UC Today
637 episodes - English - Latest episode: 17 days ago - ★★★★★ - 1 ratingNews and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Trending News on UC Today - Feb 6 2020
February 06, 2020 15:00 - 8 minutes - 5.67 MBWelcome to another Unified Communications, Collaboration & CX Tech News roundup hosted by Isabel Blakemore, Presenter & Tech Journalist here at UC Today.
Trending News on UC Today - Jan 16 2020
January 16, 2020 10:00 - 4 minutes - 2.82 MBWelcome to another Unified Communications, Collaboration & CX Tech News roundup hosted by Isabel Blakemore, Presenter & Tech Journalist here at UC Today. Twilio Says AI and Automation will Dominate 2020 A Decade of Disruption: Work Communications in 2020 What is SIP? Demystifying the Protocol Rooms as a Service Launched by Lifesize Are You Ready for 5G? Remember, don’t miss out on the UC Summit 2020 – our pioneering new solution for virtual learning – ready to launch on the 20th of January...
Endpoints and Devices - What's Trending in 2020?
January 11, 2020 17:00 - 1 hour - 43.1 MBIn this session, host David Danto discusses business communications and collaboration endpoints with leading industry experts Ed Ellet, Tim Banting, Robin Gareiss and Tom Puorro: Produced by David Danto in conjunction with UC Today - Unified Communications, Collaboration & CX Tech News WATCH more like this at https://ucsummit.com LISTEN to more like this https://www.uctoday.com/outloud
Migrating your Skype for Business Server based PBX to Teams
January 05, 2020 09:00 - 34 minutes - 23.9 MBIn this session, UC Today host Rob Scott discusses the following discussion points with leading Microsoft UC experts Mark Vale, Randy Chapman and Shawn Harry: • I’ve got SfB, how do I get to Teams? • Will I lose functionality? • Is Hybrid a stepping stone or valid long term plan? • What’s Microsoft’s roadmap look like for PBX feature parity between platforms? #MicrosoftTeams #Skype4B Produced by UC Today - Unified Communications, Collaboration & CX Tech News WATCH more like this at http...
What is SD-WAN and how can it help UC Providers?
January 05, 2020 09:00 - 16 minutes - 11.4 MBIn this podcast, Finbarr Begley, Senior Research Analyst at Cavell Group provides an introduction to SD-WAN technology and how it can help Unified Communications service providers differentiate their offerings. You can connect with Finbarr and the rest of the team at Cavell's annual Cloud Comms Summit or on LinkedIn and Twitter or by visiting: https://www.cloudcommssummit.com/ https://www.linkedin.com/in/finbarr-goode-begley-61631941/ https://twitter.com/finbarrbegley Hosted by Rob Sc...
Webex vs Teams vs Zoom for Meetings?
January 05, 2020 09:00 - 31 minutes - 21.7 MBIn this HOST: Rob Scott speaks to a panel of experts about the key differences between meeting room strategies. The panel discusses Cisco Webex, Microsoft Teams and a Zoom style approach when planning and implementing your move to of the above video conferencing and collaboration solutions. Panel speakers: Tom Arbuthnot - Modality Systems Graham Walsh - Crestron Jonathan George - Adoptt Hosted by Rob Scott, Publisher, UC Today - Unified Communications, Collaboration & CX Tech News WATCH...
Out Loud: Is SIP Secure?
November 28, 2019 05:00 - 11 minutes - 8.18 MBData security is vital in the modern age of technology and huge investment is leveraged annually trying to secure business systems. SIP protocols are vital for almost all forms of VoIP communication, but how secure is SIP? This podcast explores some of the inherent security vulnerabilities within SIP. SIP differs from web or email protocols because of its complexity, and it is this complexity which creates a wider range of potential security weaknesses. As well as reviewing some of the most ...
Out Loud: Is SIP Secure?
November 28, 2019 05:00 - 11 minutes - 8.18 MBData security is vital in the modern age of technology and huge investment is leveraged annually trying to secure business systems. SIP protocols are vital for almost all forms of VoIP communication, but how secure is SIP? This podcast explores some of the inherent security vulnerabilities within SIP. SIP differs from web or email protocols because of its complexity, and it is this complexity which creates a wider range of potential security weaknesses. As well as reviewing some of the most ...
