Delivering Great CX with a Simplified CCaaS Strategy

UC Today

English - June 27, 2023 07:00 - 23 minutes - 16.5 MB - ★★★★★ - 1 rating
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UC Today's David Dungay hosts Anand Viswanathan, AVP & Global Head - CCaaS, Tata Communications.

In this session, we discuss the following:

The big customer challenges for businesses trying to implement a CCaaS strategyIs CCaaS the answer to great CX?Why should customers want a simplified experience when it comes to CCaaS?