UC Today
636 episodes - English - Latest episode: 4 days ago - ★★★★★ - 1 ratingNews and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
Unlocking UC's Transformative Potential For Organisations in India
June 27, 2024 12:00 - 17 minutes - 11.9 MBUC Today's Kieran Devlin speaks to Jeyavelan Sabapathy, Global Head of Business Collaboration at Tata Communications. In this session, we discuss the following: 1) The major regulatory challenges for Indian organisations and how Tata can support them 2) How Tata Communications GlobalRapide empowers organisations in India with its network of global UC & collaboration partners 3) What Makes Tata Communications a compelling local and global player
Empowering The Channel With Voca
June 26, 2024 10:00 - 13 minutes - 9.34 MBUC Today's Kieran Devlin speaks to Paul Taylor, Chief Commercial Officer at Voiceflex. In this session, we discuss the following: The key trends in the channel in 2024 What Voca actually is and why Voiceflex is excited to collaborate with the channel around it How Voiceflex's roadmap aims to support the channel
Unlocking The Hybrid Work Analytics Goldmine
June 25, 2024 10:00 - 29 minutes - 20.3 MBUC Today's Kieran Devlin speaks to Mike Tolliver, Product Management Director at Vyopta. In this session, we discuss the following: The challenges facing hybrid work organisations What makes hybrid work analytics such an untapped goldmine How data insights can help maximize office space utilisation
AI’s Triple Evolution: Legacy, Generative, and the Future
June 24, 2024 13:00 - 30 minutes - 20.9 MBWatch on YouTube. Dave Michels Unpacks the AI Landscape in our latest roundup of TalkingPointz Insider news report. In this insightful episode, UC Today's Rob Scott and Dave Michels dissect the key findings from the latest Talking Points Insider Report, covering a range of hot topics in the unified communications and collaboration space. They dive into the current obsession with AI, explore the impact of major industry events, and discuss significant vendor movements. Here's a closer look ...
Critically Upholding Digital Communications Governance in UC
June 18, 2024 08:00 - 25 minutes - 17.8 MBUC Today's Kieran Devlin speaks to Garth Landers, Director of Global Product Marketing at Theta Lake. In this session, we discuss the following: What is Digital Communications Governance and why is it important in UC? What are the major compliance challenges for UC in 2024? What about the role of AI?
Digital Workplace Maturity - How Evolved is Your UC Stack?
June 14, 2024 10:00 - 18 minutes - 12.5 MBUC Today's Tom Wright hosts VOSS' Christopher Martini - Chief Vice President, Microsoft Strategy. In this session, we discuss the following: What are the main challenges that organizations face when managing and optimizing their UC stack? How to prioritize competing needs across departments? How does an organization measure the effectiveness and maturity of its UC stack? What strategies could be employed to drive cultural adoption and maximize ROI?
AI Show – Navigating AI's Legal Landscape
June 13, 2024 15:00 - 37 minutes - 25.5 MBFrom AI Outages to Ethical Concerns: A Deep Dive into the Latest AI News and Regulations Welcome back to our third episode of the AI Show! Today, Rob Scott and Kevin Kieller are back to dissect the latest in AI news and to engage in a crucial conversation with Dr. Scott Allendevaux, a leading expert in AI law and policy. AI News Headlines: OpenAI ChatGPT Outage: As reliance on AI grows, businesses must prepare for potential outages and productivity losses. Zoom's AI Ambitions: Eric Yuan ...
The Latest Big News on Microsoft Copilot, 8x8 Focuses on CCaaS & RingCentral Megadeal
June 12, 2024 13:00 - 39 minutes - 27.1 MBIn this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: Revolutionizing Team Collaboration with Copilot Maximizing Product Sales to Reduce Churn Rate Enhancing Mobile Work with Workvivo Our panel features the following UC experts: Craig Durr, Collab Collective Jon Arnold, Principal Analyst, J Arnold & Associates ...
