Accelerate Your Performance
530 episodes - English - Latest episode: 3 days ago - ★★★★★ - 29 ratingsAccelerate Your Performance is a weekly podcast hosted by Dr. Janet Pilcher, Managing Director of Studer Education and author of Hardwiring Excellence in Education. Every week, Janet highlights tactical and actionable strategies that leaders in educational organizations can hardwire to meet successful student, service, and people outcomes. Listen now, and you’ll see why it’s ranked by ListenNotes in the top 5% of podcasts worldwide.
As she introduces a variety of pivotal leadership practices from the Nine Principles ® Framework, Janet underscores the importance of seamlessly integrating each practice to deliver positive and impactful results. For each leadership practice she introduces, Janet provides a solid foundation and then collaborates with coaching experts to dig deeper and demonstrate its practical application. Janet also interviews leaders and partners who excel at the tactics to hear about their implementation journeys, hurdles they’ve faced, and their notable achievements. To bring it all together, she offers a broader perspective on leadership, interviewing guests about a diverse array of topics on their paths to achieving organizational excellence.
Follow for weekly insights and actionable strategies to accelerate your performance and become your best at work!
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Episodes
Education Will Never Look the Same
November 05, 2020 10:00 - 18 minutes - 12.5 MBWhen we are faced with change we have an opportunity to respond with creative solutions. Today, our guest shares how her organization is inspired to navigate change by the vision: one team, one mission, one community. Superintendent of Hopkins County Schools, Deanna Ashby explains, "our mess has become our unified message together." Listen as Deanna and our host discuss how this district has become more than just a part of their community, and the deeper connections they've made as a result....
129: Education Will Never Look the Same
November 05, 2020 10:00 - 18 minutes - 12.5 MBWhen we are faced with change we have an opportunity to respond with creative solutions. Today, our guest shares how her organization is inspired to navigate change by the vision: one team, one mission, one community. Superintendent of Hopkins County Schools, Deanna Ashby explains, "our mess has become our unified message together." Listen as Deanna and our host discuss how this district has become more than just a part of their community, and the deeper connections they've made as a result....
128: Service in the Relationship Business
November 02, 2020 10:00 - 25 minutes - 17.4 MBBuilding relationships with our people is more important than ever as many are working in virtual environments. Not only are relationships key, they also help us all get through crisis times. In this episode, we are joined by Superintendent of Schools, Dr. Chris Hartly, and Assistant Superintendent, Dr. Colby Smart, from Humboldt County Office of Education in Northern California. Listen as our host Dr. Janet Pilcher asks them about overcoming the challenges that come with improvement work a...
Service in the Relationship Business
November 02, 2020 10:00 - 25 minutes - 17.4 MBBuilding relationships with people is more important than ever as we shift to more virtual environments. Not only are relationships key, they also help us all get through obstacles and challenges. In this episode, we are joined by Superintendent of Schools, Dr. Chris Hartly, and Assistant Superintendent, Dr. Colby Smart, from Humboldt County Office of Education in Northern California. Listen as they discuss overcoming the challenges that come with improvement work and how they're developing...
127: Vulnerability is at the Heart of Service Excellence
October 29, 2020 09:00 - 18 minutes - 12.5 MBTo deliver exceptional service we need to embrace vulnerability and courage. When leaders model this behavior in organizations, employees are encouraged to take risks and know that it's okay to fail. Today, Jon Malone, Director and CEO of Northwestern Illinois Association discusses his organization's commitment to service and how vulnerability impacts trust and accountability on his team. This episode answers questions such as: What does it look like to provide unmistakable value to those...
Vulnerability is at the Heart of Service Excellence
October 29, 2020 09:00 - 18 minutes - 12.5 MBTo deliver exceptional service we need to embrace vulnerability and courage. When leaders model this behavior in organizations, employees are encouraged to take risks and know that it's okay to fail. Today, Jon Malone, Director and CEO of Northwestern Illinois Association discusses his organization's commitment to service and how vulnerability impacts trust and accountability on his team. This episode answers questions such as: What does it look like to provide unmistakable value to those...
126: QuintEssential: Tips to Become a Great Leader
October 26, 2020 09:00 - 28 minutes - 19.8 MBQuint Studer has joined us as a guest on our podcast throughout 2020, sharing his stories and experiences from his career that we can learn and grow from. In this episode, we have collected highlights from these interviews and we revisit some of Quint's top tips and advice for leaders who want to be their best. This episode answers questions such as: What is really getting in our way? How can we build the courage it takes to make decisions that stem from character, not comfort? What ...
