UC Today
637 episodes - English - Latest episode: 16 days ago - ★★★★★ - 1 ratingNews and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
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Episodes
Has the Technology Sector Finally Embraced Gender Equity
March 07, 2023 13:00 - 35 minutes - 24.4 MBUC Today's guest host Blair Pleasant speaks to Alison Hastings, Senior Director of Channel - UK&I, Avaya, Lorissa Horton, SVP/ GM Collaboration, Webex, & Charanya Kannan, Chief Customer, Product & Engineering, Talkdesk. In this session, we discuss the following: What were some challenges that had to be overcome, and how were they achieved? What could have helped make things easier during their respective careers? Did they have a mentor or someone to help, and if so, what’s the best way t...
The Latest Big News on Avaya Entering Chapter 11, Zoho Launching UC & Webex Revenues Decline
March 03, 2023 15:00 - 31 minutes - 21.7 MBIn this episode of BIG UC News hosts Rob Scott and David Dungay welcome some of the industry's top analysts to talk about the latest news in the industry. The panellists discuss a variety of hot topics in the UCaaS space, including: Avaya enters Chapter 11 – what does this really mean? Zoho enters the UC space – Are CRM vendors the new competition? Webex sees a decline in collaboration revenues (-10%) - are we really seeing a reduction in online meetings and collaboration as Cisco's CFO ...
Why a Data Protection Program is Vital in Today’s UC Marketplace
February 28, 2023 11:00 - 18 minutes - 12.5 MBRob Scott from UC Today is joined by data protection expert Dr. Scott Allendevaux, who takes us through why UC service providers need a data protection program. In this session, we discuss: What exactly is a data protection program, and why is it vital? What's the cost of not getting data protection right? How do UC providers get started with a data protection program? Dr. Scott Allendevaux shares his top tips for the year ahead
Zoom Announces Partnership with Nuwave
February 27, 2023 12:00 - 11 minutes - 8.06 MBRob Scott from UC Today is joined by Mark Bunnell, COO, Nuwave and Colby Nish, Head of Zoom Phone and Contact Center Sales at Zoom, and TODAY they are announcing a new strategic partnership. UC Today explores what this partnership means for Zoom's partner community.
Spectralink Integration Keeps Manufacturing Teams Connected
February 24, 2023 16:00 - 10 minutes - 7.25 MBUC Today's David Dungay hosts Maribel Ojeda, Region Lead EMEA, Spectralink. In this session, we discuss the following: How Spectralink can help enterprises in the manufacturing sector How long the shift to this integration normally takes Did Arca Etichette need to switch to new devices or systems? How Spectralink works with its partners
Deltapath Launches Business SMS Offering
February 21, 2023 09:00 - 8 minutes - 5.61 MBUC Today's Tom Wright hosts David Liu, CEO at Deltapath. In this session, we discuss the following: Why demand for business SMS is increasing Who can benefit from it Deltapath's plans for its new business SMS service
Microsoft Teams News FEBRUARY Update (2023)
February 10, 2023 11:00 - 38 minutes - 26.4 MBUC Today host Rob Scott is joined by Microsoft Teams Expert and co-founder of Empowering.Cloud, Tom Arbuthnot. Together they talk through the most popular Teams news headlines, plus, after the news, they dive into some open Teams Q&A with a panel of special guests including: Randy Chapman, Solutions Engineer, Video Collaboration, Logitech Mark Vale, Chief Product Office, Callroute Ryan Herbst, Vice President & Chief Device Strategist, UnifiedCommunications.com Scott Riley, Founder, Clou...
Webex Calling and Pure IP Discuss Their New Cloud Connect PSTN Connectivity Program
February 03, 2023 14:00 - 8 minutes - 5.88 MBDiana Florea, Director Technical Solutions, Pure IP and Adam Gent, Program Manager, Webex Calling are interviewed by Jonny Wills, Senior Editor at UC Today about their the new Cloud Connect PSTN Connectivity Program, Cloud Connect for Webex Calling, from Pure IP and Webex Calling. In this session, we discuss: An overview of Webex Calling and Cloud Connect What does being a Cloud Connect Partner mean for Pure IP? What can customers expect with Webex Calling? What does the process for mov...
