DEO's Growth Secrets Podcast for Dental Organizations
207 episodes - English - Latest episode: 24 days ago - ★★★★★ - 33 ratingsDEO’S Growth Secrets Podcast for Dental Organizations is for dental leaders who are seeking to build thriving dental organizations and have more profit, time, and impact. DEO Partner Emmet Scott hosts successful dental entrepreneurs, DSO leaders, and subject matter experts, from across the dental industry. Though the industry has more opportunities than ever, organizations and leaders have more questions than ever. DEO’S Growth Secrets Podcast is a space where dental industry leaders discuss tough problems and share solutions for how to make a positive impact and achieve success.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
152: Innovation in Patient Financing: What DSO Leaders Need to Know
September 02, 2022 16:16 - 54 minutes - 39.9 MBEmmet hosts, Jay Letwat, Vice President - Dental, Sunbit; Andrew Sipes, VP of Operations, Marquee Dental Partners; and Kevin Behjat, Owner, Sahara Dental Professionals to discuss innovative patient financing solutions including buy now, pay later, technology. They discuss inflationary pressures and how dental groups need creative financing solutions for consumers now more than ever. Emmet, Kevin, and Andrew consider the current financial and business landscape, how to serve as many patien...
151: Integrating the “Buy Now, Pay Later” Model into Your Dental Business
August 25, 2022 19:21 - 32 minutes - 24.4 MBEmmet hosts Jason Haselhuhn, Chief Revenue Officer, PrimaHealth Credit, to discuss innovative financing solutions for patients. They touch on why it's critical to offer alternative payment options, especially in an inflationary environment. The “buy now, pay later” model is already a favorite for consumers in the retail market, like with financing smartphones for example, so it’s time for dental to tap into this opportunity. Emmet and Jason discuss why it's time to take the in-house payment ...
150: Ken Kaufman’s Transition: From the Journey Growing CDP to Seeking a New Challenge
August 05, 2022 20:15 - 13 minutes - 9.69 MBIn this episode, Emmet hosts Ken Kaufman to discuss Ken’s transition and exit from his CFO role at Community Dental Partners (CDP). In a transparent and vulnerable discussion, Ken and Emmet bridge the incredible successful journey they have had growing CDP to why Ken is ready for a new challenge and leadership role. Ken will continue to guest host DSO Secrets podcast. Take a listen for complete details!
149: Outsmarting Inflation with Technology
August 03, 2022 18:05 - 36 minutes - 27.5 MBEmmet hosts Kiltesh Patel, MS, MBA, Founder and CEO of tab32, to discuss that though dentistry is very recession resistant, it’s not inflation resistant, and how to mitigate that. They review the current post-COVID inflationary financial landscape and how it’s impacting businesses, including a workforce shortage, escalation of cost, and other challenges. They agree that though currently, there’s a lot of opportunity for the overall growth and scaling up of dental companies, there’s a lot of...
148: Sum Total of What We Choose to Tolerate
July 21, 2022 22:24 - 13 minutes - 10.1 MBIn this podcast, Ken Kaufman shares perspectives and thoughts from his hard-earned wisdom during his 20+ year career and life experiences. He ponders the concept that each human being has the power to drive change within themselves as well as the power and ability to influence change in others. Ken also muses on the similar concept of “we're the sum total of what we choose to tolerate” detailing 4 reasons why to help you better handle the challenges in your career and life. Take a listen to...
147: Accrual Accounting Part 5: Change Management - How To Make the Switch
July 08, 2022 18:40 - 38 minutes - 26.9 MBKen Kaufman hosts this episode - part 5 of the 5-part series on everything you need to know to convert from cash to accrual-basis accounting. He’s joined by Nathan Chitty, CFO & Business Development Manager, Operation Dental, LLC; Mike Yates, Chief Financial Officer, Spring Dental Group; and Hollie Williams, Chief Financial Officer, Rodeo Dental & Orthodontics. They unpack and dive deep into the change management necessary to make the switch to accrual accounting: getting doctors, practice ...
