UC Today artwork

What's Driving the Surge in Demand for Omnichannel

UC Today

English - July 21, 2023 09:00 - 10 minutes - 7.38 MB - ★★★★★ - 1 rating
Technology News Tech News unified communications uc today collaboration contact centre contact center tech news technology news Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Cataleya CEO on Bangladesh's Booming Comms Scene
Next Episode: BCM One Supercharges Voice Services with PureIP Acquisition

UC Today's Tom Wright hosts Soprano Design's Matt Rawbone.

In this session, we discuss the following:

How omnichannel can solve common customer experience challengesHow omnichannel can improve fraud preventionTop use cases for omnichannel technology