User Adoption and Customer Experience in Workplace Technology
June 10, 2024 10:00 - 28 minutes - 19.7 MBThis conversation between our host Craig Durr and his guest, Aaron Roe from Deloitte covers a wide range of topics related to collaboration, workplace experience, and technology solutions. Aaron shares insights into his role as a problem solver and the innovative solutions he has implemented at Deloitte. The conversation also delves into the importance of user adoption, the future of workplace technology, and the impact of virtual collaboration on office culture.
Let’s Talk Collaboration with Craig Durr
June 10, 2024 10:00 - 22 minutes - 15.7 MBDanny Hayasaka, the Marketing Director for Call One, joins Craig Durr in this inaugural podcast episode to discuss collaboration in the UC industry. This session includes discussions on the following topics: The importance of a complete collaboration ecosystem The need for education and guidance for end users Insights on the vendor community The challenges that Danny and Craig face in providing a seamless collaboration experience
Beyond Regulation: Fulfilling A Security Duty Of Care In The Hybrid Era
June 07, 2024 13:00 - 23 minutes - 16.3 MBUC Today's Kieran Devlin speaks to Josh Burch, Senior Director of Product Management at Intrado. In this session, we discuss the following: The key challenges organizations face in securing the hybrid workplace What E911 is and how it impacts organizations The duty of care organizations possess that extends beyond regulatory requirements
How MSPs can Bill the Future of Microsoft Services
June 07, 2024 09:00 - 16 minutes - 11.4 MBWatch on YouTube. UC Today's David Dungay speaks to William Rubio, CRO, CallTower and Dave Michels, Founder, TalkingPointz about the opportunity for MSPs to bill the future of voice services in Microsoft. In this session, we discuss the following: Supporting Operator Connect with billing Taxation and porting across multiple geographies Direct Routing vs Operator Connect Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel. You c...
AI and Multi-Camera Experiences Top of Mind at Infocomm
June 04, 2024 08:00 - 14 minutes - 10.1 MBWatch on YouTube. In this session, Craig Durr Analyst and Collaboration Specialist spoke to David Dungay about the major themes of Infocomm. This session includes: How AI is impacting the meeting room space Why multi-camera experiences are not just for high-end conference rooms What Craig is expecting from Infocomm this year For more information, visit Infocomm. Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel. You can als...
Discussing the Impending AI Winter and CCaaS Bloodbath
June 03, 2024 11:00 - 29 minutes - 20.1 MBJoin us as we dive deep into the latest TalkingPointz Insider Report with Dave Michels from TalkingPointz. In this engaging conversation, Dave and UC Today's Rob Scott explore the most significant trends and predictions shaping the enterprise communications landscape. From the potential AI winter to the future of Microsoft Teams and the rise of AI schedulers, this episode covers it all. TalkingPointz Insider Report: Dave provides an overview of the Insider Report, highlighting its relevanc...
Maximising CX Success in a Hybrid World
May 31, 2024 09:00 - 8 minutes - 6.04 MBUC Today's Kieran Devlin speaks to Mike Wilkinson, Chief Product and Marketing Officer at Akixi. In this session, we discuss the following: What do we mean by hybrid in a CX context? What are the benefits of hybrid solutions? How do Akixi's CX solutions facilitate hybrid environments?
AV Buyers Look to Infocomm to Help Solve Hybrid Challenges
May 31, 2024 08:00 - 18 minutes - 12.4 MBWatch on YouTube. UC Today's David Dungay speaks to Peter Hansen, Economist, AVIXA. In this session, we discuss the following: How the pandemic drove spending and impacted future spend How 'back to the office' trend is impacting AV spend What to expect at Infocomm For more information, visit https://www.infocommshow.org/ Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel. You can also join in the conversation on our Twitter ...