146: Accrual Accounting Part 4: The Matching Principle and Expense Recognition
June 03, 2022 16:23 - 45 minutes - 32.5 MBHost Ken Kaufman is back with Hollie Williams, Chief Financial Officer, Rodeo Dental & Orthodontics, to unpack and dive deep into the expense side of accrual-basis accounting. They discuss the concept of the matching principle, how that applies to expense recognition on an income statement, how accrual accounting can provide clarity, and much more. This episode is part 4 of a 5-part series of everything you need to know to convert from cash to accrual-basis accounting.
145: Patient Behavior and Practice Performance Across PPO, Fee for Service, & Membership Plans
May 19, 2022 21:27 - 45 minutes - 34.2 MBIn this episode, Emmet hosts Dave Monahan, CEO, and founder of Kleer. Emmet and Dave discuss the important crossroads that the dental industry is at with technology innovation. Consumers are demanding convenience, ease of access, and nimble scheduling and payment options, all areas of innovations where the dental industry has traditionally lagged behind. Dave and Emmet also touch on consumer behavior, software, the maturing DSO industry, staying competitive, and more. One area of opportunit...
144: An Inflection Point: Technology & Consumer Demand for Convenience
May 10, 2022 22:19 - 45 minutes - 39.3 MBIn this episode, Emmet hosts orthodontist Dr. Ryan Hungate, Founder, and CEO of Simplifeye. Dr. Hungate shares easy-to-implement advice for dentists who want to modernize their practices and reduce overhead by adding automation and workflows to help their businesses run more efficiently. Emmet and Dr. Hungate discuss the unique inflection point the dental industry finds itself in with technology and consumer demand for convenience, amongst the challenges of high inflation and a difficult l...
143: Overcoming Overthinking - An Interview with NYT Bestselling Author & DEO Summit Keynote, Jon Acuff
April 21, 2022 20:11 - 29 minutes - 23.1 MBIn this episode, Emmet is joined by Jon Acuff, a New York Times bestselling author of seven books, including his most recent, “Soundtracks, The Surprising Solution To Overthinking”. Jon is a keynote speaker for the upcoming DEO Growth Summit 2022 in June. Known for his insights wrapped in humor, he is one of INC’s Top 100 Leadership Speakers, having spoken to hundreds of thousands of people including employees of FedEx, Nissan, Microsoft, and more. Referencing his latest book, “Soundtracks”...
142: Accrual Accounting Part 3 -The Almighty Balance Sheet
April 20, 2022 16:29 - 37 minutes - 27.6 MBHost Ken Kaufman is back with Mike Yates, Chief Financial Officer, Spring Dental Group and Hollie Williams, Chief Financial Officer, Rodeo Dental & Orthodontics to unpack and dive deep into the balance sheet and why it's so critical to accurate accrual-basis accounting. This is part 3 of a 5-part series of everything you need to know to convert from cash to accrual-basis accounting. To hear Ken and many more stellar group dentistry speakers, don't miss the DEO Growth Summit 2022, June 9-1...
141: How-Tos for Partnering with Associate Doctors
March 30, 2022 18:50 - 28 minutes - 20.1 MBIn this episode, Ken Kaufman hosts JD Stacey, Chief Growth Officer, Community Dental Partners to continue the conversation about associate partnerships. They discuss a step-by-step process for evaluating partnership/equity options with associates. Ken and JD run through the “how-tos” for developing associate partnerships and ownership paths from a business rather than a clinical lens. They cover the pros and cons of different equity and partnership approaches and how to evaluate them for yo...
140: Off-shoring vs In-sourcing
March 22, 2022 23:52 - 41 minutes - 31.9 MBEmmet hosts JW Oliver, Managing Partner, SupportDDS, and Brenda McNulty, Dental Director, SupportDDS, to discuss off-shoring vs in-sourcing to fill your dental organization’s open job positions. They cover the pros and cons of off-shoring vs insourcing for various job positions and critical tasks such as billing, insurance verification, etc. Everything you need to know to consider offshoring is discussed from cost savings, opportunities, contingencies, software integrations, culture, wages,...
