UC Today
637 episodes - English - Latest episode: 16 days ago - ★★★★★ - 1 ratingNews and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
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Episodes
The Latest Big News on Verizon Dropping BlueJeans, Zoom Phone Reaches $0.5b, Back to the Office Woes
August 30, 2023 15:00 - 27 minutes - 18.6 MBIn this episode of The Latest Big News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the industry. The panellists discuss a variety of hot topics in the UCaaS space, including: Verizon dropping BlueJeans Zoom Phone hits $0.5bn WhatsApp develops business features Did we get back to the office right? Our panel features the following UC experts: Zeus Kerravala, Principal Analyst, ZK Research Craig Durr, Senior Analyst, Futurum Group Ev...
BSB Points to Support and Customer Ownership as Key to UCaaS Success
August 29, 2023 13:00 - 17 minutes - 12.2 MBUC Today's David Dungay hosts Peter Johnson, President, BSB Communications and partner of Intermedia. The conversation covers the following points: Why BSB looked beyond their current Mitel partnership to Intermedia What makes a successful UCaaS migration Why is customer ownership important to BSB and the customer base? Is there a danger too much of the channel is handing customer ownership over to vendors?
Inside Yeastar's Evolving Product and Channel Strategies
August 17, 2023 10:00 - 10 minutes - 6.96 MBUC Today's Tom Wright hosts Arya Zhou, Regional Sales Director, Yeastar and Jason New, Senior Training Instructor at Yeastar. In this session, we discuss the following: Yeastar's channel strategy How Yeastar differentiates from its competitors Upcoming product innovations
The AI Revolution Balancing Productivity and Compliance in Finance
August 14, 2023 16:00 - 25 minutes - 17.5 MBUC Today's David Dungay talks to Hari Asok, Senior Director of Product Management, Smarsh & Shaun Hurst, Principal Regulatory Advisor, Smarsh about the compliance environment in the financial sector with the proliferation of AI tools.
Spectralink for Aquatherm Connecting Frontline Workers with DECT and Microsoft Teams
August 08, 2023 16:00 - 11 minutes - 7.7 MBUC Today's Tom Wright hosts Udo Kerger from Spectralink. In this session, we discuss the following: How to integrate existing UC environments with Teams How a company should approach their device strategy How Spectralink helped Aquatherm with its migration
The Latest Big News on Cisco Layoffs, Copilot Pricing & RingCentral's Expansion in India
August 03, 2023 16:00 - 20 minutes - 14.1 MBIn this episode of The Latest Big News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the industry. The panellists discuss a variety of hot topics in the UCaaS space, including: The latest round of layoffs at Cisco Microsoft Inspire news The proposed Copilot pricing RingCentral's expansion plans in India Our panel features the following UC experts: Evan Kirstel, Social Media Strategist, BCStrategies Zeus Kerravala, Principal Analyst, Z...
Inside CallTower's European Expansion
August 03, 2023 09:00 - 17 minutes - 12.1 MBUC Today's Tom Wright hosts CallTower's William Rubio and Cavell's Patrick Watson. In this session we discuss the following: The rationale behind CallTower's communication How to choose your service provider in a crowded market What's next for the voice and UCaaS markets
AudioCodes and Solgari Bring Microsoft Teams Differentiation to Market
August 03, 2023 09:00 - 15 minutes - 10.4 MBUC Today's David Dungay hosts Marcel McCann, CTO, Solgari & Paul Marshall, Strategic Partner Manager, AudioCodes. In this session we discuss the following: How flexibility and scalability have been key value drivers of the Solgari proposition What are execs concerned about when it comes to making CX work within the Microsoft ecosystem? How are AudioCodes and Solgari bringing differentiation to market around Teams?
