UC Today
637 episodes - English - Latest episode: 16 days ago - ★★★★★ - 1 ratingNews and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
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Episodes
Taking a Holistic Approach to UC in The Public Sector
February 26, 2024 16:00 - 25 minutes - 17.7 MBUC Today's David Dungay speaks to Andrew Elia, VP of East Region & Public Sector, AudioCodes & Zeus Kerravala, Founder of ZK Research. In this session, we discuss the following: The key trends in voice in 2024 The challenges organisations face during their digital transformation The benefits of a single-platform solution in a UCaaS landscape
The Intersection of AI and Data Protection in UC
February 26, 2024 16:00 - 23 minutes - 16.1 MBUC Today's Kieran Devlin speaks to Dr. Scott Allendevaux, Practice Lead of Data Protection at Allendevaux, and Rebekah Allendevaux, who oversees Data Protection Implementation and Audit. In this session, we discuss the following: Why data protection is important in UC and what role AI can play The challenges to data protection presented by AI How AI might be an ally in data protection in UC
Empowering Service Providers to Take Control of Their Future
February 14, 2024 11:00 - 12 minutes - 8.63 MBUC Today's Kieran Devlin speaks to Mark Sher, SVP of Product Marketing at Intermedia. In this session, we discuss the following: What challenges service providers face in 2024 How Intermedia's technology supports SPs The importance of maintaining healthy customer relationships for SPs
Preparing for the Future of Voice in UC
February 12, 2024 10:00 - 16 minutes - 11.3 MBUC Today's Kieran Devlin speaks to Joel Keene, Product Manager at Continuant, and Mark Bunnell, COO at Nuwave. In this session, we discuss the following: The key trends in voice in 2024 The challenges organisations face during their digital transformation The benefits of a single-platform solution in a UCaaS landscape
Navigating the New Era of Hybrid Work with Webex and AT&T
February 06, 2024 09:00 - 25 minutes - 17.8 MBIn this video, Rob Scott from UC Today hosts Doug Jones, AVP of Product Management, AT&T who will delve into the evolving concept of a mobile-centric workplace, a model gaining traction in modern organizations. There's a shift happening from conventional UCaaS solutions to mobile-first strategies - this is a must watch for business leaders navigating hybrid, front line and remote workforces. Also joining today's discussion is Chris Pliska from Diamond Pet Foods who will share his real-worl...
Unlocking Your Mobility with Microsoft Teams
January 31, 2024 14:00 - 21 minutes - 14.5 MBWatch on YouTube. UC Today's Kieran Devlin speaks to Diana Florea, Director of Technical Solutions at Pure IP, and Lee Essex, Head of Business Development and Strategic Partnerships at Tango Networks. In this session, we discuss the following: The importance of mobility in implementing voice How eSim and Tango Extend assist customers in boosting mobility How eSim and Tango Extend practically supports frontline workers Thanks for watching, if you’d like more like this, don’t forget to...
The Latest Big News on Microsoft Copilot, New Vonage CEO, Tech Narratives from ISE
January 31, 2024 13:00 - 29 minutes - 20.1 MBIn this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: Copilot hits the SMB market - but should you buy it through an MSP? Vonage appoints a new CEO - what does life look like under Ericsson? The big events are back - what kinds of narratives are emerging in 2024? Our panel features the following UC ex...
Expanding Agile Collaboration for Businesses in 2024
January 30, 2024 09:00 - 10 minutes - 7.02 MBUC Today's Kieran Devlin speaks to Dominic McDonald, CEO at ULAP. In this session, we discuss the following: The major UC and CX trends in emerging markets How ULAP supports businesses in these markets in accessing advanced UC/CX technology How ULAP assists these businesses in integrating AI and automation technology
A Journey to the Modern Day Workplace
January 29, 2024 09:00 - 27 minutes - 18.7 MBUC Today's Kieran Devlin speaks to Jim McKenna, VP of Strategic Partnerships at Black Box, and Luiz Domingos, CTO at Mitel. In this session, we discuss the following: The key trends in the evolution of the modern workplace The challenges businesses face in their transitions into the modern workplace How businesses can achieve successful transformations into the new era of workplaces
Empowering Your Business's DECT Digital Transformation
January 22, 2024 10:00 - 10 minutes - 7.27 MBWatch on YouTube. UC Today's Kieran Devlin speaks to Paul Rowe, Senior Product Manager at Spectralink. In this session, we discuss the following: Trends in the mobility sector Challenges businesses face in their digital transformation How Spectralink Gateway supports businesses in their transformations Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pages.