Out Loud: More Bridges and No Islands in Our Cisco Collaboration Update
November 15, 2019 05:00 - 32 minutes - 22.5 MBIt's been a busy year for Cisco in the worlds of communication and collaboration. This podcast brings you all the latest news on Cisco's platforms covering new meeting features for Webex, this month's Cisco Partner Summit and all of the latest announcements relating to closer integration work with other technology providers. The usual pod team also over Cisco's acquisition of Voicea, which was announced back in September, and some of the new capabilities that this may bring to its platforms....
E911, Kari's Law and the Problems with Emergency Dialling
November 12, 2019 05:00 - 13 minutes - 9.46 MBRecorded during SkySwitch Vectors 2019 this podcast discusses the issues and solutions for contacting emergency services. A roundtable podcast discussing E911, Kari's Law and location service issues with members of the emergency services and SkySwitch.
Out Loud: Influence of AI on Customer Experience
November 08, 2019 05:00 - 25 minutes - 17.3 MBOften the most important facet of any business, customer experience provision, is playing an increasingly vital role in any organisation's success in competitive globalised markets. Providing a unique effective customer experience is crucial to ensure the long term success of any business. Customer loyalty is now achieved by providing customers with exceptional experiences that give them no inclination to leave a business' services. Artificial intelligence and machine learning technology pro...
Out Loud: Avaya on the Road Ahead
October 28, 2019 05:00 - 16 minutes - 11.3 MBUC Trends 2020 is our series of interviews, stories and analysis bringing you insights from the world's biggest technology providers. We want to bring you an understanding of the workplace and technology trends that have been impacting their businesses and also further insight into their future plans. Avaya is one of the world's most recognisable communication providers and it has had particularly busy year with the recent announcement of a partnership with RingCentral. In this episode of Ou...
Huge Learning Opportunity at SkySwitch's Vectors 2019
October 22, 2019 04:00 - 15 minutes - 10.6 MBResellers and service providers are continually looking for solutions and platforms that can give them the edge in increasingly competitive communication markets. Increasing competition from a new generation of over-the-top vendors and cloud giants has made this more challenging but next generation communications platform providers such as SkySwitch are equipping its partners with the tools to succeed. In this podcast we are joined by SkySwitch who give us all of the details on its propositi...
Huge Learning Opportunity at SkySwitch's Vectors 2019
October 22, 2019 04:00 - 15 minutes - 10.6 MBResellers and service providers are continually looking for solutions and platforms that can give them the edge in increasingly competitive communication markets. Increasing competition from a new generation of over-the-top vendors and cloud giants has made this more challenging but next generation communications platform providers such as SkySwitch are equipping its partners with the tools to succeed. In this podcast we are joined by SkySwitch who give us all of the details on its propositi...
Out Loud: September's Update for Microsoft Collaboration
August 30, 2019 04:00 - 20 minutes - 14.3 MBSeptember's edition of the Microsoft monthly podcast begins with some further follow up on last month's big news. The podcast covers some previously uncovered areas of the Skype for Business Online retirement date announcement. The team explore how the news impacts, customers and in particular, those that have purchased 3IP Phones. After reviewing the additional Skype info the pod then moves on to the latest Microsoft Teams news. There are the usual host of updates covering additional PSTN c...
Out Loud: Reviewing Twilio SIGNAL 2019
August 19, 2019 04:00 - 13 minutes - 9.45 MBThe CPaaS market is growing rapidly and more and more organisations are looking to leverage the power of integrated communication services. Twilio are the dominant force in the CPaaS industry and its customer and developer conference SIGNAL is one of the most highly anticipated dates in the calendar. UC Today's roving reporter Moshe Beauford was on hand in San Francisco to bring you all of the news and trends. In this podcast he joins us to take us through all of the headline news and his ev...
Out Loud: Cisco and Microsoft, Friends at Last?
