UC Today
637 episodes - English - Latest episode: 16 days ago - ★★★★★ - 1 ratingNews and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
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Episodes
Out Loud: The Future of Voice
May 04, 2018 04:00 - 25 minutes - 11.9 MBOmnichannel communication is one of the hottest trends within unified communications and collaboration technology but in today's episode we focus on voice. The most traditional communication method between customer and organisations voice is still the most important tool in customer service. Red Box Recorders specialise in voice capture and understand the use of voice more than most so we put our questions to them to try and understand more about how it has developed historically.
April Showers UC Today with BIG News
May 02, 2018 04:00 - 19 minutes - 8.76 MBApril 2018 has proved to be one of the hottest months in Unified Communications and collaboration with loads of breaking news. Publisher of UC Today Rob Scott joins Patrick for a review of the month where they discuss all the biggest and most popular stories. The pair also look ahead to the month of May to speculate about what may occur and examine some of the upcoming deadlines such as GDPR.
CPaaS and the Battle for the Consumer of Tomorrow
April 30, 2018 04:00 - 20 minutes - 9.52 MBHas the realisation that customer service and CX is the most important factor within business finally dawned on global industry? One of the buzz phrases within UC and C currently, it appears that many organisations have realised that the customer and their experiences are so critical to enable business success. Today on Out Loud we discuss the provision of customer service and how technology platforms are important but not the most vital factor in providing great customer services.
Out Loud: How Workforce Optimisation Can Boost the Customer Experience with Ross Daniels from Calabrio
April 24, 2018 04:00 - 22 minutes - 10.3 MBOne of the fastest growing cloud platforms is CCaaS and one of the leading providers for workforce optimisation is Calabrio who understand the benefits. This podcast explores the importance of customer service and how cloud platforms can enhance an organisation’s ability to provide great service.
People Power Out Loud
April 20, 2018 04:00 - 27 minutes - 12.5 MBEmerging technologies and UC and C platforms within organisations are often cited as being critical to the success of the business but really the people and staff using the systems are more important. User uptake when it comes to technology is crucial to any deployment's success. But how do you know you have the right people to fully utilise technology in the first place? Recruitment, staff training and employee satisfaction are critical factors and today on Out Loud we examine those.
Out Loud: IBM and Zoom Team up for Watson Workspace
April 19, 2018 04:00 - 13 minutes - 6.31 MBWatson Workspace is IBM's communication and collaboration platform and UC Today bought you the news last month that they would be utilising Zoom video as part of its offering. Out Loud are joined by Zoom and IBM to find our why the partnership is such a great fit and the reasons behind it. We also explore the potential for the platform moving forward utilising Zoom's video tools and the benefits that can bring to users.
Out Loud: Why have Cisco Scrapped Spark?
April 18, 2018 04:00 - 11 minutes - 5.7 MBBig news came out of Phoenix, Arizona, where Cisco announced that Spark was being rebranded. Their collaboration platform had failed to gather enough notoriety in the industry so Cisco intend to capitalise on the Webex brand by renaming Spark, Webex Teams. Out Loud hear from an industry expert and Cisco partner who has more information on the reasons behind the changes and what this means for the future of Cisco collaboration.
Faceoff - Cisco Spark vs Microsoft Teams
April 13, 2018 04:00 - 27 minutes - 12.6 MBArguably the two biggest collaboration platforms on the planet are Microsoft Teams and Cisco Spark. We decided it was time for an evaluation of the two proposals. Out Loud brings you debate from two expert guests who will provide contrasting viewpoints from both perspectives. We discuss the history of both Spark and Teams and then compare and contrast their respective features.
The Workplace of the Future
April 09, 2018 04:00 - 17 minutes - 8.09 MBThe modern workplace has changed dramatically since the turn of the century. From the traditional idea of a workplace 20 years ago in the archetypal office to the modern idea of remote working, the environment has transformed completely. In this episode we are joined by Mike Adams who is Channel Manager for Zoom Video Communications. Mike and Patrick discuss the new ideology of the workplace and how modern technology can enable much more innovative design when it comes to the 'office' wherev...
