Dental All-Stars - Dentistry Business Podcast
334 episodes - English - Latest episode: 11 days ago - ★★★★★ - 24 ratingsDental All-Stars - Dentistry Business Podcast is for dentists looking to improve their profitability and mindset. Topics include management, leadership, marketing, scheduling, phone skills, hiring & hr, to name just a few. Enjoy easy-to-digest, high-quality audio interviews with Dentistry's Top Experts, including Larry Guzzardo, Eric Vickery, Robyn Reis, Alex & Heather Nottingham, and more!
Access free videos and business training guides at allstardentalacademy.com.
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Episodes
Business Growth Formula
August 23, 2023 09:00 - 41 minutes - 56.3 MBDental All-Stars: Jay Shorr & Alex Nottingham discuss the Business Growth Formula – emphasizing training, service, and patient experience. Resources: Shorr Solutions Dental Practice Growth Webinar
How To Be an Entrepreneur 🧑💼
August 18, 2023 09:00 - 6 minutes - 8.6 MB"The E-Myth Revisited" by Michael E. Gerber teaches how to be an entrepreneur leading to success, improved mindset, systems, and customer experience.
Origin Story ~ Dental Practice Heros
August 16, 2023 09:00 - 31 minutes - 42.7 MBDr. Paul Etchison and Alex Nottingham discuss origin stories in dentistry success through teamwork, mindset, empowering team, and embracing challenges. Resources: Dental Practice Heroes Podcast Dr. Etchison's Website Dental Practice Excellence Webinar
Goal Setting
August 14, 2023 09:00 - 3 minutes - 4.69 MBEric Vickery on Goal Setting: Set specific goals, create a plan, set deadlines, and share daily progress. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar
Doer vs Dabbler 🤜
August 11, 2023 09:00 - 4 minutes - 6.06 MBDiscover the power of the doer mindset versus dabbling in pursuits. Embrace perseverance, resilience, and commitment to achieve long-term success.
Human Microbiome – What Every Dental Pro Needs to Know
August 09, 2023 09:00 - 30 minutes - 41.9 MBDr. Uche Odiatu is interviewed on Dental All-Stars, to explore dentistry's role in gut health, microbiome's evolution, and inflammation control. Resources: Dr. Uche’s Website Dr. Uche’s Instagram Dental Practice Excellence Webinar
Champion Mindset
August 07, 2023 09:00 - 4 minutes - 5.54 MBEric Vickery, President of Coaching at All-Star Dental Academy discusses: What is your most powerful tool? Your Mindset! Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar
4 Steps of Time Management ⌛
August 04, 2023 09:00 - 5 minutes - 7.23 MBDiscover the 4D's of time management for personal and professional success: Delete, Delegate, Defer, and Do. Learn how to prioritize effectively and accomplish more with less stress. Master your time and achieve your goals.
Computer System Patch Management
August 02, 2023 11:00 - 20 minutes - 28.4 MBDr. Lorne Levine, The Digital Dentist, on Patch Management - Cybersecurity, data safety, and HIPAA compliance in dentistry. Resources: Request a Security Audit Security Predictor Checklist Dental Practice Growth Webinar
What's Your Why?
July 30, 2023 09:00 - 2 minutes - 4.13 MBEric Vickery, All-Star's President of Coaching, gives us something to consider: What's your Why? What is your purpose? Let's look to be inspired not just motivated.
Teeing Up a Hygiene Temp for Success
July 27, 2023 09:00 - 25 minutes - 34.8 MBRachel Wall, CEO of Inspired Hygiene, shares tips for guest hygienists' success, elevating patient care and team experience. Resources: All-Star’s Hiring Service Dental Practice Growth Webinar Inspired Hygiene Guest Hygienist Guide Inspired Hygiene Standard of Care Guide
Increase Your Happiness Set Point 😀
July 25, 2023 09:00 - 4 minutes - 6.66 MBExplore the concept of your happiness set point. It's influenced by genetics and circumstances, but you have the power to shape it. Cultivate joy from within through gratitude, kindness, and self-reflection. Rewire your brain and embark on a journey of self-discovery. Choose happiness!
Creating a Dental Job Post
July 20, 2023 09:00 - 16 minutes - 22.1 MBDiscover four principles for crafting dental job postings, with Robyn Reis. Be concise, professional, highlight benefits, and define success. Resources: All-Star’s Hiring Service All-Star's Podcast - Dental Job Description Dental Practice Growth Webinar
3 Steps to a Rich Life & Wealth 💵
July 19, 2023 09:00 - 5 minutes - 7.86 MBLearn the 3 steps to a rich life from the principles of Ramit Sethi. His money philosophy: automate finances, earn more, and diversify investments. Build wealth and security for a rich life.
