Team Approach to Collections

In her 20 years of experience in the dental office, Dayna Johnson has learned that collecting money is a task that all financial coordinators will master in their careers, but achieving a consistent and healthy cash flow is an even greater skill to master. We all strive to achieve a collection rate of 98% of our production so when we have that monthly team meeting to review the numbers, we can sit glowing at our accomplishment. However, as a practice owner, improving the cash flow can be a much bigger achievement. It is vitally important for every dental practice to create systems that will significantly improve cash flow, even if collections aren’t increased.

In this podcast, we will look at ways your practice can get the entire team on board with the task of collecting money and increase your office cash flow.

About Our Expert:

Dayna Johnson, Founder and CEO of Novonee

Dayna Johnson loves her work. During her career of managing an amazing dental practice, she started training and consulting with other dental practices around the region and found that was her life’s work. Now with more than 25 years of experience in the dental industry, Dayna’s passion for efficient, consistent, and secure systems is grounded in personal understanding and professional expertise. With a direct, pragmatic approach, Dayna helps clients develop standardized protocols for all practice management systems.

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