The Dental A Team Podcast
1,329 episodes - English - Latest episode: 11 days ago - ★★★★★ - 172 ratingsThe Dental A Team podcast is to here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS to be:
Be more efficient
Have more fun
Improve doctor and team communications
Eliminate frustration
And make your life easier!
Jump in! They are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!
New episodes every Tuesday, Wednesday, and Thursday.
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Episodes
Implement a Tiered Raise System
September 15, 2022 10:00 - 10 minutes - 14.5 MBIt’s a hot topic episode: Raises! Kiera shares her beliefs around raises, and why implementing a tiered raise system (or hiring the Dental A-Team to establish one) is so beneficial. Do team members in your practice know how to get a raise? Do you find yourself throwing money at problems instead of figuring it out? Do your employees feel stuck? The perks of a tiered raise system include: Confidence in knowing how much you’re paying and why Control of each employee to attain a raise Inspi...
#577: Implement a Tiered Raise System
September 15, 2022 10:00 - 10 minutes - 14.5 MBIt’s a hot topic episode: Raises! Kiera shares her beliefs around raises, and why implementing a tiered raise system (or hiring the Dental A-Team to establish one) is so beneficial. Do team members in your practice know how to get a raise? Do you find yourself throwing money at problems instead of figuring it out? Do your employees feel stuck? The perks of a tiered raise system include: Confidence in knowing how much you’re paying and why Control of each employee to attain a raise Inspi...
#576: Turn Insurance Patients into Membership Patients LEGALLY
September 14, 2022 10:00 - 22 minutes - 31.4 MBKiera is joined by Jordon Comstock, CEO and founder of BoomCloud, which provides a membership growth platform for your practice. The two talk about why and how practices are shifting to membership programs, and how they’re able to appeal to insurance patients completely legally. The secret sauce? Listen to the episode to find out. Still not so sure about membership plans? Jordon also touches on upscaling a membership program to reach that recurring million dollar revenue mark. More abo...
Turn Insurance Patients into Membership Patients LEGALLY
September 14, 2022 10:00 - 22 minutes - 31.4 MBKiera is joined by Jordon Comstock, CEO and founder of BoomCloud, which provides a membership growth platform for your practice. The two talk about why and how practices are shifting to membership programs, and how they’re able to appeal to insurance patients completely legally. The secret sauce? Listen to the episode to find out. Still not so sure about membership plans? Jordon also touches on upscaling a membership program to reach that recurring million dollar revenue mark. More abo...
#575: Today’s Work Trends (PTO, Benefits, More)
September 13, 2022 10:00 - 15 minutes - 21.5 MBKiera is joined by Dental A-Team traveling consultant Brit to talk about the new age of hiring employees, and what they’re looking for in terms of PTO, benefits, work-life balance, and more. In this episode, the pair discusses how employers juggle what today’s incoming employees are looking for, and what solutions the DAT consultants are helping implement in practices all over the country. Episode resources: Reach out to Kiera and Brit Subscribe to The Dental A-Team podcast Become ...
Today’s Work Trends (PTO, Benefits, More)
September 13, 2022 10:00 - 15 minutes - 21.5 MBKiera is joined by Dental A-Team traveling consultant Brit to talk about the new age of hiring employees, and what they’re looking for in terms of PTO, benefits, work-life balance, and more. In this episode, the pair discusses how employers juggle what today’s incoming employees are looking for, and what solutions the DAT consultants are helping implement in practices all over the country. Episode resources: Reach out to Kiera and Brit Subscribe to The Dental A-Team podcast Become ...
How to Stop Having Turnover
September 08, 2022 10:00 - 39 minutes - 54.1 MBPaul Edwards, founder and CEO of CEDR, is on the podcast. CEDR is an HR company that helps managers solve problems while staying in compliance, and Paul has fantastic advice for how to hire those difference makers for your practice. With Kiera, he shares his thoughts on: The importance of job descriptions for each role How to create a plan for hiring Why you can’t be afraid of bringing on new people What happens when you find the right person Episode resources: Learn more about CEDR ...
#574: How to Stop Having Turnover
September 08, 2022 10:00 - 39 minutes - 54.1 MBPaul Edwards, founder and CEO of CEDR, is on the podcast. CEDR is an HR company that helps managers solve problems while staying in compliance, and Paul has fantastic advice for how to hire those difference makers for your practice. With Kiera, he shares his thoughts on: The importance of job descriptions for each role How to create a plan for hiring Why you can’t be afraid of bringing on new people What happens when you find the right person Episode resources: Learn more about CEDR ...
