The GREAT Call Process Overview

Dental All-Stars - Dentistry Business Podcast

English - May 14, 2018 04:00 - 28 minutes - 39.6 MB - ★★★★★ - 24 ratings
Management Business Health & Fitness Medicine dental dentistry dental training dental team training phone skills dental management dental marketing leadership hiring Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

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In this podcast, we discussed:

An overview of The All-Star GREAT Call ProcessWhy the entire team should master phone skillsWhy scripts and sales don't workThe importance of rapport

Heather is a former retail sales specialist and department trainer for Bloomingdale’s, where she had a million-dollar clientele. She also took that luxury retail mentality and brought it into the dental world, where she leveraged her training and was able to make an extra million dollars for her dental office in less than 18 months. With over 16 years of retail sales & management experience, 7+ years as a phone skills coach & trainer, and thousands of hours in perfecting the art of rapport with dental patients, Heather helps improve dental practices’ profitability through phone skills success, promoting patient experience, and implementation of systems.

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