Dental All-Stars - Dentistry Business Podcast
334 episodes - English - Latest episode: 11 days ago - ★★★★★ - 24 ratingsDental All-Stars - Dentistry Business Podcast is for dentists looking to improve their profitability and mindset. Topics include management, leadership, marketing, scheduling, phone skills, hiring & hr, to name just a few. Enjoy easy-to-digest, high-quality audio interviews with Dentistry's Top Experts, including Larry Guzzardo, Eric Vickery, Robyn Reis, Alex & Heather Nottingham, and more!
Access free videos and business training guides at allstardentalacademy.com.
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Episodes
Dental Case Acceptance: 5 Steps to Increase Treatment Acceptance
August 25, 2019 22:03 - 23 minutes - 32 MBI haven’t yet met a dentist that wasn’t looking for some way to improve their dental case acceptance success rate with their patients. The answer comes down to knowing and implementing a systematic approach to treatment presentation. All-Star’s system is the “5 R’s of Case Acceptance.” These five elements will help you keep your patient […] The post Dental Case Acceptance: 5 Steps to Increase Treatment Acceptance appeared first on All-Star Dental Academy.
Getting Past “No” – Case Acceptance Objections
August 21, 2019 19:46 - 25 minutes - 35 MBVery few people jump for joy when faced with the prospect of going to the dentist, and they come up with all kinds of case acceptance objections. We’ll look at why people object to treatment and explore some tactics to help overcome those objections. Context is Everything When faced with an objection, an important step […] The post Getting Past “No” – Case Acceptance Objections appeared first on All-Star Dental Academy.
Dental Treatment Acceptance: Why Patients say NO
August 13, 2019 18:31 - 23 minutes - 32.9 MBUnderstanding why patients say “no” to a treatment plan is the first step in getting them to say YES. Dental treatment acceptance is a critical step in the patient experience, but it’s important to know that with the proper set-up, presenting a treatment plan will be less stressful, and your acceptance rate will improve. One […] The post Dental Treatment Acceptance: Why Patients say NO appeared first on All-Star Dental Academy.
Banish Broken Appointments!
July 25, 2019 02:55 - 24 minutes - 34.2 MBA critically important challenge for a dental practice is banishing broken appointments. There is nothing more insidious than a patient failing to show up. When you combine the time and energy spent preparing for the appointment with the inability to recover the lost revenue from the appointment, you begin to understand why Larry Guzzardo, All-Star’s […] The post Banish Broken Appointments! appeared first on All-Star Dental Academy.
Dental Telephone Scripts: Stop Using Phone Call Scripts!
July 17, 2019 23:39 - 18 minutes - 25.8 MBI think that it is safe to say that most people – especially dental patients and team members – have a less-than-ideal relationship with dental telephone scripts. How many times have you called a company and the agent who answers sounds a bit off – maybe even robotic? Certainly not personable and friendly. Chances are […] The post Dental Telephone Scripts: Stop Using Phone Call Scripts! appeared first on All-Star Dental Academy.
Effective Dental Morning Huddles
July 11, 2019 01:37 - 22 minutes - 30.8 MBAn effective morning huddle may be one of the most powerful tools to ensure an efficient and productive day. First, it is important to understand what a morning huddle is and its purpose. An effective morning huddle is a time for your team members to share details about the schedule, specific patients or procedures, and […] The post Effective Dental Morning Huddles appeared first on All-Star Dental Academy.
5 Common Mistakes with Dental Front Office Training (and how to fix them fast) -Virtual Dental Front Office Training
July 03, 2019 17:33 - 28 minutes - 38.7 MBEvery role in the office is important in a dental practice, but success starts and ends with the dental front office training. The front office represents the practice to potential patients who call in. It’s where your existing patients schedule appointments, and the source of those pesky cancellations, late appointments, and no-shows (who likes those, […] The post 5 Common Mistakes with Dental Front Office Training (and how to fix them fast) -Virtual Dental Front Office Training appeared f...
