Accelerate Your Performance
528 episodes - English - Latest episode: 6 days ago - ★★★★★ - 29 ratingsAccelerate Your Performance is a weekly podcast hosted by Dr. Janet Pilcher, Managing Director of Studer Education and author of Hardwiring Excellence in Education. Every week, Janet highlights tactical and actionable strategies that leaders in educational organizations can hardwire to meet successful student, service, and people outcomes. Listen now, and you’ll see why it’s ranked by ListenNotes in the top 5% of podcasts worldwide.
As she introduces a variety of pivotal leadership practices from the Nine Principles ® Framework, Janet underscores the importance of seamlessly integrating each practice to deliver positive and impactful results. For each leadership practice she introduces, Janet provides a solid foundation and then collaborates with coaching experts to dig deeper and demonstrate its practical application. Janet also interviews leaders and partners who excel at the tactics to hear about their implementation journeys, hurdles they’ve faced, and their notable achievements. To bring it all together, she offers a broader perspective on leadership, interviewing guests about a diverse array of topics on their paths to achieving organizational excellence.
Follow for weekly insights and actionable strategies to accelerate your performance and become your best at work!
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Episodes
34: Get Up Before You Fall Too Far
July 29, 2019 09:00 - 15 minutes - 10.5 MBIt’s difficult to become a great organization, and even more difficult to sustain that success. This week, Dr. Pilcher explores the 5 stages of defeat as identified in Jim Collin’s book ‘How the Mighty Fall’ and what you can do as a leader to get up before you fall too far. This episode addresses questions, such as: Why do successful organizations fall? How can you get up before we fall too far? How do you lead your team to work with relentless resolve every day to achieve results, mana...
33: Unmistakable Value
July 22, 2019 09:00 - 10 minutes - 7.44 MBHow can organizations set themselves apart and provide their stakeholders with unmistakable value? It all starts with effective leadership and a culture focused on purpose. Dr. KK Owen joins Dr. Janet Pilcher to discuss how she helps organizations mold a culture around unmistakable value in real life. This episode addresses questions, such as: What is ‘unmistakable value’? How do organization’s mold a culture around unmistakable value? What leadership characteristics make an effective l...
Unmistakable Value
July 22, 2019 09:00 - 10 minutes - 7.44 MBHow can organizations set themselves apart and provide their stakeholders with unmistakable value? It all starts with effective leadership and a culture focused on purpose. Dr. KK Owen joins Dr. Janet Pilcher to discuss how she helps organizations mold a culture around unmistakable value in real life. This episode addresses questions, such as: What is ‘unmistakable value’? How do organization’s mold a culture around unmistakable value? What leadership characteristics make an effective l...
32: Turn Ideas into Action
July 15, 2019 09:00 - 14 minutes - 10.2 MBAre you really listening to your employees? Many employees don’t think so, in fact, more than half of employees say their company fails to act on good ideas, and a third of employees feel their ideas are ignored. Why? Because leaders demand action without input, receive feedback and avoid making changes, and lack a clear process for managing ideas. It’s crucial for leaders to let employees speak and pay ridiculous attention to what they are saying so teams are motivated to collaborate toward...
Turn Ideas into Action
July 15, 2019 09:00 - 14 minutes - 10.2 MBAre you really listening to your employees? Many employees don’t think so, in fact, more than half of employees say their company fails to act on good ideas, and a third of employees feel their ideas are ignored. Why? Because leaders demand action without input, receive feedback and avoid making changes, and lack a clear process for managing ideas. It’s crucial for leaders to let employees speak and pay ridiculous attention to what they are saying so teams are motivated to collaborate toward...
What Questions Should I Be Asking My Employees?
July 08, 2019 09:00 - 20 minutes - 14 MBOne of a leader’s greatest responsibilities is to ensure teams are engaged and productive. People are motivated to increase productivity when leaders take time to get to know them personally, make them feel comfortable, and help remove barriers in the workplace. When we connect with employees in ways that are meaningful to them, they become more engaged, productivity and profits increase, meanwhile, turnover, absenteeism, and shrinkage decrease. This episode addresses questions, such as: ...
