Every Person, Every Time

Accelerate Your Performance

English - June 10, 2019 09:00 - 17 minutes - 8.2 MB - ★★★★★ - 29 ratings
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Previous Episode: 26: Service Recovery That Knocks it Out of the Park

Next Episode: 28: What's Under the Rock?

Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery.

This episode addresses questions, such as:

What is the difference between good service recovery and excellent service recovery?What steps can you take to recover from a bad customer experience? How can your organization own a customer complaint, gain insight to improve, and keep its reputation intact?

Recommended Learning: Build A Culture Around Service

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