Service Recovery That Knocks it Out of the Park
Accelerate Your Performance
English - June 03, 2019 09:00 - 13 minutes - 6.02 MB - ★★★★★ - 29 ratingsCareers Business Education leader development relationship building personal development continuous improvement employee engagement effective leadership career coaching managing change company culture Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Despite best efforts, sometimes we fail at providing the outstanding service our customers deserve. During these times, a service recovery process can turn a negative customer experience into an opportunity to satisfy the individual and for the organization to improve. Using a real-life example, Dr. Pilcher identifies six actions to sincere service recovery your customers will thank you for.
This episode addresses questions, such as:
How can organizations recover from less than outstanding service? What are the best practices of high-level service recovery?How can we use customer feedback as a training opportunity for the organization?
Recommended Reading:Turn Those Upset Customers Around: Best Practices for Customer Service Recovery
Recommended Tool: Service Excellence Self-Assessment
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