The Dental A Team Podcast
1,329 episodes - English - Latest episode: 11 days ago - ★★★★★ - 172 ratingsThe Dental A Team podcast is to here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS to be:
Be more efficient
Have more fun
Improve doctor and team communications
Eliminate frustration
And make your life easier!
Jump in! They are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!
New episodes every Tuesday, Wednesday, and Thursday.
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Episodes
#609: Let’s Get Elevated Hygiene
November 30, 2022 11:00 - 15 minutes - 21.9 MBThere’s a lot to know under the umbrella of a hygiene department. Kiera and Tiff touch on what the ideal and most efficient hygiene department looks like — including each hygienist bringing in 3 times their hourly rate — and how to run an assessment to know where your department falls on a 5-star ranking scale. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#608: Office Autopsy: Growing a Practice 5x its Worth
November 29, 2022 11:00 - 23 minutes - 32.8 MBIt’s time for another office autopsy! Kiera shares the example of a practice she’s been working with for three years that has grown in value five times from what it started. In her time with the practice, they’ve successfully switched software, changed collection protocol, created an operations manual, receive 30 to 40 new patients, and many more successes. To get there, the practice has applied the following: Executing tasks effectively Set goals and kept them Showed patience in getting ...
#607: A Day to Remember
November 24, 2022 11:00 - 20 minutes - 28.2 MBHappy Thanksgiving! Kiera is so thankful for the Dental A-Team podcast listener family. This episode is a reminder to check the vitals of service in your life — personally and professionally. Be grateful, look for opportunities to serve, and watch yourself and your team grow. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#606: Dynamite Dental Assistants
November 23, 2022 11:00 - 21 minutes - 29.8 MBThis is an episode dedicated to the dental assistants out there. Kiera and Tiff have both worked and loved working as dental assistants, sucking spit and all. They tease out what July 2023 will entail, methods provided by the Dental A-Team to perfect the cog in the wheel (aka those dental assistants) of practices — taking blood pressure and flipping rooms in under 5 minutes and keeping the patient happy chairside. Take the time to make your dental assistant team dynamite. This episode prev...
#605: Getting Real: Acquiring a Practice
November 22, 2022 11:00 - 44 minutes - 61.2 MBDr. Jenny Perna is once again on the podcast! With Kiera, she gets detailed into the realities of acquiring a new practice, and all the miles that come with it. They touch on the following: Working with banks during a sale, and how to supplement income Conversations with the seller during the transition Communicating with parents that the quality of service will stay the same (or improve!) Getting the team to become raving fans Making culture the best it can be (consider Culture Index o...
#604: Signs Your Practice is Successful
November 17, 2022 11:00 - 26 minutes - 36.2 MBMany dental practices are toeing the line of success and struggle these days. Because the Dental A-Team is visiting so many practices, the consultants are seeing a theme emerge of what sets these two groups apart. Kiera shares those common threads: The offices doing well have … Strong leaders and consistent execution A solid vision and knowledge of numbers Regular meetings to show alignment Those struggling tend to … Try and do everything, all the roles are switched Not have a strong...
#603: Do THIS to Maximize Your Case Acceptance
November 16, 2022 11:00 - 19 minutes - 27 MBKiera and Tiff are halfway through previewing the systems of 2023! Are you all caught up? Today, they have a question for you: Are you misconstruing what case acceptance means? They share what all the pieces of case acceptance are and why you need to do more than function as an autopilot when presenting treatments to your patients, including: Diagnosing enough to meet case acceptance goals Presenting a treatment plan is an art Looking at trends (your special sauce) of successful case ac...
#602: Bonuses ... Are They a Good Idea?
November 15, 2022 11:00 - 15 minutes - 21.5 MBThis episode is about a question that is often emailed in: Are bonuses a good idea? If you’ve been around this podcast, you’ll know Kiera isn’t the biggest fan of bonuses. Here, she shares why that is, alternative ideas to reward your employees, and more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#601: Smooth Sailing Scheduling
November 10, 2022 11:00 - 17 minutes - 24.5 MBYour schedule is the heart of the practice — if it’s not done well, everything crumbles from there. Kiera and Tiff share the most important factors to consider when it comes to perfecting your schedule. The top three questions to ask yourself at the end of the day to know if your scheduling is going well or not: Did you get out on time? Did you hit your production goal? Is staff pulling their hair out? Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team ...