How Voice Wholesalers Can Wow Their Enterprise Customers
January 10, 2024 10:00 - 10 minutes - 6.93 MBWatch on YouTube. UC Today's Kieran Devlin speaks to Andreas Hipp, Chairman and CEO at Cataleya. In this session, we discuss the following: The key challenges facing voice wholesalers ahead of 2024 How automation benefits wholesalers How Cataleya's solutions benefit wholesalers in approaching resellers and channel partners Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pag...
Why Compliant Call Recording is Critical for Finservs
January 08, 2024 13:00 - 11 minutes - 7.84 MBUC Today's Kieran Devlin speaks to Chloe Emm, Growth Director at Oak Innovation. In this session, we discuss the following: The compliance challenges finservs are facing going into 2024 What Oak's Clarity Go solution offers finservs Is Teams' call recording insufficient for finservs?
Navigating from Lockdown Legacy to 2024 UC Supremacy
January 04, 2024 13:00 - 16 minutes - 11.4 MBJoin Rob Scott from UC Today and Christopher Martini from VOSS in a compelling discussion about the evolution of Unified Communications (UC) in the hybrid work era. They explore the transition of enterprise technology adoption from the lockdown period to the present day, focusing on the misalignments between past technology choices and the current needs of a hybrid workplace. The conversation delves into the effectiveness of various UC technologies in supporting hybrid work, the role of em...
Nuwave Empowers Partners with Cloud Connect for Webex Calling
January 03, 2024 12:00 - 9 minutes - 6.41 MBNuwave and Webex by Cisco have announced a strategic partnership to simplify the certification and onboarding process for Webex Calling via Cisco’s Enablement Provider Program. Spearheaded by Mark Bunnell (COO, NUWAVE) and Adam Gent (Principal Product Manager, Cisco Webex), the collaboration seeks to address industry challenges such as implementation time and resource efficiency. A key focus of the partnership is Nuwave’s iPILOT platform, which facilitates a smooth transition from on-premis...
The Importance of Mobility for Service Providers in 2024 and Beyond
December 21, 2023 11:00 - 26 minutes - 18 MBUC Today's Tom Wright hosts Johan Dalstrom from Dstny. In this session, we discuss the following: Why service providers must add mobility services to their portfolio How Dstny is helping them do so The most important mobility products and services in 2024
ULAP CEO Reveals Aggressive 2024 Expansion Plans
December 18, 2023 11:00 - 7 minutes - 5.52 MBUC Today's Tom Wright hosts ULAP CEO Dominic McDonald. In this session, we discuss the following: ULAP’s 2023 growth New partnerships with NICE, Simplify360 and CallCabinet ULAP’s international expansion plans for 2024
How AI and Data is Transforming Communications for AWS Customers
December 14, 2023 12:00 - 15 minutes - 10.6 MBUC Today's Kieran Devlin speaks to Christopher Sampson, Global Head of AWS Communication Services. In this session, we discuss the following: How AWS customers are approaching communications ahead of 2024 How AI and machine learning has changed that dynamic What role data plays in AWS's customers' communications
Ensuring Your Compliance Through Secure Video and Voice Capture
December 12, 2023 11:00 - 12 minutes - 8.76 MBUC Today's Kieran Devlin speaks to Dave Scott, Sr. Director Of Product Management at Veritas. In this session, we discuss the following: The privacy and compliance challenges facing organisations ahead of 2024 The best tools for compliance-oriented capture and transcription Why organisations should do transcription before classification
Customer Appetite for Multi-UC & Unified Mobility is Growing
December 06, 2023 12:00 - 11 minutes - 7.96 MBJoin Rob Scott from UC Today as he speaks with Mark Bunnell, Chief Operating Officer of Nuwave, in an insightful discussion about the burgeoning demand for Multi-UCaaS and mobility solutions in the Unified Communications industry. This session is packed with industry insights, strategies, and expert viewpoints on the latest trends. We discuss the following: Trend #1: Multi-Vendor UCaaS Integration - Why is the integration of multi-vendor UCaaS networks becoming a trend? Discover how Nuwave...
How Productised AI Makes Artificial Intelligence Accessible For Everyone
December 04, 2023 10:00 - 14 minutes - 9.71 MBWatch on YouTube. UC Today's Kieran Devlin speaks to Nick Atkin, Head of Solution Architecture at Dubber. In this session, we discuss the following: The challenges of turning a complex concept like AI into a palatable product Why productised AI can be accessible for any industry and organisation Use cases for conversational intelligence AI in local government, retail and financial services Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel. Y...
