least a few of the lat 30 episodes of Helping Sells Radio, you probably noticed I cite the invoicing processes as a step in the customer experience that is largely ignored by the chief customer officer because “that’s a finance thing.” And that there aren’t that many accounts receivable managers who think about the customer experience. That’s not really their job. Who could blame ‘em. Collections is kind of important, wouldn’t you say? But a bad invoicing process can negatively affect the customer experience.    In this episode, I speak with Tim Teeter, VP of Business Development at Yaypay, and accounts receivable management tool that thinks of itself as a customer satisfaction tool. We talk about helping customers use software versus helping them do their jobs better, the negative impact of a poor invoicing process, and how we can sell outcomes instead of features.    To learn more about Tim connect with him on LinkedIn and visit Yaypay.com. 

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