QuintEssential: Tips to Become a Great Leader
October 26, 2020 09:00 - 28 minutes - 19.8 MBQuint Studer has joined us as a guest on our podcast throughout 2020, sharing his stories and experiences from his career that we can learn and grow from. In this episode, we have collected highlights from these interviews and we revisit some of Quint's top tips and advice for leaders who want to be their best. This episode answers questions such as: What is really getting in our way? How can we build the courage it takes to make decisions that stem from character, not comfort? What ...
Purpose, Worthwhile Work, and Making a Difference P3
October 22, 2020 09:00 - 15 minutes - 10.6 MBIs your workplace culture vibrant? Is it a place where people want to stay and work? Is it a place that attracts top talent? In this episode, Quint Studer is back to share more about his experience in education and healthcare, and his current focus -- communities. Listen as our host Dr. Janet Pilcher asks Quint about lessons learned in his work to make communities vibrant places to live work and play. This episode answers questions such as: How do we continue to keep the flame burning ins...
125: Purpose, Worthwhile Work, and Making a Difference P3
October 22, 2020 09:00 - 15 minutes - 10.6 MBIs your workplace culture vibrant? Is it a place where people want to stay and work? Is it a place that attracts top talent? In this episode, Quint Studer is back to share more about his experience in education and healthcare, and his current focus -- communities. Listen as our host Dr. Janet Pilcher asks Quint about lessons learned in his work to make communities vibrant places to live work and play. This episode answers questions such as: How do we continue to keep the flame burning ins...
124: Purpose, Worthwhile Work, and Making a Difference P2
October 19, 2020 09:00 - 24 minutes - 16.7 MBHow did Quint advance his career from a High School Special Education Teacher to a Hospital President to a Founder and CEO? In this episode, we continue Quint Studer’s story from episode #122 and hear about one of his major life transitions-- a key moment when he took a risk and followed his heart. Listen as Quint and Janet discuss the part of his journey that fueled the creation for some of his greatest accomplishments. This episode addresses questions such as: How can we navigate our car...
Purpose, Worthwhile Work, and Making a Difference P2
October 19, 2020 09:00 - 24 minutes - 16.7 MBHow did Quint advance his career from a High School Special Education Teacher to a Hospital President to a Founder and CEO? In this episode, we continue Quint Studer’s story from episode #122 and hear about one of his major life transitions-- a key moment when he took a risk and followed his heart. Listen as Quint and Janet discuss the part of his journey that fueled the creation for some of his greatest accomplishments. This episode addresses questions such as: How can we navigate our car...
123: Manage Disruption: Adjust Quickly & Communicate Transparently
October 15, 2020 09:00 - 20 minutes - 14.1 MB2020 has been a psychologically challenging year for leaders and employees across all organizations. At the same time, disruption can be our greatest innovator, and we've all learned important lessons from this year that will stick with us. In this episode, Ocean Springs School District Superintendent, Dr. Bonita Coleman and Janet discuss balancing the burden of keeping people safe with the responsibility for student achievement. This episode addresses questions, such as: How does communi...
Manage Disruption: Adjust Quickly & Communicate Transparently
October 15, 2020 09:00 - 20 minutes - 14.1 MB2020 has been a psychologically challenging year for leaders and employees across all organizations. At the same time, disruption can be our greatest innovator, and we've all learned important lessons from this year that will stick with us. In this episode, Ocean Springs School District Superintendent, Dr. Bonita Coleman and Janet discuss balancing the burden of keeping people safe with the responsibility for student achievement. This episode addresses questions, such as: How does communi...
Purpose, Worthwhile Work, and Making a Difference P1
October 12, 2020 09:00 - 23 minutes - 16.3 MBWe all want to make a difference in our work. Whatever the path maybe that has brought us to this point in our careers, our experiences along the way are valuable and have shaped us into who we are. In this episode, we take a look at Quint Studer’s path—from his childhood to his journey in education and healthcare. Listen as our host Dr. Janet Pilcher asks Quint about his journey, stories about those who impacted him along the way, as well as valuable lessons he learned. This episode addres...