#573: The New Patient How To
September 07, 2022 10:00 - 12 minutes - 17.6 MBHere’s your quick fix for getting more patients through your doors! Kiera talks through the following ideas (and why they work): Make sure your company is one you believe in Know your ideal patient Host monthly or quarterly giveaways Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
The New Patient How To
September 07, 2022 10:00 - 12 minutes - 17.6 MBHere’s your quick fix for getting more patients through your doors! Kiera talks through the following ideas (and why they work): Make sure your company is one you believe in Know your ideal patient Host monthly or quarterly giveaways Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
#572: Too Complex Is a Trap
September 06, 2022 10:00 - 13 minutes - 18.9 MBIt’s a consultant takeover with Brit and Dana! Something the two have been hearing a lot in practices across the country is treatment coordinators aren’t sure where to direct patients amid numerous treatment options, then financing options. It’s a lot to cover! In this episode, Brit and Dana discuss how to make financial options as simple as possible for both parties (patient and practice). They touch on: The right time to talk about cost Who should be the one talking dollars How many pat...
Too Complex Is a Trap
September 06, 2022 10:00 - 13 minutes - 18.9 MBIt’s a consultant takeover with Brit and Dana! Something the two have been hearing a lot in practices across the country is treatment coordinators aren’t sure where to direct patients amid numerous treatment options, then financing options. It’s a lot to cover! In this episode, Brit and Dana discuss how to make financial options as simple as possible for both parties (patient and practice). They touch on: The right time to talk about cost Who should be the one talking dollars How many pat...
#571: Breaking Down the Benefits of DSOs
September 01, 2022 10:00 - 25 minutes - 35.6 MBBrit is fresh off visiting a ton of practices, many of which are part of dental support organizations (DSOs), and she’s sharing her insight. With Kiera, she talks about the foundational pieces to set up DSOs for success — everything from training the leadership team, setting up KPIs, providing profit and loss statement education, and allowing culture and patient experience to grow in each practice while keeping an overall brand. Episode resources: Reach out to Brit and Kiera Subscribe ...
Breaking Down the Benefits of DSOs
September 01, 2022 10:00 - 25 minutes - 35.6 MBBrit is fresh off visiting a ton of practices, many of which are part of dental support organizations (DSOs), and she’s sharing her insight. With Kiera, she talks about the foundational pieces to set up DSOs for success — everything from training the leadership team, setting up KPIs, providing profit and loss statement education, and allowing culture and patient experience to grow in each practice while keeping an overall brand. Episode resources: Reach out to Brit and Kiera Subscribe ...
#570: How to Unconventionally Grow Your Practice
August 31, 2022 10:00 - 46 minutes - 64.3 MBVanessa Vitagliano with Dental Warranty is on the podcast to talk about utilizing a warranty to provide peace of mind to your patients (and practice), especially amid these times of uncertainty. Vanessa and Kiera discuss what it’s like for both the practice and patient if Dental Warranty is utilized, the benefits the program offers, how it works with insurance plans, and a ton more. Be sure to get an exclusive link below for Dental A-Team listeners to get a $500 discount on Dental Warranty...
How to Unconventionally Grow Your Practice
August 31, 2022 10:00 - 46 minutes - 64.3 MBVanessa Vitagliano with Dental Warranty is on the podcast to talk about utilizing a warranty to provide peace of mind to your patients (and practice), especially amid these times of uncertainty. Vanessa and Kiera discuss what it’s like for both the practice and patient if Dental Warranty is utilized, the benefits the program offers, how it works with insurance plans, and a ton more. Be sure to get an exclusive link below for Dental A-Team listeners to get a $500 discount on Dental Warranty...
#569: You Need to Establish Perio Protocol
August 30, 2022 10:00 - 26 minutes - 37 MBThis is an episode all about perio and why it’s so important to establish protocol for it in your practice. Dana joins Kiera to touch on the following: Why establishing perio protocol will benefit your hygiene team How to get calibration How to implement more perio conversations No two perio philosophies are identical, so providing guidelines for your practice will help with continuity between patients. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team ...
You Need to Establish Perio Protocol
August 30, 2022 10:00 - 26 minutes - 37 MBThis is an episode all about perio and why it’s so important to establish protocol for it in your practice. Dana joins Kiera to touch on the following: Why establishing perio protocol will benefit your hygiene team How to get calibration How to implement more perio conversations No two perio philosophies are identical, so providing guidelines for your practice will help with continuity between patients. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team ...
