Conversation Analytics with Custom Business Intelligence Reporting

UC Today

English - July 04, 2023 13:00 - 18 minutes - 12.6 MB - ★★★★★ - 1 rating
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UC Today's Tom Wright hosts CallCabinet's Craig du Plessis.

In this session, we discuss the following:

Why conversation analytics is essential for enterpriseHow conversation analytics help manage CX metricsThe ways conversation analytics can reduce customer churn