122: Purpose, Worthwhile Work, and Making a Difference P1
October 12, 2020 09:00 - 23 minutes - 16.3 MBWe all want to make a difference in our work. Whatever the path maybe that has brought us to this point in our careers, our experiences along the way are valuable and have shaped us into who we are. In this episode, we take a look at Quint Studer’s path—from his childhood to his journey in education and healthcare. Listen as our host Dr. Janet Pilcher asks Quint about his journey, stories about those who impacted him along the way, as well as valuable lessons he learned. This episode addres...
Elevate Your Communication
October 08, 2020 09:00 - 16 minutes - 11.4 MBHow do we speak our truth, while deepening our connection with others? Executive leader coach and author, Terre Short joins us to discuss more mindful, communication that comes from the heart. In episode 120 Janet and Quint discussed Terre’s book The Words We Choose: Your Guide to How and Why Words Matter. Today, listen as Terre shares tools from her book focused on how we can elevate our communication at work—making it more values-based and intentional— while remaining true to who we are. ...
121: Elevate Your Communication
October 08, 2020 09:00 - 16 minutes - 11.4 MBHow do we speak our truth, while deepening our connection with others? Executive leader coach and author, Terre Short joins us to discuss more mindful, communication that comes from the heart. In episode 120 Janet and Quint discussed Terre’s book The Words We Choose: Your Guide to How and Why Words Matter. Today, listen as Terre shares tools from her book focused on how we can elevate our communication at work—making it more values-based and intentional— while remaining true to who we are. ...
120: Why Do Words Matter?
October 05, 2020 09:00 - 24 minutes - 16.7 MBWords help us get where we want to go. Our words can make others feel better, or worse. Our words can diffuse difficult situations, or escalate them. This is why effective communication is so vital in every workplace. In this episode, listen as Quint Studer and our host Dr. Janet Pilcher discuss what leaders should avoid when it comes to communicating, and examples of ways words can be used effectively in a variety of workplace situations. This episode addresses questions, such as: How can...
Why Do Words Matter?
October 05, 2020 09:00 - 24 minutes - 16.7 MBWords help us get where we want to go. Our words can make others feel better, or worse. Our words can diffuse difficult situations, or escalate them. This is why effective communication is so vital in every workplace. In this episode, listen as Quint Studer and our host Dr. Janet Pilcher discuss what leaders should avoid when it comes to communicating, and examples of ways words can be used effectively in a variety of workplace situations. This episode addresses questions, such as: How can...
119: What it Really Means to be Thoughtful
October 01, 2020 09:00 - 9 minutes - 6.73 MBHurricane Sally recently impacted our local area in Pensacola, leaving thousands with damage, flooding, and even the loss of an essential bridge between our communities. But what left the greatest impression on our host, Janet Pilcher was the small, yet powerful acts of thoughtfulness that emerged among the mess. Striking acts of thoughtfulness were not only seen within our team but across our city. Being thoughtful is so much more than being nice, it requires more reflection and considerati...
What it Really Means to be Thoughtful
October 01, 2020 09:00 - 9 minutes - 6.73 MBHurricane Sally recently impacted our local area in Pensacola, leaving thousands with damage, flooding, and even the loss of an essential bridge between our communities. But what left the greatest impression on our host, Janet Pilcher was the small, yet powerful acts of thoughtfulness that emerged among the mess. Striking acts of thoughtfulness were not only seen within our team but across our city. Being thoughtful is so much more than being nice, it requires more reflection and considerati...
How Do We Achieve Team Success?
September 28, 2020 09:00 - 13 minutes - 9.52 MBHow can our teams reach the goals we set out to accomplish? What does it mean for our teams to be successful? Using the right metrics to track progress and engaging in conversations to problem-solve are keys to helping us get there. In this episode, listen as our host Janet Pilcher discusses tools and tactics to help our teams reach our goals and be successful. This episode addresses questions, such as: How do we apply a system to continuously review our progress? What are the key ingred...
118: How Do We Achieve Team Success?
September 28, 2020 09:00 - 13 minutes - 9.52 MBHow can our teams reach the goals we set out to accomplish? What does it mean for our teams to be successful? Using the right metrics to track progress and engaging in conversations to problem-solve are keys to helping us get there. In this episode, listen as our host Janet Pilcher discusses tools and tactics to help our teams reach our goals and be successful. This episode addresses questions, such as: How do we apply a system to continuously review our progress? What are the key ingred...