#600: The Milestone Message
November 09, 2022 11:00 - 21 minutes - 29.4 MBWe are 600 episodes into this Dental A-Team podcast! Thank you to our 80,000-plus listeners for being with us along the way. In this milestone episode, Kiera reflects on her journeys in business, life, and dentistry; highlights from the podcast; lessons learned; and more. Here’s to the pieces of life that propel us to keep going. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#599: Musts for Your Ops Manual vs. Employee Handbook
November 08, 2022 11:00 - 17 minutes - 23.9 MBIf you’ve ever questioned whether something should go in your practice’s operations manual or your employee handbook, this is the episode for you. Kiera breaks down the difference between the two resources, how they should be laid out, how often they should be updated, and a ton more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#598: What On Earth is an Office Manager Supposed to Do?
November 03, 2022 10:00 - 21 minutes - 29.3 MBKiera is spilling secrets on what makes the best of the best office managers. She even reads excerpts from her up-and-coming book. Listen to this episode to hear more about the following: What should Kiera name her book? Suggest ideas and potentially win a $100 Amazon gift card. What should an office manager be doing? Here’s a checklist. Need help training? This is what to execute. Kiera also shares who the two best office managers she knows are, and how they function. Episode resour...
#597: The Elite 5 Star Patient Experience
November 02, 2022 10:00 - 17 minutes - 23.7 MBKiera and Tiff are continuing to share 12 themes that every single dental practice should implement. These Wednesday episodes are the teasers; the Dental A-Team will dive in fully come 2023, month by month. This episode looks at your practice’s patient experience in detail. We’re talking new patients, recurring patients, doctor patients, hygiene patients, consultant patients … and every part of their interaction with dentistry. Together, Kiera and Tiff touch on the different aspects you ne...
#596: The Dark Side of Business and How to WIN!
November 01, 2022 10:00 - 53 minutes - 74 MBThis episode is a raw reflection by Kiera on the Little Black Dress Podcast with Dr. Ashley Joves (a cosmetic dentist). Nothing is off limits — Kiera shares her experience with eating disorders, a path to divorce, suicide consideration, IVF … all while building a business. If you take anything away from this listen, know that you can create the you you want to be. Episode resources: Check out The Making of a Dental Startup Listen to the Little Black Dress Podcast Listen to episo...
#595: You Actually DO Have the Time
October 27, 2022 10:00 - 16 minutes - 23 MBKiera is cutting through the chatter and getting to the root cause of the phrase “I don’t have time.” She dives into how prioritization and discipline play a role in getting tasks done, why not having time is just an excuse, and the two options you have to get everything done you need to. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
You Actually DO Have the Time
October 27, 2022 10:00 - 16 minutes - 23 MBKiera is cutting through the chatter and getting to the root cause of the phrase “I don’t have time.” She dives into how prioritization and discipline play a role in getting tasks done, why not having time is just an excuse, and the two options you have to get everything done you need to. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#594: Billing With Ease
October 26, 2022 10:00 - 17 minutes - 23.5 MBWe’re continuing with our weekly introduction to 12 systems — something the Dental A-Team will dive into in full starting 2023. This episode focuses on making billing easy and healthy. Kiera and Tiff share tips on … How to set up a solid billing department, The two numbers that will tell you if your billing is healthy or not, and Why consistency in billing helps keep collections where you want them to be Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Tea...
Billing With Ease
October 26, 2022 10:00 - 17 minutes - 23.5 MBWe’re continuing with our weekly introduction to 12 systems — something the Dental A-Team will dive into in full starting 2023. This episode focuses on making billing easy and healthy. Kiera and Tiff share tips on … How to set up a solid billing department, The two numbers that will tell you if your billing is healthy or not, and Why consistency in billing helps keep collections where you want them to be Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Tea...
#593: What an Effective Meeting Looks Like (and Who Runs It)
October 25, 2022 10:00 - 17 minutes - 23.8 MBIf you’re looking for improved systems, elevated patient experiences, and a supportive culture for your team, that can start with holding an effective meeting. In this episode, Dana and Kiera talk about who should be running which meetings in your practice, and what makes an effective meeting — meaning each person is leaving with clarity and duty to help the office grow. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Plat...
What an Effective Meeting Looks Like (and Who Runs It)
October 25, 2022 10:00 - 17 minutes - 23.8 MBIf you’re looking for improved systems, elevated patient experiences, and a supportive culture for your team, that can start with holding an effective meeting. In this episode, Dana and Kiera talk about who should be running which meetings in your practice, and what makes an effective meeting — meaning each person is leaving with clarity and duty to help the office grow. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Plat...