31: What Question's Should I Be Asking My Employees?
July 08, 2019 09:00 - 20 minutes - 14 MBOne of a leader’s greatest responsibilities is to ensure teams are engaged and productive. People are motivated to increase productivity when leaders take time to get to know them personally, make them feel comfortable, and help remove barriers in the workplace. When we connect with employees in ways that are meaningful to them, they become more engaged, productivity and profits increase, meanwhile, turnover, absenteeism, and shrinkage decrease. This episode addresses questions, such as: ...
31: What Questions Should I Be Asking My Employees?
July 08, 2019 09:00 - 20 minutes - 14 MBOne of a leader’s greatest responsibilities is to ensure teams are engaged and productive. People are motivated to increase productivity when leaders take time to get to know them personally, make them feel comfortable, and help remove barriers in the workplace. When we connect with employees in ways that are meaningful to them, they become more engaged, productivity and profits increase, meanwhile, turnover, absenteeism, and shrinkage decrease. This episode addresses questions, such as: ...
What Questions Should I Be Asking My Employees?
July 08, 2019 09:00 - 20 minutes - 14 MBOne of a leader’s greatest responsibilities is to ensure teams are engaged and productive. People are motivated to increase productivity when leaders take time to get to know them personally, make them feel comfortable, and help remove barriers in the workplace. When we connect with employees in ways that are meaningful to them, they become more engaged, productivity and profits increase, meanwhile, turnover, absenteeism, and shrinkage decrease. This episode addresses questions, such as: ...
Building Trust in the Workplace
July 01, 2019 09:00 - 14 minutes - 9.86 MBThriving workplaces depend on trust to continue to grow and excel. However, most of us can recognize; trust isn’t given, its earned. Building positive relationships in the workplace lays the groundwork for trusting teams that can perform and adapt at high levels. When leaders start prioritizing trust in the workplace, their teams will follow. This episode addresses questions, such as: How do you create a trusting workplace? How can you build positive relationships? Why should you be in...
Building Trust in the Workplace
July 01, 2019 09:00 - 14 minutes - 9.86 MBThriving workplaces depend on trust to continue to grow and excel. However, most of us can recognize; trust isn’t given, its earned. Building positive relationships in the workplace lays the groundwork for trusting teams that can perform and adapt at high levels. When leaders start prioritizing trust in the workplace, their teams will follow. This episode addresses questions, such as: How do you create a trusting workplace? How can you build positive relationships? Why should you be in...
30: Building Trust in the Workplace
July 01, 2019 09:00 - 14 minutes - 9.86 MBThriving workplaces depend on trust to continue to grow and excel. However, most of us can recognize; trust isn’t given, its earned. Building positive relationships in the workplace lays the groundwork for trusting teams that can perform and adapt at high levels. When leaders start prioritizing trust in the workplace, their teams will follow. This episode addresses questions, such as: How do you create a trusting workplace? How can you build positive relationships? Why should you be in...
29: Keep Those Emotions in Check
June 24, 2019 09:00 - 16 minutes - 11.6 MBReceiving feedback is an emotional experience, it’s often difficult to take in. Whether the feedback is positive or negative, we humans are quick to respond emotionally, sometimes overreacting, even to the point of denying the data is accurate. Feedback is also a powerful gift, it helps organizations understand what they are doing well, and areas in which they’re falling short. In this episode, Dr. Pilcher coaches us to work through useful feedback to honor the information that is helpful, w...
Keep Those Emotions in Check
June 24, 2019 09:00 - 16 minutes - 11.6 MBReceiving feedback is an emotional experience, it’s often difficult to take in. Whether the feedback is positive or negative, we humans are quick to respond emotionally, sometimes overreacting, even to the point of denying the data is accurate. Feedback is also a powerful gift, it helps organizations understand what they are doing well, and areas in which they’re falling short. In this episode, Dr. Pilcher coaches us to work through useful feedback to honor the information that is helpful, w...
