The Dental A Team Podcast
883 episodes - English - Latest episode: 14 days ago - ★★★★★ - 172 ratingsThe Dental A Team podcast is to here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS to be:
Be more efficient
Have more fun
Improve doctor and team communications
Eliminate frustration
And make your life easier!
Jump in! They are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!
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Episodes
What the Heck is Egoscue?
December 29, 2021 11:00 - 30 minutes - 42.4 MBBrian Bradley, vice president at The Egoscue Method, joins the Dental A-Team podcast to relieve some pain. Just like dental practices encourage patients to brush and floss, Brian is here to encourage caring for your joints and tendons proactively. He shares what Egoscue is, how to care for chronic pain smartly, and even walks listeners through an activity to understand your body’s alignment. Give this episode a listen and you’ll leave with the belief that your body system isn’t going to be...
Break That Negative Morale!
December 28, 2021 11:00 - 20 minutes - 27.5 MBListeners, stop sticking your head in the sand about the negative morale in your practice! Kiera gets real in this episode and encourages fellow Dental A-Team members to recognize, know their role, and do something about negativity. She even shares DAT’s own struggles with such low morale lately and how she’s been able to climb out of it. Episode resources: Reach out to Kiera Listen to episode 455, How to Boost Team Morale Listen to episode 234, Creating Smiles — LITERALLY Listen...
Episode 464: Break That Negative Morale!
December 28, 2021 11:00 - 20 minutes - 27.5 MBListeners, stop sticking your head in the sand about the negative morale in your practice! Kiera gets real in this episode and encourages fellow Dental A-Team members to recognize, know their role, and do something about negativity. She even shares DAT’s own struggles with such low morale lately and how she’s been able to climb out of it. Episode resources: Reach out to Kiera Listen to episode 455, How to Boost Team Morale Listen to episode 234, Creating Smiles — LITERALLY Listen...
Episode 463: Be Proud of Your Year
December 23, 2021 11:00 - 15 minutes - 21.4 MBWhatever you celebrate, happy holidays! Kiera reflects on what this past year has meant, the wins she’s had, and thinks about what the new year will bring. She also encourages listeners to journal about their own 2021 experiences and beyond! Take this holiday season to reflect and make goals to evolve into the best version of yourself. We’re so happy to have our Dental A-Team around us. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-T...
Be Proud of Your Year
December 23, 2021 11:00 - 15 minutes - 21.4 MBWhatever you celebrate, happy holidays! Kiera reflects on what this past year has meant, the wins she’s had, and thinks about what the new year will bring. She also encourages listeners to journal about their own 2021 experiences and beyond! Take this holiday season to reflect and make goals to evolve into the best version of yourself. We’re so happy to have our Dental A-Team around us. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-T...
Episode 462: Get Tax Savvy
December 22, 2021 11:00 - 34 minutes - 47.1 MBDerick Van Ness, founder and wealth strategist of Big Life Financial, is here to make tax-talk interesting! He joins Kiera to educate listeners about tax efficiency, and specifically research and development credits. Learn about the history of R&D credits, the steps to be successful, and why this tax approach absolutely applies to dentists who are 1) paying taxes and 2) making a profit. Most of the practices Big Life Financial works with get $30,000 to $75,000 back by experimenting with t...
Get Tax Savvy
December 22, 2021 11:00 - 34 minutes - 47.1 MBDerick Van Ness, founder and wealth strategist of Big Life Financial, is here to make tax-talk interesting! He joins Kiera to educate listeners about tax efficiency, and specifically research and development credits. Learn about the history of R&D credits, the steps to be successful, and why this tax approach absolutely applies to dentists who are 1) paying taxes and 2) making a profit. Most of the practices Big Life Financial works with get $30,000 to $75,000 back by experimenting with t...
Episode 461: Words to Get Results
December 21, 2021 11:00 - 18 minutes - 25.6 MBWe’re rounding out the year by sharing phrases that’ll get your patients saying YES! The Dental A-Team has put a ton of time into figuring out what works best when speaking with our patients, what gets your practice results better and faster. The idea is to think about the outcome you want and then listen to the verbiage you’re using. Kiera gives advice on some phrases you could use … as well as words you definitely shouldn’t. Episode resources: Reach out to Kiera Listen to episode...
