The Dental A Team Podcast
883 episodes - English - Latest episode: 3 days ago - ★★★★★ - 172 ratingsThe Dental A Team podcast is to here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS to be:
Be more efficient
Have more fun
Improve doctor and team communications
Eliminate frustration
And make your life easier!
Jump in! They are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!
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Episodes
The Magic Super Power
June 21, 2022 10:00 - 18 minutes - 25.6 MBSpiffy Tiffy is here! Tiff joins Kiera to talk about how to get your patients to give you 5-star reviews. Their answers include striving for authenticity, the proper way to ask for those reviews, and knowing why you want those stellar reviews. Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
The Numbers You Need to Know
June 16, 2022 10:00 - 40 minutes - 56.1 MBScott Haberman and Jon Stanfield of Eide Bailly are on the podcast to talk about improving the profitability of your dental practice. Whether you hate numbers or not, it’s your moral obligation to know the details of your practice to make smarter decisions for your patients. This episode is absolutely one to bookmark. Scott and Jon talk with Kiera about the following: Standardizing chart of accounts — including where to start Employee retention credits — timelines, how to qualify, where to...
Bonus Time in Our Lives
June 15, 2022 10:00 - 20 minutes - 27.5 MBWhen things don’t go as planned, it’s extremely frustrating. Kiera proposes shifting your mindset and framing challenges as something to solve and improve upon. You can utilize this attitude in your personal life and your practice. Team members terminating? Patients canceling? Unable to fill your schedule? Use the situation as a lesson to discover what you’re weak on as a practice. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Pla...
The Art of Delegation
June 14, 2022 10:00 - 23 minutes - 32.1 MBBrit is on the pod with Kiera to talk about delegation in your practice — who’s responsible for what. Brit shares her two go-to tips when it comes to this topic: Structurally, who’s responsible for what Specific tasks, who, what, when A huge part of delegation is people now knowing what ‘done’ actually looks like. Kiera and Brit touch on that, as well as how to work with doctors who just can’t seem to execute or approve tasks. Episode resources: Reach out to Dana and Kiera Subscribe...
Get Comfortable With Financial Conversations
June 09, 2022 10:00 - 35 minutes - 48.7 MBSameer Bhasin, vice president of alliances at CareCredit, returns to the podcast to talk about the best ways to discuss financing with your patients. Being rejected after presenting a treatment plan is not a fun feeling, but with CareCredit programming and insight, you can whistle a different and less stressful tune. Kiera and Sameer touch on the following: Quickscreen with CareCredit How to increase your treatment plan success rate Resources for patient financing Kiera challenges listen...
Life Goals vs. Career Goals
June 08, 2022 10:00 - 21 minutes - 29.6 MBKiera breaks down the difference between setting life goals and setting career goals. Life goal = Something that helps you become the best version of yourself, and don’t get stuck in the tyranny of how Career goal = Something that helps you become the best employee you can be; set tangibles and ask how She shares the own goals she’s set in her life, both for her career and her life, and how she’s been successful and failed. Kiera also suggests ideas for how you can get started with settin...
Make or Break the New Patient Experience
June 07, 2022 10:00 - 24 minutes - 33.3 MBFirst impressions are everything, so in this episode, Kiera and Dana talk about how to get your practice to stand out in the crowd. They discuss how to do the perfect new patient call, why this minimizes patient cancellations, and where to start if your customer service isn’t that stellar. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes
Turning Shoulds into Musts
June 02, 2022 10:00 - 48 minutes - 66.6 MBKiera is on the Mikey Martin Show! This crossover episode goes deep into all things Kiera: She shares her story, the good, bad, and ugly. Meditation, goals, business opportunities, her favorite books, and a major life lesson she’s learning right now. This episode is a great reminder to enjoy life, work hard, and be gentle with yourself. Episode resources: Subscribe to the Mikey Martin Show podcast Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team P...
