The Dental A Team Podcast
874 episodes - English - Latest episode: 13 days ago - ★★★★★ - 172 ratingsThe Dental A Team podcast is to here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS to be:
Be more efficient
Have more fun
Improve doctor and team communications
Eliminate frustration
And make your life easier!
Jump in! They are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!
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Episodes
#629: Do This During Downtime
January 17, 2023 11:00 - 19 minutes - 26.2 MBDana and Tiff provide tips and tricks for what to do when time moves slowly and there’s not a lot going on in your practice. In this episode, they talk about why it’s important to have a downtime list of tasks that’ll help move the business forward and approaches each department can take when there doesn’t seem to be anything obvious to do. Episode resources: Reach out to Dental A Team Subscribe to The Dental A Team podcast Become Dental A Team Platinum! Review the podcast
#628: Need-to-Know OSHA + HIPAA in 15 Minutes
January 12, 2023 11:00 - 17 minutes - 23.8 MBDAT consultants Tiff and Tina touch on the importance of OSHA standards and HIPAA compliance in your office, including the following: Understanding the difference Resources and training tips Selecting a compliance officer Episode resources: Reach out to Tiff and Tina Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#627: MUST Have for Growing Offices
January 11, 2023 11:00 - 11 minutes - 16.4 MBTiff takes the mic solo in this episode to talk about why online paperwork is a must-do for your practice. She reviews the benefits of automation, an option for outsourcing, what questions to ask yourself to begin the transition, and more. Episode resources: Reach out to Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#626: Elite 11 to Read in 2023
January 10, 2023 11:00 - 19 minutes - 27.3 MBIt’s time for another book club episode! These books are meant to inspire your professional and personal self, from team members to business owners and every role in between. Effortless by Greg McKeown Who Not How by Dan Sullivan and Dr. Benjamin Hardy Any of Patrick Lencioni’s books Ninja Selling by Larry Kendall The Toyota Way to Lean Leadership by Gary Convis and Jeffrey Liker The Automatic Customer, John Warrillow The Energy Bus by Jon Gordon Retire Young, Retire Rich by ...
#625: Igniting Passion in Your Career
January 05, 2023 11:00 - 42 minutes - 58 MBKiera is joined by Ronny Leber, a TV and event host and keynote speaker, to talk about finding passion and creating magic moments in your career. Together, they touch on the following: Building a unique brand Knowing your target audience Crafting meaningful interactions with patients Episode resources: Meet Ronny Leber Connect with him on LinkedIn, Facebook, and Instagram Reach out to Kiera Subscribe to the Dental A-Team podcast Become Dental A-Team Platinum! Review t...
#624: Are You Tracking This?
January 04, 2023 11:00 - 16 minutes - 22.9 MBIt’s a consultant takeover! Tiff and Tina put their heads together to share what they’re hearing and implementing in dental practices all across the nation when it comes to key performance indicators (KPIs). As part of a business, you want to make solid decisions to improve your practice based on black and white numbers, which are what KPIs help fuel. Tiff and Tina give three takeaways on the topic: Figure out metrics to track (examples include production, collections, and new patients) ...
#623: 2023 = Best Year of Your Life
January 03, 2023 11:00 - 20 minutes - 28.4 MBHappy New Year, Dental A-Team! This year is your year. Kiera encourages listeners to commit to a beautiful year, to create a word for 2023 (and shares her own), and come up with SMART goals for your practice and personal life that will help you keep your word in mind. Share your word and goals with us! Email [email protected]. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#622: 12 Point Systems Checklist for 2023
December 29, 2022 11:00 - 34 minutes - 47.5 MBIf you’ve tuned in loyally over the past few months, you know that Kiera and Tiff have walked through 12 different systems your practice should have in place to be successful. This episode is the fluffy red bow on top of those systems. Kiera and Tiff review how the Dental A-Team stacks up and break down how your practice can get started in approaching these systems for success. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Tea...
#621: Hiring: Innovate or Die
December 28, 2022 11:00 - 25 minutes - 34.4 MBThe final system of 2023 is being previewed in this episode: hiring and onboarding! Join Kiera and Tiff to discover how the Dental A-Team will help improve your hiring/onboarding system in 2023. This is an easy zone to improve, especially with DAT by your side. Tune in to understand how operations manuals and advertisements and other tactics complement bringing on your new team members the best. Want a discount for Viva HR, a great hiring resource? Reach out to us at [email protected]...
#620: Mindset Meets Reality
December 27, 2022 11:00 - 16 minutes - 22.8 MBKiera’s giving three steps to make 2023 a year your entire practice can crush. It’s as easy as one-two-three: Expect to crush it Map out your goals and be disciplined Stick to it Kiera also shares insight on the stumbling blocks most practices face, and how to navigated them and come out on top. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#619: Merry Christmas From DAT!
December 22, 2022 11:00 - 15 minutes - 20.9 MBA reflection on the holidays — the comfort, hibernation, and space that comes with them. Merry Christmas to the Dental A-Team family! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#618: How to Make Your Practice Profitable
December 21, 2022 11:00 - 17 minutes - 24.5 MBAs a business owner, do you want freedom, autonomy, growth opportunity, and less stress? Kiera and Spiffy Tiffy preview the eleventh system the Dental A-Team will dive deep into next year: practice profitability. To make your practice operate at a high level, you need to put in the work and pull the right levers. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#617: The Best Confidence Boost
December 20, 2022 11:00 - 14 minutes - 20 MBIt’s Kiera’s favorite topic: speaking with integrity — to yourself and to other people. When it comes to keeping promises, set the standard with yourself. Boost your confidence today by being honest with yourself about your expectations and owning your words. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#616: Does Your Work Environment Feed Your Soul?