#592: Accepting Change
October 20, 2022 10:00 - 16 minutes - 23.2 MBKiera reflects on the different versions of herself she was in 2019, 2020, 2021, and now — and why the changes she’s gone through have made her a better person. She applies this idea, of accepting change, to the world of dentistry, sharing positive ways to get through the changes of turnover, software, insurance, and more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Accepting Change
October 20, 2022 10:00 - 16 minutes - 23.2 MBKiera reflects on the different versions of herself she was in 2019, 2020, 2021, and now — and why the changes she’s gone through have made her a better person. She applies this idea, of accepting change, to the world of dentistry, sharing positive ways to get through the changes of turnover, software, insurance, and more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#591: Doctors, Here’s How to Optimize Your Practice
October 19, 2022 10:00 - 18 minutes - 25.6 MBWe continue the 12 system themes with theme 2 out of 12: Doctor Optimization! Our doctors are often overlooked when it comes to the systems established in a practice, so this episode dives into how their role can help the team function as well as possible. Kiera and Tiff discuss how doctors can … Get team members excited to perform procedures, and Onboard, train, and calibrate associates Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become D...
Doctors, Here’s How to Optimize Your Practice
October 19, 2022 10:00 - 18 minutes - 25.6 MBWe continue the 12 system themes with theme 2 out of 12: Doctor Optimization! Our doctors are often overlooked when it comes to the systems established in a practice, so this episode dives into how their role can help the team function as well as possible. Kiera and Tiff discuss how doctors can … Get team members excited to perform procedures, and Onboard, train, and calibrate associates Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become D...
#590: Unfiltered Advice on Choosing a Financial Advisor
October 18, 2022 10:00 - 23 minutes - 32 MBFinancial advisor Ryan Isaac is on the podcast once again to give advice on selecting a financial advisor, including whether or not you should even get one. Together with Kiera, Ryan covers the following in this episode: What a financial advisor does How to hire a financial advisor When to hire one And more About Ryan: Co-Founder of Dentist Advisors and host of the Dentist Mone Show, Ryan Isaac is a trusted financial advisor to dentists across the country. As a regular speaker at dent...
Unfiltered Advice on Choosing a Financial Advisor
October 18, 2022 10:00 - 23 minutes - 32 MBFinancial advisor Ryan Isaac is on the podcast once again to give advice on selecting a financial advisor, including whether or not you should even get one. Together with Kiera, Ryan covers the following in this episode: What a financial advisor does How to hire a financial advisor When to hire one And more About Ryan: Co-Founder of Dentist Advisors and host of the Dentist Mone Show, Ryan Isaac is a trusted financial advisor to dentists across the country. As a regular speaker at dent...
#589: Magic Out-of-Network Verbiage
October 13, 2022 10:00 - 21 minutes - 29.3 MBSpiffy Tiffy is giving fantastic verbiage that your practice needs to start using when retaining current patients and enticing new patients when you’ve dropped insurance. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Magic Out-of-Network Verbiage
October 13, 2022 10:00 - 21 minutes - 29.3 MBSpiffy Tiffy is giving fantastic verbiage that your practice needs to start using when retaining current patients and enticing new patients when you’ve dropped insurance. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#588: Management Mastery & Leadership
October 12, 2022 10:00 - 25 minutes - 35.5 MBThis is week one of 12 systems you should baseline by the end of this year, to get your practice ready for 2023. Kiera and Spiffy Tiffy break down the difference between management and leadership by touching on how to … Be a leader and manage your team without being a micromanager Get your team on board with culture, protocol, hard conversations, and team morale Track those movements with KPIs And more Use this episode to see where your practice stacks up, and start putting into place w...
Management Mastery & Leadership
October 12, 2022 10:00 - 25 minutes - 35.5 MBThis is week one of 12 systems you should baseline by the end of this year, to get your practice ready for 2023. Kiera and Spiffy Tiffy break down the difference between management and leadership by touching on how to … Be a leader and manage your team without being a micromanager Get your team on board with culture, protocol, hard conversations, and team morale Track those movements with KPIs And more Use this episode to see where your practice stacks up, and start putting into place w...
#587: Is Your Practice Making This Marketing Mistake?