The Latest BIG News on ChatGPT, Industry Layoffs & Mitel Acquiring Atos UC Business
February 03, 2023 09:00 - 32 minutes - 22.5 MBIn this episode of Big UC News hosts David Dungay and Rob Scott welcome some of the industry's top analysts to talk about the latest news in the industry. The panel discuss a variety of hot topics in the UCaaS space, including: ChatGPT and the impact of integrating such tools into services like Microsoft Teams Industry layoffs/downturn What is next for Avaya? Market consolidation - Atos & Mitel, 8x8 and RingCentral Our panel features the following UC experts: Zeus Kerravala, Principal...
Personalising UC Tech for Hybrid Success
January 31, 2023 16:00 - 10 minutes - 6.93 MBIn this session, Rob Scott from UC Today interviews Claire Dutton, Head of Corporate Sales UK & Ireland at Poly HP about why businesses should consider personalising their UC tech for hybrid success. There are lots of benefits to getting this right in 2023: watch the interview for Poly's top tips.
How CPaaS is Transforming CX
January 31, 2023 10:00 - 23 minutes - 16.2 MBJonny Wills, Senior Editor at UC Today interviews David Jennings, Head of Global Sales Engineering, Webex CPaaS and asks How CPaaS is Transforming CX. In this session, we discuss: What is CPaaS (Communications Platform as a Service) and why does it matter for enterprises? Popular use-cases as to how CPaaS is improving CX and meeting customer expectations What are the challenges for enterprises when implementing CPaaS? What are the benefits of implementing an Enterprise CPaaS? Why is de...
UC Today's Tom Wright hosts Alcatel-Lucent Enterprise's Enrique Bolivar
January 25, 2023 12:00 - 7 minutes - 5.2 MBUC Today's Tom Wright hosts Alcatel-Lucent Enterprise's Enrique Bolivar. In this session we discuss the following: The biggest challenges facing energy and utilities companies Why comms is key to the services they provide How digital transformation is improving the experience they deliver to customers
New Year, New Fraud - Soprano Helps You Stay Secure
January 24, 2023 10:00 - 8 minutes - 5.96 MBUC Today's Ryan Smith hosts Jane White, Product Marketing Manager, Soprano. In this session we discuss the following: What are the biggest challenges that organisations face when trying to prevent fraud? What are the key features of Soprano's security solutions? Why should organisations come to Soprano to help them prevent fraud?
Achieving a Clean Bill of Health in 2023
January 17, 2023 15:00 - 18 minutes - 12.6 MBRob Scott from UC Today speaks to Chris Aylott, Head of Product, Union Street about the year ahead and what reseller opportunities exist from a billing perspective. Discussion points include: current market conditions how to tackle rising costs growth opportunities market consolidation Union Street product roadmap 2023
Microsoft Teams Predictions 2023 - 10 Teams experts share their insights 💥
January 17, 2023 13:00 - 31 minutes - 21.8 MBRob Scott from UC Today is joined by Microsoft Teams Expert and co-founder of Empowering.Cloud to discuss this year's #MicrosoftTeams predictions shared by leading experts from the Teams community. 1. Ryan Herbst, UnifiedCommunications.com 2. Patrick Watson, Cavell Group 3. Simon Leyland, CloudInteract 4. Scott Riley, Cloud Nexus 5. Randy Chapman, UC Status 6. Kevin Keiller, EnableUC 7. Graham Walsh, Neat 8. David Dungay, UC Today 9. Zeus Kerravala, ZK Research 10. Mark Vale, Comm...
Why Choose a Microsoft Teams Certified UC solution?
