Luware – Forget Features, It’s All About Experience
UC Today
English - October 27, 2022 17:00 - 9 minutes - 6.81 MB - ★★★★★ - 1 ratingTechnology News Tech News unified communications uc today collaboration contact centre contact center tech news technology news Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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UC Today’s David Dungay hosts Oliver Lifely, Partner Manager at Luware.
In this session we discuss the following:
Why are we so obsessed with feature parity, why is this the wrong way of thinking?How do customers think about platforms like Teams that are typically not as feature-rich as more traditional offerings in the market?Why is the transition to thinking about customer experience and employee experience ultimately going to serve customers better than thinking about features?