October 11, 2022 10:00 - 41 minutes - 57.3 MBIn this episode, Kiera is joined by Kayvan Mott, cofounder of The Doc Sites, which builds websites for dental and medical offices. It’s a great first dive into the importance of a great website for your practice. Listen up to learn about: Why SEO is important Three things to have in place for good SEO The biggest mistakes dentists make with marketing How often you should review your website Getting more Google reviews And more Episode resources: Check out The Doc Sites Connect wi...
Is Your Practice Making This Marketing Mistake?
October 11, 2022 10:00 - 41 minutes - 57.3 MBIn this episode, Kiera is joined by Kayvan Mott, cofounder of The Doc Sites, which builds websites for dental and medical offices. It’s a great first dive into the importance of a great website for your practice. Listen up to learn about: Why SEO is important Three things to have in place for good SEO The biggest mistakes dentists make with marketing How often you should review your website Getting more Google reviews And more Episode resources: Check out The Doc Sites Connect wi...
#586: To TikTok (& Other Social Media) or Not?
October 06, 2022 10:00 - 16 minutes - 22.2 MBIt’s a part of most people’s lives, so should it be part of your practice? In this episode, Kiera and Tiff talk social media and dentistry — where does it fit in? Who in your practice should post, and how often? What are you gaining by posting? — all these questions and more! Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
To TikTok (& Other Social Media) or Not?
October 06, 2022 10:00 - 16 minutes - 22.2 MBIt’s a part of most people’s lives, so should it be part of your practice? In this episode, Kiera and Tiff talk social media and dentistry — where does it fit in? Who in your practice should post, and how often? What are you gaining by posting? — all these questions and more! Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
#585: Is Your Practice Systematized?
October 05, 2022 10:00 - 22 minutes - 31.4 MBTiff and Kiera are mapping out 2023 for you with Dental A-Team’s new 12 systems. This is a track system to put in place to allow your practice to maximize production. Each month, your practice will focus on perfecting a certain system. For example, in May, review your scheduling; in September, establish a marketing plan. DAT can provide guidance to help make sure all of your systems are as good as gold. Beginning next week, tune into the podcast to learn the basics about each of these syst...
Is Your Practice Systematized?
October 05, 2022 10:00 - 22 minutes - 31.4 MBTiff and Kiera are mapping out 2023 for you with Dental A-Team’s new 12 systems. This is a track system to put in place to allow your practice to maximize production. Each month, your practice will focus on perfecting a certain system. For example, in May, review your scheduling; in September, establish a marketing plan. DAT can provide guidance to help make sure all of your systems are as good as gold. Beginning next week, tune into the podcast to learn the basics about each of these syst...
#584: The Secret Key To Financial Freedom
October 04, 2022 10:00 - 28 minutes - 39.4 MBKiera and Brit are here to geek out on business financing. In this episode, the two break down a ton of finance-related topics to help you get your practice in ship-shape for the end of 2022. Together, they touch on … What a profit and loss statement is Ways to increase revenue and decrease expenses The importance of collections protocol How to lower overhead Why it’s so important to know your numbers Episode resources: Reach out to Brit and Kiera Listen to episode 575, Today’s Wo...
The Secret Key To Financial Freedom
October 04, 2022 10:00 - 28 minutes - 39.4 MBKiera and Brit are here to geek out on business financing. In this episode, the two break down a ton of finance-related topics to help you get your practice in ship-shape for the end of 2022. Together, they touch on … What a profit and loss statement is Ways to increase revenue and decrease expenses The importance of collections protocol How to lower overhead Why it’s so important to know your numbers Episode resources: Reach out to Brit and Kiera Listen to episode 575, Today’s Wo...
#583: 3 Tips to Improve Your Hygiene Team
September 29, 2022 10:00 - 16 minutes - 22.8 MBKiera is showing some hygiene love today! She shares tips she’s seeing work in the most elite dental practices to improve the flow of the hygiene team. Hygienists, in your dental practices you should be … Tracking your production Maximizing down time Calibrating monthly This episode dives into what it takes to move dental practices forward from a hygiene perspective. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! ...
3 Tips to Improve Your Hygiene Team
September 29, 2022 10:00 - 16 minutes - 22.8 MBKiera is showing some hygiene love today! She shares tips she’s seeing work in the most elite dental practices to improve the flow of the hygiene team. Hygienists, in your dental practices you should be … Tracking your production Maximizing down time Calibrating monthly This episode dives into what it takes to move dental practices forward from a hygiene perspective. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! ...