139: The Opportunities of Automation in Revenue Cycle Management
March 08, 2022 22:52 - 43 minutes - 32.1 MBIn this episode, Emmet hosts Sina S. Amiri, Vice President, Business Development & Partnerships, Zentist. They discuss automation in revenue cycle management (RCM). Emmet and Sina touch on every aspect of the subject including the benefits of automation: the potential labor and cost savings; decreasing expenses; reduction in human error, etc. They also discuss the possible downsides of automation and contingencies to plan for. If you are interested in learning more about how to leverage mach...
138: Comparing Dental with Other Healthcare with CFO, Julie Serewicz
February 24, 2022 16:16 - 29 minutes - 21.9 MBKen Kaufman hosts Julie Serewicz, CFO, Hero Practice Services, to discuss some of the similarities and differences between healthcare verticals. Hero is in 6 states and has both dental and vision practices. Julie speaks from the unique vantage point of being a CFO of both practice types, offering takeaways on their complexities as well as opportunities. Ken and Julie discuss many topics including accounting methods, P & Ls, EHR, financial metrics, and much more.
137: 5 Main Mindsets to Help Associates Transition to Ownership
February 18, 2022 18:33 - 41 minutes - 29.3 MBIn this episode, Ken Kaufman hosts JD Stacey, Chief Growth Officer, Community Dental Partners to continue the conversation about the “associate mindset”. They discuss the five primary mindsets of how to successfully transition from an associate mindset to an ownership mindset. They cover all the different facets that go into a mindset from emotions to confidence to financial “know-how” and more. Ken and J.D. discuss mindset 1: the basics of investing; 2: understanding financials; 3: the ent...
136: "Streamline Your Patient Financing Options with Brendon Kensel, Founder & CEO, PrimaHealth Credit "
February 15, 2022 21:17 - 27 minutes - 20.5 MBIn this episode, Emmet hosts Brendon Kensel, Founder & CEO, PrimaHealth Credit. They discuss democratizing access to healthcare: how to eliminate patient financing pain points and grow your business. Highlighting that many patients are overwhelmed with the cost of care and are delaying treatment, Brendon and Emmet discuss how many providers are juggling too many finance partners. Brendon shares how fintech disrupter, PrimaHealth Credit, can be a turnkey solution allowing healthcare provider...
135: Technology Solutions To Achieve Business Success and Patient Satisfaction
February 11, 2022 16:56 - 48 minutes - 35.8 MBIn today’s episode, Emmet hosts Adam McDaniel, Director of Product Management at Henry Schein One. They discuss choosing the right practice management system to meet your business goals; centralization vs. decentralization (having the tools to be able to choose what business functions to centralize); interoperability with medical software (what tools are available and what the future has in store for DSOs) and more. Adam also shares what software and technology Henry Schein One offers to he...
134: Accrual Accounting Part 2 - How Accrual Accounting Impacts the P&L
February 09, 2022 16:40 - 40 minutes - 28.7 MBHost Ken Kaufman is back with Mike Yates, Chief Financial Officer, Spring Dental Group and Hollie Williams, Chief Financial Officer, Rodeo Dental & Orthodontics to unpack how accrual accounting impacts your dental organization's P&L. This is part 2 of a 5-part series of everything you need to know to convert from cash to accrual-basis accounting.
133: Marketing & Patient Avatar Creation
January 27, 2022 21:51 - 54 minutes - 43.9 MBIn this episode, Emmet is joined by Gary Bird, CEO of SMC National, which was recently featured on the INC 5000 list. Gary is pioneering a new kind of dental marketing and recruiting strategy that emphasizes accountability, focus, and measuring data in real-time to produce stand-out results. In this episode, Gary and Emmet discuss “all things” dental marketing, including why assessing and solving your operations issues is actually the best place to start planning your marketing strategy. The...
132: Accrual Accounting Part 1 - The Why and the When
January 25, 2022 22:38 - 36 minutes - 25.9 MBIn this episode, Ken Kaufman hosts Mike Yates, CFO, Spring Dental Group, and Hollie Williams, CFO, Rodeo Dental & Orthodontics. Listen in as these three CFOs kick off a 5-part series on everything you need to know to make the switch from cash-based to accrual accounting for your dental organization. Both Hollie and Mike led the switch to accrual inside their DSOs. They share what it was like, what processes/procedures had to be changed, and the mindset shift required plus much more.