Dental Online Training Decision Making: To Buy or Not To Buy
June 25, 2019 13:21 - 24 minutes - 33.5 MBI find making decisions can sometimes be very difficult, especially when it comes to spending money. I see so many dentists buy things they don’t need and overthink or overlooking things they should be investing in, such as online dental training. Why is deciding where to invest so difficult, and how can we make better […] The post Dental Online Training Decision Making: To Buy or Not To Buy appeared first on All-Star Dental Academy.
Dental Receptionist Training – Trial by Fire?
June 19, 2019 20:28 - 26 minutes - 36 MBI finally got around to writing a blog post that reflects my experience with dental receptionist training – the good and the bad. Setting the Stage So, to provide some context, Alex Nottingham is my husband and founder and CEO of All-Star. I am the co-founder and VP of Training for All-Star and developed the […] The post Dental Receptionist Training – Trial by Fire? appeared first on All-Star Dental Academy.
The 9 Essential Elements of an Extraordinary Dental Phone Greeting
June 10, 2019 16:57 - 29 minutes - 40.2 MBWhen patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental front office training is so important. The dental phone greeting sets the tone for the call and will help make your company look organized, upscale, and well-put-together. On the flip side, a poorly executed phone greeting can spell disaster and reflect poorly on your dental office image.
Dental Scheduling Training: Three Efficient Steps
May 20, 2019 22:43 - 17 minutes - 24.3 MBWhen you focus on dental scheduling training for your team, you run into a stark reality: There are only a few ways to increase revenue: work more, charge more, or become more efficient. The problem is that working more hours typically leads to burn out for the dentist and the team, and charging higher than […] The post Dental Scheduling Training: Three Efficient Steps appeared first on All-Star Dental Academy.
Using Photography to Increase Treatment Acceptance
December 17, 2018 15:56 - 24 minutes - 22.3 MBHave you been confused about how to use photography to help patients understand their clinical problems? Showing patients what’s going on inside their mouth is more powerful than simply telling them. Pictures can illustrate a condition that you could never accurately describe. It’s why a picture is worth a thousand words and why we strongly recommend using digital photography. Pointing to a problem area with a digital image makes any issue become immediately clear. Remember, for most patient...
Dental Teamwork
October 02, 2018 13:24 - 1 hour - 56.6 MBDentists typically don’t have good protocols in place for the practice to run efficiently in order to encourage dental teamwork. The most important aspect of any dental business is the team! If your team has not been trained to optimally handle all aspects of the business and interactions with clients on any topic then you are not prepared. Good marketing, customer service, and a well-trained team are the keys to a successful practice. When a patient calls or comes in for an appointment you...
Dental Office Customer Service
August 24, 2018 14:08 - 27 minutes - 25.4 MBExcellent customer service (or “patient service” if you prefer) is fundamental to providing an All-Star Patient Experience. And it isn’t just the patient that benefits. Join us as we explore the role of service in working with patients and how it benefits the team. We discuss: How building rapport is directly related to service How providing excellent service makes the team’s job easier How rapport is the secret ingredient to an All-Star Patient Experience RESOURCES
Radical Branding
July 15, 2018 09:00 - 19 minutes - 13.2 MBFor any dental practice to get noticed—and patronized—in today’s oversaturated marketplace, it’s just not enough to blend in. Me-too-isms won’t cut it. Fitting in is a sure way to obscurity. You’re either extraordinary or invisible. In a word: RADICAL. This podcast will explore the steps that will lead your dental practice from brand obscurity to brand notoriety. Because the biggest risk of all is playing it safe. Michael DiFrisco was the Chief Marketing Officer for the American Academy o...
Maximum Energy: Fortify Your Day and Your Practice
July 09, 2018 20:10 - 37 minutes - 25.5 MBENERGY is the currency of life. It’s a bank. It’s cash. Experts show it’s directly related to how much you can accomplish in a day. Want to walk into your home at the end of the day with the same energy as you left in the morning? Then this session is for you. Fortify your body’s natural VITALITY, end fatigue, and boost productivity. In this podcast, we discussed: Understand that your body was designed for movement Gain insights to boost your natural energy & feel youthful again Get spec...