Secure, Survive, Thrive: Strengthening Microsoft Workplaces
August 03, 2023 07:00 - 14 minutes - 9.93 MBIn this interview, David Dungay from UC Today is joined by Mark Bunnell, Chief Operating Officer from NUWAVE. Together, they explore NUWAVE's stance on security and how they are providing a service to enable partners to safely adopt Microsoft Teams and deliver it to their customers in a safe manner. Discussion points include: How companies are now prioritising security when planning their modern workplace How NUWAVE has encompassed security across the product set Constellation and how pa...
License to Thrill: Empowering Microsoft Teams Users with AI for Outstanding Customer Experience
August 01, 2023 19:00 - 33 minutes - 22.9 MBIn a world where Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) are increasingly merging, the race is on to deploy next-generation tools that arm employees with the power to deliver unparalleled customer experiences. Enter Microsoft Teams, which is not just the world's favourite UC tool, but it empowers users with generative AI capabilities that redefine the contact centre landscape. In this session, Rob Scott from UC Today (Agent Scott 008) speaks with...
Generative AI: Solving the Data Protection Problems
July 31, 2023 16:00 - 23 minutes - 16.5 MBWatch on YouTube. UC Today's Tom Wright hosts Shaun Hurst Principle Regulator Advisor at Smarsh. In this session we discuss the following: Why generative AI has taken off The security and data protection implications How organisations can get started To find out more visit smarsh.com. Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel. You can also join in the conversation on our Twitter and LinkedIn pages.
Dstny Call2Teams is 'Breaking Ground' in Microsoft Teams Calling
July 25, 2023 15:00 - 13 minutes - 9.12 MBUC Today's Tom Wright hosts Dstny's Mark Herbert. In this session, we discuss the following: Biggest challenges to service providers leveraging Teams Dstny's portfolio of Teams voice products for service providers How future innovation is set to unfold
BCM One Supercharges Voice Services with PureIP Acquisition
July 25, 2023 14:00 - 14 minutes - 9.97 MBDavid Dungay talks to Geoffrey Bloss, CEO of BCM One about his latest acquisition of PureIP. They discuss why the acquisition complements the current portfolio and what it means for customers and partners going forwards. For more information on how BCM One can impact your business, please visit: https://www.bcmone.com/ Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel. You can also join in the conversation on our Twitter and Link...
What's Driving the Surge in Demand for Omnichannel
July 21, 2023 09:00 - 10 minutes - 7.38 MBUC Today's Tom Wright hosts Soprano Design's Matt Rawbone. In this session, we discuss the following: How omnichannel can solve common customer experience challenges How omnichannel can improve fraud prevention Top use cases for omnichannel technology
Cataleya CEO on Bangladesh's Booming Comms Scene
July 19, 2023 10:00 - 8 minutes - 5.8 MBUC Today's Tom Wright hosts Cataleya CEO Andreas Hipp. In this session, we discuss: What's happening in Bangladesh from a technology infrastructure perspective? Cataleya's role in Bangladesh's comms scene The products and services that Cataleya are going to market with in Bangladesh Insight into how Cataleya's plans may develop over the coming months
NUWAVE’s Unique Proposition Revolutionizing Partner Success in the Zoom Ecosystem
July 13, 2023 16:00 - 10 minutes - 7.45 MBIn this interview, Rob Scott from UC Today is joined by Mark Bunnell, Chief Operating Officer from NUWAVE and Todd Surdey, Head of Global Channels & Business Development at Zoom. Together, they explore Zoom's Distributor Program for Partners and how NUWAVE is streamlining the experience for partners who are looking to fully leverage the Zoom Phone and Bring Your Own Carrier offerings. Discussion points include: What is the Zoom Partner Opportunity and why is it currently in high demand? ...
Inside Coolpo's AI-Powered Hybrid Meeting Strategy
July 11, 2023 14:00 - 4 minutes - 3.24 MBUC Today's Tom Wright hosts Coolpo's Director of Product Strategy, Girlen Milleza. In this session, we discuss the following: The challenges of building hybrid work models The devices Coolpo sees the most demand for How AI can improve productivity and user experience
Delivering a Fantastic Digital Workplace Experience with Microsoft Teams
July 05, 2023 15:00 - 21 minutes - 14.8 MBUC Today's David Dungay talks to Tim Jalland, Solution Director for VOSS Solutions & Kevin Kieller, Lead Analyst, enableUC about how customers should pay more attention to the management of Microsoft Teams. They discuss why Teams management is more important than migration and how VOSS can help companies on-board new staff, track user adoption, usage and experience.
