In this episode, Emmet hosts Steve Bilt, CEO of Smile Brands Inc. They discuss the leadership journey. Using different metaphors, Steve and Emmet discuss the self-awareness and humility needed for leadership. A “lightning bolt” is one metaphor Steve uses to describe the roller coaster of leading a large DSO: giving the example of COVID, he notes how it was up, down, up, down — from feeling abject fear — to figuring out how to make things work, understanding whatever course of action was determined, would be enough. Take a listen and learn from the wisdom Steve has gained from 23+ years in CEO roles. In 2020, Steve was recognized as a top-rated U.S. Large Company CEO by Glassdoor, voted by Smile Brand’s employees. Don’t miss Steve and Emmet’s thought-provoking and inspiring conversation.