Words to Get Results
December 21, 2021 11:00 - 18 minutes - 25.6 MBWe’re rounding out the year by sharing phrases that’ll get your patients saying YES! The Dental A-Team has put a ton of time into figuring out what works best when speaking with our patients, what gets your practice results better and faster. The idea is to think about the outcome you want and then listen to the verbiage you’re using. Kiera gives advice on some phrases you could use … as well as words you definitely shouldn’t. Episode resources: Reach out to Kiera Listen to episode 3...
Your Billing Playbook
December 16, 2021 11:00 - 35 minutes - 48.1 MBJosh Smith, co-founder of Dental ClaimSupport, is here to tell you what’s going on in the dental billing world (and even makes it sound exciting)! Josh and Kiera go through a slew of topics, including biggest mistakes dental practices are making with billing, what to do about crowns and buildups, best clearinghouses, tips for insurance verification, and so, so much more. About Josh: Josh Smith attended the University of Georgia and graduated from UGA’s Terry College of Business in 2009....
Episode 460: Your Billing Playbook
December 16, 2021 11:00 - 35 minutes - 48.1 MBJosh Smith, co-founder of Dental ClaimSupport, is here to tell you what’s going on in the dental billing world (and even makes it sound exciting)! Josh and Kiera go through a slew of topics, including biggest mistakes dental practices are making with billing, what to do about crowns and buildups, best clearinghouses, tips for insurance verification, and so, so much more. About Josh: Josh Smith attended the University of Georgia and graduated from UGA’s Terry College of Business in 2009....
Episode 459: ‘Tis the Season … for Vacation!
December 15, 2021 11:00 - 16 minutes - 22.5 MBIt’s the most wonderful time of the year, and people like to enjoy it by taking time off. And that’s okay! Kiera discusses why vacations are so important for both those taking them and those still working in the office. It’s a chance for recharge and to find out where the gaps are in your office. Not convinced? Press play to get some inspiration for why it’s great for team members to take lengthy vacations. Episode resources: Reach out to Kiera Listen to episode 446, Define Your 30...
‘Tis the Season … for Vacation!
December 15, 2021 11:00 - 16 minutes - 22.5 MBIt’s the most wonderful time of the year, and people like to enjoy it by taking time off. And that’s okay! Kiera discusses why vacations are so important for both those taking them and those still working in the office. It’s a chance for recharge and to find out where the gaps are in your office. Not convinced? Press play to get some inspiration for why it’s great for team members to take lengthy vacations. Episode resources: Reach out to Kiera Listen to episode 446, Define Your 30...
Have Yourself a Miracle Morning!
December 14, 2021 11:00 - 19 minutes - 26.6 MBKiera is inviting you to have the best morning ever … every single day. How could this be possible? By setting up a miracle morning, or a set structure, for yourself! Kiera shares how having a routine each morning has helped set a positive vibe for her days, and gives ideas to you to cater your morning tasks to your personality. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes
Episode 458: Have Yourself a Miracle Morning!
December 14, 2021 11:00 - 19 minutes - 26.6 MBKiera is inviting you to have the best morning ever … every single day. How could this be possible? By setting up a miracle morning, or a set structure, for yourself! Kiera shares how having a routine each morning has helped set a positive vibe for her days, and gives ideas to you to cater your morning tasks to your personality. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes
Episode 457: Sell, Merge, or Buy Up Practices?
December 09, 2021 11:00 - 43 minutes - 60.1 MBRandon Jensen, a dental broker with CTC Associates, is the latest guest on the Dental A-Team! He joins Kiera to talk about a very, very popular topic right note: Selling, merging, or buying up practices! The two discuss answers to the following questions: What’s the smartest move for practices to make right now? Who comes out financially ahead with different choices? What are the emotional costs? What are some of the determining factors to make a decision? And a ton more. Randon is o...
Sell, Merge, or Buy Up Practices?