131: Aligning the Associate Mindset and the DSO Mindset to Create Great Partnerships
January 14, 2022 00:25 - 37 minutes - 36 MBJoin host Ken Kaufman as he interviews JD Stacey, Chief Growth Officer at Community Dental Partners, on how to get associates and DSOs to understand each other, align, and build great partnerships. Ken and JD discuss the concept of an “associate mindset” vs the “DSO mindset”, why they sometimes clash, and how each side can improve to create amazing partnerships. JD reflects on the lessons learned from being part of the creation and optimization of different types of associate partnerships a...
130: Using Finance as Your Strategic Lens
December 23, 2021 03:34 - 41 minutes - 29.8 MBJoin host Ken Kaufman as he interviews T Hughes and Austin Moffat from DSO CFO, a company that offers financial solutions for multi-practice and/or single practitioners who want to become multi-practice. They discuss how to use your financial information to drive strategic and operational growth in your organization. Austin and T share how to use finance as a strategic lens into your business to help you figure out what to improve, where to grow and what your challenges are. They touch on i...
129: Preparing Doctor Owners Emotionally
December 07, 2021 23:45 - 31 minutes - 23.8 MBIn this episode, Emmet hosts Chelsea Myers, Founder, and CEO, Dental Life Coach. They discuss why emotional intelligence and vulnerability are crucial to advance the leadership development of not only your team and associates but you. Chelsea and Emmet cover the “human” experience of running a business; emotional intelligence and awareness; self-development; the discomfort of change; emotional strength; going from anxiety to confidence; delegation; viewing your leadership role through an "i...
128: Adding Specialties to Your Thriving General Dentistry
December 03, 2021 00:05 - 34 minutes - 24.6 MBKen Kaufman hosts Santosh Patel, MBA, President, and co-founder, Complete Specialty Solutions. Santosh has 14 years+ of large-scale operations and development experience in both the medical and dental industry, and specializes in helping DSO/group/solo offices thrive through comprehensive in-house dental care. Ken and Santosh discuss some of the unique opportunities and challenges faced when introducing one or more specialties into a general dentistry practice. They reflect on why adding sp...
127: Marketing Digital in Today's world
November 19, 2021 15:14 - 20 minutes - 16 MBEmmet Scott hosts this episode and welcomes Ted Kozel, Chief Revenue Officer, SMC National. They discuss “all things” digital marketing — why it’s at the heart of every dental organization — being the primary way to first connect with patients. Using and defining marketing/business jargon such as leads, customer acquisition cost, cost per opportunity, lifetime value of a patient, conversion, referrals, pay-per-click, ad words, and many more terms, Ted and Emmet offer best practices and in...
126: Best Practices for Collecting All Your Accounts Receivable (AR)
November 08, 2021 15:46 - 28 minutes - 21.3 MBIn this episode, Ken Kaufman hosts Kimberlee Mulkay, Sales & Customer Success Manager, Abella AR. They discuss “all things AR/financing”. Kimberlee share tips and tricks that that dental groups are employing to effectively and successfully collect and create the best outcomes. Kimberlee and Ken touch on the importance of incorporating convenience, a variety of payment options, and payment plans to patients. Technology and software’s role in AR is also discussed as well as many other financi...
125: Real Estate Update and Trends: TI, Rent, Acquisitions, Facility Costs & More with Austin Hair
September 21, 2021 20:59 - 30 minutes - 23.5 MBIn this podcast, Emmet hosts Austin Hair, Managing Partner, Leaders Real Estate, for an update on what’s new in the real estate market and how to handle its fluxes while growing your dental organization. Austin gives an inside view in to the commercial real estate landscape and offers advice on “med-tail” (retail healthcare); the importance of site selection; marketing; how to leverage technology and analytics for your location search; the value of paying attention to what the competition i...
124: A Banking Industry Insider’s View: Financing Growth Through Debt with Robert Papenbrock, VP Finance, Guardian Dental
September 16, 2021 23:02 - 37 minutes - 27.3 MBIn this episode, Ken Kaufman hosts Robert Papenbrock, VP of Finance at Guardian Dentistry Partners. To help listeners better understand the debt markets, Robert discusses his experiences working in the past as a Credit Officer for different banks. He also details his jump into a DSO leadership role including how his day-to-day work life has changed. Discussing Guardian’s DSO model with Ken, Robert shares how he helped Guardian raise $100mm of debt for growth. They discuss tips for groups wh...