Conversation Analytics with Custom Business Intelligence Reporting
July 04, 2023 13:00 - 18 minutes - 12.6 MBUC Today's Tom Wright hosts CallCabinet's Craig du Plessis. In this session, we discuss the following: Why conversation analytics is essential for enterprise How conversation analytics help manage CX metrics The ways conversation analytics can reduce customer churn
Why Disabling UC Tools Can Make You LESS Compliant
July 03, 2023 10:00 - 17 minutes - 12 MBUC Today's Tom Wright hosts Theta Lake's Devin Redmond. In this session, we discuss the following: Why organisations have turned off UC tools to try and stay compliant The negative effects of not getting full RoI on UC investments How hybrid work impacts compliance
The Latest Big News from Avaya Engage & Meeting Room Experience
July 03, 2023 10:00 - 14 minutes - 9.77 MBIn this episode of The Latest Big News, host David Dungay welcome some of the industry’s top analysts to talk about the latest news in the industry. The panellists discuss a variety of hot topics in the UCaaS space, including: Avaya's Engage event highlights Why Meeting Experience has become front and centre for businesses Our panel features the following UC experts: Evan Kirstel, Social Media Strategist, BCStrategies Melissa Swartz, Cloud Phone Expert, Swartz Consulting
Delivering Great CX with a Simplified CCaaS Strategy
June 27, 2023 07:00 - 23 minutes - 16.5 MBUC Today's David Dungay hosts Anand Viswanathan, AVP & Global Head - CCaaS, Tata Communications. In this session, we discuss the following: The big customer challenges for businesses trying to implement a CCaaS strategy Is CCaaS the answer to great CX? Why should customers want a simplified experience when it comes to CCaaS?
Exploring AI-Powered Use Cases with Oded Gal
June 23, 2023 09:00 - 20 minutes - 14.3 MBRob Scott talks to former Zoom Chief Product Officer Oded Gal about the top uses for Generative AI and platforms like ChatGPT and Google Bard in enterprise communications. They discuss personal assistants, enhanced meeting experiences and workflow automation. Oded offers viewers expert insight into the future of work and hybrid workplace communication and collaboration.
Variphy Launches Analytics for Zoom and Webex
June 14, 2023 08:00 - 7 minutes - 5.48 MBWatch on YouTube. UC Today's Tom Wright hosts Kyle from Variphy. In this session we discuss the following: How organisations benefit from call analytics Key features of Variphy's Zoom and Cisco analytics What's coming down the line from Variphy To find out more visit Variphy. Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our YouTube channel. You can also join in the conversation on our Twitter and LinkedIn pages.
How Partners Can Differentiate Their Hybrid Offering
June 13, 2023 10:00 - 17 minutes - 12 MBWatch on YouTube. UC Today's David Dungay hosts Chris Blagg, COO & Co-Founder, Fuse 2. In this session we discuss the following: Has the last three years changed the way/ pace in which companies are willing to move to cloud technology? How Is Fuse 2 differentiating when it comes to cloud migrations? Where are the opportunities for channel to get the most out of this period? Top tips to help them get their hybrid offering right? To find out more visit Fuse2. Thanks for watching, ...
Building Hybrid Meeting Rooms for the Future
June 12, 2023 11:00 - 25 minutes - 17.7 MBCraig Durr, Senior Analyst, Wainhouse & Max Makeev, Co-Founder, Owl Labs join David Dungay, Editor in Chief, UC Today for this latest interview. Key talking points include: The MOST critical technology components needed to create a hybrid meeting room today The impact of AI on the meeting room space How to create great hybrid meeting rooms
How to Empower the Deskless Worker with UCaaS
June 05, 2023 14:00 - 16 minutes - 11 MBUC Today's David Dungay hosts Andy Macqueen, EMEA Business Development Director, Spectralink & Evan Kirstel, B2B Social Influencer, BC Strategies. In this session we discuss the following: Why do UCaaS solutions make a difference when connecting deskless with the rest of the business? How can IT teams effectively manage their distributed workforce in a hybrid environment? Where can partners add tangible value to companies with a distributed workforce?