December 09, 2021 11:00 - 43 minutes - 60.1 MBRandon Jensen, a dental broker with CTC Associates, is the latest guest on the Dental A-Team! He joins Kiera to talk about a very, very popular topic right note: Selling, merging, or buying up practices! The two discuss answers to the following questions: What’s the smartest move for practices to make right now? Who comes out financially ahead with different choices? What are the emotional costs? What are some of the determining factors to make a decision? And a ton more. Randon is o...
Episode 456: The Golden Poaching
December 08, 2021 11:00 - 16 minutes - 22.9 MBDo you know someone who’s been poached from one job for another? In this episode, Kiera talks about her experience with poaching as an employer (spoiler alert, it’s not fun) and encourages listeners to be ethical in their hiring efforts. Her advice: Don’t poach from other offices and have a good culture — that way, your employees will think twice about leaving your business. Episode resources: Reach out to Kiera and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team P...
The Golden Poaching
December 08, 2021 11:00 - 16 minutes - 22.9 MBDo you know someone who’s been poached from one job for another? In this episode, Kiera talks about her experience with poaching as an employer (spoiler alert, it’s not fun) and encourages listeners to be ethical in their hiring efforts. Her advice: Don’t poach from other offices and have a good culture — that way, your employees will think twice about leaving your business. Episode resources: Reach out to Kiera and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team P...
Episode 455: Rocket Launch Your Team Morale
December 07, 2021 11:00 - 19 minutes - 27.3 MBBoosting morale in your office doesn’t need to be extravagant, but it does need to be intentional. Kiera and Brit discuss what your office can do to create lasting happiness in your practice. The two even give examples of what the Dental A-Team is doing and whether or not they’re working. Episode resources: Reach out to Kiera and Brit Listen to episode 418, Your Team Members Are the Avengers Listen to episode 234, Creating Smiles — Literally Subscribe to The Dental A-Team podcas...
Rocket Launch Your Team Morale
December 07, 2021 11:00 - 19 minutes - 27.3 MBBoosting morale in your office doesn’t need to be extravagant, but it does need to be intentional. Kiera and Brit discuss what your office can do to create lasting happiness in your practice. The two even give examples of what the Dental A-Team is doing and whether or not they’re working. Episode resources: Reach out to Kiera and Brit Listen to episode 418, Your Team Members Are the Avengers Listen to episode 234, Creating Smiles — Literally Subscribe to The Dental A-Team podcas...
Episode 454: Dentistry Automation: Will Your Practice Be Left Behind?
December 02, 2021 11:00 - 32 minutes - 44.2 MBCory Pinegar, CEO of CallForce (a dental scheduling business), joins the Dental A-Team family! He and Kiera talk about what it takes for dental practices to get creative these days, and how CallForce can help (particularly with answering calls, recare, and insurance verification) in a world trending toward automation!. In Cory’s words, it’s innovation or death. Is your practice keeping up with the changing and advancing times? Even with dentistry as a relationship-driven process, the field...
Dentistry Automation: Will Your Practice Be Left Behind?
December 02, 2021 11:00 - 32 minutes - 44.2 MBCory Pinegar, CEO of CallForce (a dental scheduling business), joins the Dental A-Team family! He and Kiera talk about what it takes for dental practices to get creative these days, and how CallForce can help (particularly with answering calls, recare, and insurance verification) in a world trending toward automation!. In Cory’s words, it’s innovation or death. Is your practice keeping up with the changing and advancing times? Even with dentistry as a relationship-driven process, the field...
Episode 453: Get Your Party On
December 01, 2021 11:00 - 12 minutes - 17.8 MBIt’s the most wonderful time of the year … holiday work parties and bonuses! Kiera takes some time to talk about successes she’s had in celebrating her business and her coworkers, and she wants you to do the same! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes
Get Your Party On
December 01, 2021 11:00 - 12 minutes - 17.8 MBIt’s the most wonderful time of the year … holiday work parties and bonuses! Kiera takes some time to talk about successes she’s had in celebrating her business and her coworkers, and she wants you to do the same! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes
Episode 452: Why Role-Playing Actually Works
November 30, 2021 11:00 - 16 minutes - 23.3 MBRole-playing can definitely have an awkward pang to it, but Kiera’s here to sell you on why role-playing actually works and how it provides a consistent experience for your patients. She even gives tips on what to say to people who are nervous about acting things out in front of others. Already a believe of role-playing and/or interested in incorporating it into your practice regularly? Consider folding role-playing into the Dental A-Team’s 12 Systems Comprehensive Success Cycle! Episod...