AI Show - AI Security, Privacy and Legal Issues
May 22, 2024 10:00 - 35 minutes - 24.4 MBJoin us for another insightful exploration of artificial intelligence in today's world. In this episode, your hosts Rob Scott and Kevin Kieller dive into the latest AI news and discuss the implications of recent developments with a very special guest, Dr. Joseph Williams, ICT Sector Lead and Tech Policy Advisor to Governor Inslee. What's on Today's Show? AI News Review: We break down the most recent headlines including Apple's M4 chip making iPads AI-ready, a UK firm's record-breaking fund...
Visibility and Control are Key for Mastering Service Management
May 21, 2024 13:00 - 11 minutes - 7.92 MBUC Today host David Dungay is joined by Mark Bunnell, COO, Nuwave. Following on from our Service Management theme this May we speak to Mark about the success factors in the Service Management space, including: The current Service Management landscape The role of AI and ML in Service Management Selecting vendors in the Service Management space For more information, visit Nuwave.
CEO Chat: Intermedia's Michael Gold Explains Growth and Innovation Strategy
May 21, 2024 10:00 - 20 minutes - 14.3 MBDave Michels from TalkingPointz speaks with Michael Gold, CEO of Intermedia, to discuss the company's strategic moves and future ambitions. Key discussion points include: Michael Gold's Background and Role at Intermedia: Discussion about how Mike started with a company resembling Intermedia in 2008, leading up to his official position as CEO since 2015 after several strategic acquisitions and partnerships. Intermedia's Recent Refinancing: Explanation of the refinancing process likened to ...
The Porting Playbook: Solving Porting Challenges for Mixed Environments
May 16, 2024 12:00 - 21 minutes - 14.8 MBUC Today's David Dungay speaks to William Rubio, CRO, CallTower & Irwin Lazar, President, Metrigy. In this session, we discuss the following: The major porting challenges for businesses in 2024 Considerations for businesses spanning multiple geographies Top tips for approaching porting in a mixed environment
AI Show - Analyzing the Latest AI News and Trends
May 10, 2024 07:00 - 32 minutes - 22.3 MBJoin us in this premier episode of our new AI Show, where we dive deep into the latest advancements and discussions surrounding artificial intelligence. Hosted by Rob Scott and Kevin Kieller, this episode features an insightful discussion with Brent Kelly, principal analyst for unified communication and collaboration within Omdia’s Digital Workplace team. We cover top AI news, including significant partnerships, new tools, and industry insights on AI's impact on the job market. AI Minute ...
How Regulated Sectors Attain Peace of Mind with LeapXpert
May 08, 2024 12:00 - 11 minutes - 8.08 MBUC Today's Kieran Devlin speaks to Sharvari Nerurkar, VP of Product Management at LeapXpert. In this session, we discuss the following: The major challenges facing regulated industries in 2024 How LeapXpert's Teams solution supports customers in regulated industries The importance in having different communication channels all in one place
Global Expansion: Inside Gamma's Acquisition of Coolwave
May 08, 2024 10:00 - 8 minutes - 5.62 MBUC Today's Tom Wright hosts Gamma's Mike Mills. In this session, we discuss the following: Gamma's acquisition of Coolwave How the deal enables global expansion What benefits service providers will see
Marketplace Assessing ROI on Cloud Investments
May 07, 2024 13:00 - 11 minutes - 7.71 MBUC Today's David Dungay hosts Mark Bunnell, COO of Nuwave. In this session, we discuss the following: The biggest challenges for partners selling cloud services The role AI is playing in UCaaS migration How partners and customers can assess ROI on their hybrid work investments
The Latest News on Microsoft Security Copilot, NEC Exiting On-Prem & Intermedia's Cloud Story
May 02, 2024 08:00 - 28 minutes - 19.4 MBWatch on YouTube. In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: NEC's decision to exit the on-prem market Intermedia raises $350 to double down on its cloud proposition Microsoft launches Security Copilot Our panel features the following UC experts: Craig Durr, Senior Analyst, Futurum Gro...