The Art of Culture Creation
June 01, 2022 10:00 - 19 minutes - 26.3 MBIn a recent interview with Authority Magazine, Kiera shared 5 tips needed to create a successful dental career. One of those tips was culture creation — and that’s what this episode is all about. Kiera talks about creating the best culture for your practice and for your team. Her three tips to get there are: Start with yourself Have a palpable culture Plan for a slow burn When you have a great culture, your patients’ and team’s experience at work is just as great whether you as a leader...
Promoting From Within (Successfully!)
May 30, 2022 10:00 - 21 minutes - 29 MBDana is on the podcast to speak with Kiera about promoting internally … the right way. The benefits of taking this route include keeping someone who’s already loyal to the company, they’re part of the team culture, and they’re committed to making the practice a better place. The plan of action Dana and Kiera discuss includes: Outlining clear expectations Providing decision-making authority Having hard conversations Giving yourself a grace period Knowing who the right person is And more...
Dropping Insurance How To
May 26, 2022 10:00 - 35 minutes - 48.8 MBMorgan Hamon is back on the podcast! Morgan is co-founder and president of the HDA Accounting Group, and he gets real about what to consider when dropping insurances. With Kiera, he discusses: What a healthy profit margin is How to increase your profit margin How often to update your fee schedule When to take the leap and drop insurance The main KPIs to watch if you don’t have a healthy AR And a ton more Morgan also shares what he’s hearing and seeing with the practices that HDA Accou...
A-Team Practices Do This
May 25, 2022 10:00 - 16 minutes - 22.8 MBContinuing education is a great way to motivate your team to do and be better at their jobs! In this episode, Kiera talks about the best ways to pursue CE both as an entire office and individually. She shares how the Dental A-Team does CE and gives great ideas for how you can get started now. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast CE with the Dental A-Team Become Dental A-Team Platinum! Review the podcast on iTunes
Building the Perfect Day Schedule
May 24, 2022 10:00 - 18 minutes - 25.3 MBKiera is joined by Tiff, aka Spiffy Tiffy, to talk about making that perfect day schedule (because YES it’s possible!). The three steps to getting there: Understand what you want your schedule to feel like Know how long procedures will take you Have a daily goal These three points build you a scaffolding for your day, which you can fill in easily from there. Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! R...
Applying Healthy Boundaries
May 19, 2022 10:00 - 32 minutes - 44.3 MBHow’s business these days? Cory Pinegar, the guest on this episode, asked Kiera this question and it launched a conversation about being successful and happy — and authentically so. Cory and Kiera get deeply personal about the struggles in their lives, and how they’ve sought to overcome them. Remember, as a leader or owner, you are your greatest asset to your business, and seeking authenticity is important for your mental, physical, and spiritual self. Episode resources: Check out C...
Managing Unmotivated Office Managers
May 18, 2022 10:00 - 17 minutes - 23.4 MBDoctors, are you struggling with OMs who don’t seem to have a desire to work? Kiera offers four questions to ask yourselves in this episode before you write that OM off completely: Has the OM co-created goals with you? Does the OM have power to do their job? Have you been direct in your expectations? Is there a gap of knowledge? Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes
3 Steps to Optimize Your Practice
May 17, 2022 10:00 - 21 minutes - 29.6 MBKiera is joined by Brit, and the pair discuss what the Dental A-Team is seeing its practices do for optimization. You may hear “practice optimization” and become overwhelmed with all the things you need to do. Kiera and Brit address that. They encourage the following steps: Know thyself Align your goals Recognize what’s going to get the greatest impact (along the easiest path) Stop spinning your wheels trying to get everything done. Instead, become laser-focused! Episode resources: ...
Priority Scheduling: Ideal Week + Ideal Schedules
May 12, 2022 10:00 - 52 minutes - 72.7 MBDr. Dave Moghadam returns to the Dental A-Team podcast! This time, he’s giving the goods on priority scheduling, something he’s been working with for over a year now. He and Kiera go deep into priority scheduling with the following highlights: How to map out ideal schedule Keeping it flexible Rolling out to the team Space for emergencies How hygiene fits in And more! About Dr. Moghadam: Dr. Moghadam was born and raised in Morris County, New Jersey. After completing his undergraduate...