Was Copilot Studio Microsoft Ignite's Most Exciting Announcement?
November 29, 2023 16:00 - 9 minutes - 6.85 MBUC Today's Kieran Devlin speaks to Satish Upadhyaya, MVP, Microsoft 365 UC Architect at SOFTEL Communications. In this session, we discuss the following: What was the most eye-catching announcement at Ignite? What has been the most prominent use of Copilot in the market so far? Will Microsoft MESH bring VR into the mainstream for collaboration?
The Latest Big News on OpenAI, Ignite, WebexOne, Zoom Earnings & Loom Acquisition
November 29, 2023 15:00 - 50 minutes - 34.9 MBIn this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: The latest from WebexOne and Ignite events Zoom earnings analysis The acquisition of Loom and the future of asynchronous communication What is happening with OpenAI?! Our panel features the following UC experts: Zeus Kerravala, Principal Analyst,...
Maximising Microsoft Teams Usage, in a Secure Enterprise
November 22, 2023 11:00 - 19 minutes - 13.6 MBThis interview with Dan Nadir, Chief Product Officer of Theta Lake details how MS Teams is different from other UCC platforms. Teams sits as a hub, interface and control plane for an entire ecosystem of M365 applications, including SharePoint, OneDrive, and Viva Engage. In addition to leveraging these applications and more, Teams is omnipresent in the organization across voice, video and textual applications. Because of its role, it's critical to ensure that Teams is fully deployed, utiliz...
The Roadmap for a Successful Cloud Migration
November 16, 2023 14:00 - 17 minutes - 12.3 MBUC Today's Kieran Devlin speaks to Joel Keene, Product Manager at Continuant. In this session, we discuss the following: What challenges businesses face in their cloud migration How CPaaS can assist in an organisation's cloud migration How Continuant Connect supports voice solutions like Microsoft Teams Calling
Lessons from the Trenches of Deploying Collaboration Tools in Financial Services
November 15, 2023 15:00 - 30 minutes - 21.1 MBTheta Lake’s Co-founder and CEO, Devin Redmond, joins UC Today's Rob Scott in this exclusive interview. Devin shares insights from his daily interactions with customers who are blazing the trail on modern collaboration leveraging Microsoft Teams - to deliver happier end-users, and ultimately greater competitive advantage for their organization.
Protecting Business Data From the Next Generation of Cybercrime
November 13, 2023 11:00 - 20 minutes - 14.3 MBUC Today's Kieran Devlin speaks to industry expert Dr. Scott Allendevaux, Practice Lead of Law and Policy at Allendevaux. In this session, we discuss the following: The key trends in digital growth and data protection What bad actors are and what challenges they can present to businesses What DPaaS is and how it protects businesses
Flexibility and Simplicity Key For Hybrid Meeting Success
November 13, 2023 11:00 - 18 minutes - 13 MBUC Today's David Dungay hosts Daniel Root, Head of Global Alliances, Barco. In this session, we discuss the following: Current challenges for the hybrid workplace The importance of interoperability Barco's approach to meeting switching and flexible solutions Top trends for the next 12 months
Super Charge Your Virtual Agents with AI
November 09, 2023 13:00 - 13 minutes - 9.17 MBWatch on YouTube. UC Today's David Dungay speaks to industry expert Andrea Smith, Executive Director, New Era. In this session, we discuss the following: How has AI & machine learning advanced the use of virtual agents? Recommendations for implementing AI into the VC/UC operations How do you help organisations improve the virtual agent experience? Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel. You can also join in the conversation on our...
Q-SYS and Microsoft Crafting Elevated Collaboration Experiences
November 08, 2023 12:00 - 21 minutes - 14.8 MBIn a rapidly evolving corporate landscape, the concept of the workplace is undergoing a transformative shift. In this interview, Rob Scott from UC Today unravels the intricacies of this shift with Vic Bhagat, Principal, Alliances & Ecosystem, Q-SYS and Matt Taylor, Director, Product Marketing, Microsoft Teams, who are innovating collaboration with advanced features like spatial audio. As we stand at the cusp of a new era, this video is a beacon of insight, guiding organizations to navigate ...