Maximizing Multi-UC Efficiency: Zooming in with iPILOT
April 25, 2024 13:00 - 14 minutes - 10.1 MBIn this second episode of our Multi-UC series in partnership with Nuwave, Rob Scott from UC Today talks to Mark Bunnell, COO of Nuwave, and Jim McGarry, Head of Global Distribution at Zoom. This session is dedicated to unravelling the complexities of Multi-UC challenges within Zoom Phone environments and showcasing the synergistic partnership between Nuwave and Zoom. Our experts discuss the strategic integration of Zoom's capabilities across diverse UC platforms, providing invaluable insigh...
Teams on Steroids - How can you Supercharge Teams in your Organisation?
April 22, 2024 12:00 - 19 minutes - 13.6 MBUC Today's Kieran Devlin speaks to Harkirat Degun, Product Director at Resonate. In this session, we discuss the following: What do we mean by "Teams on steroids"? How Resonate fulfils these benefits for customers across Teams Phone and collaboration spaces Teams' potential applications beyond the platform
Assessing the State of AI in 2024 with Jon Arnold
April 17, 2024 11:00 - 36 minutes - 24.9 MBUC Today's Kieran Devlin speaks to Jon Arnold, Principal at J Arnold & Associates and AI expert. In this session, we discuss the following: How perception around AI has changed in the enterprise space over the past 18 months The key trends shaping AI products and services today Why vendors' AI strategies have evolved and AI predictions for 2024 and beyond
Mastering Supplier Selection - Finding Channel-Centric Partners
April 17, 2024 09:00 - 16 minutes - 11.7 MBUC Today's David Dungay speaks to Scott Anderson, CMO, Intermedia. In this session, we discuss the following: Deciphering which suppliers are truly 'Channel First' Evaluating how supplier services can impact your business Why do partner programmes matter? Differentiating through supplier marketing support
Leveraging AI as The Great Disrupter
April 10, 2024 09:00 - 13 minutes - 8.98 MBUC Today's Kieran Devlin speaks to Kade Herbert, Marketing Manager at CallTower, and Madison Doner, Partner Marketing Strategist for CallTower. In this session, we discuss the following: The state of AI in 2024 and its intersection with UCaaS and CCaaS The key differences between Microsoft Copilot and Zoom and Webex AIs How CallTower can support customers in choosing the best AI solution for them
The Latest News from Enterprise Connect, RingEX, Microsoft Teams Mobile & Microsoft Decouples 365
April 09, 2024 13:00 - 49 minutes - 33.8 MBWatch on YouTube. In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: The latest news from Enterprise Connect including RingEX from RingCentral, Microsoft Teams Mobile, new devices launched, top AI picks from the panel Microsoft finally decouples Office365 and Team globally The big industry events ...
Steps To Prepare For the PSTN Switch-Off
April 09, 2024 11:00 - 10 minutes - 6.94 MBUC Today's Kieran Devlin speaks to Karen Patalay, Lead Solutions Engineer Public Sector UK at RingCentral. In this session, we discuss the following: What exactly the PSTN switch-off entails How businesses can prepare for the switch-off The benefits of VoIP for businesses
UCaaS: Unpacking the Challenges and Opportunities for Partners
April 08, 2024 09:00 - 21 minutes - 14.8 MBWatch on YouTube. UC Today's Tom Wright hosts industry analyst Jon Arnold and Intermedia's Valerie Berezuk. In this session we discuss the following: The biggest challenge for partners selling UCaaS The role AI is playing in UCaaS migration What more vendors can do to help partner's UCaaS efforts To find out more visit: https://www.intermedia.co.uk/ Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel. You can also join in the...
Gamma Launches New Brand Campaign and Return on Relationships Calculator
April 04, 2024 12:00 - 8 minutes - 5.55 MBUC Today's Tom Wright hosts Gamma Marketing Director Andrea Herbert. In this session, we discuss the following: Gamma's new brand campaign The company's new relationship-focused research Gamma's new return on relationship calculator
Zoom's New AI Features Put Time Back in Your Day
April 02, 2024 09:00 - 9 minutes - 6.71 MBIn an enlightening conversation with Rob Scott from UC Today, Mahesh Ram, the visionary Head of AI Product Strategy at Zoom, dives deep into how Zoom is harnessing the power of artificial intelligence to redefine customer value and workplace efficiency. This interview unveils Zoom's latest groundbreaking initiative, Zoom Workplace, a unified platform that synergizes Zoom's extensive product portfolio through AI integration. Mahesh shares insights on Zoom AI Companion's monumental success, n...