July 30, 2019 04:00 - 36 minutes - 25.1 MBIn the communication and collaboration industries we are always hearing about 'unity'. Whether it's within unified communications or in other areas such collaboration, integration and interoperability features are always of interest due to the benefits that they offer to users. Cisco and Microsoft have been leaders in the space for decades and have rivalling platforms in a number of key areas. In this podcast we hear how Cisco is holding firm on its premise of 'building bridges not islands' ...
Out Loud: UCaaS and the Future of Work
July 26, 2019 04:00 - 17 minutes - 12.2 MBBusinesses are looking to improve and enhance their processes all the time and recently we have seen increasing focus placed on UCaaS platforms. Unified communications as a service offers organisations new features, integration possibilities and functionality that would not have been possible previously with traditional communication systems. What does a modern UCaaS solution look like and how are they being utilised by businesses to transform their internal systems? Today we are joined by P...
Out Loud: How to Leverage the Power of Emerging Technologies
July 17, 2019 04:00 - 20 minutes - 13.9 MBThere is huge hype surrounding emerging technologies within the communication and collaboration industries. Artificial intelligence, machine learning, IoT and big data all get a lot of attention but are businesses really able to apply these technologies to help improve their processes yet? Taking the complexity out of technology and applying its benefits with easily quantifiable metrics is key now for any technology vendor. In today's episode LogMein join us to tell us how it helps its custo...
Out Loud: How AMC Technology Helps with Charitable Challenges
July 11, 2019 04:00 - 9 minutes - 6.36 MBSome of the most important organisations globally are those most invested in helping their local community's or global causes. Registered charities and non-profit organisations play a crucial role providing critical services and funding to those most in need of assistance. With their focus on reinvestment, not profit, often the funds available for technological investment can be reduced. Charitable organisations, however, have the same requirements and demand for the benefits that technology...
Out Loud: How AMC Technology Helps with Charitable Challenges
July 11, 2019 04:00 - 9 minutes - 6.36 MBSome of the most important organisations globally are those most invested in helping their local community's or global causes. Registered charities and non-profit organisations play a crucial role providing critical services and funding to those most in need of assistance. With their focus on reinvestment, not profit, often the funds available for technological investment can be reduced. Charitable organisations, however, have the same requirements and demand for the benefits that technology...
Out Loud: Mitel the Sports Technology Specialists
July 09, 2019 04:00 - 16 minutes - 11.1 MBSports teams and franchises represent some of the world's most beloved organisations. Just like all businesses sports specific industries have vital technology requirements. Mitel have been providing cutting edge communication and collaboration solution to sports teams, and franchises, for decades and Mitel join us in this episode to discuss its work most recently with Major League Baseball for its London Series event. Technology plays a critical role in various aspects of sports entertainme...
Out Loud: Mitel the Sports Technology Specialists
July 09, 2019 04:00 - 16 minutes - 11.1 MBSports teams and franchises represent some of the world's most beloved organisations. Just like all businesses sports specific industries have vital technology requirements. Mitel have been providing cutting edge communication and collaboration solution to sports teams, and franchises, for decades and Mitel join us in this episode to discuss its work most recently with Major League Baseball for its London Series event. Technology plays a critical role in various aspects of sports entertainme...
Out Loud: The Inside Track on Xarios Dimensions
July 02, 2019 04:00 - 6 minutes - 4.29 MBAnalytics is a hugely important area of any customer experience technology platform. How can you be sure that your organisation is providing the best service possible if you aren't reviewing and subsequently improving your CX provision. Xarios know how to help service providers and end customers by providing cutting edge analytics with more than 20 years' experience in the industry. At this year's KAZOOcon conference Xarios launched Dimensions, its fully cloud native solution utilising the p...
Out Loud: “60% of Small Businesses Unaware of UC” – Ribbon Research Reveals
June 25, 2019 08:00 - 28 minutes - 19.3 MBMarket research can often unearth some fascinating insights into technology trends and misconceptions. Ribbon Communications have revealed the findings from its latest market research survey. In this podcast Ribbon join us to explain more about the survey and unveil some of its most interesting results. The wide ranging research uncovered results that elude to a huge opportunity for those operating within the UC and collaboration markets. The study also allows us to compare technology adopti...