Engaging Patients on the Telephone
July 12, 2023 09:00 - 27 minutes - 37.9 MBEngage patients on the telephone with the GREAT Call® Process. Learn techniques for effective communication and building rapport. Be an All Star! Resources: Dental Practice Excellence Webinar Dental Coaching Dental Practice Growth Webinar
The 6 Human Needs
July 11, 2023 09:00 - 6 minutes - 8.7 MBTony Robbins created a framework called the 6 Human Needs. Discover these 6 human needs and how to put them into action!
Leadership Training
July 06, 2023 09:00 - 19 minutes - 26.7 MBEric Vickery and Alex Nottingham share that leadership training for dentists is crucial. Dentists often neglect leadership as they focus on clinical work. Learn how to lead your team effectively through self-awareness, strengths, and emotional intelligence. Resources: All-Star Live Dental Training Events All-Star Leadership Intensive Dental Coaching Dental Practice Growth Webinar
DISC Training – Personality Types
June 29, 2023 09:00 - 22 minutes - 30.7 MBEric Vickery, President of Coaching, is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the DISC profile and its significance in effective communication with dental patients. DISC is a simple yet powerful tool that helps customize communication based on individual personality types. By understanding how people prefer to receive information, dental professionals can enhance their communication skills and improve patient experience. The episode delves into the four behav...
Dental Backup Tips
June 27, 2023 09:00 - 25 minutes - 35.4 MBDr. Lorne Lavine, the Digital Dentist and cyber security expert is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the importance of backups in dental offices. Dr. Levine shares a true story of an office that experienced a flood, resulting in the loss of all their computer systems and patient records. Surprisingly, their backups were stored locally and not online or offsite. The conversation highlights the risks of inadequate backup systems, including ransomware attack...
10 Elements of a Dental Job Description
June 22, 2023 09:00 - 22 minutes - 30.6 MBRobyn Reis, the Director of Hiring at All-Star Dental Academy, is interviewed by Alex Nottingham, JD, MBA about the 10 elements of a dental job description, in this episode of Dental All-Stars. Robyn emphasizes the importance of having a clear and current job description that outlines the expectations and responsibilities of each role in the dental practice. She discusses the key elements of a job description, including the title, employee status, reporting structure, essential duties, quali...
Top 3 Reasons Dental Marketing Fails
June 20, 2023 09:00 - 27 minutes - 37.8 MBPatrick Chavoustie, marketing expert and owner of Omni Premier Marketing firm, is interviewed by Alex Nottingham, JD, MBA, in this episode of Dental All-Stars, to discuss the top three reasons why dental marketing fails. Patrick shares insights from his experience in helping dental practices grow. They discuss the importance of marketing and advertising as separate entities, with marketing encompassing everything that potential patients see in a practice. Patrick emphasizes that the number o...
Coaching Playbook: Excuses
June 15, 2023 09:00 - 21 minutes - 29.1 MBEric Vickery, President of Coaching, is interviewed by host Alex Nottingham, JD, MBA on Dental All-Stars to discuss the excuses some dentists make for not investing in training and improving their dental practices. They emphasize the importance of investing in the team at their current level and training them to the highest potential. They highlight the need for continuous growth and dispelling the notion of maintaining status quo, explaining that without growth, practices are actually losin...
My Hero’s Journey
June 13, 2023 09:00 - 21 minutes - 29.4 MBPiero Fauci, an author and educator who teaches mindfulness meditation and mindful living is interviewed by host Alex Nottingham, JD, MBA in this episode of Dental All-Stars. They delve into the concept of the hero's journey, inspired by Joseph Campbell's work. Piero explains that the hero's journey is a template found in various cultures and stories, where the hero hears a call to adventure, initially refuses it, but eventually embarks on the adventure. Through challenges, mentors, and self...
Have Your Business Serve Your Life
June 08, 2023 09:00 - 20 minutes - 27.6 MBDr. Todd Snyder is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the importance of having your business serve your life. They explore the concept that your business should be a means to enjoy life and create the world you want to live in. They emphasize the power of taking ownership, changing your perception, and embracing challenges as opportunities for growth. The hosts encourage dentists to be visionary entrepreneurs and surround themselves with coaches and like-m...