The Power of Next-Generation DECT
November 07, 2023 11:00 - 21 minutes - 14.6 MBUC Today's Tom Wright hosts Patrick Watson from Cavell and Paul Rose from Spectralink. In this session, we discuss the following: Spectralink's new DECT range Trends in the frontline worker space How emerging technologies will impact frontline workers
How Productized AI Unlocks the Full Value of Customer Conversations
November 06, 2023 15:00 - 18 minutes - 12.7 MBJames Slaney, Co-Founder and COO at Dubber, joins UC Today's Kieran Devlin. The conversation includes the following topics: The challenges and benefits of creating a productized version of AI How productized AI helps with customer engagement What the future holds for conversational AI
How AWS Partners Integrate SMS, Notifications, and Emails into Apps
November 06, 2023 12:00 - 12 minutes - 8.54 MBJonathan Barouch, Founder and CEO at Local Measure, joins UC Today's Kieran Devlin. The conversation includes the following topics: The trends in CX and CCaaS ahead of 2024 Local Measure's partnership with AWS Local Measure's dynamic Pinpoint and SES offerings
How a Single Professional Identity Framework Can Empower Your Business
October 31, 2023 16:00 - 11 minutes - 7.59 MBWatch on YouTube. UC Today's Kieran Devlin hosts Dima Gutzeit, CEO and Founder at LeapXpert. In this session we discuss the following: What is a Single Professional Identity and how might it empower your business How compliant is an SPI How third-party compatible an SPI is, especially Microsoft Teams Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter and LinkedIn pages.
Enhancing Hybrid Collaboration with AVer and Lenovo
October 31, 2023 09:00 - 36 minutes - 25.3 MBWatch on YouTube. UC Today's Kieran Devlin speaks to Rene Buhay, Senior VP at AVer Europe, and Andrea Recupero, Director of EMEA Smart Collaboration at Lenovo. In this session, we discuss the following: What prompted AVer and Lenovo to partner on producing hybrid working solutions How Lenovo and AVer's partnership enhances the MTR experience How the partnership addresses the evolving needs of businesses in the hybrid working era Thanks for watching, if you’d like more like this, don’t fo...
Disrupting the Status Quo - Nuwave Partners with CallCabinet
October 30, 2023 13:00 - 9 minutes - 6.62 MBIn this exclusive interview, UC Today's Rob Scott sits down with Mark Bunnell, COO, Nuwave and Ryan Kahan, COO, CallCabinet to discuss their new partnership and what it means for their partners and customers. Here are some of the key highlights from the discussion: Strategic Objectives: Understand the driving forces behind this alliance and how it aims to meet customer and channel demands in an increasingly challenging service delivery environment Unique Selling Propositions: Learn what s...
Resonate's Top Tips for Microsoft Teams Room Success
October 25, 2023 12:00 - 15 minutes - 10.4 MBUC Today's David Dungay hosts Simon Warren, Collaboration Architect, Resonate. In this session, we discuss the following: What are the key considerations when planning a MSFT Teams Room for enterprise-scale success? What are the advantages/ disadvantages of going for a single vendor Microsoft Teams Rooms deployment? Is creating a common experience across geographies an issue for businesses? If so, how can this be overcome? Productivity is top of the agenda for business leaders... how ca...
Despite the Noise Avaya Gains 1,000s of Customers Over the Last 12 Months
October 17, 2023 10:00 - 12 minutes - 8.81 MBUC Today's David Dungay hosts Alan Masarek, CEO of Avaya, at GITEX Global 2023. In this session, we discuss the following: Insights from financial year end Why should enterprise customers choose Avaya right now? Behind the 'Choose Your Journey' message
The Latest Big News on ALE Doubling Down on UCaaS, Enterprise ChatGPT & Zoom's AI Companion
October 05, 2023 11:00 - 30 minutes - 20.9 MBIn this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: ALE launching its own UCaaS platform ChatGPT launches an enterprise product What Zoom's new AI Companion means for the market Our panel features the following UC experts: Zeus Kerravala, Principal Analyst, ZK Research Craig Durr, Senior Analyst, ...
Navigating Employee Engagement in a Modern Workplace
October 04, 2023 11:00 - 13 minutes - 9.09 MBDavid Dungay talks to Madhusudhan Mysore, EVP Collaboration & Connected Solutions, Tata Communications about how Employee Experience has evolved over the last two years and how Tata Communications is tackling the space with JAMVEE and GlobalRapide.
How AVer’s Portfolio, Partners and People Help it Lead From the Front
September 26, 2023 12:00 - 21 minutes - 14.9 MBUC Today's Kieran Devlin is joined by AVer's Senior VP of Sales and Marketing at AVer Europe, Rene Buhay, to discuss the three key "Ps" which distinguish AVer in the UC market: its portfolio, partners and people. From its innovative camera solutions in healthcare to its every-room strategy in AV solutions, AVer has become a market leader which has earned its loyalty from its partners and customers.