Cisco Spark Podcast - With Jonathan George
April 06, 2018 04:00 - 19 minutes - 9.04 MBOne of the biggest collaboration platforms globally is Cisco Spark and this new Out Loud podcast series will bring you regular updates on developments and updates within the platform. The first episode provides an overview and background for Cisco Spark as well examining the ideology behind Cisco's development of the platform.
White Van Man Driving the Cloud
April 06, 2018 04:00 - 22 minutes - 10.3 MBThe qualities of a successful entrepreneur are often hard to define and quantify, especially within the technology sector. Dave Dadds undoubtedly has those qualities. He spoke exclusively to UC Today about his industry history and how he managed to move from being a BT engineer in the 1980s to now being CEO of various successful technology businesses. Founder of VanillaIP and Uboss, Dave was one of the first to recognise the potential value in cloud communications and capitalise on this by p...
Utilising Emerging Technology with LogMeIn
April 05, 2018 04:00 - 15 minutes - 7.13 MBArtificial Intelligence, Augmented Reality and the Internet of Things are all hot topics within business, but does anyone fully realise the practical applications? LogMeIn have a real understanding. Making use of these emerging technologies within organisations is key to their success so we discuss some of the practical applications now and the future possibilities.
Out Loud: March Madness in the UC Market
April 03, 2018 04:00 - 16 minutes - 7.68 MBThe last few months within UC and C have certainly been eventful. Publisher of UC Today Rob Scott joins Patrick for a review and round up of all the news. From last week's breaking story of Plantronic's Polycom acquisition to the confirmation of the Cisco BroadSoft deal's ratification we review all of the goings on and what might be to come in the next few months.
Improve Your Customer Service Provision with Data Analysis
March 29, 2018 04:00 - 21 minutes - 9.72 MBCollaboration technology and tools are often lorded as the best way for organisations to increase efficiencies for their end users, quantifying that efficiency is often more difficult. Realising those productivity gains is critical to proving value and providing accurate information in relation to ROI. With companies using a variety of different collaboration and communication mediums the issue of data analysis is made even more complex. We look at the correlation between accurate data analys...
Dolby and the 'Art of Sound' on Out Loud
March 22, 2018 04:00 - 11 minutes - 5.28 MBOften one of the lowest priority mediums within collaboration and meeting technology, sound is sometimes overlooked. Enhanced video capability and a simple user interfaces seem to be the number one targets with little attention paid to the quality of the audio. We spoke to Andrew Border from Dolby and he explains why this should not be the case and that sound and audio quality should be the number one priority for enabling functional and effective remote collaboration.
Out Loud on Alexa for Business with General Manager Collin Davis
March 20, 2018 04:00 - 9 minutes - 4.43 MBOne of the most interesting angles at EC 2018 last week was the potential disruption caused by the new big players entering the market such as Amazon. The success of Alexa within the consumer world has driven a real desire for professional organisations to be able to leverage this technology in the workplace. We were lucky enough to be able to secure some time with General Manager for Alexa for Business Collin Davis so he could explain how they are looking to change the existing market.
Out Loud Enterprise Connect 2018 Review with David Danto and Tim Banting
March 19, 2018 04:00 - 22 minutes - 10.4 MBLast Thursday during Enterprise Connect 2018 we conducted our review of the week's action with analysts David Danto and Tim Banting. Both previous guests on the Out Loud podcast and veterans of previous Enterprise Connect Events David and Tim take us through the week and give us their highlights. We compare this event to previous years and analyse the changing trends that have shaped the event in 2018.