The Cost of Taking Dental Insurance
June 06, 2023 09:00 - 22 minutes - 30.5 MBLarry Guzzardo, head instructor and lead consultant at All-Star Dental Academy, is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the costs of taking dental insurance. Larry shares a brief history of dental insurance, highlighting how the benefit maximums have not kept pace with inflation. He suggests that the intentions behind dental insurance were initially good, but money eventually became a driving factor for insurance companies. The impact of dental insurance on ...
Dental Mystery Calls Dilemma
June 01, 2023 09:00 - 24 minutes - 34 MBHeather Nottingham, co-founder and VP of training at All-Star Dental Academy, is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the topic of mystery calls in dentistry. Heather explains that mystery calls are an old school tactic where companies record phone conversations to catch employees doing things wrong. While the intention may have been to improve training, it often ends up embarrassing and demoralizing the team members. Mystery calls can be easily spotted and ...
The Age of AI and How to Protect Yourself
May 30, 2023 09:00 - 24 minutes - 33.7 MBDr. Lorne Lavine, the Digital Dentist and cyber security expert is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars. They delve into the topic of artificial intelligence (AI) and its implications in dentistry. Dr. Lavine explains that while AI has been present in dentistry for some time, it is now being used in non-clinical areas as well. They discuss the benefits of AI, such as improved diagnosis, decision-making, and treatment planning. However, they also highlight the potential...
Dental Case Presentation Formula
May 24, 2023 09:00 - 28 minutes - 38.7 MBIn this episode of Dental All-Stars, host Alex Nottingham welcomes guest Eric Vickery to discuss the case presentation formula. They emphasize the importance of understanding the reasons behind patients' decisions and the need to avoid pressure sales tactics. The formula includes three steps: highlighting why the dental issue is important to the patient, expressing concern about the condition observed, and discussing the consequences of not addressing the problem. By testing the patient's bu...
Dental Recruitment vs Dental Hiring
May 17, 2023 09:00 - 28 minutes - 38.8 MBRobyn Reis is the Director of Hiring at All-Star Dental Academy and a Certified HR Consultant with Bent Erickson and Associates. The topic of discussion is recruitment versus hiring in the dental field. According to Reis, recruitment is a more strategic process that involves looking ahead and planning for future positions. Dental hiring, on the other hand, is reactive and involves quickly filling gaps that have been left by leaving staff. HIGHLIGHTS [00:13] Dental Recruitment vs. Dental H...
AACD’s State of the Dental Industry
May 11, 2023 09:00 - 20 minutes - 28.1 MBMike DiFrisco, the American Academy of Cosmetic Dentistry's Chief Marketing Officer, talks about the AACD's recent survey of the industry and the results. The AACD have been conducting surveys on the industry for 20 years, and their last survey was conducted in late 2022. The survey was sent out to both AACD members and nonmember dentists to get a better understanding of what has changed in the industry and what has stayed the same. Mike is excited to see the results of the survey, as it wil...
Is a Dental Consultant Worth It?
May 10, 2023 09:00 - 17 minutes - 24.3 MBLarry Guzzardo joined Alex Nottingham for this podcast, where they discuss the question Is a dental consultant worth it. Larry explained how dental consulting involves working with someone who is qualified and experienced in the area they are consulting in. The consultant will think strategically and help the dentist decide what kind of practice they want to have. The consultant can also help with marketing strategies, technology guidance, staff training and other administrative tasks. Final...
The Last Lecture
May 09, 2023 09:00 - 5 minutes - 7.28 MBAlex Nottingham JD MBA shares the story of Randy Pausch, a beloved professor at Carnegie Mellon University who was diagnosed with pancreatic cancer and given only a few months to live. Despite the enormous difficulty of his situation, he faced his prognosis with courage and optimism. This story was shared with millions under the name 'The Last Lecture' and encourages people to take the time to appreciate the gifts they have. This story can help us to reinforce the path we are on or make adju...
Dental Jedi Master Part 2
May 05, 2023 09:00 - 18 minutes - 25.4 MBThis podcast discusses how to become a dental Jedi Master in your practice. It begins with a discussion by Alex Nottingham JD MBA on the forces that are facing dentists in their practice, which was the topic of the prior podcast. Alex then outlines the five steps to success in order to become a dental Jedi Master. Alex stresses that everyone in the practice, including the admin team, hygienists, assistants, and doctors, must contribute in order to reach success. He then goes into detail abou...