The Latest Big News on Zoom Phone Growth, Avaya & Lifesize Bankruptcy Update & Workplace Trends
June 01, 2023 10:00 - 38 minutes - 26.3 MBIn this episode of The Latest Big News, hosts Rob Scott and David Dungay welcome some of the industry’s top analysts to talk about the latest news in the industry. The panellists discuss a variety of hot topics in the UCaaS space, including: Zoom's latest financials, including Zoom Phone growth Avaya's emergence from Chapter 11 Lifesize enters bankruptcy proceedings Microsoft Executive pushes back on return to the office policy Which communications channel would you drop? - survey resu...
UCX Has Landed in Manchester
May 26, 2023 07:00 - 9 minutes - 6.38 MBFollowing a successful second annual event in Manchester, Rob Scott from UC Today speaks to Tanya Cooper, Commercial Director & Head of UCX at Imago Techmedia about their recent event highlights. Upcoming UCX Events: UCX USA - Austin, Texas, September 13-14, 2023 UC EXPO Europe - London, UK, October 4-5, 2023
How to Capture Communications in Microsoft Teams with Call Recording
May 18, 2023 10:00 - 12 minutes - 8.44 MBUC Today's David Dungay hosts Chloe Emm, Growth Director at Oak Innovation. In this session, we discuss the following: What are the big challenges facing businesses looking to implement Teams Call Recording right now? Why is certification so important for a Teams call recording solution? Which industries are you seeing the biggest opportunities for partners to bring call recording solutions in Teams to and why? How does Oak’s approach to call recording bring flexibility to customers?
Q-SYS and Lenovo Partner Up on High-Impact Spaces
May 17, 2023 10:00 - 14 minutes - 9.86 MBRob Scott from UC Today news is joined by Jason Moss, VP of Corporate Development and Alliances, Q-SYS and Shannon MacKay, General Manager, WW Smart Collaboration Business Group, Lenovo. Q-SYS has partnered with Lenovo to offer bundled room compute solutions with Q-SYS audio, video, and control. This collaboration aims to expand the reach of both companies in the UC market by providing a complete offering for customers looking to deploy high-impact spaces. The partnership aims to tap into t...
Tips and Tricks for Making Your Digital Workplace a Success
May 15, 2023 11:00 - 13 minutes - 9.48 MBUC Today's Tom Wright hosts Tim Jalland, IT Consultant and Solution Manager, VOSS and Jamie Litherland, Chief Operating Officer, VOSS. In this session, we discuss the biggest challenges associated with cloud migration and how to overcome them.
How Dstny Automate and Ribbon Partner for BYOC
May 15, 2023 11:00 - 7 minutes - 4.98 MBUC Today's Tom Wright hosts Dstny Automate's Mark Herbert and Ribbon's Greg Zweig. In this session, we discuss the following: The UCaaS voice integration platform developed in partnership with Dstny Automate and Ribbon Why Dstny Automate and Ribbon have partnered How the platform helps Service Providers address the rising need of BYOC
Nuwave SYNTHESIS is Powering Big Wins for Carriers
May 12, 2023 14:00 - 7 minutes - 4.84 MBIn this interview, Rob Scott from UC Today speaks to Mark Bunnell, COO, Nuwave about how SYNTHESIS is powering big wins for carriers offering services into UC platforms like Microsoft Teams and Zoom. They discuss: Why adding voice into Microsoft Teams and Zoom continues to be a top priority for carriers How SYNTHESIS helps carriers save money Why fast enablement is playing a big factor in a carrier's decision to choose SYNTHESIS The key signals carriers should be looking for in their bu...