Out Loud: AI Key for Enterprise Virtual Assistants
May 30, 2019 04:00 - 11 minutes - 5.25 MBOver the last two years there has been a huge boom in the uptake of virtual, or digital, assistants within consumer markets. The success of products like Amazon's Alexa and Google Home have led to millions of households around the world utilising the tools to enhance all sorts of tasks from playing music, setting reminders and controlling appliances. So often with emerging technologies this sort of functionality is now starting to permeate the business world. Using tools designed for consume...
Out Loud: AI Key for Enterprise Virtual Assistants
May 30, 2019 04:00 - 11 minutes - 5.25 MBOver the last two years there has been a huge boom in the uptake of virtual, or digital, assistants within consumer markets. The success of products like Amazon's Alexa and Google Home have led to millions of households around the world utilising the tools to enhance all sorts of tasks from playing music, setting reminders and controlling appliances. So often with emerging technologies this sort of functionality is now starting to permeate the business world. Using tools designed for consume...
Out Loud: May News Update
May 20, 2019 11:00 - 6 minutes - 3.12 MBPresenter Patrick brings you the latest news update from 2019. The UC Today News Update will bring you regular videos and podcasts summarising the biggest stories from the worlds of unified communications, collaboration and customer experience.
Out Loud: Cisco Cloud Calling Updates in this Podcast!
May 15, 2019 04:00 - 25 minutes - 11.8 MBThere have been some pretty major developments in the worlds of Cisco communication and collaboration over the past few weeks. Some further details have emerged clarifying Cisco's provision of cloud calling within its Webex platform. In this episode the guys analyse the latest news in terms of Webex Calling and PSTN provision. As well as the latest platform updates they also explore Cisco's product portfolio in terms of hardware. The new Cisco headsets complete the full stack solution which ...
Out Loud: Transforming Voice Data Using Artificial Intelligence
May 10, 2019 04:00 - 28 minutes - 13.3 MBThe primary communication method used between businesses and their customers is still voice. The rise of omnichannel communication has increased the mediums by which customers can communicate, but voice still leads the way providing the richest interactions. Being able to fully utilise and analyse the data gleaned from voice interactions is critical for businesses to understand and enhance their own performance. Red Box is a global leader when it comes to understanding and leveraging the pow...
Out Loud: Transforming Voice Data Using Artificial Intelligence
May 10, 2019 04:00 - 28 minutes - 13.3 MBThe primary communication method used between businesses and their customers is still voice. The rise of omnichannel communication has increased the mediums by which customers can communicate, but voice still leads the way providing the richest interactions. Being able to fully utilise and analyse the data gleaned from voice interactions is critical for businesses to understand and enhance their own performance. Red Box is a global leader when it comes to understanding and leveraging the pow...
Out Loud: Growing CPaaS Market Key for Ribbon
May 03, 2019 04:00 - 14 minutes - 6.71 MBThere is a lot of hype within the industry about the potential for CPaaS, communications platform as a service, to transform business communication globally. Leading communications specialist and software provider, Ribbon Communications, has recently unveiled the results of a global survey analysing the procurement plans for organisations of all sizes. The results show that around the globe businesses are looking to the latest technology platforms to enhance their business processes and adop...
Out Loud: Genesys to Utilise Google AI Across Its Platforms
April 29, 2019 04:00 - 17 minutes - 8.1 MBContact Centre providers throughout the industry are looking for ways to enhance their platforms to improve potential CX provision for end customers. Many are looking to emerging technologies to provide the next generation of innovation that will drive improvements. Google Cloud Contact Center AI is pioneering development in the sector looking to improve customer experience as well as streamlining operational efficiency. Customer experience and contact centre technology specialists Genesys f...
Out Loud: What's Behind Mitel and Talkdesk's Partnership?