#582: Getting the Important Things Done
September 28, 2022 10:00 - 18 minutes - 25.2 MBIt’s time for one of Kiera’s favorite topics: tackling the important versus the urgent. Ever notice that you always have time to do the things you like to do, but never have enough for the tasks you don’t care for? For example, recare outbound calls or tracking overhead. In this episode, Kiera shares advice on how to actually get the important to-dos done each day — as an owner or another position. If you have dedicated time for your important stuff, it’ll free up your schedule (and brai...
Getting the Important Things Done
September 28, 2022 10:00 - 18 minutes - 25.2 MBIt’s time for one of Kiera’s favorite topics: tackling the important versus the urgent. Ever notice that you always have time to do the things you like to do, but never have enough for the tasks you don’t care for? For example, recare outbound calls or tracking overhead. In this episode, Kiera shares advice on how to actually get the important to-dos done each day — as an owner or another position. If you have dedicated time for your important stuff, it’ll free up your schedule (and brai...
#581: Is Your Practice Elite Status Worthy?
September 27, 2022 10:00 - 33 minutes - 46.3 MBKiera is featured on the Navigating Dental Insurance Podcast with Jordon Comstock to talk about practices shifting from preferred provider organization (PPO) health insurance to fee-for-service insurance. Together, they touch on: Why a practice should move to fee-for-service Type of culture fee-for-service patients look for How to stand out despite being more expensive And more Episode resources: Listen to the Navigating Dental Insurance Podcast Listen to episode 576, Turn Insuran...
Is Your Practice Elite Status Worthy?
September 27, 2022 10:00 - 33 minutes - 46.3 MBKiera is featured on the Navigating Dental Insurance Podcast with Jordon Comstock to talk about practices shifting from preferred provider organization (PPO) health insurance to fee-for-service insurance. Together, they touch on: Why a practice should move to fee-for-service Type of culture fee-for-service patients look for How to stand out despite being more expensive And more Episode resources: Listen to the Navigating Dental Insurance Podcast Listen to episode 576, Turn Insuran...
#580: Get the Best Team Dynamics Possible
September 22, 2022 10:00 - 14 minutes - 20.5 MBMiscommunication happens in every office, but in this episode, Kiera shares tips for navigating the many interpersonal dynamics in an office. She touches on her own communication styles with the Dental A-Team Consultants, Tiff, Brit, and Dana; why frustrations happen when communicating; and how to clarify and verify at the end of each conversation. Episode resources: Reach out to Kiera Meet the DAT team Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Giv...
Get the Best Team Dynamics Possible
September 22, 2022 10:00 - 14 minutes - 20.5 MBMiscommunication happens in every office, but in this episode, Kiera shares tips for navigating the many interpersonal dynamics in an office. She touches on her own communication styles with the Dental A-Team Consultants, Tiff, Brit, and Dana; why frustrations happen when communicating; and how to clarify and verify at the end of each conversation. Episode resources: Reach out to Kiera Meet the DAT team Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Giv...
Life ROI and How to Get It
September 21, 2022 10:00 - 25 minutes - 35 MBFor this episode, Kiera is joined by Alex, the amazing creator of these fantastic show notes you’re reading right now :) The two talk about getting a return on investment in LIFE — appreciating where you are, physically, mentally, emotionally. They also touch on reviewing why you dislike certain aspects of your life and how you can flip your attitude about them. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the p...
#579: Life ROI and How to Get It
September 21, 2022 10:00 - 25 minutes - 35 MBFor this episode, Kiera is joined by Alex, the amazing creator of these fantastic show notes you’re reading right now :) The two talk about getting a return on investment in LIFE — appreciating where you are, physically, mentally, emotionally. They also touch on reviewing why you dislike certain aspects of your life and how you can flip your attitude about them. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the p...
Pediatric Practice Hacks!
September 20, 2022 10:00 - 12 minutes - 16.5 MBKiera dives into her favorite tips for pediatric dental offices — and even general dentists — to streamline the workplace. She touches on … How to schedule smart and maximize the middle of the day Why and when to consider utilizing a hygienist What the benefits are of clinical team members walking patients out And more! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
#578: Pediatric Practice Hacks!
September 20, 2022 10:00 - 12 minutes - 16.5 MBKiera dives into her favorite tips for pediatric dental offices — and even general dentists — to streamline the workplace. She touches on … How to schedule smart and maximize the middle of the day Why and when to consider utilizing a hygienist What the benefits are of clinical team members walking patients out And more! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!