RingCentral Out Loud at Enterprise Connect 2018
March 13, 2018 04:00 - 19 minutes - 8.98 MBOn Monday during Enterprise Connect 2018 we were lucky enough to speak to RingCentral's John Finch, AVP for Product Marketing, and Jose Pastor VP of Product Management. John and Jose take us through the latest RingCentral news and provide some insight on the current market. As well as updates we find out what an event like EC 2018 means to them and their main drivers for sponsorship.
Out Loud at Mitel Next 2018
March 08, 2018 05:00 - 16 minutes - 7.44 MBEarlier this week during Mitel Next 2018 in Munich we were lucky enough to speak to a host of senior Mitel Executives to hear their thoughts and opinions on the technology world and how Mitel fit into it. VP for UK & I and EMEA Channels Richard Roberts, CMO Wes Durow and EVP of Mitel Solutions Bob Agnes were all guests on Out Loud live giving us their opinions on all the latest trends.
GDPR, 88 Days and Counting! We Discuss the New Legislation with Avaya
February 28, 2018 05:00 - 16 minutes - 7.4 MBJoining Patrick on the pod today was Koldo Loidi, Avaya’s Global Data Privacy Officer, to discuss upcoming GDPR implementation. A specialist in the field Koldo explains some of the steps that Avaya have taken already to ensure their internal processes are up to the new legislation and how that will protect their customers.
GDPR, 88 Days and Counting! We Discuss the New Legislation with Avaya
February 28, 2018 05:00 - 16 minutes - 7.4 MBJoining Patrick on the pod today was Koldo Loidi, Avaya’s Global Data Privacy Officer, to discuss upcoming GDPR implementation. A specialist in the field Koldo explains some of the steps that Avaya have taken already to ensure their internal processes are up to the new legislation and how that will protect their customers.
'Out Loud' Unified Communications in 2018 with Kira Makagon of RingCentral
February 21, 2018 05:00 - 14 minutes - 6.91 MBKira Makagon is on the pod today. Kira is the Executive Vice President of Innovation at RingCentral so has a great insight into the UC marketplace. Kira looks ahead into the rest of 2018 to examine some of the emerging technologies that are shaping the industry. We also discuss their focus on simplicity for users and their development plans for the rest of the year.
'Out Loud' on the Workplaces of the Future with Vishal Brown
February 19, 2018 05:00 - 19 minutes - 8.83 MBJoining Patrick on the pod today was Vishal Brown from Yorktel to discuss the potential workplaces of the future and how they can be achieved with Unified Comms and collaboration. Vishal explains that to achieve the agile and mobile workplaces organisations demand, work is required from all factions from end users to systems integrators.
'Out Loud' at the Avaya Edge World Tour
February 16, 2018 05:00 - 9 minutes - 4.49 MBOn Tuesday during Avaya's Edge World Tour we were lucky enough to speak to Fadi Moubarak, VP of International Markets at Avaya about their world tour and how they want to boost their partner's Avaya offering. We also spoke to some Avaya partners to find out how the event helps them and what they expect to happen with their Avaya business going forward.
'Out Loud' ISE 2018 and Similar Events, Why Bother?
February 15, 2018 05:00 - 10 minutes - 4.71 MBWhilst attending ISE 2018 in Amsterdam last week we asked all of the vendors that we spoke to about why they go to huge amounts of effort to attend events. We tried to find out their main drivers for attending and if that justifies some of the huge costs behind the scenes.
'Out Loud' The Future of Online retail? With André Hordagoda of GoInStore
February 14, 2018 05:00 - 20 minutes - 9.65 MBAndré Hordagoda, co-founder of GoInStore, told us all about their proposition and how the future of online customer services and ecommerce might be drastically different in the future. With over 10 years' experience on the retail technology sector Andre is very familiar with the current systems in place and how these might develop in the future.
'Out Loud' on SD-WAN with Atchison Frazer of Talari Networks
February 13, 2018 05:00 - 24 minutes - 11.3 MBToday we look at SD-WAN with Atchison Frazer of Talari. One of the original innovators within software defined wide area networks Talari have great experience of the market. Atchison has a long history within the network industry both in the UK and the USA so was able to give us an overview on the benefits of SD-WAN and talk us through Talari's unique features.