What's Under the Rock?
June 17, 2019 09:00 - 18 minutes - 13 MBOrganizations perform at different levels, some are poor, others good, and very few are excellent. What makes an organization excellent? It’s their relentless commitment to continuous improvement. Great organizations are willing to get their hands dirty and face the brutal facts to improve, even when things are going well. This episode addresses questions, such as: What is an improvement mindset, and how can I adopt one? How is good the enemy of great? What keeps people from facing the...
What's Under the Rock?
June 17, 2019 09:00 - 18 minutes - 13 MBOrganizations perform at different levels, some are poor, others good, and very few are excellent. What makes an organization excellent? It’s their relentless commitment to continuous improvement. Great organizations are willing to get their hands dirty and face the brutal facts to improve, even when things are going well. This episode addresses questions, such as: What is an improvement mindset, and how can I adopt one? How is good the enemy of great? What keeps people from facing the...
28: What's Under the Rock?
June 17, 2019 09:00 - 18 minutes - 13 MBOrganizations perform at different levels, some are poor, others good, and very few are excellent. What makes an organization excellent? It’s their relentless commitment to continuous improvement. Great organizations are willing to get their hands dirty and face the brutal facts to improve, even when things are going well. This episode addresses questions, such as: What is an improvement mindset, and how can I adopt one? How is good the enemy of great? What keeps people from facing the...
27: Every Person, Every Time
June 10, 2019 09:00 - 17 minutes - 8.2 MBIs it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery. This episode addresses questions, such as: What is the difference between good service recovery and excellent service recovery? What steps can you take to ...
Every Person, Every Time
June 10, 2019 09:00 - 17 minutes - 8.2 MBIs it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery. This episode addresses questions, such as: What is the difference between good service recovery and excellent service recovery? What steps can you take to ...
26: Service Recovery That Knocks it Out of the Park
June 03, 2019 09:00 - 13 minutes - 6.02 MBDespite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the organization to improve. Using a real-life example, Dr. Pilcher identifies six actions to sincere service recovery your customers will thank you for. This episode addresses questions, such as: How can organizations recover from less than outstandin...
Service Recovery That Knocks it Out of the Park
June 03, 2019 09:00 - 13 minutes - 6.02 MBDespite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the organization to improve. Using a real-life example, Dr. Pilcher identifies six actions to sincere service recovery your customers will thank you for. This episode addresses questions, such as: How can organizations recover from less than outstandin...
Addressing Poor Performance
May 27, 2019 09:00 - 17 minutes - 8.18 MBWhy do leaders need to address toxic behavior immediately? Because negative behavior drags the entire organization down. 66% of employees who deal with a toxic team member said their performance declined in a recent HBR Study. In this episode, we reveal an approach you can use to support low-solid performers, the 8 types of toxic employees, and 4 steps to dealing with toxic employees. This episode addresses questions, such as: How can we support a low-solid performer to help them move up ...
Addressing Poor Performance
May 27, 2019 09:00 - 17 minutes - 8.18 MBWhy do leaders need to address toxic behavior immediately? Because negative behavior drags the entire organization down. 66% of employees who deal with a toxic team member said their performance declined in a recent HBR Study. In this episode, we reveal an approach you can use to support low-solid performers, the 8 types of toxic employees, and 4 steps to dealing with toxic employees. This episode addresses questions, such as: How can we support a low-solid performer to help them move up ...
25: Addressing Poor Performance
May 27, 2019 09:00 - 17 minutes - 8.18 MBWhy do leaders need to address toxic behavior immediately? Because negative behavior drags the entire organization down. 66% of employees who deal with a toxic team member said their performance declined in a recent HBR Study. In this episode, we reveal an approach you can use to support low-solid performers, the 8 types of toxic employees, and 4 steps to dealing with toxic employees. This episode addresses questions, such as: How can we support a low-solid performer to help them move up ...