#568: A Solution for Chaos
August 25, 2022 10:00 - 23 minutes - 31.7 MBThis episode is for those who can’t seem to catch a break no matter how hard they try. Kiera shares her personal experiences from this past year that have brought chaos into her life, and how she found a way to take a moment and be still. Remember: Life is happening for you and now to you. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
A Solution for Chaos
August 25, 2022 10:00 - 23 minutes - 31.7 MBThis episode is for those who can’t seem to catch a break no matter how hard they try. Kiera shares her personal experiences from this past year that have brought chaos into her life, and how she found a way to take a moment and be still. Remember: Life is happening for you and now to you. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
Is Your Marketing Worth the Money?
August 24, 2022 10:00 - 16 minutes - 22.8 MBWhen it comes to marketing, are you just spending money for the sake of spending money? This episode is all about realizing your marketing return on investment. Where are your patients coming from? What’s working and not working? Kiera shares what practices should be asking of their markets to get the most bang for their buck. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
#567: Is Your Marketing Worth the Money?
August 24, 2022 10:00 - 16 minutes - 22.8 MBWhen it comes to marketing, are you just spending money for the sake of spending money? This episode is all about realizing your marketing return on investment. Where are your patients coming from? What’s working and not working? Kiera shares what practices should be asking of their markets to get the most bang for their buck. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
Enhance Your Practice with Online Spiffiness
August 23, 2022 10:00 - 34 minutes - 47.3 MBAshley Sousa of Dental Intelligence joins Kiera to talk about dental software company Modento’s transition to become Dental Intelligence Engagement — with a new and improved online scheduling system! Ashley talks about the benefits of online scheduling and why it’s important to utilize resources to make patients’ lives easier. She also touches on other benefits of working with Dental Intelligence, including voicemail drops, incorporating financing, and the integration of forms. Episode r...
#565: Your Future You Thanks You
August 18, 2022 10:00 - 21 minutes - 30 MBThis episode is about reflecting on who you are — as a business owner, as a team member, and on the person you’ve become. Kiera talks about different types of business owners, and strengths that come with each, and then encourages listeners to write a letter to themselves to come back to in a year, two years, five years, or ten years. Leave notes for yourself, ask questions, and challenge who you are. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Beco...
Your Future You Thanks You
August 18, 2022 10:00 - 21 minutes - 30 MBThis episode is about reflecting on who you are — as a business owner, as a team member, and on the person you’ve become. Kiera talks about different types of business owners, and strengths that come with each, and then encourages listeners to write a letter to themselves to come back to in a year, two years, five years, or ten years. Leave notes for yourself, ask questions, and challenge who you are. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Beco...
Did You Catch These Red Flags?
August 17, 2022 10:00 - 17 minutes - 23.9 MBKiera is answering a listener's question! The question: How do I double-check my CPA? The answer … is in this episode! Kiera talks about why as a business owner, you need to have a basic understanding of taxes and finances — enough to know when red flags pop up. She shares how she navigates the finances of her business (alongside a team of tax experts), how she is able to stay aware, and why it’s so important to at least be aware of what’s going on. Want to ask your own question and ha...
#564: Did You Catch These Red Flags?
August 17, 2022 10:00 - 17 minutes - 23.9 MBKiera is answering a listener's question! The question: How do I double-check my CPA? The answer … is in this episode! Kiera talks about why as a business owner, you need to have a basic understanding of taxes and finances — enough to know when red flags pop up. She shares how she navigates the finances of her business (alongside a team of tax experts), how she is able to stay aware, and why it’s so important to at least be aware of what’s going on. Want to ask your own question and ha...
Increase Your Practice’s Magic
August 16, 2022 10:00 - 18 minutes - 25.9 MBWant to know if your practice is a place people like? Take a look at the number of internal referrals you’re getting. Kiera shares why your patients telling others to come is a sign of a healthy, thriving practice. Internal referrals mean your practice provides great service, delivers on promises, and is real and authentic (no more fake it ‘til you make it!). Listen to this episode to learn how to increase the amount of internal referrals your practice gets and make patients raving fans of...
#563: Increase Your Practice’s Magic
August 16, 2022 10:00 - 18 minutes - 25.9 MBWant to know if your practice is a place people like? Take a look at the number of internal referrals you’re getting. Kiera shares why your patients telling others to come is a sign of a healthy, thriving practice. Internal referrals mean your practice provides great service, delivers on promises, and is real and authentic (no more fake it ‘til you make it!). Listen to this episode to learn how to increase the amount of internal referrals your practice gets and make patients raving fans of...