'Out Loud' on SD-WAN with Atchison Frazer of Talari Networks
February 13, 2018 05:00 - 24 minutes - 11.3 MBToday we look at SD-WAN with Atchison Frazer of Talari. One of the original innovators within software defined wide area networks Talari have great experience of the market. Atchison has a long history within the network industry both in the UK and the USA so was able to give us an overview on the benefits of SD-WAN and talk us through Talari's unique features.
'Out Loud' Cloud Services in 2018 with Karl Roe of Nuvias
February 12, 2018 05:00 - 18 minutes - 8.52 MBWith a long history in the UK channel, working within data centres and cloud service providers, Karl Roe of Nuvias is perfectly placed to give his Cloud Service predictions for 2018. Through the importance of IP and AI as a default for businesses, listen in as Karl gives us his breakdown for the year ahead.
'Out Loud' Collaboration Trends with VP and Analyst at Nemertes Research, Irwin Lazar
February 09, 2018 05:00 - 17 minutes - 7.92 MBIrwin Lazar joins us on 'Out Loud' as we look at the emerging market trends within the collaboration space. Currently Vice President Service Director at Nemertes Research, Irwin has a broad range of experience across the market sector and is currently working on analysis of the data relating to market trends within Unified Communication and Collaboration.
'Out Loud' CES 2018 Review with David Danto of Dimension Data
February 08, 2018 05:00 - 7 minutes - 3.45 MBFollowing on from our interview with David Danto on Huddle Rooms, UC Today 'Out Loud' discusses his time at CES 2018.David filled us in the most interesting collaboration tech that he saw and also gave us the details on the infamous power outage that took place during the event.The most exciting products that David discusses are universal translators that finally appear to have reached a practical level, after years of promise, that could breakdown the language barriers around the world.
'Out Loud' Huddle Room 101 with David Danto of Dimension Data
February 07, 2018 05:00 - 20 minutes - 9.27 MBUC Today 'Out Loud' are joined in this episode by David Danto currently a consultant at Dimension Data. With years of experience across a range of industries David gave us his insights into how Huddle Rooms have developed and the trends for collaboration spaces going forward.We also discussed the ideology of such spaces and how organisations can better utilise such a resource in the modern world.
'Out Loud' on Customer Power with Principal Analyst at Global Data Tim Banting
February 06, 2018 05:00 - 15 minutes - 7.19 MBIn the second episode of Out Loud we spoke to Tim Banting, principal analyst at Global Data, about the subscriber economy and increasing customer buying power. Also how emerging technologies will affect the market and transform the way end users and business interact with each other in 2018.
'Out Loud' Welcome to UC Today's New Production
January 30, 2018 05:00 - 6 minutes - 3.24 MBFor the first episode of Out Loud I thought who better to speak to than the founder and publisher of UC Today Rob Scott. Rob gives us an insight into the history of UC Today, his plans for its future and insight into the UC World.
Talking Video Conferencing with Ted Colton from Crestron
November 24, 2017 05:00 - 10 minutes - 4.8 MBAs part of our exploration into the growing trend of video conferencing, we spoke to Ted Colton from Crestron about their Mercury audio and visual collaboration solution.
Wherever You Lay Your Hat Can Be Your Meeting Room
November 16, 2017 05:00 - 26 minutes - 12.2 MBAs part of our exploration into the growing trend of video conferencing, we spoke to Unify, about social collaboration, and where the industry is headed in terms of meeting room experience
Wherever You Lay Your Hat Can Be Your Meeting Room
November 16, 2017 05:00 - 26 minutes - 12.2 MBAs part of our exploration into the growing trend of video conferencing, we spoke to Unify, about social collaboration, and where the industry is headed in terms of meeting room experience