The Best Chance for Success
May 20, 2019 09:00 - 14 minutes - 6.51 MBIt’s the leader’s responsibility to provide a structure within the organization to help people know when they’re not performing at their best. When the right system is in place, leaders can support their employees in owning their own performance. Sometimes that support may appear in the form of transitioning someone to a different role or out of the organization. In this episode, we address actions leaders can take to provide every opportunity for employees to be successful. This episode a...
24: The Best Chance for Success
May 20, 2019 09:00 - 14 minutes - 6.52 MBIt’s the leader’s responsibility to provide a structure within the organization to help people know when they’re not performing at their best. When the right system is in place, leaders can support their employees in owning their own performance. Sometimes that support may appear in the form of transitioning someone to a different role or out of the organization. In this episode, we address actions leaders can take to provide every opportunity for employees to be successful. This episode a...
Hitting the Wall
May 13, 2019 10:00 - 18 minutes - 8.59 MBHow do the varying human performance levels affect the overall organizational results? What happens when leaders avoid managing employee performance levels? We achieve higher performance with less variation when we tighten the performance curve. In this episode, Dr. Pilcher addresses how leaders have an important role in managing performance to keep results moving in a positive direction. This episode addresses questions, such as: What is a performance wall, and why do organizations hit...
23: Hitting the Wall
May 13, 2019 10:00 - 18 minutes - 8.61 MBHow do the varying human performance levels affect the overall organizational results? What happens when leaders avoid managing employee performance levels? We achieve higher performance with less variation when we tighten the performance curve. In this episode, Dr. Pilcher addresses how leaders have an important role in managing performance to keep results moving in a positive direction. This episode addresses questions, such as: What is a performance wall, and why do organizations hit...
Connecting with Solid Performers
May 06, 2019 10:00 - 19 minutes - 9 MB60 – 70% of individuals in our organizations are solid performers, making them the backbone of every organization. When we give them our best, they will give their best to us and our organizations. This week, Dr. Pilcher discusses how to connect with your solid performers. When you give solid performers feedback the right way, a relationship is built that will retain, motivate, and inspire your direct reports. This episode addresses questions, such as: How can I help develop and provide...
22: Connecting with Solid Performers
May 06, 2019 10:00 - 19 minutes - 9.02 MB60 – 70% of individuals in our organizations are solid performers, making them the backbone of every organization. When we give them our best, they will give their best to us and our organizations. This week, Dr. Pilcher discusses how to connect with your solid performers. When you give solid performers feedback the right way, a relationship is built that will retain, motivate, and inspire your direct reports. This episode addresses questions, such as: How can I help develop and provide...
Connecting with High Performers
April 29, 2019 10:00 - 15 minutes - 7.24 MBAre you a high performer? Do you want to retain your high performing team members? This week, Dr. Pilcher offers an approach for connecting with your high performers and Erica Callaway joins her as a guest to model what this connection should sound like. Meeting with high performers the right way, so they know they are valued, moves the organization to achieve results. This episode addresses questions, such as: How do we retain our high performing employees? What should a conversation wi...
21: Connecting with High Performers
April 29, 2019 10:00 - 15 minutes - 7.26 MBAre you a high performer? Do you want to retain your high performing team members? This week, Dr. Pilcher offers an approach for connecting with your high performers and Erica Callaway joins her as a guest to model what this connection should sound like. Meeting with high performers the right way, so they know they are valued, moves the organization to achieve results. This episode addresses questions, such as: How do we retain our high performing employees? What should a conversation wi...
Low Performers: Who Are They?
April 22, 2019 10:00 - 20 minutes - 9.42 MBLow performers take up the majority of our time as leaders and cause their better performing coworkers stress. Today we address the types of low performing behaviors and what happens if we ignore them. This episode addresses questions, such as: How do we enable low performers? What are low performer behaviors? What about mean employees? Low Performers: Who Are They? is the fifth episode in a series describing the performance curve and performance conversations, beginning with E...