#562: Best Teams Do This
August 11, 2022 10:00 - 11 minutes - 15.9 MBWanna know what makes the best teams? Collaboration. Team members working together creates positive morale and culture, and that’s what you want in a practice. Hear some nuggets of wisdom from Kiera as she talks about growing your team into leaders and giving them purpose each week. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
Best Teams Do This
August 11, 2022 10:00 - 11 minutes - 15.9 MBWanna know what makes the best teams? Collaboration. Team members working together creates positive morale and culture, and that’s what you want in a practice. Hear some nuggets of wisdom from Kiera as she talks about growing your team into leaders and giving them purpose each week. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
#561: Onboarding an Associate (From a Team Member’s Perspective)
August 10, 2022 10:00 - 18 minutes - 25.1 MBIt’s a consultant-takeover episode! Spiffy Tiffy and Brit talk about the transition of bringing on a new associate … and what that’s like from a team member’s perspective. It can be exciting. It can be scary. And both of those feelings are okay. The two consultants share what they’ve experienced in the offices they’re visiting, and how team members can take ownership bringing a new person to your practice. Episode resources: Reach out to Brit and Tiff Subscribe to The Dental A-Team po...
Onboarding an Associate (From a Team Member’s Perspective)
August 10, 2022 10:00 - 18 minutes - 25.1 MBIt’s a consultant-takeover episode! Spiffy Tiffy and Brit talk about the transition of bringing on a new associate … and what that’s like from a team member’s perspective. It can be exciting. It can be scary. And both of those feelings are okay. The two consultants share what they’ve experienced in the offices they’re visiting, and how team members can take ownership bringing a new person to your practice. Episode resources: Reach out to Brit and Tiff Subscribe to The Dental A-Team po...
#560: What Is Magic?
August 09, 2022 10:00 - 23 minutes - 31.6 MBThe Dental A-Team is made up of consultants with front office, clinical, and leadership expertise who are here for your practice to make it the best it can be! In this episode, Kiera talks about the benefits, opportunities, and support that DAT brings to your office — all revolving around increasing profit, encouraging you to be the best version of yourself, and perfecting your practice’s systems. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become D...
Episode 560: What Is Magic?
August 09, 2022 10:00 - 23 minutes - 31.6 MBThe Dental A-Team is made up of consultants with front office, clinical, and leadership expertise who are here for your practice to make it the best it can be! In this episode, Kiera talks about the benefits, opportunities, and support that DAT brings to your office — all revolving around increasing profit, encouraging you to be the best version of yourself, and perfecting your practice’s systems. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become D...
#559: Get Your Claims Paid Faster
August 04, 2022 10:00 - 27 minutes - 37.1 MBBilling extraordinaire Sarah O’Brien is on the podcast! Sarah and Kiera are talking all things documentation + getting your claims paid faster. Included topics are … Why documentation is important How it relates to billing What SOAP notes are Why better notes = better patient experience How to get the right information to insurance companies And more Check out Sarah’s documentation reference sheet! Episode resources: Connect with Sarah: [email protected] or 602-318-...
Get Your Claims Paid Faster
August 04, 2022 10:00 - 27 minutes - 37.1 MBBilling extraordinaire Sarah O’Brien is on the podcast! Sarah and Kiera are talking all things documentation + getting your claims paid faster. Included topics are … Why documentation is important How it relates to billing What SOAP notes are Why better notes = better patient experience How to get the right information to insurance companies And more Check out Sarah’s documentation reference sheet! Episode resources: Connect with Sarah: [email protected] or 602-318-...
#558: Office Autopsy: Mapping Out 5 to 15 Ops
August 03, 2022 10:00 - 18 minutes - 25.4 MBIt’s time for another office autopsy! The office Kiera discusses in this episode is undergoing a big transition — from a five-op office to a 10-op (maybe even 15) one. Kiera shares the journey she’s been through with the doctor, who was initially hesitant to bring her on, and how she was able to help guide the office to success. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
Episode 558: Office Autopsy: Mapping Out 5 to 15 Ops
August 03, 2022 10:00 - 18 minutes - 25.4 MBIt’s time for another office autopsy! The office Kiera discusses in this episode is undergoing a big transition — from a five-op office to a 10-op (maybe even 15) one. Kiera shares the journey she’s been through with the doctor, who was initially hesitant to bring her on, and how she was able to help guide the office to success. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
#557: How To Attract Ideal Patients
August 02, 2022 10:00 - 19 minutes - 26.1 MBWe all want the best patients ever in our practice, right? Kiera dives into how to get those great patients through your doors in this episode. Where does it all start? With you! Here’s what you need to do: Create an avatar for your ideal patient(s) Assure the culture of your practice is conducive to that ideal patient Review your database to pinpoint ideal patients already coming to you Episode resources: Reach out to Kiera Listen to episode 421, How to Get More New Patients L...