Why Role-Playing Actually Works
November 30, 2021 11:00 - 16 minutes - 23.3 MBRole-playing can definitely have an awkward pang to it, but Kiera’s here to sell you on why role-playing actually works and how it provides a consistent experience for your patients. She even gives tips on what to say to people who are nervous about acting things out in front of others. Already a believe of role-playing and/or interested in incorporating it into your practice regularly? Consider folding role-playing into the Dental A-Team’s 12 Systems Comprehensive Success Cycle! Episod...
#451: Cheers to You
November 25, 2021 12:00 - 18 minutes - 24.8 MBWe’re extra grateful on the podcast today, and we want to encourage each of you to share the love with your fellow team members. Kiera talks about how you can help others feel special and significant in their jobs, and make your practice a welcoming place to be. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes
#450: Rates Have Never Been Lower to...
November 24, 2021 12:00 - 34 minutes - 47.1 MBKiera is joined by Morgan Stump, sales manager with Provide, to chat about dental financing. Provide is a leading lender for a range of medical practices, and with Morgan as one of the top people in the industry, he has a lot of answers to your financial questions. He gives tips about the following in this episode: How to qualify to be an owner as a student or first-time buyer How conventional loans work compared to Provide Why now is the best time to refinance, expand your practice, or p...
#449: First Impressions Matter… Like Thousands
November 23, 2021 15:37 - 17 minutes - 24.3 MBDid you know that when your front office staff isn’t smiling when they answer the phone, it can actually cost you thousands of dollars? This episode is all about the welcome wagon of your practice — the front office. Kiera talks about why so many practices fail to capture potential new clients, the best way to answer the phone, and how your front office team can level up. Plus, we have resources you can use! Download our 5-minute new patient phone call script, as well as a phone call score...
#448: Scale Your Dental Practice
November 18, 2021 12:00 - 56 minutes - 78 MBChris Sands and Brent Saunier are on the podcast to talk about the hottest topics in the dental accounting world. Founding partners of Pro-Fi 20/20, these dental CPAs chat with Kiera about how to reduce overhead and expand the number of patients coming in, expense metrics from the hundreds of offices Pro-Fi works with, a tax rule you NEED to live by, what to stay away from financially with your business, and a ton more. Pro-Fi 20/20 is an accounting business that the Dental A-Team recommen...
#447: All About Team-Building!
November 17, 2021 12:00 - 15 minutes - 21.3 MBThis episode is full of inspiration to build and bond your practice! While dentistry is hugely important, so is having fun as co-workers! Even with restrictions still in place due to COVID-19, there’s a lot you can do to pep up your team. Press play and listen up to hear from Kiera how to celebrate each other as a team, how often to have activities, who to sign the planning out to, and why it’s important to keep a good attitude. Kiera also shares a lot of different activities you can do to...
#446: Define Your 30-Minute Downtime Window
November 16, 2021 12:00 - 17 minutes - 24.3 MBDid a patient cancel? Are things slow? It’s important to have downtime tasks for when things aren’t chugging along as fast as they normally are! Kiera talks in this episode about how to maximize downtime in your practice, specifically … Defining what qualifies as downtime for your practice Holding people accountable Coming up with tasks to do during downtime By defining downtime, team leads don’t have to micromanage; instead can spot check. Episode resources: Reach out to Kiera Lis...
#445: Dentistry in a Virtual World
November 11, 2021 12:00 - 24 minutes - 34.1 MBKiera is joined by Tom Brown of Your Virtual Consult, a system that educates patients about dental procedures and expectations over the computer. Did you know that case acceptance across the United States currently averages 41%? By incorporating Your Virtual Consulat, you can bump that up to 89%! Kiera and Tom talk about how the system will better both case acceptance and patience experience and improve efficiency and automation in your practice all while keeping a personal touch! Listen...