Benchmarks of Personal Financial Success
July 02, 2018 20:08 - 24 minutes - 17.1 MBOne can discover that while you think your personal finances are in fine shape, the reality is different. Join us for this study club to explore issues surrounding personal financial success. In this podcast, we cover: How to know if you are “personally” profitable What are Key Performance Indicators for personal wealth? What is the right savings/investment strategy for me? RESOURCES
Case Presentation Formula with Eric Vickery
June 25, 2018 04:00 - 22 minutes - 15.4 MBEric Vickery will be sharing a process that will make case presentation simple and easy for anyone on the team. Focus 95% of your energy and time on what is important… and only 5% of your time on treatment discussion. Patients are so afraid the dentist will pressure them into doing something they don’t absolutely “need.” Just ask your administrator how often they here the patients say, “Oh, I was just getting ready to call you. That tooth’s not even bothering me, so I’m going to go ahead and...
Mindset Secrets of an All-Star Hygienist
June 17, 2018 09:00 - 22 minutes - 15.5 MBRachel Wall is the founder of Inspired Hygiene, where she and her team provide coaching, workshops and other products to help dentists in their pursuit of hygiene department profits. Rachel also serves the dental community as a consultant and speaker. In addition to private coaching Rachel draws from her 20-plus years of experience as a hygienist and practice administrator to deliver focused clinical articles and speaking programs. Rachel has written for, and been featured in, numerous indus...
Make your Dental Practice the Talk of the Town
June 11, 2018 04:00 - 19 minutes - 13.2 MBOffice philosophy is the foundation on which your practice is built, and it is an essential part of outstanding growth and success. Dr. Clyde A. Maxwell Jr. was born and raised in New Jersey. He is a graduate of the University of Michigan dental school. After dental school, Dr. Maxwell served for three years in the United States Army. For the last 25 years he has been a General Dentist spending most of that time treating children. His greatest passion in life is to add value to the lives of...
Checking Employee References
June 04, 2018 04:00 - 23 minutes - 16.2 MBOne of the critical steps in the hiring process is gathering and checking references. In this Podcast, we will dive into the best practices surrounding references. In the podcast, we address: Asking for references What questions you can and can not ask What to do with what you learn from references What to do with (negative) information from a reference that the candidate didn’t mention Who makes an excellent reference source? What do you do if a reference will not answer your questio...
Effortless and Profitable Dentistry Leading to Financial Freedom with Dr. Ace Goerig
May 28, 2018 04:00 - 21 minutes - 14.8 MBThe 6 secret steps to financial freedom. Strategies that will double practice profitability. How to make dentistry fun and effortless. How to increase net profit 5 to 20% instantly. Two investments that will give a 2X to 10X return, guaranteed, and without risk. Understand the “retire in practice” model. How to be completely debt free in 5 to 10 years. RESOURCES
Dental Data Security
May 20, 2018 04:00 - 24 minutes - 16.9 MBDr. Lorne Lavine is the CEO and Founder of The Digital Dentist, a company that focuses on the technology needs of dental practices. Dr. Lavine writes for many dental publications, and lectures internationally, and has worked with over 2,000 dental offices. He helps practices make informed decisions about hardware, software, data backup, disaster recovery, HIPAA compliance, and network monitoring. In this podcast, Dr. Lavine discusses Dental Data Security: The most common mistakes dental pr...
The GREAT Call Process Overview
May 14, 2018 04:00 - 28 minutes - 39.6 MBIn this podcast, we discussed: An overview of The All-Star GREAT Call Process Why the entire team should master phone skills Why scripts and sales don't work The importance of rapport Heather is a former retail sales specialist and department trainer for Bloomingdale’s, where she had a million-dollar clientele. She also took that luxury retail mentality and brought it into the dental world, where she leveraged her training and was able to make an extra million dollars for her dental off...
Return on Hygiene
May 07, 2018 04:00 - 21 minutes - 14.5 MBIs your hygiene team the backbone of your practice or the weakest link? Whatever your answer, there’s room for improvement and growth in every hygiene department. As one of the most overlooked and most important parts of your practice success, your hygiene team needs positive leadership, systems and accountability to reach their full potential and deliver a strong return for patients, the providers themselves and your practice. In this podcast, we begin our discussion on the following: Dis...