April 24, 2019 04:00 - 16 minutes - 7.75 MBContact centre is one of the communication industry's most innovative sectors. In this episode we are joined by both Mitel and Talkdesk to discuss the latest announcement, that they will partner to provide an enhanced enterprise contact centre solution. At first the partnership might sound like a strange marriage Mitel, giants in the traditional communications market, and Talkdesk, new kids on the block in CCaaS provision, but dig a little deeper and all sorts of benefits appear. The partner...
Out Loud: April News Update
April 03, 2019 23:00 - 5 minutes - 2.57 MBPresenter Patrick brings you the latest news update from 2019. The UC Today News Update will bring you regular videos and podcasts summarising the biggest stories from the worlds of unified communications, collaboration and customer experience.
Out Loud: Mio Scoop Collaboration Innovation Award
March 21, 2019 05:00 - 10 minutes - 5.05 MBEnterprise Connect is arguably the biggest event on the unified communications and collaboration calendar. Collaboration technology and platforms are taking a more prominent role every year and 2019 is no exception. With the rising popularity of platforms like Microsoft Teams, Cisco Webex Teams and Slack, more and more organisations are finding themselves in the difficult position of having to select a single platform to move forward with, but what if they didn’t have to choose? Mio enables ...
Out Loud: Reviewing Collaboration Week NY 19
March 13, 2019 04:00 - 20 minutes - 9.41 MBIndustry events and trade shows often encounter the same issues, they are expensive and inconvenient for vendors, sponsors and attendees alike. The concept behind Collaboration Week NY 19 was to rectify some of these issues by providing a smaller, local and more focused event to provide everyone involved with the benefits whilst avoiding some of the usual draw backs. The event provided the opportunity for attendees to visit manufacturer, service provider and end-user venues in the New York C...
Out Loud: What's Next in UCaaS?
March 11, 2019 05:00 - 21 minutes - 10.1 MBTechnology trends impact all areas of business as they permeate and enhance the platforms that they operate. UCaaS platforms are becoming increasingly popular with businesses looking to leverage the benefits they can offer in terms of functionality and flexibility. But what are the latest technology trends that are going to impact the next generation of UCaaS platforms? In this episode we try to find out by examining the next wave of technological developments that will transform the capabil...
Out Loud: The Next Generation of UCaaS Innovation
February 28, 2019 05:00 - 13 minutes - 6.08 MBUnified Communications as a service, or UCaaS, is now a well-established market globally. Organisations understand the potential benefits of 'as a service' or cloud delivery models which offer them the flexibility, scalability and security to stay ahead of their competition. Another huge benefit to such a model is the ability to quickly uptake and deploy new features and functions, as well as incorporating multimedia communication methods. As UCaaS is now established as the primary growth ar...
Out Loud: Cisco's Cognitive Collaboration
February 15, 2019 05:00 - 18 minutes - 8.4 MBIt has been a little while since the last Cisco podcast. In this episode we take a look at the latest news since the final recording of 2018. There haven't been any dramatic announcements but more messaging has been coming out of the Cisco Collaboration division reaffirming their commitment to their collaboration principles. Simplification and interoperability are increasingly important but the focus on cognitive collaboration is increasing as Cisco try to use their expertise to bring more a...
Out Loud: RingCentral React to Gartner Ditching UC Magic Quadrant
February 08, 2019 05:00 - 15 minutes - 7.21 MBLast week UC Today bought you the news that Gartner, the world's leading research and advisory company have scrapped their magic quadrant for unified communications. Gartner Magic Quadrant (MQ) refer to a series of market research reports that rely on data analysis methods to demonstrate market trends, such as direction, maturity and participants. The unified communication quadrant has been stagnating for quite a while and the news that Gartner are now scrapping it hasn’t come as a surprise ...
Out Loud: Balancing Customer Experience and Security with Comm100
February 06, 2019 05:00 - 18 minutes - 8.31 MBProviding customers with exemplary experiences is undoubtedly hugely important for businesses. Now more than ever customer experience is one of the most crucial differentiating factors for organisations to stand out from the crowd and get ahead of their competitors. Providing great experiences isn't always easy and organisations must consider the security and privacy implications of the latest innovative platform that could improve their service provision. In today's episode we speak to the ...