117: What is Micromanagement?
September 24, 2020 09:00 - 23 minutes - 15.9 MBWhen we think of micromanaging, we typically think of it as a negative thing. But the reality is, extra supervision and coaching are sometimes necessary before some individuals are ready to leave the nest. In today's episode, Quint Studer and Janet dive into the topic—discussing what micromanaging is, when it’s necessary, and how leaders can communicate effectively with employees who may need extra support and supervision. This episode addresses questions, such as: How can we have product...
What is Micromanagement?
September 24, 2020 09:00 - 23 minutes - 15.9 MBWhen we think of micromanaging, we typically think of it as a negative thing. But the reality is, extra supervision and coaching are sometimes necessary before some individuals are ready to leave the nest. In today's episode, Quint Studer and Janet dive into the topic—discussing what micromanaging is, when it’s necessary, and how leaders can communicate effectively with employees who may need extra support and supervision. This episode addresses questions, such as: How can we have product...
The Partnership Between Schools and Families
September 21, 2020 09:00 - 11 minutes - 7.71 MB2020 has intensified the need for a partnership to exist between teachers and parents. While parents are appreciating the role of teacher now more than ever, today's guest explains, the role of learning coach has always belonged to parents. In today's episode, listen as Dr. Erica Karr and Janet discuss practical tips that will help leaders build parent confidence and support for students in these uncertain times and beyond. This episode addresses questions, such as: How can education leade...
116: The Partnership Between Schools and Families
September 21, 2020 09:00 - 11 minutes - 7.71 MB2020 has intensified the need for a partnership to exist between teachers and parents. While parents are appreciating the role of teacher now more than ever, today's guest explains, the role of learning coach has always belonged to parents. In today's episode, listen as Dr. Erica Karr and Janet discuss practical tips that will help leaders build parent confidence and support for students in these uncertain times and beyond. This episode addresses questions, such as: How can education leade...
The Partnership Between Schools and Families
September 21, 2020 09:00 - 11 minutes - 7.71 MB2020 has intensified the need for a partnership to exist between teachers and parents. While parents are appreciating the role of teacher now more than ever, today's guest explains, the role of learning coach has always belonged to parents. In today's episode, listen as Dr. Erica Karr and Janet discuss practical tips that will help leaders build parent confidence and support for students in these uncertain times and beyond. This episode addresses questions, such as: How can education leade...
How Can We Stop Complaining, Comparing, and Criticizing?
September 17, 2020 09:00 - 21 minutes - 14.4 MBWhat kind of impact does the energy we bring to work have on others? There are three things leaders will want to avoid in order to inspire positive attitudes and productivity on their teams. In today's episode, Quint Studer and Janet discuss seemingly harmless, yet dangerous patterns of thinking that can be destructive to our organizations. Listen as we share practical tips that will help us frame our messages and take ownership. This episode addresses questions, such as: Why are the thre...
115: How Can We Stop Complaining, Comparing, and Criticizing?
September 17, 2020 09:00 - 21 minutes - 14.4 MBWhat kind of impact does the energy we bring to work have on others? There are three things leaders will want to avoid in order to inspire positive attitudes and productivity on their teams. In today's episode, Quint Studer and Janet discuss seemingly harmless, yet dangerous patterns of thinking that can be destructive to our organizations. Listen as we share practical tips that will help us frame our messages and take ownership. This episode addresses questions, such as: Why are the thre...
How Can We Stop Complaining, Comparing, and Criticizing?
September 17, 2020 09:00 - 21 minutes - 14.4 MBWhat kind of impact does the energy we bring to work have on others? There are three things leaders will want to avoid in order to inspire positive attitudes and productivity on their teams. In today's episode, Quint Studer and Janet discuss seemingly harmless, yet dangerous patterns of thinking that can be destructive to our organizations. Listen as we share practical tips that will help us frame our messages and take ownership. This episode addresses questions, such as: Why are the thre...
Words Have Power
September 14, 2020 09:00 - 20 minutes - 14.1 MB"Good communication is the bridge between confusion and clarity." — Nat Turner That’s how our guest, Leader Coach Dr. JoAnn Sternke started today’s episode. Due to uncertainty and a rapidly changing external environment, leaders are being bombarded with questions. It's critical for us to respond with messages that are well-framed to enhance clarity, build trust, and reduce anxiety. On the other hand, poor communication can result in the exact opposite. Listen as JoAnn Sternke and our host D...