Operator Connect can now be Enabled and Automated
May 09, 2023 11:00 - 9 minutes - 6.86 MBUC Today's David Dungay hosts Mark Bunnell, Chief Operating Officer, Nuwave. In this session, we discuss the following: How Nuwave's Operator Connect enablement is unique in the context of the global marketplace How Nuwave's partners are benefiting from what the company has developed for Operator Connect The steps that need to be taken for a partner to get involved
Why Teams is the Heart of Microsoft’s Hybrid Workplace
May 09, 2023 11:00 - 19 minutes - 13.3 MBUC Today's Tom Wright hosts Erin Romeo, VP of Global Alliances, AudioCodes. In this session, we discuss the following: How Teams might fit into Microsoft's wider vision for the hybrid workplace Has the hybrid workplace replaced the idea of the digital workplace? Most organisations have invested in technology for voice, so should they run Teams in parallel with that technology, or is it better to integrate the legacy communications infrastructure with a cloud platform like Teams?
Video Must be Present Where Work 'Happens'
May 05, 2023 12:00 - 12 minutes - 8.46 MBUC Today's David Dungay hosts Paul Sparta, CEO, Vbrick. In this session we discuss the following: How can embedding video into different parts of the workflow benefit businesses? What is Microsoft's eCDN and why should businesses consider the service/ how does Vbrick offer value at the 'deep end' where Microsoft can't? Top tips for businesses that are looking to optimise video workflow?
Exclusive: Avaya CEO on Chapter 11, Tough Decisions and the Company's Future
May 04, 2023 15:00 - 29 minutes - 20.6 MBAt this year’s Channel Partners Conference and Expo 2023, David Dungay, Editor in Chief from UC Today interviewed Alan Maserak, CEO at Avaya on their recent emergence from Chapter 11 on May 1st and the road ahead for its employees, partners and customers. In the session, Alan explains: Chapter 11 update and debt restructuring Avaya’s tough decisions Financial and investment strategy - people, products, brand and distribution Product roadmap and go-to-market; Avaya Experience Platform, ...
The Latest Big News on Microsoft Decoupling Teams from Office365, Driving Employee Engagement & More
May 03, 2023 09:00 - 30 minutes - 20.9 MBIn this episode of The Latest Big News, hosts Rob Scott and David Dungay welcome some of the industry’s top analysts to talk about the latest news in the industry. The panellists discuss a variety of hot topics in the UCaaS space, including: Microsoft Decoupling Teams from Office365 Creating Employee Engagement with Meetings Security in the Hybrid Workplace Our panel features the following UC experts: Evan Kirstel, Social Media Strategist, BCStrategies Dan Root, Senior Analyst, Wainho...
Bespoke CX – The Importance of Digital Optimisation
April 18, 2023 15:00 - 16 minutes - 11.1 MBUC Today's David Dungay hosts Thomas Laboulle, CEO, Toku. In this session, we discuss the following: What is Toku's current assessment of the enterprise market and its need for ‘Digital Optimisation’? Why is an end-to-end approach necessary for enterprises? How should enterprises approach this task of tying their existing tech to new investments to get a seamless CX experience? What does Toku offer from a support perspective for companies ‘optimising’?
The Latest Big News on Microsoft Teams 2.0, Copilot, and Enterprise Connect Announcements
April 13, 2023 11:00 - 49 minutes - 34.1 MBIn this episode of The Latest Big News, hosts Rob Scott and David Dungay welcome some of the industry’s top analysts to talk about the latest news in the industry. The panellists discuss a variety of hot topics in the UCaaS space, including: Enterprise Connect announcements Microsoft Teams 2.0 Copilot Our panel features the following UC experts: Zeus Kerravala, Principal Analyst, ZK Research Craig Durr, Senior Analyst, Wainhouse Evan Kirstel, Social Media Strategist, BCStrategies Jo...
