Navigating Cloud Challenges: Life Extension's Path to UCaaS + CCaaS Innovation

UC Today

English - March 29, 2024 14:00 - 13 minutes - 9.43 MB - ★★★★★ - 1 rating
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At Enterprise Connect 2024, Rob Scott from UC Today engaged in a discussion with Luis Fajardo, the Chief Information Officer at Life Extension, about their transition journey from on-premise systems to UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service).

Operating with two regional sites and two contact centers, supporting over 200 agents, Luis shared insights into the business value drivers for cloud migration. Despite the journey's challenges, including an initial deployment failure due to challenges with the implementation partner, this story is uplifting and packed with real-life experiences, valuable lessons learned, and essential tips for successfully migrating mission-critical communications.

Moreover, it delves into creating further opportunities for business differentiation and innovation through advanced technologies like AI. This discussion is highly recommended for its insightful reflections on overcoming obstacles and harnessing technology for business advancement.