![Accelerate Your Performance artwork](https://is3-ssl.mzstatic.com/image/thumb/Podcasts113/v4/38/1c/1d/381c1d26-d26c-c646-e52f-e4723d7557ad/mza_224333030089562200.jpg/100x100bb.jpg)
27: Every Person, Every Time
Accelerate Your Performance
English - June 10, 2019 09:00 - 17 minutes - 8.2 MB - ★★★★★ - 29 ratingsCareers Business Education leader development relationship building personal development continuous improvement employee engagement effective leadership career coaching managing change company culture Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: 26: Service Recovery That Knocks it Out of the Park
Next Episode: 28: What's Under the Rock?
Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery.
This episode addresses questions, such as:
What is the difference between good service recovery and excellent service recovery?What steps can you take to recover from a bad customer experience? How can your organization own a customer complaint, gain insight to improve, and keep its reputation intact?
Recommended Reading:Turn Those Upset Customers Around: Best Practices for Customer Service Recovery
Recommended Learning: Build A Culture Around Service
__________________________________________________________________