NEC and Greet Slash Costs and Boost Efficiency at Pozitive Energy
March 29, 2023 08:00 - 5 minutes - 3.95 MBUC Today's Tom Wright hosts NEC's Kieran Dalton and Greet Solutions' Paul Crudgington. In this session, we discuss how NEC and Greet cut costs for their customers while also improving productivity.
How Intermedia is Driving Business for Channel Partners
March 28, 2023 12:00 - 9 minutes - 6.52 MBUC Today's Tom Wright hosts Philippe du Fou, EMEA Sales Director, Intermedia. In this session, we discuss the following: The biggest challenges and opportunities for MSPs How end customer demands of partners are changing How Intermedia's channel strategy will develop this year
ISO 27001 is No Longer the Gold Standard for UC Providers
March 27, 2023 14:00 - 14 minutes - 10.2 MBWatch on YouTube. Rob Scott from UC Today is joined by data protection expert Dr. Scott Allendevaux who guides us through why ISO 27001 is no longer the gold standard for UC providers. Key discussion points include: ISO 27001 has long been the gold standard for many UC providers ensuring information security, is it still as important as ever? What other international practices help to identify and measure risk should UC providers consider and why? By getting up to date, what bottom-lin...
Grandstream - Wireless is the Future of UC
March 27, 2023 13:00 - 11 minutes - 8.01 MBUC Today's David Dungay hosts Phil Bowers, Director of Marketing at Grandstream Networks. In this session, we discuss the following: What is driving the demand for wireless endpoints right now? What kinds of challenges are wireless technologies helping businesses overcome? What kinds of benefits come from having your UC platform and wireless devices on the same network (from a management perspective)? Is wireless the future for UC platforms?!
NUWAVE Releases Constellation for UC Providers
March 23, 2023 15:00 - 11 minutes - 7.67 MBUC Today's Rob Scott hosts Mark Bunnell, Chief Operating Officer, Nuwave & Dr. Scott Allendevaux, Co-founder, Allendevaux & Company. In this session, we discuss: Constellation, an alliance between NUWAVE and Allendevaux, is now providing iPILOT partners and their customers access to a full-service cybersecurity offering. This includes ISO implementations, Audit, DPaaS, and Incident management to protect against the latest security and compliance requirements. With increased global regulat...
Fuse Teams and Meeting Room Tech With BlueJeans Gateway
March 15, 2023 11:00 - 8 minutes - 6.08 MBUC Today's Tom Wright hosts BlueJeans by Verizon's Richard Churms. In this session, we discuss the following: The challenges organisations face when trying to develop successful hybrid working strategies How to make the best use of existing tech investments and integrate successfully with new tech How BlueJeans and their Gateway solution can successfully help you navigate these challenges
An Overview of Conversation Analytics and How it is Critical for Business Growth
March 13, 2023 16:00 - 19 minutes - 13.1 MBUC Today's Ryan Smith hosts Craig du Plessis, Vice President of Analytics, CallCabinet. In this session, we discuss the following: An overview into what Conversation Analytics is How Conversation Analytics analyses recording data Why it is a critical tool for influencing success strategies for businesses How it can give a better insight into the customer experience How Conversation Analytics reduces customer churn Increasing productivity in contact centres using Conversation Analytics
Microsoft Teams News MARCH Update (2023)
March 09, 2023 16:00 - 37 minutes - 25.6 MBUC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot. Together they talk through the most popular Teams news headlines, plus, after the news, they dive into some open Teams Q&A with special guests including: Scott Riley, Founder, Cloud Nexus Ryan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.com Microsoft Teams News Monster features update coming for Microsoft Teams Rooms on Android: Quickly start an ad-...
Spearhead Business Communication with Push-To-Talk on Your Smartphone
March 08, 2023 14:00 - 11 minutes - 7.77 MBUC Today's Ryan Smith hosts David Liu, Founder and CEO, Deltapath. In this session, we discuss the following: What push-to-talk is The key features of Deltapath's push-to-talk solution The environments that push-to-talk can be deployed in