#444: Regional Managers, This One’s For You
November 10, 2021 12:00 - 13 minutes - 18.8 MBThe secret to being a successful regional manager is in THIS episode! Kiera goes over four steps to harnessing the right skills to manage multiple locations without resorting to micromanagement. Take a look at yourself, know your strengths and weaknesses Build a team to report to you Calibrate and train consistently Practice accountability Incorporating these tips into your practices will get everyone on the same page, and inspire uniformity without going fully corporate. Episode reso...
#443: How to Change Stop Poor Performance
November 09, 2021 12:00 - 16 minutes - 22 MBWe all know that there’s a dark side to owning a business: firing employees. In this episode, Kiera explains how to go about firing team members — all while being human about it. She walks through … Were expectations clearly stated? What’s the root cause and can it be fixed? Do you have a firing protocol? Be sure to follow through. Of course, knowing how to hire rockstars in the first place can help with this. Check out the Dental A-Team’s hiring course! Episode resources: Reach ou...
#442: Earn More & Work Less
November 04, 2021 11:00 - 47 minutes - 65.1 MBDr. Jesse Green is back on the podcast to share more real-life experiences of a dentist. In this episode, Dr. Green shares with Kiera how to move your practice from being profitable to scalable. He shares specific insight about: How to become a training institution How to best back away from the business And how to overcome the fear of giving over your practice It may be a hard pill to swallow, stepping back into a role where you’re no longer the primary profit generator, but Dr. Green s...
#441: Feed the Need
November 03, 2021 11:00 - 15 minutes - 21.5 MBWhat drives you? What motivates you? Do you feel valued at your job? If you want a solid culture in your practice, you need solid relationships, where people feel like they’re truly an important part of the work family. Kiera shares Tony Robbins’ six human needs, and how to meet your team members’ individual ones. Just imagine how spectacular your work culture will be if everyone’s needs are being met! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast ...
#440: 3 Tips to Hiring Your Unicorn
November 02, 2021 11:00 - 14 minutes - 20.5 MBIs your practice struggling with the Great Resignation of 2021? Have no fear — the Dental A-Team is here! In this episode, Kiera gets specific on the steps you need to take to hire the best of the best, and in the best way possible. She touches on ... Assessing your culture Double-checking your onboarding process Getting serious about hiring The DAT has an entire course on hiring, and we have a coupon code for you to use! Use code “hire7” to get a screamin’ deal! Episode resources: ...
#439: How To Merge Small Practices Into Large Ones
October 28, 2021 11:00 - 39 minutes - 54.1 MBKiera is joined by Dr. Dave Moghadam! This episode is a treasure trove of info. Dr. Moghadam shares his experience with smaller practices merging into his larger one. His journey is an unconventional one, and he has plenty of advice based on what he went through. The two talk about … The pros and cons of bringing in a retiring doctor or buying charts (and Dr. Moghadam’s preference) How to navigate new patients from an old doctor And how to get practices to merge with you in the first plac...
#438: Can Too Many New Patients Be a Bad Thing?
October 27, 2021 11:00 - 14 minutes - 19.7 MBDoes the title have your eyebrows raised? We know it’s an interesting question, but our answer is YES. Too many new patients can be bad, bad, bad for your business. Kiera explains why in this episode, sharing what signs mean you have too many new patients: Are you maximizing the space and time you’re currently in? Are the new patients you’re getting ones you actually want? And more! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team ...
#437: Are You Stuck in Reaction Mode?
October 26, 2021 11:00 - 14 minutes - 20.2 MBListen, we know your days are busy. Ours are too! But this episode helps you work through the craziness of life to start getting the important stuff done. Kiera shares four tips to master time: Set one to three intentions each week that you must get done Block out time for those items Accept the whirlwind of life, and challenge it Review the good and the bad, and do it again the following week! Episode resources: Reach out to Kiera (to get her meditation secrets!) Subscribe to The ...