Changing and Innovating
May 11, 2022 10:00 - 13 minutes - 18.2 MBThis is an episode to revamp your life — to overcome challenges and pursue your passion! The Dental A-Team works with heart, passion, and soul through the good and the bad, and we want you to do the same. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes
How to Successfully Drop Insurance
May 10, 2022 10:00 - 14 minutes - 20.4 MBAll practices reach a point in their lives where they need to make a decision: Expand your practice and take all insurances; drop insurance plans; or keep doing what you’re doing and hope something changes. This episode dives into successfully dropping insurance plans and maximizing your time in a day. Kiera explains the process for bidding adieu to plans and keeping patients happy: Establish a fee-for-service culture, have a membership plan in place Decide on a plan to cancel and know h...
How To Outsource Your Billing
May 05, 2022 10:00 - 34 minutes - 46.8 MBKiera is joined by Tiffany at eAssist to talk all things outsourcing. eAssist is a remote dental billing company that offers a variety of services (like dental billing, patient billing, insurance verification). Together, Kiera and Tiffany touch on the following topics: How outsourcing can help increase your front office’s success The best tip for following up on outstanding claims How often billing is touched in a healthy practice How to get buildups paid The rate of appeals And a ton ...
Invest In the Team You’ve Got
May 04, 2022 10:00 - 14 minutes - 19.9 MBThere are three Dental A-Team consultants on the pod today — Tiff, Brit, and Dana! They’re here to discuss taking the time to train the people you’ve already got in your dental practice. By investing up front the proper amount of time and training, you’ll end up with more devoted team members in the long run. Tiff, Brit, and Dana talk about what this looks like in a practice: How to put specific plans in place and not skimp on the details. Episode resources: Reach out to Brit, Dana, and ...
The Art of Decisiveness
May 03, 2022 10:00 - 13 minutes - 18.6 MBThink about a decision you need to make today. Is it weighing on your mind? In this episode, Kiera encourages listeners to just decide. She walks through the art of decisiveness in three steps: Think it out Weight pros and cons Act Episode resources: Reach out to Brit and Tiff Take Dental A-Team’s office manager course Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes
Why You Need a Membership Plan In Place
April 28, 2022 10:00 - 32 minutes - 45.2 MBKiera is joined by Brad from Kleer to talk about the perks of membership plans over dental insurance, why a membership plan can create consistent revenue for your practice during uncertain times, and how to even start putting together such a plan. Kleer, by the way, helps roll out membership plans effectively and successfully to uninsured patients Kiera and Brad also touch on why patients may be hesitant to sign up for a membership plan and dental practice resistance, and how to overcome e...
The Magical Power You Need
April 27, 2022 10:00 - 20 minutes - 27.7 MBThe Dental A-Team is in full bloom over here. We love springtime! Today’s episode touches on establishing a set schedule for your personal and professional life — or having a cadence. Kiera shares why having a cadence helps her stay on top of so many tasks in her life. Some examples of what your practice can set to a regular cadence: Billing, reviewing hygiene numbers, following up with patients, ordering supplies, and a ton more! Episode resources: Reach out to Kiera Take Dental A-...
NOW Is the Time to Update Your Handbook
April 26, 2022 10:00 - 17 minutes - 24.5 MBTiff and Brit are on the podcast to share tips and tricks from offices nationwide. In this episode, they focus on your practice’s handbook. Your handbook is different from an operations manual, and the two share why it’s so incredibly important to have your handbook updated (and reviewed by an expert in your state) on an annual basis. Episode resources: Reach out to Brit and Tiff Take Dental A-Team’s office manager course Subscribe to The Dental A-Team podcast Become Dental A-T...
Are Your Avoiding This Surprise?