114: Words Have Power
September 14, 2020 09:00 - 20 minutes - 14.1 MB"Good communication is the bridge between confusion and clarity." — Nat Turner That’s how our guest, Leader Coach Dr. JoAnn Sternke started today’s episode. Due to uncertainty and a rapidly changing external environment, leaders are being bombarded with questions. It's critical for us to respond with messages that are well-framed to enhance clarity, build trust, and reduce anxiety. On the other hand, poor communication can result in the exact opposite. Listen as JoAnn Sternke and our host D...
The Advantage of Being Yourself
September 10, 2020 09:00 - 22 minutes - 15.7 MBWe all have preconceived notions of what a CEO should look like, or act like. But the truth is, the best leaders have a variety of qualities and no two are the same. There is one thing successful leaders have in common: they are true to themselves. We have to know who we are as leaders, and most importantly, we have to know who we are not. In this episode, listen as Quint Studer and our host Dr. Janet Pilcher discuss why leadership is an inside job and how we can develop greater self-awarene...
113: The Advantage of Being Yourself
September 10, 2020 09:00 - 22 minutes - 15.7 MBWe all have preconceived notions of what a CEO should look like, or act like. But the truth is, the best leaders have a variety of qualities and no two are the same. There is one thing successful leaders have in common: they are true to themselves. We have to know who we are as leaders, and most importantly, we have to know who we are not. In this episode, listen as Quint Studer and our host Dr. Janet Pilcher discuss why leadership is an inside job and how we can develop greater self-awarene...
112: How Can We Manage Indefinite Despair?
September 07, 2020 09:00 - 11 minutes - 8.25 MBFeeling depleted is something many of us have probably experienced at some point during 2020. Maybe you’ve heard others you work with say they feel tired or burnt out. Can you relate? In the midst of COVID-19, a Presidential election, and racial tensions we face an ambiguous loss. We are not in control. There have been drastic changes to our way of life and what was familiar to us. In this episode, our Host Janet Pilcher shares reflections inspired by a recent article in Elemental, “Your Sur...
How Can We Manage Indefinite Despair?
September 07, 2020 09:00 - 11 minutes - 8.25 MBFeeling depleted is something many of us have probably experienced at some point during 2020. Maybe you’ve heard others you work with say they feel tired or burnt out. Can you relate? In the midst of COVID-19, a Presidential election, and racial tensions we face an ambiguous loss. We are not in control. There have been drastic changes to our way of life and what was familiar to us. In this episode, our Host Janet Pilcher shares reflections inspired by a recent article in Elemental, “Your Sur...
111: Supporting People Who Leave
September 03, 2020 09:00 - 22 minutes - 15.4 MBIt’s not easy when employees leave. Sometimes people leave to advance their careers in another organization. Sometimes they leave because we are forced to make layoffs. Other times, it may be because it's time to let a low-performer go. Whatever the reason, people are watching how leaders treat those who exit. In this episode, our Host Janet Pilcher and Quint Studer discuss how we can support people who leave and why it is so critical to set the right example for those who stay. This epis...
Supporting People Who Leave
September 03, 2020 09:00 - 22 minutes - 15.4 MBIt’s not easy when employees leave. Sometimes people leave to advance their careers in another organization. Sometimes they leave because we are forced to make layoffs. Other times, it may be because it's time to let a low-performer go. Whatever the reason, people are watching how leaders treat those who exit. In this episode, our Host Janet Pilcher and Quint Studer discuss how we can support people who leave and why it is so critical to set the right example for those who stay. This epis...
Be Ready to Return to Learn
August 31, 2020 09:00 - 16 minutes - 11.2 MBWe've finally reached the start of a new school semester and with that comes the execution of new plans. On today's episode, Studer Education Coach Dr. Melissa Matarazzo, and Studer Education Coach Dr. KK Owen, join Janet to discuss their perspective around returning to learn based on their experiences with school leaders across the country. While it will be essential to build confidence that students and employees are safe, we have to get back to our core business: student learning. This ...
110: Be Ready to Return to Learn
August 31, 2020 09:00 - 16 minutes - 11.2 MBWe've finally reached the start of a new school semester and with that comes the execution of new plans. On today's episode, Studer Education Coach Dr. Melissa Matarazzo, and Studer Education Coach Dr. KK Owen, join Janet to discuss their perspective around returning to learn based on their experiences with school leaders across the country. While it will be essential to build confidence that students and employees are safe, we have to get back to our core business: student learning. This ...