January 13, 2023 16:00 - 19 minutes - 13.6 MBUC Today's Ryan Smith hosts Marco Cortese, President and Sales Manager, Mida Solutions. In this session we discuss the following: Why did Mida Solutions start work on achieving Microsoft certification? What are the key features of Mida Solution's Compliance Recorder? What are the key features of Mida Solution's C3 Contact Centre? As the first Italian ISV to achieve Microsoft Teams certification for these types of products, how did it feel?
'Hybrid Work isn't a Trend, We Live in that World' - Poly
January 13, 2023 13:00 - 7 minutes - 5.29 MBUC Today's Ryan Smith hosts Vin La Rocca, Senior Vice President for Amercias and EMEA, HP Hybrid Work Solutions. In this session we discuss the following: What does Vin predict for the hybrid work landscape in 2023? How important is company culture when making the switch to hybrid work? Why does Vin expect to see a growth in 'hotelling' throughout 2023?
Solving IT Management Challenges with ALE
January 10, 2023 14:00 - 20 minutes - 14.1 MBUC Today's David Dungay hosts Samuel Tourbot and Laurent Bouchoucha from ALE together with Irwin Lazar, President of Metrigy. In this session we discuss the following: What are the biggest Network challenges for IT teams when it comes to digital transformation? From an IT management perspective, how much time are we losing through inefficient technology? Do customers need to choose between UCaaS and CPaaS? Can they have both? As our UC platforms become more integrated, what does this m...
net2phone's 5 UC Predictions
January 10, 2023 10:00 - 11 minutes - 8.09 MBUC Today's Tom Wright hosts Jonah Fink from net2phone. In this session we discuss Jonah's 5 big prediction for the UC market in 2023.
STIR/SHAKEN: What is it and How Does it Affect You?
January 09, 2023 14:00 - 9 minutes - 6.32 MBUC Today's Tom Wright hosts Tony Graham from Plivo. In this session we discuss the following: What is STIR/SHAKEN and how does it impact customers? What challenges to businesses face to be compliant? What is Plivo doing to help businesses achieve compliance?
net2phone Unveils New Calling Server
January 06, 2023 12:00 - 7 minutes - 4.9 MBUC Today's Tom Wright hosts Daniel Leubitz, Head of Product, UCaaS at net2phone. In this session we discuss the following: What goes into building a brand-new calling server and what's the rationale behind undertaking such a big project? What benefits can customers expect to see? How important was security and reliability in the process?
Global Voice Network Operations – Challenges and Solutions
January 05, 2023 15:00 - 10 minutes - 7.56 MBUC Today's Ryan Smith hosts Andreas Hipp, CEO and Co-Founder at Cataleya. In this session we discuss the following: What is the use case for a global voice network? The deployment options available to organisations. What commercial models are available? If any, what are the scalability limitations?
Rob Scott from UC Today News hosts Ross Mayfield, Group Product Manager for Zoom Apps
January 05, 2023 11:00 - 11 minutes - 8.09 MBIn this session, we discuss the following: How are Zoom customers responding to Zoom Apps so far? What is Zoom curated Essential Apps and who's it for? Zoom roadmap 2023
Industry Convenes on Biggest UC Trends for 2023
December 22, 2022 11:00 - 46 minutes - 31.9 MBIn this special Christmas round table David Dungay, Editor in Chief of UC Today spoke to a panel of industry experts to discuss the big trends of 2023 The panel included: Paul Taylor, Sales Director, Voiceflex, Jamie Hughes, Partner Manager, EvolveIP, Blair Pleasant, President, COMMfusion, Jon Arnold, Principal Analyst, J Arnold & Associates, Aymeric Senechal, Head of Cloud Communications, ALE, Andy Rawll, Product Marketing, Snr Manager, Mark Bunnell, COO, Nuwave, Adam Wilson, Director, Str...