#436: Tackling Adding New Comprehensive Dentistry
October 21, 2021 11:00 - 40 minutes - 55 MBDr. Erin Elliott is on the podcast! Dr. Elliott is an absolute pro in the sleep apnea world, and in this episode she and Kiera discuss comprehensive dentistry and how to best introduce new skills and treatments into an office. When it comes to teaching your team about a new treatment, Dr. Elliott recommends the following: Find people’s strengths and match tasks with those strengths Avoid micromanaging Remove people who don’t fit Being overwhelmed when incorporating a new treatment is ...
#435: Infuse Your Practice with Great Culture
October 20, 2021 11:00 - 14 minutes - 20.1 MBIs your team still trying to overcome the Covid Crank? Or just continual bad moods in the workplace? Kiera is here to give tips on improving the culture in your office. She suggests defining the type of culture you want to have, modeling your business after other ones that you look up to, and adding the following to your morning huddles: Motivation Monday Tip Tuesday Core Value Shoutout (Wednesday) Thankful Thursday Fun Friday If you want a positive vibe in the workplace, you need to i...
#434: Quarterly Meetings: 90-Day Sprint Plans
October 19, 2021 11:00 - 14 minutes - 19.4 MBContinuing on our journey of meetings this month … It’s time to talk quarterly meetings! Kiera shares the basic blueprints for setting up these meetings, basically 90-day sprint plans, that will continually align your team. Preschedule the meetings Build an issues list Revisit the focus of the company Review the previous quarter Build out what must happen next The folks who should be at these meetings are your leaders, department heads, doctors, owners. Kiera also mentions specific boo...
#433: Cut Down Insurance Verification Time
October 14, 2021 16:11 - 14 minutes - 19.7 MBKiera’s here to share how to verify insurance the tried and true, Dental A-Team-approved way! DAT consultants have been to a lot of offices lately, and have seen that many teams are fumbling over the basics, like insurance verification. Kiera shares how to shift to membership plans, cut down on time while verifying, clustering plans, and why calling insurance companies is not the way to go. We even have an insurance verification form for you to use in your practice! Episode resources: ...
#432: Book Club! Inspire Your Mind Every Day
October 13, 2021 14:48 - 16 minutes - 22.4 MBKiera’s got the goods: It’s time for a book club episode! Check out the books below to find inspiration for your life, personally and professionally. The Road Less Stupid by Keith Cunningham Sometimes You Win, Sometimes You Learn by John C. Maxwell The Five Dysfunctions of a Team by Patrick Lencioni Why Your Marketing is Killing Your Business by Minal Sampat The Happiness Advantage by Shawn Anchor Who: The Method for Hiring by Geoff Smart Comparisonitis by Melissa Ambrosini 1...
#431: Is Your Team Aligned?
October 12, 2021 16:05 - 16 minutes - 22.9 MBTiff is here! She joins Kiera to talk about an incredible important topic: weekly meetings. Now stick with us — we know this isn’t the funnest topic, but these meetings are so important, and provide a really great way to keep your team on track. First, Kiera walks through the different meetings your team should be having: Daily morning huddle (listen to our most recent episode on this!) Weekly leadership team meetings Bi-weekly or monthly department meetings Monthly full team meetings ...
#430: Do You Know The Most Important Numbers?
October 07, 2021 11:00 - 35 minutes - 48.3 MBMorgan Hamon, president of HDA Accounting Group, is on the pod! HDA is a dental-specific accounting group, and knows dentistry inside and out. Kiera and Morgan discuss profit margins, benchmarks, and AR aging, plus why having good financials will help you make smarter decisions. A profitable practice is more helpful for patients, more secure for team members, and less stressed out in times of uncertainty. Don’t run your practice blind; get a good CPA. About Morgan: Morgan is a graduat...
#429: It’s OKAY to ____ Your Job
October 06, 2021 11:00 - 16 minutes - 23.1 MBKiera is giving you permission not to enjoy being a business owner or a team member all the time. Yup, you’re dealing with the ebbs and flows of being a working human — the entrepreneurial pattern! But Kiera also has a solution to your bad situation which will help you love your job longer before getting to those downward swings: Look for patterns Identify them Take massive action Have a brain dump Find someone to look outside your situation It’s important to give yourself space when t...