20: Low Performers: Who Are They?
April 22, 2019 10:00 - 20 minutes - 9.44 MBLow performers take up the majority of our time as leaders and cause their better performing coworkers stress. Today we address the types of low performing behaviors and what happens if we ignore them. This episode addresses questions, such as: How do we enable low performers? What are low performer behaviors? What about mean employees? Low Performers: Who Are They? is the fifth episode in a series describing the performance curve and performance conversations, beginning with E...
Low Performers: Who Are They?
April 22, 2019 10:00 - 20 minutes - 9.42 MBLow performers take up the majority of our time as leaders and cause their better performing coworkers stress. Today we address the types of low performing behaviors and what happens if we ignore them. This episode addresses questions, such as: How do we enable low performers? What are low performer behaviors? What about mean employees? Low Performers: Who Are They? is the fifth episode in a series describing the performance curve and performance conversations, beginning with E...
Don't Step in Quicksand
April 15, 2019 10:00 - 19 minutes - 9.05 MBWhile we navigate through work and life, we may occasionally find ourselves in over our heads. The harder we try to fight, the deeper we fall. For leaders Dr. Pilcher recommends 4 ways to help your solid performers avoid the quicksand and an additional 3 ways to avoid stepping into the quicksand yourself. This episode addresses questions, such as: How can we guide our teams to perform and persist during challenging times? What can you do if you’re in over your head, trapped as if you’...
19: Don't Step in Quicksand
April 15, 2019 10:00 - 19 minutes - 9.07 MBWhile we navigate through work and life, we may occasionally find ourselves in over our heads. The harder we try to fight, the deeper we fall. For leaders Dr. Pilcher recommends 4 ways to help your solid performers avoid the quicksand and an additional 3 ways to avoid stepping into the quicksand yourself. This episode addresses questions, such as: How can we guide our teams to perform and persist during challenging times? What can you do if you’re in over your head, trapped as if you’...
18: Solid Performers: Who Are They?
April 08, 2019 10:00 - 19 minutes - 9.19 MBMiddle solid performers make up half of our organization and have a lot to offer. It’s important for leaders to give them direction and opportunities to grow. Today we focus on 5 actions you can take to best support middle performers. This episode addresses questions, such as: What do middle performers want from their leaders? How can you help middle performers progress up the performance curve? How can you provide middle performers with the right feedback? Solid Performers: Who A...
Solid Performers: Who Are They?
April 08, 2019 10:00 - 19 minutes - 9.18 MBMiddle solid performers make up half of our organization and have a lot to offer. It’s important for leaders to give them direction and opportunities to grow. Today we focus on 5 actions you can take to best support middle performers. This episode addresses questions, such as: What do middle performers want from their leaders? How can you help middle performers progress up the performance curve? How can you provide middle performers with the right feedback? Solid Performers: Who A...
The Fire in the Belly
April 01, 2019 10:00 - 18 minutes - 8.65 MBWhen we speak of performance, we think of both an individual’s will and their skill. Do the members of our teams have the desire to do their best work and continue to get better? Today, we focus on the tremendous impact we can have on organizations when we have strong will or fire in our belly. This episode addresses questions, such as: What does it mean to have a ‘fire in the belly’? What do I do with a high performer who poisons the work environment with negativity? What is more i...
17: The Fire in the Belly
April 01, 2019 10:00 - 18 minutes - 8.66 MBWhen we speak of performance, we think of both an individual’s will and their skill. Do the members of our teams have the desire to do their best work and continue to get better? Today, we focus on the tremendous impact we can have on organizations when we have strong will or fire in our belly. This episode addresses questions, such as: What does it mean to have a ‘fire in the belly’? What do I do with a high performer who poisons the work environment with negativity? What is more i...
16: High Performers: Who Are They?