Navigating Cloud Challenges: Life Extension's Path to UCaaS + CCaaS Innovation
March 29, 2024 14:00 - 13 minutes - 9.43 MBAt Enterprise Connect 2024, Rob Scott from UC Today engaged in a discussion with Luis Fajardo, the Chief Information Officer at Life Extension, about their transition journey from on-premise systems to UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service). Operating with two regional sites and two contact centers, supporting over 200 agents, Luis shared insights into the business value drivers for cloud migration. Despite the journey's challenges, including an ...
From Now to Next Exploring GoTo's Pace of Innovation
March 29, 2024 10:00 - 10 minutes - 7.24 MBIn this exclusive interview, Rob Scott of UC Today dives deep into the heart of communication innovation with Peter Mahoney, Chief Marketing Officer at GoTo, during the pivotal Enterprise Connect 2024 event. This year's conference is abuzz with discussions on AI's transformative role in the industry, spotlighting the synergistic blend of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Peter unveils GoTo's groundbreaking announcements that are set to rede...
From Selection to Success Gannett Fleming's Microsoft Teams Migration Journey
March 28, 2024 10:00 - 7 minutes - 4.96 MBJoin Rob Scott of UC Today as he engages in an enlightening conversation with Steve Panton, the seasoned Enterprise Infrastructure and Operation Sr. Manager at Gannett, at the vibrant atmosphere of Enterprise Connect 2024. In this insightful dialogue, Steve unfolds the narrative of Gannett's journey to adopting Microsoft Teams, shedding light on the critical phases of vendor evaluation, overcoming migration hurdles, and leveraging business-centric drivers to enhance user engagement and trai...
Which of Teams Premium and Copilot Works Best For You?
March 27, 2024 15:00 - 17 minutes - 12.2 MBWatch on YouTube. UC Today's Kieran Devlin speaks to Wesley Budd, Strategic Partner Manager of Microsoft and MTR Vendors at Symity. In this session, we discuss the following: The state of Copilot in 2024 The key differences and benefits of Teams Premium and Copilot How Symity supports organisations in choosing the best solution for them Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel. You can also join in the conversation o...
Shaping the Future of Hospitality Communications
March 27, 2024 15:00 - 16 minutes - 11.1 MBWatch on YouTube. UC Today's Kieran Devlin speaks to Tonna Tang, Country Manager at Yeastar, and Roy Stephenson, VTech and Snom Brand Manager at Trust Distribution. In this session, we discuss the following: A market overview of communications in hotels The key communications challenges facing hotels in 2024 How Yeastar's solutions support hotels' advanced communications needs Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel....
Theta Lake Strengthens Whiteboard & Voice Compliance
March 27, 2024 14:00 - 8 minutes - 5.76 MBAt Enterprise Connect 2024, a significant announcement by Theta Lake, detailed by their Chief Product Officer Dan Nadir in conversation with Rob Scott from UC Today, brings to light the ever-evolving landscape of compliance in enterprise communications. This discussion highlights Theta Lake's innovative approach towards integrating compliance support for whiteboards—a feature that reflects the company's commitment to securing unified communications, collaboration, and contact center environ...
Avaya CEO Talks Fusing Tradition with Transformation
March 27, 2024 13:00 - 9 minutes - 6.59 MBRob Scott from UC Today speaks with Alan Masarek, CEO of Avaya, at Enterprise Connect 2024 for an exclusive interview on the future of enterprise communication and collaboration. Amidst the vibrant atmosphere of one of the industry's most anticipated events, they dive deep into Avaya and Zoom's new strategic partnership aimed at delivering unparalleled collaboration experiences. Discover how Avaya is integrating Zoom's AI-powered collaboration platform, Zoom Workplace, into its comprehensiv...