123: The Unique Scaling Model of an Ortho DSO with Nick Korhonen, CFO, Corus Orthodontists
September 14, 2021 22:14 - 35 minutes - 40.7 MBIn this episode, Ken Kaufman hosts Nick Korhonen, CFO of Corus Orthodontists. They discuss the history of Corus, a unique growing orthodontic partnership network that provides support and autonomy for orthodontic specialists. Nick shares the details of Corus’s growth trajectory to 40 practices, 50 doctors, and over 700 team members. Highlighting the Corus model’s financial structure, Ken and Nick discuss rapid growth challenges; M&A and integration activities; equity; capitalization; partne...
122: Maximize Your DSO’s Potential: Consider Integrating Specialties
September 07, 2021 22:22 - 33 minutes - 37.9 MBIn this episode, Emmet Scott hosts Dr. Tarek Aly and Dr. Dustin Roden-Johnson Co-Founders of OrthoDent Management LLC & Modern Smiles. They discuss the integration of specialties into dental organizations: the pros and cons, what to consider, and more. Dr. Aly and Dr. Roden-Johnson share the challenges, mistakes, and successes OrthoDent faced when integrating specialties. Emmet and Drs.’ Aly and Roden-Johnson agree the key is thinking from the consumer vantage point first: patients value con...
121: How To Scale in Multiple Areas with Sarah Sharfstein, VP Category Development & Strategy, Aspen Dental
August 31, 2021 23:18 - 26 minutes - 29.9 MBIn this episode, Emmet welcomes Sarah Sharfstein, Vice President, Category Development & Strategy at Aspen Dental. They discuss how to scale in multiple areas simultaneously — what’s needed to support both clinicians and at the practice level to be successful. Sarah gives an inside view into the strategies Aspen is using to scale. She and Emmet dig deep into the challenges, potential solutions, and opportunities that come with adding specialties to any dental organization. Before joining Asp...
120: How to Not Hire a Problem: Learn from the Experts at Prospiderent, The Dental Embezzlement Investigation Firm
August 10, 2021 21:36 - 49 minutes - 57.1 MBIn this episode host Ken Kaufman, CFO of Community Dental Partners is joined by dental fraud experts from Prospiderent, the world’s oldest and largest dental embezzlement investigation firm. He speaks with Prospiderent’s Founder and CEO David Harris; Supervising Fraud Examiner for the Orthodontic Industry Wendy Askins, BS, MBA, CFE; and Senior Fraud Examiner Amber Weber. They discuss the unique and different fraud vulnerabilities inherent in hiring for the DSO industry. From their discussio...
119: Garrett Beedle Interviews Emmet Scott on Entrepreneurship
July 30, 2021 01:40 - 1 hour - 79 MBIn this episode, the roles are reversed and Emmet Scott is interviewed by Garrett Beedle, a student studying accounting and finance at Brigham Young University-Idaho. Garrett goes deep, covering Emmet’s entrepreneurial journey. They discuss the college experience, value of education, making an impact, technology and business, innovation, marketing, business financing, the entrepreneur mindset, and much, much more. Check out this episode to get to know DSO Secrets host, the illustrious Emmet...
118: Taming the DSO Audit with CFO Hollie Williams
July 27, 2021 22:44 - 45 minutes - 51.9 MBIn this episode, Ken Kaufman hosts Hollie Williams, CFO, Rodeo Dental and Orthodontics. Previously Hollie was CFO of Choice Cancer Care for over 10 years and held several CFO roles prior to that. She has been a CPA since 1994 and was an Audit Professional at Deloitte Touche Tohmatsu, LLC for 6 years. Ken and Hollie discuss “all things” DSO audits including what to expect when being audited, how to prepare, the transparency needed for banking audits, what challenges DSOs may face for a succe...