Out Loud: Using Mobile Identity in CPaaS, with TeleSign
February 04, 2019 05:00 - 14 minutes - 6.53 MBDuring January we focused on some of the emerging technology trends within CPaaS platforms and now we hear about another potential development from TeleSign. Telesign are one of the world's leading providers of global customer identity and engagement solutions and they have been pioneering work around mobile, or phone, number identification. The premise of being recognised by a brand by your phone number rather than a username, or other detail, has various advantages and we explore some of t...
Out Loud: Transforming Cloud Collaboration with Telstra
February 01, 2019 05:00 - 17 minutes - 7.97 MBBeing able to offer customers a truly reliable, scalable and secure collaboration platform isn't always easy for resellers and service providers. Choosing the right platforms to invest in and then having the capability to provide them as a global solution are often hurdles too high to overcome. As one of the world's leading providers of telecommunication networks Telstra are determined to help their partners do exactly that. That’s why they have been working with Cisco to develop a cloud col...
Out Loud: Transforming Cloud Collaboration with Telstra
February 01, 2019 05:00 - 17 minutes - 7.96 MBBeing able to offer customers a truly reliable, scalable and secure collaboration platform isn't always easy for resellers and service providers. Choosing the right platforms to invest in and then having the capability to provide them as a global solution are often hurdles too high to overcome. As one of the world's leading providers of telecommunication networks Telstra are determined to help their partners do exactly that. That’s why they have been working with Cisco to develop a cloud col...
Out Loud: Examining Metaswitch's New MaX UC Platform
January 30, 2019 14:00 - 16 minutes - 7.57 MBUCaaS is one of the fastest growing technology markets globally. With the proportion of cloud communication deployments increasing, more and more organisations are looking to leverage UCaaS platforms. For service providers and resellers the market is becoming increasingly crowded and competitive forcing them to uncover the latest innovations to differentiate their offerings. Mobile native services are now one of the highest priorities for the modern business so being able to offer customers ...
Out Loud: Examining Metaswitch's New MaX UC Platform
January 30, 2019 14:00 - 16 minutes - 7.56 MBUCaaS is one of the fastest growing technology markets globally. With the proportion of cloud communication deployments increasing, more and more organisations are looking to leverage UCaaS platforms. For service providers and resellers the market is becoming increasingly crowded and competitive forcing them to uncover the latest innovations to differentiate their offerings. Mobile native services are now one of the highest priorities for the modern business so being able to offer customers ...
Out Loud: Consumer Demands Lead CPaaS Innovation
January 30, 2019 05:00 - 12 minutes - 5.61 MBAs our January focus on CPaaS draws to a close we wanted to look ahead to see what future developments might be in store. Market leaders Twilio have been developing CPaaS for a number of years and in this episode they look at innovations that might formulate the future of the platform. Traditionally CPaaS platforms have offered integrations with voice, chat and SMS functionality but the capabilities of the platform are yet to be fully realised. How will emerging technologies like artificial ...
Out Loud: Diabolocom and the Proactive Contact Centre
January 25, 2019 05:00 - 15 minutes - 7.03 MBHistorically contact centres have acted as the main conduit between customers and businesses but the means in which consumers want to reach out has transformed in recent years. Consumers are demanding more when it comes to their interactions with organisations and now businesses are looking to provide a more proactive approach to service. How do you provide a truly proactive customer service experience? In this episode we examine the main benefits of proactive service, for both consumers and...
Out Loud: Explore Innovation at the Cavell Cloud Comms Summit
January 17, 2019 05:00 - 11 minutes - 5.37 MBIn this episode of Out Loud we look ahead to the Cloud Comms Summit which will be taking place in London in March. Hosted by the Cavell Group the event promises to be a key gathering for the Service Provider community. As thought-leaders in the European future voice and VoIP marketplace Cavell Group provide analytics and insights across the industry. Later this year they will be hosting their Cloud Comms Summit in London and we will be there to bring you all the news and key themes from the ...