109: Leading a Successful First Day Back to School
August 27, 2020 09:00 - 15 minutes - 11 MBAt the beginning of any academic year, students, families, and school personnel experience an array of emotions. However we all know by now, 2020 has come with a unique set of challenges and emotions to manage. Today, Principal MaryJo Raczkowski-Shannon, describes the excitement students and teachers are feeling during their first week of re-opening Hunt Elementary School. In this episode, Janet and MaryJo discuss how her team built parent confidence and prioritized student and employee safe...
Leading a Successful First Day Back to School
August 27, 2020 09:00 - 15 minutes - 11 MBAt the beginning of any academic year, students, families, and school personnel experience an array of emotions. However we all know by now, 2020 has come with a unique set of challenges and emotions to manage. Today, Principal MaryJo Raczkowski-Shannon, describes the excitement students and teachers are feeling during their first week of re-opening Hunt Elementary School. In this episode, Janet and MaryJo discuss how her team built parent confidence and prioritized student and employee safe...
108: The Behavior That's Holding Leaders Back
August 24, 2020 09:00 - 23 minutes - 15.9 MBIt seems right now there are no easy decisions. It's uncomfortable for us as leaders to be living in a place of uncertainty. But as today's guest explains, leadership isn't comfortable. When faced with a crossroads of choosing character over comfort, most leaders will say they choose character however, subconsciously we are often choosing comfort. In order to create better communities, we’ll need to embrace the discomfort of doing what’s right. Listen as Quint Studer and Dr. Janet Pilcher di...
The Behavior That's Holding Leaders Back
August 24, 2020 09:00 - 23 minutes - 15.9 MBIt seems right now there are no easy decisions. It's uncomfortable for us as leaders to be living in a place of uncertainty. But as today's guest explains, leadership isn't comfortable. When faced with a crossroads of choosing character over comfort, most leaders will say they choose character however, subconsciously we are often choosing comfort. In order to create better communities, we’ll need to embrace the discomfort of doing what’s right. Listen as Quint Studer and Dr. Janet Pilcher di...
Stories of Purpose P4 - Every Student is Unique
August 20, 2020 09:00 - 18 minutes - 12.4 MBWhen Teachers, Principals, and Superintendents work together, every child has the best chance to be prepared for their future. In this episode, we hear a story that testifies the powerful role school personnel play in students’ success. Enga McClendon, a former teacher at N.B. Cook Elementary School, shares how two students overcame personal challenges and went on to graduate. Studer Education Leader Coach, Dr. KK Owen, Principal of N.B. Cook at the time, also joins us to share the impact th...
107: Stories of Purpose P4 - Every Student is Unique
August 20, 2020 09:00 - 18 minutes - 12.4 MBWhen Teachers, Principals, and Superintendents work together, every child has the best chance to be prepared for their future. In this episode, we hear a story that testifies the powerful role school personnel play in students’ success. Enga McClendon, a former teacher at N.B. Cook Elementary School, shares how two students overcame personal challenges and went on to graduate. Studer Education Leader Coach, Dr. KK Owen, Principal of N.B. Cook at the time, also joins us to share the impact th...
Stories of Purpose P4 - Every Student is Unique
August 20, 2020 09:00 - 18 minutes - 12.4 MBWhen Teachers, Principals, and Superintendents work together, every child has the best chance to be prepared for their future. In this episode, we hear a story that testifies the powerful role school personnel play in students’ success. Enga McClendon, a former teacher at N.B. Cook Elementary School, shares how two students overcame personal challenges and went on to graduate. Studer Education Leader Coach, Dr. KK Owen, Principal of N.B. Cook at the time, also joins us to share the impact th...
Strive for Equity and to Serve the Most Vulnerable
August 17, 2020 09:00 - 18 minutes - 12.9 MBAs we start to welcome students back to school, leaders are focused on how to help ease the anxieties of students and families. Dr. Michelle Rodriguez and her team at Pajaro Valley Unified School District have built systems and processes to do just that. This school district exemplifies how a heart service can help lead to swift, decisive action. Listen as Michelle and Janet discuss how a strong commitment to service has helped the district get ready for fall, enabling teachers and administr...