April 21, 2022 10:00 - 36 minutes - 50.4 MBWe’re fresh off of Tax Day, and you still might be cringing over its impacts. Kiera brings back Art Wiederman of Eide Bailly to talk about how to avoid those tax surprises in the future. Kiera and Art review your CPA’s responsibilities, how to leverage money in advance of Tax Day, planning for retirement, and why having a financial expert who knows the dental industry in your corner is so important. Episode resources: Connect with Art Tune into Art’s podcast, The Art of Dental Financ...
Insider Scoop on What Office Managers Do?
April 20, 2022 10:00 - 33 minutes - 46.7 MBWhat do office managers even do? Why is it important to have an awesome OM? Kiera is joined by Brit and the two are talking the best parts of having an office manager — and a good one at that. The two hit on the following topics: The one trait you need to be a successful OM Why your OM needs to be a numbers person How to be fair and respected as an OM What the ideal OM/doctor relationship looks like Plus a ton more! Episode resources: Reach out to Brit and Kiera Take Dental A-Team...
Why Should Someone Work For You?
April 19, 2022 10:00 - 13 minutes - 18.8 MBWith today’s employee-driven hiring trend, it’s important to be an attractive place to work. In this episode, Kiera dives into how practices can become very appealing places for prospective employees. She shares how the Dental A-Team retains its team members, what your turnover can indicate, and ways your practice can shine brighter than the rest. Episode resources: Reach out to Kiera Listen to episode 505, What is Your Practice’s X Factor? Subscribe to The Dental A-Team podcast ...
Tax Time: Getting the Most Bang for Your Buck
April 14, 2022 10:00 - 43 minutes - 60.1 MBDerick Van Ness, founder and wealth strategist at Big Life Financial, is back because … it’s tax time! In this episode, Dental A-Team listeners are students of the tax world. Derrick gives his advice on how to save money on taxes, what the right tax advantage investments look like, donation strategies, taxation tier levels, and a ton more. Episode resources: Learn more about Big Life Financial Book your FREE tax strategy session Get in touch with Derick directly: derick@biglifefin...
Easily Adding Adjunct Services
April 13, 2022 10:00 - 12 minutes - 17.5 MBThe Dental A-Team traveling consultants have been in many practices lately that are looking to introduce new projects and skill sets to the team, like ortho and 3D printing. Kiera’s here to share with you what she told them: Pick one project per quarter and focus on that. Listen to this episode and learn how to introduce projects to everyone slowly but surely. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the p...
Building the Perfect Job Description
April 12, 2022 10:00 - 17 minutes - 24.7 MBCompiling information to make a job description isn’t fun, but it’s very important. You’re setting up expectations and a framework that will allow your practice to flourish. In this episode, Kiera walks through what she includes on Dental A-Team’s one-paged job descriptions, and why she does so, such as … Title of position Ideal characteristics Core values of your business Role of position daily, weekly, monthly, quarterly, and yearly Episode resources: Reach out to Kiera Subscribe ...
Is Your Practice Struggling with Collections and AR?
April 07, 2022 10:00 - 19 minutes - 27.2 MBTiff is on the pod to chat with Kiera about an office she just visited which needed some attention on its collections and accounts receivable. To give an idea of where this practice sits at, its collections are at 80% and case acceptance is at 56%. Tiff shares three points she touched on with this office: Three tactics to put into place to raise collections Establish tracking methods Spun complaints in a positive direction Episode resources: Reach out to Tiff and Kiera Subscribe to ...
Communicating About Communication
April 06, 2022 10:00 - 25 minutes - 35.5 MBKiera is joined by Brit! The Dental A-Team is hearing a lot about practices’ struggles with communication. In this episode, Kiera and Brit discuss ways to enhance communication in a practice, and even reach a breakthrough point. They touch on the following: Establishing ground rules of communication in your office Stop assuming everyone knows how to communicate How to bring up that you want to have better communication practice-wide And more Episode resources: Reach out to Brit and Ki...
