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Boost Your Phone Skills with "Share the Sizzle"
Dental All-Stars - Dentistry Business Podcast
English - March 20, 2023 08:00 - 26 minutes - 35.8 MB - ★★★★★ - 24 ratingsManagement Business Health & Fitness Medicine dental dentistry dental training dental team training phone skills dental management dental marketing leadership hiring Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Utilizing Dental Patient Financing
Heather Nottingham, VP of Training and Phone Skills Instructor at All-Star Dental Academy joins the show to discuss sizzling-up phone skills. Heather has over 24 years' worth of customer service, training, and phone skills experience and designed the All-Star Dental Academy Phone Success course and the GREAT Call® Process. Heather created the GREAT Call® Process by working in a dental practice for so long and having her own system and process. She noticed that the approaches to phone skills were either theoretical or script-based, so she wanted to create something more recipe-like and easier for team members to remember.
HIGHLIGHTS
[02:38] The GREAT Call® Process: A Five-Step Process for Successful Patient Conversations[04:16] The Benefits of the GREAT Call® Process[05:49] Conversation on "Sharing the Sizzle" in Dental Practice Management[12:18] Maximizing Phone Skills to Stand Out in the Patient Experience[14:13] The Importance of Sharing the Sizzle: How to Train Your Team to Delight Patients[19:41] The Value of Proactive Communication in Dental Practice Phone Calls[21:44] Improving Office Sizzle Points[23:23] Phone Skills and Online Programs for Dental PracticesRESOURCES
[WEBINAR] Dental Practice Excellence: 3 Steps to an All-Star Practice[E-BOOK] Loving the Phone – Heather Nottingham