Inside Alcatel-Lucent Enterprise's partnership with RingCentral
December 14, 2022 12:00 - 16 minutes - 11.4 MBUC Today's Tom Wright hosts Alcatel-Lucent Enterprise's Nicolas Brunel and RingCentral's Sahil Rekhi. In this session we discuss the following: How Rainbow Office by RingCentral has been received in the market The biggest challenges businesses are facing with UC and collaboration How Rainbow Office will be developed over the coming months Thanks for listening, if you'd like more like this, don't forget to SUBSCRIBE to our YouTube channel.
TOKU Gets Personal with CCaaS & CPaaS
December 14, 2022 11:00 - 15 minutes - 10.5 MBRob Scott interviews Thomas Laboulle , CEO & Founder, Toku about the benefits of combining CCaaS and CPaaS technologies. Discussion points include: What's the best way to differentiate CCaaS and CPaaS technologies? What problems does CCaaS and CPaaS solve together? How is TOKU helping its customers and how do you package it up? Thanks for listening, if you'd like more like this, don't forget to SUBSCRIBE to our YouTube channel.
Why is Video Interop Important?
December 06, 2022 13:00 - 16 minutes - 11.2 MBUC Today's David Dungay hosts Marius Nilsen, Product Team, Pexip. In this session we discuss the following: What are enterprises doing with their meeting room spaces and how does that affect suppliers? What if you have legacy video conferencing systems in some rooms? How do you make those work with Teams? What are some examples of why CVI is important? Pexip has a close relationship with Microsoft. Can you tell me more about that?
Mida Solutions Redesigns Compliance Recorder and Attendant Console for Zoom
November 28, 2022 16:00 - 9 minutes - 6.84 MBUC Today's James Stephen hosts Mauro Franchin, Chief Technical Officer at Mida Solutions. In this session we discuss the following: Who can these products help and how? What was involved with your collaboration with Zoom? How do you see these products evolving in the future? Thanks for listening, If you’d like more podcasts like this, don’t forget to SUBSCRIBE to our YouTube channel. You can also join in the conversation on our Twitter and LinkedIn pages. For more Unified Communica...
Sight + Sound Leverages CallTower for Cloud Migration Success
November 22, 2022 15:00 - 20 minutes - 14.1 MBUC Today's David Dungay hosts Rob Taylor, IT Director, Sight + Sound, Sam Barron, Director of Channel Sales, CallTower, Jack Larson, Account Exec, CallTower. In this session we discuss the following: Sight + Sound's cloud migration journey How CallTower consolidated functionality into Microsoft Teams Creating a successful implementation phase and realising ROI
What to Look For in a Teams Contact Centre
November 16, 2022 14:00 - 9 minutes - 6.69 MBUC Today's James Stephen hosts Noor Yousuf, Head of Presales at Resonate. In this session we discuss the following: How customer contact solutions are structured nowadays How apps and automation build onto the Teams contact centre experience What companies should look for in a Teams-based contact centre solution
Can MSPs Retain Customer Ownership in a SaaS World?
November 08, 2022 11:00 - 8 minutes - 6.09 MBUC Today's David Dungay hosts Scott Anderson, CMO, Intermedia. In this session, we discuss the following: A history of MSP customer ownership How has the rise of SaaS impacted the channel? How can MSPs retain customer ownership
Luware – Forget Features, It’s All About Experience
October 27, 2022 17:00 - 9 minutes - 6.81 MBUC Today’s David Dungay hosts Oliver Lifely, Partner Manager at Luware. In this session we discuss the following: Why are we so obsessed with feature parity, why is this the wrong way of thinking? How do customers think about platforms like Teams that are typically not as feature-rich as more traditional offerings in the market? Why is the transition to thinking about customer experience and employee experience ultimately going to serve customers better than thinking about features? Wat...