March 25, 2019 10:00 - 16 minutes - 7.73 MBWhat are the 5 characteristics of high performers and why they are crucial to keep on your team? High performers do their best and their best makes a difference; they deserve for us to give our best to them. Learn how to identify your high performers, and how to retain them using the 3 techniques provided this week. This episode addresses questions, such as: How do high performing employees act? How do we retain our highest performing employees? What do high performers want for from...
High Performers: Who Are They?
March 25, 2019 10:00 - 16 minutes - 7.71 MBWhat are the 5 characteristics of high performers and why they are crucial to keep on your team? High performers do their best and their best makes a difference; they deserve for us to give our best to them. Learn how to identify your high performers, and how to retain them using the 3 techniques provided this week. This episode addresses questions, such as: How do high performing employees act? How do we retain our highest performing employees? What do high performers want for from...
15: Building a Bank Account of Trust
March 18, 2019 10:00 - 14 minutes - 6.53 MBDr. Pilcher explains what an emotional bank account is, and why it’s necessary to maintain a positive balance with your teams and coworkers in this week's episode. Master how you can provide feedback for improvement without damaging your relationships and find out 7 ways to nurture an emotional bank account with your team. This episode addresses questions, such as: How can I develop positive relationships with my team? How do I provide constructive feedback to my team without ruining ...
Building a Bank Account of Trust
March 18, 2019 10:00 - 14 minutes - 6.53 MBDr. Pilcher explains what an emotional bank account is, and why it’s necessary to maintain a positive balance with your teams and coworkers in this week's episode. Master how you can provide feedback for improvement without damaging your relationships and find out 7 ways to nurture an emotional bank account with your team. This episode addresses questions, such as: How can I develop positive relationships with my team? How do I provide constructive feedback to my team without ruining ...
Small Things, Big Difference
March 11, 2019 10:00 - 16 minutes - 7.41 MBThrough kindness we have a greater opportunity to achieve higher results. Individuals who combine their skills with kindness and drive can’t be stopped. Studies even show leaders who project warmth are more effective than leaders that lead with toughness. This week, Dr. Pilcher provides you with 8 quick actions you can do immediately to accelerate kindness. Practicing kindness is one small thing, that has really big results. This episode addresses questions, such as: How do kindness and...
Small Things, Big Difference
March 11, 2019 10:00 - 16 minutes - 7.41 MBThrough kindness we have a greater opportunity to achieve higher results. Individuals who combine their skills with kindness and drive can’t be stopped. Studies even show leaders who project warmth are more effective than leaders that lead with toughness. This week, Dr. Pilcher provides you with 8 quick actions you can do immediately to accelerate kindness. Practicing kindness is one small thing, that has really big results. This episode addresses questions, such as: How do kindness and...
14: Small Things, Big Difference
March 11, 2019 10:00 - 16 minutes - 7.43 MBThrough kindness we have a greater opportunity to achieve higher results. Individuals who combine their skills with kindness and drive can’t be stopped. Studies even show leaders who project warmth are more effective than leaders that lead with toughness. This week, Dr. Pilcher provides you with 8 quick actions you can do immediately to accelerate kindness. Practicing kindness is one small thing, that has really big results. This episode addresses questions, such as: How do kindness and...
That's the Way It Is
March 04, 2019 11:00 - 14 minutes - 6.58 MBCan you recall a time when you’ve been frustrated with another department in your organization, and you were told nothing can be done to solve the problem? Are leaders fighting about who is supposed to be responsible for something and blaming others when things don’t get done? The best solutions come from the people doing the work day in and day out. This episode focuses on breaking down barriers to improve workplaces. Learn how can you utilize your people to improve processes and systems th...
13: That's the Way It Is
March 04, 2019 11:00 - 14 minutes - 6.59 MBCan you recall a time when you’ve been frustrated with another department in your organization, and you were told nothing can be done to solve the problem? Are leaders fighting about who is supposed to be responsible for something and blaming others when things don’t get done? The best solutions come from the people doing the work day in and day out. This episode focuses on breaking down barriers to improve workplaces. Learn how can you utilize your people to improve processes and systems th...