Beware of 'Me Too' Offerings When Securing Microsoft Teams Apps
September 25, 2023 14:00 - 11 minutes - 7.61 MBUC Today's David Dungay hosts Mark Bunnell, COO, NUWAVE. In this session, we discuss the following: Where business leaders should focus when securing their Microsoft Apps The dangers of 'Me Too' offerings and the importance of due diligence The importance of road map features and delivery
Avocor Launches Ultrawide 219 Touch Display for Microsoft Teams Rooms
September 25, 2023 08:00 - 9 minutes - 6.43 MBUC Today's Tom Wright hosts Jeff Boggess, Director of Product Marketing, Avocor. In this session, we discuss the following: Avocor's new Ultrawide 21:9 Touch Display for Microsoft Teams Rooms Back-to-office and hybrid work trends What we can expect to see from Avocor over the coming months
Leveraging AI and ML Across Communication Channels with AWS
September 20, 2023 08:00 - 9 minutes - 6.84 MBWatch on YouTube UC Today's David Dungay hosts Jennie Tietema, Principal Product Manager, AWS. The conversation covers the following points: How AI and ML can be used in communications channels Can AI be helpful in cross-channel communication? How to get started If you're looking for more information on this topic visit Amazon Web Services. Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel. You can also join in the convers...
UC Today's Kieran Devlin is joined by John Zamora, Principal at Silicon Foundry. In this session, they discuss how business and the innovation economy intersect and collaborate to discuss the current challenges around hybrid work facing businesses, the t
September 19, 2023 15:00 - 15 minutes - 10.5 MBWatch on YouTube UC Today's Kieran Devlin is joined by John Zamora, Principal at Silicon Foundry. In this session, they discuss how business and the innovation economy intersect and collaborate to discuss the current challenges around hybrid work facing businesses, the tools and cultures that can be developed to enable better hybrid working, and what the future holds for flexible workspaces. Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTub...
Revolutionising the Future of Work by Bridging Enterprise and Innovation
September 19, 2023 15:00 - 15 minutes - 10.5 MBWatch on YouTube UC Today's Kieran Devlin is joined by John Zamora, Principal at Silicon Foundry. In this session, they discuss how business and the innovation economy intersect and collaborate to discuss the current challenges around hybrid work facing businesses, the tools and cultures that can be developed to enable better hybrid working, and what the future holds for flexible workspaces. Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTub...
Exploring Zoom's Compelling New Privacy and Security Features
September 19, 2023 10:00 - 17 minutes - 12.1 MBWatch on YouTube UC Today's Kieran Devlin explores Zoom's new swathe of privacy and security features with Robert Graham, Customer Security Assurance Lead in EMEA at Zoom. The pair also discuss the broader environment of cybesecurity and its importance in the era of hybrid and remote working - and Zoom's strategy to offer the best (and most secure) service possible for its customers. Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channe...
How to Get the Most Out of Your Teams Rooms Deployments
September 14, 2023 15:00 - 11 minutes - 8.24 MBRob Westwood, Director of Product, Video Collaboration Division at New Era Technology, joins UC Today's Kieran Devlin. The conversation includes the following topics: The major challenges facing Teams Rooms customers today The holistic range of managed services and solutions New Era offers customers How New Era prioritises the user experience
Microsoft Teams News SEPTEMBER Update (2023)
September 07, 2023 17:00 - 21 minutes - 15.1 MBWatch on YouTube. UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot. In this update, we talk through the most popular Teams news headlines. Microsoft Teams News Microsoft Unbundles Teams in EU Teams Essentials and Phone Discount Bundle Pricing - US and UK Microsoft Teams Rooms on Windows 4.18 Teams Panels Update 3 - QR codes Cloud Video Interop - down to two providers, Pexip and Cisco Hotline phones for Teams Algo IP...
Perfect Partnerships: Choosing the Right Tech Allies
September 04, 2023 09:00 - 14 minutes - 10.1 MBUC Today's David Dungay hosts James Loffler, President of Loffler. In this session, we discuss the following: Loffler's journey to delivering Intermedia's cloud-based platform Why brand retention is important to MSPs Why working with Channel-focused vendors is a MUST for partners
Overcoming Compliance Challenges in the Contact Centre
September 01, 2023 10:00 - 18 minutes - 12.7 MBUC Today's Tom Wright hosts Theta Lake's Garth Landers. In this session, we discuss the following: The biggest compliance challenges organisations face Why even companies with compliance awareness have gaps How Theta Lake can help