Dental Force Awakens Part 1
May 04, 2023 09:00 - 14 minutes - 19.6 MBIn this episode of Dental All Stars, host Alex Nottingham introduces the concept of The Dental Force Awakens. This is a two-part presentation that looks at the dark forces affecting dental practices, and how to overcome them. The concept is based on the Star Wars movie series, which explores the forces of good versus evil and the hero's journey. Part one looks at the dark forces, while part two focuses on becoming a dental Jedi master and the five steps to accomplish this. Nottingham encoura...
Winning the War on Dental Insurance
May 02, 2023 09:00 - 18 minutes - 25.8 MBDr. Todd Snyder and Alex Nottingham JD MBA discuss the challenges of working with dental insurance companies. Dr. Snyder described his experience of having his hands tied due to the limited reimbursements the insurance companies offered for his services. He decided to open a practice that did not take insurance, allowing him to provide a higher quality of service without being restricted by reimbursement rates. Alex then shared his experience from his father's dental office and how he eventu...
5 Steps to All-Star Dental Hiring
April 27, 2023 09:00 - 26 minutes - 35.8 MBRobyn Reis and Alex Nottingham discussed the importance of having a clear vision when it comes to hiring team members and creating job descriptions. They highlighted the importance of understanding the characteristics and key skills of the person who sits in the role, as well as their responsibilities and education requirements. They also discussed the importance of using the job description as a recipe for success, not only for existing team members, but for future behavior and performance ...
Flip Your Payment Processing Cost into a Revenue Generator
April 25, 2023 09:00 - 18 minutes - 26 MBThe expense of credit cards can get frustrating and costly. What if there was a way to save and possibly make money off credit cards? In this podcast, David Serwitz at Commission Buddies shows us how. David’s fun loving and open personality shine in this interview. HIGHLIGHTS · Why did you get into payments? · What do you do differently? · What are some nuances for dentists specifically? · How much money can dentists make doing this? · What does it take t...
The Psychology of Dental Insurance Freedom
April 20, 2023 09:00 - 24 minutes - 33.2 MBEric Vickery and Alex Nottingham JD MBA discussed the psychology of dental practices taking insurance. Alex discussed how his father, a Pankey-trained dentist, felt he had to start taking insurance towards the middle of his career due to pressure, and how that made him unhappy. Eric explained how eliminating insurance can provide freedom and noted they have helped over 100 offices to change their relationship with insurance companies. They both noted it is easier to be out of network when mo...
The Patient Experience and Technology
April 18, 2023 09:00 - 22 minutes - 30.7 MBRyan White and Alex Nottingham JD MBA discussed how technology is changing the patient experience in the healthcare industry. White noted that patients prefer to receive appointment reminders via text, and that online scheduling is becoming more popular. He pointed out that patients want control and power in their hands when it comes to scheduling appointments, and that the most frequent time for people to use their computers and mobiles is between 9 p.m. and 11 p.m. White encouraged healthc...
Phone Skills Secret Sauce - All-Star Academy
April 13, 2023 09:00 - 21 minutes - 29.1 MBHeather Nottingham, co-founder and VP of training at All-Star Dental Academy, joins Alex Nottingham JD MBA for the podcast. Alex discussed the confusion between All-Star Academy, the cooking show, and All-Star Dental Academy, and decided to have some fun with the podcast. Alex and Heather discussed how to build a "recipe for success in a dental practice," with Heather talking about her love of cooking, and the variety of "recipes" and systems that All-Star Dental Academy uses in their traini...
Success with Dental Membership Plans
April 11, 2023 09:00 - 24 minutes - 33.1 MBDavid Pier, co-founder of the dental membership company DenVantage, talks with Alex Nottingham, CEO of All-Star Dental Academy, welcomed, about his success with well-designed dental membership plans. David explained that after the 2008 recession, he and his partners knew there had to be a way to stop dentistry from constantly caving to insurance companies and so they looked at membership plans. The problem was that all the plans included deep discounts, so they decided to create a plan that...
Improving Dental Team Training With Practice Buy-In
April 06, 2023 09:00 - 22 minutes - 30.5 MBExpert dental coaches Eric Vickery and Larissa Pretoni talk with Alex Nottingham about how to reinforce training. Larissa has been working in the dental field for 22 years and started out as a dental assistant and supervisor. She has experience in pediatrics and insurance, and is a jack of all trades in the field. Eric and Larissa are discussing how to best use their combined expertise to reinforce training for dental staff. HIGHLIGHTS [00:00:07] Reinforcing Training in Dentistry [02:02:11...