The Dental Practice Office Manager
April 30, 2018 04:00 - 20 minutes - 13.9 MBIn the podcast, we explore the position of “Office Manager” in a dental practice. What does an “Office Manager” do? Why a “manager” can create a false sense of security How a “manager” can actually bring down your leadership Who manages the manager? Learn what responsibilities can and can’t be delegated RESOURCES
How to Overcome The Insurance Question
April 22, 2018 04:00 - 12 minutes - 8.46 MBWhether you are fee-for-service or accept insurance, I’m certain you hear daily… “Do you take my insurance?” Sometimes this can be frustrating because it seems that patients are judging your office just based on whether you take their insurance or not. And guess what, they are! Now, there are three ways you can handle this question. The first is you can just answer the question straight away. I guarantee you, nine times out of ten, this will be a very short conversation. And even if you ...
Team Approach to Collections
April 14, 2018 04:00 - 20 minutes - 14.2 MBIn her 20 years of experience in the dental office, Dayna Johnson has learned that collecting money is a task that all financial coordinators will master in their careers, but achieving a consistent and healthy cash flow is an even greater skill to master. We all strive to achieve a collection rate of 98% of our production so when we have that monthly team meeting to review the numbers, we can sit glowing at our accomplishment. However, as a practice owner, improving the cash flow can be a m...
Nuts and Bolts of Dental Marketing
April 08, 2018 04:00 - 22 minutes - 15.5 MBWe will continue exploring the "nuts and bolts" of marketing and layout just what the typical practice can hope to accomplish on their own - and how to expand on that effort if needed. Eliminate confusion about what marketing method will work best for you Specific marketing steps to attract high-quality comprehensive care patients Learn how to enhance your online reputation Discover the best use of your marketing dollars Alex Nottingham, J.D., M.B.A. - CEO & Founder (All-Star Dental Aca...
Production Killers
April 02, 2018 07:00 - 21 minutes - 14.9 MBIn this podcast, Larry Guzzardo shares his production killers: Why dental scheduling is so important What production killers are The top 2 scheduling production killers The impact production killers have Larry Guzzardo is a dental consultant with over 24 years of experience specializing in business systems, leadership, and most importantly productive scheduling. Larry is an accomplished speaker, published author, and instructor at the prestigious Dawson Academy and All-Star Dental Acade...
The Future of Dentistry
March 24, 2018 06:00 - 28 minutes - 19.5 MBDentistry is changing in a big way. Patients know more and are becoming immune to the sales tactics that worked five years ago. With online review sites, increased search and social media, and competition, dentists not only have to provide amazing dentistry, but also outstanding customer service. Listen to Alex Nottingham, CEO of All-Star Dental Academy, and Larry Guzzardo, All-Star Dental Academy's Head Instructor, talk about improving your schedule and new patient flow in an ethical way, ...
How Healthy is Your Recall
March 19, 2018 05:00 - 19 minutes - 13.7 MBLearn how to determine your “Recall Return Rate” and what important statistics to track the health of your Recare System. Learn how to make best use of the patient visit while they are in your care. Debra Engelhardt-Nash has been in dentistry over 30 years. She is a trainer, author, presenter and consultant. Debra has presented workshops nationally and internationally for numerous study groups and organizations. As a result of her work, she has had the honor of meeting amazing people and sp...
Online Dental Revolution
March 12, 2018 04:00 - 10 minutes - 7.25 MBWithout new patient leads, your dental practice is dead in the water. But where do new patients come from? Making your practice known to your marketplace is a tremendous job, but someone has to do it. Learn about the impact of the Online Dental Revolution. Watch Entire Study Club: Nuts and Bolts of Dental Practice Marketing (All-Star Login Required) Larry’s 24-year career as a training specialist began with in-house training programs such as active listening, customer service, stress manag...
How to Achieve Phone Success
February 28, 2018 21:20 - 24 minutes - 16.9 MBHeather is a former retail sales specialist and department trainer for Bloomingdale’s, where she had a million-dollar clientele. She also took that luxury retail mentality and brought it into the dental world, where she leveraged her training and was able to make an extra million dollars for her dental office in less than 18 months. With over 16 years of retail sales & management experience, 7+ years as a phone skills coach & trainer, and thousands of hours in perfecting the art of rapport w...