Exploring the Poly Edge E Series
October 18, 2022 15:00 - 6 minutes - 4.65 MBUC Today's James Stephen hosts Gavin Sear, Director of Theatre Product Marketing at Poly, providing insights into the Poly Edge E Series. In this session, we discuss the following: What is the Poly Edge E Series? What are the advantages of using desk phones vs softphones? Poly's customer feedback so far If you're looking for more information on this topic visit If you're looking for more information on this topic, visit this page.
Enabling Compliance Recording in Microsoft Teams
October 18, 2022 13:00 - 16 minutes - 11.5 MBUC Today's Rob Scott hosts Ryan Kahan, CEO, CallCabinet and he's going to be walking us through the latest Microsoft Teams compliance recording challenges and what options enterprises have to choose from. If you're looking beyond the standard built-in recording feature in Microsoft Teams and need a comprehensive and compliant solution, this interview is well worth a watch. Download the full guide: https://www.callcabinet.com/ms-teams-eguide/ Request a FREE trial here: https://www.callcabin...
Nuwave Powers Full-scale Microsoft Operator Connect
October 17, 2022 08:00 - 7 minutes - 5.46 MBNuwave Partners can now activate Microsoft Teams Operator Connect customers at Scale with its new game-changing iPILOT Ascent solution. Nuwave just announced iPILOT Ascent which enables Microsoft Teams customers to self-activate Microsoft Operator Connect with their chosen partner. This revolutionary new capability is now available to all Operator Connect Carriers and Managed Service Providers globally, find out how it works and how to gain access iPILOT Ascent in this video interview with...
The Future of Work is Anywhere, are you Ready?
October 03, 2022 00:00 - 10 minutes - 6.92 MBUC Today's Rob Scott hosts Andy Lark, Chief Marketing Officer, Dubber and in this session we discuss why Dubber and AT&T believe hybrid work will be the default workstyle by 2024. Key discussion points include: 1) Dubber and AT&T report highlights 2) Why conversational AI is powering the future of business communications 3) What are the greatest challenges for companies in the future of work? 4) For Dubber partners, how can they help guide their customers to get the best from their communi...
Zoom Team Chat - New Name, New Features
September 16, 2022 08:00 - 8 minutes - 5.68 MBUC Today's Rob Scott hosts Sharvari Nerurkar, Head of Product for Zoom Team Chat. In this session, we discuss Zoom's latest news; we discuss: Zoom just announced Zoom Team Chat, what is it and how is it different from just standard chat in meetings? Is Zoom Team Chat an additional option for Zoom users? How do you package it up for your customers? Everyone's trying to navigate hybrid work, does this type of solution help teams operate better across multiple locations? Zoom talks about f...
Cloud Transformation is Crucial for Future Service Provider Growth and Revenue
September 15, 2022 08:00 - 22 minutes - 15.8 MBUC Today's David Dungay hosts Brian Beutler, CEO, Alianza and Brent Kelly, Principal Analyst, Omdia. In this session we discuss the following: What is driving service provider digital and cloud transformation? What can service providers do to maintain market share? Why should Service Providers consider voice and UCC as a part of their solution set?
Consolidation of UC Tech is Key to Business Success
September 05, 2022 14:00 - 14 minutes - 9.79 MBUC Today’s David Dungay hosts Ankita Dasgupta, Sr. Product Marketing Manager, GoTo and Irwin Lazar, President, Metrigy. In this session we discuss the following: Why are we seeing a consolidation of technology from businesses right now? What should businesses consider before making big decisions around their technology stack? Is flexibility just table stakes now for UC technology?
What is Wrong with your Digital Engagement Strategy?