Digital Smile Makeovers to Turbocharge Treatment Acceptance
April 03, 2023 09:00 - 21 minutes - 29.8 MBJoanne Villani of PreVue Software discusses the importance of adding emotion to digital smile makeovers to increase case acceptance in dental practices. Joanne is a co-founder and product specialist at PreVue Dental Software and has been involved in the dental field for over 35 years. She believes that everyone should have a smile that they feel confident about and her passion is helping dental practices increase treatment acceptance of cosmetic and full-mouth reconstructive dental treatment...
Don’t be a Disney Dental Practice
March 31, 2023 10:00 - 14 minutes - 20 MBDisney is known as the star example in customer service. But is it? Granted, they do a ton of things well, but even the great Disney fails in many aspects of the customer experience. In this podcast, Alex Nottingham, JD MBA, CEO of All-Star Dental Academy will examine the good, the bad, and the ugly with Disney. How does the Ritz Carlton compare, and what about corporate dentistry? You will learn how to take the best from these companies and do even better! Unlike Disney and corporate dentis...
The Dental Office Manager is Obsolete
March 30, 2023 09:00 - 19 minutes - 27.4 MBMastery Coach Shelly Van Epps asks the question: Is the dental office manager obsolete? Shelly is a former office manager and treatment coordinator with over 20 years of experience and is currently a VP of Business Development and mastery coach with All-Star Dental Academy. They discuss the biggest struggles that dentists face when running a successful practice, which Shelly believes to be the inability to connect with their team. Alex mentions that dentists often want to focus solely on cl...
Social Media Engagement Tips For Dentists
March 29, 2023 09:00 - 17 minutes - 23.4 MBShyanne McCracken, an All-Star Mastery Coach and treatment coordinator, reveals the truth about social media for dentists on Dental All-Stars Podcast with Alex Nottingham. Shyanne believes that dentists hesitate to use social media due to the rules and regulations, as well as the time commitment to grow their followers and likes. She suggests that dentists can make use of the time by taking five minutes a day to post and engage with their content or delegate it to a trusted employee. Lastly,...
Discover the Patient's WHY in Dental Treatment Acceptance
March 27, 2023 09:00 - 25 minutes - 34.9 MBPatients avoid or step aside, cancel just flat out don't schedule because they're not really connected to the plan from an emotional state. People buy with emotion justified with logic. Not understanding this leads to diminished dental treatment acceptance. Eric Vickery, President of Coaching, builds on his prior podcast where he discussed the 95-5 rule to case acceptance. In this podcast, you will learn how to connect emotionally with your patient. You will discover their why, and thereby b...
Take the Fear Out of Dental HR and Gain Confidence in Your Team
March 23, 2023 09:00 - 21 minutes - 29.9 MBDental HR (human resources) can be overwhelming. There are federal and state laws that are changing all the time. Great employees are harder and harder to find and keeping awesome team members can be a challenge. Alan Twigg at Bent Ericksen & Associates joins Dental All-Star’s host, Alex Nottingham to clear the confusion. In this podcast, you will learn what you “have to do” and what “you should do” to gain more confidence with your dental team. HIGHLIGHTS [01:48] HR is such a huge topic; ...
Boost Your Phone Skills with "Share the Sizzle"
March 20, 2023 08:00 - 26 minutes - 35.8 MBHeather Nottingham, VP of Training and Phone Skills Instructor at All-Star Dental Academy joins the show to discuss sizzling-up phone skills. Heather has over 24 years' worth of customer service, training, and phone skills experience and designed the All-Star Dental Academy Phone Success course and the GREAT Call® Process. Heather created the GREAT Call® Process by working in a dental practice for so long and having her own system and process. She noticed that the approaches to phone skills ...
Utilizing Dental Patient Financing
March 16, 2023 12:20 - 24 minutes - 33 MBAlex Nottingham, CEO of All-Star Dental Academy, welcomes Sameer Bhasin, VP of Strategic Alliances at Care Credit. Sameer has a decade of frontline business experience, having worked as a practice development manager and sales regional sales manager. He graduated with his MBA, and currently resides in San Antonio, Texas. Sameer explains that he has been with Care Credit for 17 years, and before that worked as an endo rep for almost three years. He notes that, once you get into dentistry, it ...