Employees Seek Improved In-office Collaboration Experiences, says Webex by Cisco
March 26, 2024 16:00 - 12 minutes - 8.52 MBJoin Rob Scott from UC Today as he interviews Aruna Ravichandran, the Senior Vice President and Chief Marketing & Customer Officer at Webex by Cisco, at Enterprise Connect 2024. They discuss the following: The challenges and opportunities of hybrid work The importance of collaboration spaces and meeting rooms How technology can help transform workplaces and workstyles Aruna also introduces Cisco's new products, the Cisco Board Pro G2 and Webex AI Assistant, and shares insights on AI str...
RingCentral on the New Era of Web Events
March 21, 2024 11:00 - 17 minutes - 12.1 MBUC Today's Tom Wright hosts Severine Hierso from RingCentral. In this session, we discuss the following: How virtual events have evolved Best practices for virtual events RingCentral's evolving platform
How Bright Pattern is Helping Service Providers Win With UC-CC Solutions
March 18, 2024 11:00 - 9 minutes - 6.4 MBUC Today's Tom Wright hosts Michael McCloskey, CEO at Bright Pattern. In this session, we discuss the following: How regional service providers can compete with global players The opportunities for service providers to combine UC and CC technology Bright Pattern's innovative roadmap for 2024
Turbocharging Collaboration Through The Right Partnerships
March 12, 2024 15:00 - 14 minutes - 10 MBUC Today's Kieran Devlin speaks to Gaurav Anand, Vice President, Global Alliance and Business Head, Hyperscalers Segment at Tata Communications. In this session, we discuss the following: Why interoperability is a significant 2024 trend The importance of carefully selecting your partners How Tata Communications' GlobalRapide platform supports partners - and benefits customers
The iPILOT Advantage Proven Microsoft Teams Management for Multi-UC Environments
March 11, 2024 10:00 - 19 minutes - 13.3 MBIn this interview, Rob Scott from UC Today speaks to Mark Bunnell, COO of Nuwave, about the current challenges UC partner organizations face in multi-UC Microsoft Teams environments and how to reduce complexity and power-up time to go live. Discussion points include the following: Insight into Nuwave's innovative strategies to streamline number management, migration tools, and unified management platforms Exploration of how Nuwave is enabling UC partners to consolidate infrastructure, thu...
AI Opportunities to Take Centre Stage at Cavell Live Europe
March 07, 2024 10:00 - 9 minutes - 6.56 MBJoin Rob Scott from UC Today News for an interview with Dom Black, Director of Research Services at Cavell Group, as we gear up for the eagerly anticipated Cavell Summit Europe 2024. Taking place in the heart of London at Convene, 22 Bishopsgate, on 12 March 2024, this summit is the premier gathering for Service Providers and Telcos across Europe. What's on the Agenda? Discover everything you need to know about the Cavell Summit, the leading event tailored specifically for Service Provide...
The Latest Big News From Cisco Live, RingCentral Growth, Apple Vision Pro & Hybrid Working Policies
February 27, 2024 11:00 - 45 minutes - 31.3 MBIn this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: The AI features launched by Cisco at Cisco Live Europe RingCentral's latest earnings and their approach to growth Zoom, Microsoft & Webex create Apple Vision Pro apps Deutsche Bank's latest hybrid working policy change Our panel features the follo...
The Intersection of AI and Data Protection in UC
February 26, 2024 16:00 - 23 minutes - 16.1 MBUC Today's Kieran Devlin speaks to Dr. Scott Allendevaux, Practice Lead of Data Protection at Allendevaux, and Rebekah Allendevaux, who oversees Data Protection Implementation and Audit. In this session, we discuss the following: Why data protection is important in UC and what role AI can play The challenges to data protection presented by AI How AI might be an ally in data protection in UC