September 05, 2022 14:00 - 22 minutes - 15.3 MBUC Today’s David Dungay hosts Marlene Melby, Director, Global Customer Success, Syniverse & Robin Gareiss, CEO, Metrigy. In this session we discuss the following: What kinds of challenges can digital channels help customers overcome? How is Syniverse leveraging CPaaS to make some of this happen? Voice vs non-voice channels
Cavell to Discuss Service Provider Business Models at US Event
September 01, 2022 08:00 - 7 minutes - 5.48 MBUC Today’s David Dungay hosts Dom Black, Director of Research, Cavell Group. In this session we discuss the Cloud Comms Summit US event happening on October 18th – 19th 2022 Cloud Comms Summit US launches The big issues for cloud service providers today How can Service Providers adapt their business models for the future
New Avaya CEO on Financial Woes and Road to Recovery
August 31, 2022 08:00 - 29 minutes - 20.2 MBIn this exclusive interview, Alan Masarek, Avaya CEO, spoke with David Dungay, Editor in Chief, UC Today. In this session, Masarek discusses the following: Avaya’s financial turmoil and potential cost-cutting measures Masareks plan to revitalise culture in the business Plans to simplify the product set and roadmaps Gathering feedback from the partner community
The Key to Successful Compliance Recording in Teams
August 24, 2022 08:00 - 10 minutes - 7.16 MBUC Today’s Tom Wright hosts Alexander Grafetsberger, VP of Products at Luware. In this session we discuss the following: Why Organisations need compliance recording How migrating to Teams impacts compliance The challenges of keeping compliant in a cloud environment
Managing the Tricky Hybrid Work Balance
August 23, 2022 08:00 - 18 minutes - 12.4 MBUC Today’s Tom Wright hosts Paul Clark, SVP of EMEA at Poly. In this session we discuss the following: How the hybrid work trend is evolving Why some workers are reluctant to return to the office The Poly products that are in high demand
How to Manage Your Teams Voice Migration
August 16, 2022 13:00 - 18 minutes - 12.5 MBUC Today's Tom Wright hosts VOSS Solutions Manager, Tim Jalland, and EnableUC's Kevin Kieller. In this session we discuss the following: How to prepare for your move to Teams How to manage the actual migration The benefits of completing the move If you're looking for more information on this topic visit VOSS Solutions.
CallTower on Hybrid Work, Cloud Voice and Multi-Platform Collaboration
August 15, 2022 09:00 - 17 minutes - 12 MBUC Today’s Tom Wright hosts William Rubio, Chief Revenue Officer at CallTower. In this session we discuss the following: The biggest challenges around hybrid work Combining UC with the customer experience Bringing multiple UC platforms together If you’re looking for more information on this topic visit CallTower.
Where Does Avaya Go From Here?
August 03, 2022 08:00 - 13 minutes - 9.05 MBUC Today's James Stephen hosts Zeus Kerravala, Founder and Principal Analyst, ZK Research. In this session we discuss the following: Avaya's financial crisis Avaya's outgoing and incoming CEO The outlook for Avaya If you're looking for more information on this topic click here.
Understanding the Benefits and Implications of 10DLC
August 02, 2022 11:00 - 8 minutes - 5.71 MBUC Today's Tom Wright hosts Tony Graham, Senior Product Marketing Manager at Plivo. In this session we discuss the following: Why 10DLC, or 10-digit long code, is important What its implications are for businesses who text How companies should prepare to register and be compliant If you're looking for more information on this topic visit Plivo.
Build vs Buying Software - Which is Best?
August 01, 2022 11:00 - 12 minutes - 8.6 MBUC Today's David Dungay hosts Fabrizio Salanitri, CEO at HORISEN. In this session, they discuss the advantages and disadvantages of building software by pointing out all the benefits of buying it. What are the biggest challenges to in-house software development? Comparing in-house development to buying off-the-shelf products Making your software as secure as possible Discussing the HORISEN solution “Finally, it is much cheaper to buy the software,” concludes Fabrizio. Watch the entire...
How Union Street is Evolving the Channel Billing Landscape
July 22, 2022 12:00 - 9 minutes - 6.57 MBUC Today's Tom Wright hosts Gary May, Sales Director, Union Street. In this session we discuss the following: What billing platforms can do for the channel partners beyond actual billing The implications of having weak security in your billing platform Where Union Street will invest its £3m R&D capital