The Fundamentals of Operation Manuals + How to 2.0 Them!
April 05, 2022 10:00 - 15 minutes - 20.9 MBIf you hate working on operations manuals … We get it. Been there, done that. In this episode, Kiera walks through what it takes to create a basic version of an operations manual and why it’ll help your practice by leaps and bounds, as well as how the Dental A-Team can help. She then goes into how to go the extra mile with your manuals. Episode resources: Reach out to Kiera Need a 30/60/90-day template? Let us know! Look into our Customizable Dental Operations Manual Intensive Sub...
What is Your Practice’s X Factor?
March 31, 2022 10:00 - 31 minutes - 43.2 MBKim Creer is here to talk about something a lot of people are having a hard time with these days: hiring. Kim is a stellar example of resilience and innovation, and she shares the steps she’s taken to hire in markets it’s impossible to hire in. She and Kiera discuss the following: Having an abundance mindset Edifying your doctors What the role entails Raving about your culture Knowing what sets your practice apart It can be done, and Kim is living proof! She also gives advice on proper...
Avoid These Delegation Pitfalls
March 30, 2022 10:00 - 23 minutes - 32 MBThe Dental A-Team is seeing a lot of burnout across practices we visit, so Kiera’s here to offer tips about delegating. Just because you can do a bunch of tasks doesn’t mean you should. Kiera provides DAT insight on the best/easiest way to delegate, how to fill the time you’ve delegated out, and what the delegator and delegatee should absolutely not do. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast ...
Gain New Patients, Retain Current Ones
March 29, 2022 10:00 - 12 minutes - 17.6 MBTiffanie is at the helm of this episode and she’s spilling secrets about membership plans (or discount loans or discount saving plans)! She touches on the following: Whether a membership plan fits with your practice How to have an impactful discount that doesn’t hurt you What plan fees look like to patients How to get started The fantastic thing about membership plans is that they not only are attractive to prospective patients, but they also get your current patients excited — as long ...
Is Your Team Flying in Formation?
March 24, 2022 10:00 - 13 minutes - 18 MBThis ones for the birds. Kiera compares dental practices to flying v formations: Do you have systems in place to make your days go smoothly? Is there a buddy system? A leadership team? By having the right methods in place, your team can take the weight off one another’s shoulders and keep things smooth sailing. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes
What Office Managers Need to Know
March 23, 2022 10:00 - 14 minutes - 19.3 MBDoctors and office managers, this is an episode that will improve your working relationship with one another. Kiera shares what needs to happen for … Doctors to comfortably delegate to OMs OMs to be business savvy OMs to keep their doctors’ trust Episode resources: Reach out to Kiera Office managers, sign up for DAT’s course that’s just for you! Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes
Episode 500: 5 of DAT’s Hottest Topics
March 22, 2022 10:00 - 21 minutes - 28.9 MBWe did it. The Denta A-Team has put out 500 podcast episodes! Thank you to all who’ve joined this journey with us, at whatever point that was for you. In the spirit of this magnificent milestone, Kiera is sharing the five most popular episodes that’ve come out of this podcast. Don’t Break Up With Me - Controlling Cancellations 37% to 97% Fluoride Acceptance in Just 3 Months! Dental Gold Mine with Dr. Deren Flesher Insurance verification (there’s a couple different ones here) Increa...
The Practice Growth Secret
March 17, 2022 10:00 - 31 minutes - 43.3 MBDanny with Swell is on the pod! In this episode, Kiera chats with Danny about Google reviews, Google reviews, Google reviews — a very necessary part of having a practice. Danny shares what practices can do to get their name out in front of potential patients; what not to say in your review responses; why bad reviews are actually good; how to get patients to leave the best kind of review; and a ton more! If you want to try Swell out for yourself, check out the episode resources below! P.S...