How To Attract Ideal Patients
August 02, 2022 10:00 - 19 minutes - 26.1 MBWe all want the best patients ever in our practice, right? Kiera dives into how to get those great patients through your doors in this episode. Where does it all start? With you! Here’s what you need to do: Create an avatar for your ideal patient(s) Assure the culture of your practice is conducive to that ideal patient Review your database to pinpoint ideal patients already coming to you Episode resources: Reach out to Kiera Listen to episode 421, How to Get More New Patients L...
How to Recession-Proof Your Practice
July 28, 2022 10:00 - 25 minutes - 35.7 MBDr. Erin Elliot speaks with Kiera (from a pickleball tournament!) about how to make your practice invaluable to a community — even during a recession. They touch on the following: How to expand your in-house services How to hire highly motivated team members Tasks you can do proactively today How to keep your mental stamina And more Dr. Elliot was able to produce and collect during the early days of Covid-19 because these approaches were established in her practice. Listen up to learn ...
#556: How to Recession-Proof Your Practice
July 28, 2022 10:00 - 25 minutes - 35.7 MBDr. Erin Elliot speaks with Kiera (from a pickleball tournament!) about how to make your practice invaluable to a community — even during a recession. They touch on the following: How to expand your in-house services How to hire highly motivated team members Tasks you can do proactively today How to keep your mental stamina And more Dr. Elliot was able to produce and collect during the early days of Covid-19 because these approaches were established in her practice. Listen up to learn ...
#555: Keeping Up with the Money Game
July 27, 2022 10:00 - 18 minutes - 24.9 MBThis episode is about a listener-requested topic! When you’re in the dentistry field, it’s easy to feel as if you’re financially behind all of your non-dental friends. Kiera shares her own experiences with this mental game, and how she was able to get through it. Episode resources: Reach out to Kiera Listen to episode 121, Paying off Student Loans? Here’s What Not do Do Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
Keeping Up with the Money Game
July 27, 2022 10:00 - 18 minutes - 24.9 MBThis episode is about a listener-requested topic! When you’re in the dentistry field, it’s easy to feel as if you’re financially behind all of your non-dental friends. Kiera shares her own experiences with this mental game, and how she was able to get through it. Episode resources: Reach out to Kiera Listen to episode 121, Paying off Student Loans? Here’s What Not do Do Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
Easy Button: The Same-Day Treatment Mindset
July 26, 2022 10:00 - 18 minutes - 25.8 MBIs your team obsessed with having the best patient experience possible? In this episode, Kiera is joined by Dana to talk about how to get your team into that same-day treatment mindset. They discuss what it takes to get your team on board for a pro-same-day treatment culture, how it can save your office time, and why this approach bleeds into a culture of pivoting, growing, and evolving all at once. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast...
#554: Easy Button: The Same-Day Treatment Mindset
July 26, 2022 10:00 - 18 minutes - 25.8 MBIs your team obsessed with having the best patient experience possible? In this episode, Kiera is joined by Dana to talk about how to get your team into that same-day treatment mindset. They discuss what it takes to get your team on board for a pro-same-day treatment culture, how it can save your office time, and why this approach bleeds into a culture of pivoting, growing, and evolving all at once. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast...
#553: Focusing on Profit First with a Pro CPA
July 21, 2022 10:00 - 32 minutes - 44.3 MBSusanne Mariga, CPA, is the star of this podcast episode, which dives into the profit-first mindset. With Kiera, Susanne shares truths about what profit first is and how to get started; how to apply it to real-life businesses; and how much income should go in which buckets. Also touched on is how to increase profit, for which Susanne suggests reviewing financial statements to shed unnecessary payments and considering tax strategies. Wondering whether the CPA you’re working with is one wi...
Focusing on Profit First with a Pro CPA
July 21, 2022 10:00 - 32 minutes - 44.3 MBSusanne Mariga, CPA, is the star of this podcast episode, which dives into the profit-first mindset. With Kiera, Susanne shares truths about what profit first is and how to get started; how to apply it to real-life businesses; and how much income should go in which buckets. Also touched on is how to increase profit, for which Susanne suggests reviewing financial statements to shed unnecessary payments and considering tax strategies. Wondering whether the CPA you’re working with is one wi...
3 Steps to ACTUALLY Implement
July 20, 2022 10:00 - 16 minutes - 23.3 MBWith all the inspiration out there in the world (including this podcast), it can be challenging to execute the great ideas coming your way. In this episode, Kiera shares three steps to help you and your practice actually implement great ideas and methods to launch your goals forward. Consume information and take notes about what inspires you Calendar your goals out — remind yourself Make it happen Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become...