117: How To Mitigate The Big Compliance Risk Inherent in Dentistry
July 16, 2021 00:24 - 24 minutes - 27.6 MBEmmet hosts Danielle McKinley, Director of Partner Relations, PCIHIPPA, a leader and compliance and patient data protection with a focus on preventing catastrophic losses caused by regulatory non-compliance, data breaches, and human error. Emmet and Danielle discuss the dangers and contingencies around planning for ransomware, data breaches, preparing for compliance and more. Danielle shares her expertise on how to handle the big compliance risks inherent in dentistry as well as steps to tak...
116: PPP Loan Update with Ben Hernandez
July 14, 2021 23:15 - 36 minutes - 41.8 MBIn this episode, Ken Kaufman hosts Ben Hernandez, Founding Partner at Skytale Group, which specializes in high-level financial management and M&A Consulting, primarily in the dental and med spa spaces. They discuss “all things” PPP loans: Round 1 forgiveness; Round 2 funds utilization and forgiveness; and how unforgiven PPP loans can complicate your M&A strategies. Ben emphasizes that the forgiveness rate is tremendous right now if you apply correctly, and how banks can help guide you. List...
115: Employee Benefits Tips & Tricks with Justin Miller
July 08, 2021 21:31 - 40 minutes - 46 MBKen Kaufman hosts Justin Miller, VP of Employee Benefits, USCI Insurance Services, to discuss the key issues and items DSO leaders should consider when setting up their employee benefit plans. They touch on strategies for making benefit plans competitive in the employee marketplace. Justin shares what benefits offer the biggest ROI for employee recruitment and retention. Together they address the complexities and rewards of all things benefits related to successfully scaling a DSO.
114: Partnering with a Larger Group
July 06, 2021 19:21 - 25 minutes - 28.6 MBIn this episode, Emmet hosts Tarek Aly, COO, CFO, and Co-Owner, OrthoDent Management LLC; and Co-Owner, Modern Smiles LLC. They assess the pros and cons for a smaller/ emerging dental group to partner with a larger dental group to scale. Tarek discusses what to evaluate when approaching this decision, breaking the process down into 4 parts: 1. strategic aspect to assess alignment; 2. the resulting change and evolution of leadership and team roles; 3. the finances, both business and ROI; and...
113: Behind the Scenes of Raising Debt Financing with Mike Montogomery
June 23, 2021 16:37 - 40 minutes - 46.2 MBIn this episode, Ken Kaufman hosts Mike Montgomery, VP of Healthcare Middle Market Lending and Sponsor Finance, Live Oak Bank. They discuss raising debt financing including the dichotomy between debt and equity: when you're financing growth with debt, it means you get to keep your equity. Ken and Mike deliberate the limitations and restrictions of debt and when it's time for private equity. They discuss strategies to make your DSO look more favorable in the eyes of the bank so you have more ...
112: What Can DSOs Learn from the Larger Healthcare Industry
June 18, 2021 19:11 - 42 minutes - 49.1 MBIn this episode, Ken hosts Mike Yates, CFO, Spring Dental. With his strong financial, operational, and technological background, Mike has an advanced and comprehensive understanding of the financial and operational aspects of group dentistry. Ken taps his knowledge about how to make the best use of available financial resources. They also discuss the lessons DSOs can learn from other areas of the healthcare industry.
111: How Much Should You Pay for Your Accounting Services?
June 09, 2021 01:06 - 40 minutes - 46 MBKevin Kaufman hosts Mike White, Healthcare Principal with CliftonLarsonAllen to discuss DSO financial/accounting trends, advice for emerging groups, and how much your dental organization should be paying for accounting. Plus they go deep into numbers and financials including how to optimize costs, P&Ls, budgeting, forecasting, the CFO role, and more. Take a listen for accounting and financial advice and strategies for your dental organization.
110: Everything DSOs Need to Know About ERCs (Employee Retention Credits)
June 03, 2021 21:45 - 45 minutes - 51.5 MBIn this episode, Ken Kaufman hosts Mark Rudolph, CPA and Leader, and JJ Bettencourt Littrell, CPA, both of Elliott Davis, LLC. They discuss employee retention credits (ERCs) available to businesses and how to determine if you qualify. Mark and JJ detail what’s available and how it can be used alongside these other government programs to maximize the COVID relief that's still available. Often dental organizations will qualify if their business was fully or partially suspended by government o...