The Super Power Language
March 16, 2022 10:00 - 14 minutes - 19.7 MBThe Super Power Language Britt, one of the Dental A-Team’s fabulous traveling consultants, is in the spotlight this episode, talking about positive language in the office! This isn’t just the glitz and glam and sparkly positivity, but the power of kindness and uplifting language that really has an impact on how people work and feel in your workplace. Britt touches on negative versus positive language and what they sound like, the benefits of being positive, phrases you can use to keep th...
4 Steps to 98% Collections
March 15, 2022 10:00 - 15 minutes - 21.8 MBThe Dental A-Team is Team Online Statements over Team Paper Statements! This podcast episode is a sign your practice needs to get on the online statement train. Lots of practices struggle getting collections up because they’re doing it the old fashioned way! Listen in for the four steps you should take to make it as easy as possible to collect payments from your patients! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! ...
The Perfect Quarterly Calibration
March 10, 2022 11:00 - 36 minutes - 50.3 MBLadies and gents, he’s back. Dr. Dave Moghadam is again on the podcast, this time to talk with Kiera about quarterly team calibration. While there’s no silver bullet A-to-Z cookbook for how to operate a practice, an outline certainly helps. Dr. Moghadam shares his outline for setting up the ideal quarterly calibration meeting: Start with the why (review practice’s mission, vision, and values) Align over treatment, planning, and diagnosis Review what makes your practice stand out To keep...
#Goals: Personal AND Professional
March 09, 2022 11:00 - 21 minutes - 29.2 MBNews flash: Setting goals for yourself isn’t selfish! In fact, Kiera encourages you to set personal, then professional goals. In this episode, she talks about why it’s important to think about yourself a bit more, why taking personal time helps you AND your team, and the best way to actually set those goals. Say the things you want to have; be clear about the life you want. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum...
Here’s What a Healthy AR Looks Like
March 08, 2022 11:00 - 16 minutes - 22.8 MBAccounts receivable! Billers, do you often feel like you don’t have time for it? This episode is your saving grace. Tune in as Kiera reviews benchmarks to track the health of your AR, tips for maximizing a short amount of AR time, and suggestions for seeking innovation with your schedule. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes Schedule a call with us
We’re Three Years Old!
March 03, 2022 11:00 - 15 minutes - 21.1 MBThe Dental A-Team podcast is a whole three years old! To celebrate this milestone, Kiera shares the podcast’s origin story (shout out to Half Dome in Yosemite). She also asks for a birthday gift: Will you help us clear one million downloads this year? This episode is also a good way to remember your own milestones, and to celebrate them properly! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on i...
Be Kinder Than Necessary
March 02, 2022 11:00 - 14 minutes - 20.2 MBInstead of dentistry tactics, Kiera talks about a human skill in this episode: kindness. Engaging with the public these days is more difficult than ever, but Kiera challenges listeners to go the extra mile. Easier said than done, sure — so she also covers filling your own bucket with self love. That way it’s easier to show that same kind of love to others. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podca...
Making Insurance Verification Easy-Peasy
March 01, 2022 11:00 - 14 minutes - 20.4 MBIt’s another Tiff, Brit, and Dana takeover! In this podcast episode, they’re giving tips and tricks for insurance verification. This task is a great one for any newbies in your practice as it teaches a whole lot about dentistry. The trio breaks down the following advice: Grouping by insurance company Focusing online first Transferring representatives When to do full versus partial breakdowns And more! If you’re looking for even more meat for your insurance verification sub, listen to ...
How to Merge Patients (and Culture) Successfully
February 24, 2022 11:00 - 40 minutes - 56.2 MBThe Dental A-Team is joined by Dr. Nate Tilman! Fascinating history aside (read his bio below), Dr. Tilman talks with Kiera about his unique dental practice situation, how he’s managed to merge five different practices into his own, and a strategy for doing so. He also speaks to the shifting of culture in his practice, what it took for him to recognize, and the success it’s brought. More on Dr. Tilman: Originally from Salisbury, Maryland, Dr. Tilman attended Wake Forest University for ...