109: Learn the Secrets of Patient Facing Dental Marketing with CMO of Smile Direct Club, John Sheldon
May 18, 2021 22:42 - 35 minutes - 40.4 MBIn this episode, Emmet hosts John Sheldon, CMO, Smile Direct Club. Together, they consider the possibilities and power of marketing in the DSO industry, discussing best practices and innovative strategies in both the group dentistry industry and beyond. John also highlights Smile Direct Club’s marketing strategy. Plus John and Emmet discuss the importance of creating “irrational brand love” and a transformational user experience; using testimonials; having a credible voice, both rational and...
108: Fraud Vulnerabilities DSOs Have that Solo Dental Practices Don’t
May 12, 2021 15:52 - 43 minutes - 50 MBIn this episode host Ken Kaufman, CFO of Community Dental Partners is joined by dental fraud expert David Harris, to discuss fraud vulnerabilities within the DSO industry. They dive into why DSOs have unique and different fraud vulnerabilities. David Harris is the author of “Dental Embezzlement Expert” and founder and CEO of the world’s oldest and largest dental embezzlement investigation firm, Prosperident (founded 1989). He is a sought-after speaker and foremost expert on all things fraud ...
107: All Things Financing a DSO with CFO, Nathan Chitty of Operation Dental
April 29, 2021 20:23 - 42 minutes - 48.2 MBIn this episode, Ken Kaufman, CFO of Community Dental Partners guest hosts and welcomes Nathan Chitty, CFO and Director of Business Development at Operation in Dental HQ in Orlando, FL. Ken and Nathan discuss all things unique about finance in dental organizations. Ken taps Nathan’s expertise with raising debt and equity and they discuss the pros and cons of expanding with deNovos vs acquisitions; software options and integrations for practice management, finance and HR; and a variety of oth...
106: The 4 Types of DSO Location Growth: Innovators, Consolidators, Turnaround Masters, and Franchisers… Which Are You?
April 13, 2021 23:26 - 18 minutes - 21 MBIn this podcast, Emmet discusses the 4 location growth categories of DSOs that he’s seeing in the group dentistry marketplace: #1 Innovators, #2 Consolidators, #3 Turnaround Masters, #4 Franchisers. He discusses the differences in their paths for location growth, solicits comments, and asks for listeners to chime on the DSO Secrets Facebook page: Which category do you fall into? And is there another category that Emmet missed?
105: Dentistry Needs Marketing Specialists To Compete in a Crowded Consumer Landscape
April 01, 2021 21:46 - 30 minutes - 34.6 MBIn this episode, Emmet hosts Sabina Hitchen, PR Strategist, Founder of Press for Success; and Jessica Abo, Media Trainer, and Journalist; to discuss the need for marketing expertise in dentistry. They discuss how competition for patients isn’t just from other dental practices but from anything else that is grabbing patients’ mind space — multiple products and services. Marketers from all industries are vying for consumers' attention. Sabina and Jessica offer thought-provoking commentary and ...
104: Lightning Bolt: A Metaphor for the Leadership Journey with Steve Bilt, CEO of Smile Brands Inc.
March 31, 2021 16:07 - 49 minutes - 57 MBIn this episode, Emmet hosts Steve Bilt, CEO of Smile Brands Inc. They discuss the leadership journey. Using different metaphors, Steve and Emmet discuss the self-awareness and humility needed for leadership. A “lightning bolt” is one metaphor Steve uses to describe the roller coaster of leading a large DSO: giving the example of COVID, he notes how it was up, down, up, down — from feeling abject fear — to figuring out how to make things work, understanding whatever course of action was dete...
103: Technology, Convenience, and Ease of Access: Keys to Optimizing the Elusive "Patient Experience"
March 23, 2021 22:43 - 25 minutes - 29.3 MBIn this episode, Emmet hosts Alamin Uddin, CEO & Founder of NexHealth to discuss the sometimes elusive “patient experience”. They discuss companies like Amazon and Uber, how they have made the consumer experience frictionless and easy, and how health care must head that direction. They remind listeners that keeping technology, convenience, and ease of access top of mind is key for acquiring and retaining patients. Listen for an engaging and thought-provoking discussion to view the patient ex...