December 15, 2022 11:00 - 40 minutes - 55.8 MBDr. Maggie Augustyn is on the podcast to talk about burnout in the dentistry field. Dr. Augustyn gets personal about her experience with burnout and how she got to the other side of it, both personally and professionally. The biggest steps to get there was establishing a better management of workflow at home and being present at work. This episode will inspire listeners to take the right steps to making work a lighter and more genuine load in their lives. Episode resources: Meet Dr. A...
#615: Complete Your Ops Manual in 90 Days!
December 14, 2022 11:00 - 13 minutes - 18.2 MBIt’s a necessary evil, building an operations manual and keeping it up-to-date. Kiera and Tiff quickly run through why it’s so important to have your ops manual current and relevant, and how the Dental A-Team can help you get there. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#614: Curse of the Missing Lab Cases
December 13, 2022 11:00 - 11 minutes - 16 MBA tip for the clinical team! Does your practice have a process for keeping track of lab cases? Kiera walks through the following suggestions to make sure everything is buttoned up: Establish a process for cases and all the moving parts Establish a process for checking cases in and out Utilize a lab case specialist — someone responsible for keeping track of it all If you do have all this established, then make sure it’s regularly reviewed and improved upon. Episode resources: Reach ou...
#613: Saving Time Hack
December 08, 2022 11:00 - 19 minutes - 26.5 MBNo-BS Brit joins Kiera for this episode to talk about a way to gain more freedom of time in your practice: with note templates! Believe it or not, establishing a solid note template protocol will save time on the clinical side. Kiera and Brit touch on … How to update note templates Why assessing templates is helpful How to attach notes to procedure codes The importance of locking them out And more! Episode resources: Reach out to Brit and Kiera Subscribe to The Dental A-Team podc...
#612: Are You CONFIDENT With Your Marketing?
December 07, 2022 11:00 - 18 minutes - 25.5 MBIf you’ve been tuning in every week, you’ll know this is theme number 9 out of 12 — Kiera and Tiff are paving the way into 2023 with topics they’ll dive in-depth on beginning in January. This episode looks at marketing — the different types, how to best utilize internal and external opportunities, what low-hanging marketing fruit might be, the average allocation for marketing budgets in dental practices, and the number one KPI for marketing. Episode resources: Reach out to Kiera and Tif...
#611 GPOs: Dentists Banding Together + Keeping Autonomy
December 06, 2022 11:00 - 34 minutes - 47.8 MBKiera is joined by Dr. Richard Offut and Dr. Mustafa Shah-Khan, co-founders of Synergy Dental Partners, to talk about the power of a dental group purchasing organization (or GPO). This approach is an opportunity for general practitioners to compete with mass corporate offices but preserve their independent practice. Dr. Offut and Dr. Shah-Khan discuss with Kiera the following: What a dental GPO is and how Synergy works How Synergy can get you discounts on dental supplies and services Why ...
#610: Be Smart Legally With Buying/Selling Practices
December 01, 2022 11:00 - 40 minutes - 55.1 MBDavid Cohen is a master at dental law, joining Kiera in this episode to discuss the transitions of buying/selling practices. The pair touches on the legal side of: trends being seen, pitfalls to avoid, benefits and red flags of selling to DSOs, doctor protection, future partner buy-out, and more. More about David Cohen: David Cohen has extensive experience in representing individuals, mid-size corporations and small-size corporations in partnership and limited liability company law. He ...
#609: Let’s Get Elevated Hygiene
November 30, 2022 11:00 - 15 minutes - 21.9 MBThere’s a lot to know under the umbrella of a hygiene department. Kiera and Tiff touch on what the ideal and most efficient hygiene department looks like — including each hygienist bringing in 3 times their hourly rate — and how to run an assessment to know where your department falls on a 5-star ranking scale. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#608: Office Autopsy: Growing a Practice 5x its Worth
November 29, 2022 11:00 - 23 minutes - 32.8 MBIt’s time for another office autopsy! Kiera shares the example of a practice she’s been working with for three years that has grown in value five times from what it started. In her time with the practice, they’ve successfully switched software, changed collection protocol, created an operations manual, receive 30 to 40 new patients, and many more successes. To get there, the practice has applied the following: Executing tasks effectively Set goals and kept them Showed patience in getting ...
#607: A Day to Remember
November 24, 2022 11:00 - 20 minutes - 28.2 MBHappy Thanksgiving! Kiera is so thankful for the Dental A-Team podcast listener family. This episode is a reminder to check the vitals of service in your life — personally and professionally. Be grateful, look for opportunities to serve, and watch yourself and your team grow. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#606: Dynamite Dental Assistants
November 23, 2022 11:00 - 21 minutes - 29.8 MBThis is an episode dedicated to the dental assistants out there. Kiera and Tiff have both worked and loved working as dental assistants, sucking spit and all. They tease out what July 2023 will entail, methods provided by the Dental A-Team to perfect the cog in the wheel (aka those dental assistants) of practices — taking blood pressure and flipping rooms in under 5 minutes and keeping the patient happy chairside. Take the time to make your dental assistant team dynamite. This episode prev...
#605: Getting Real: Acquiring a Practice
November 22, 2022 11:00 - 44 minutes - 61.2 MBDr. Jenny Perna is once again on the podcast! With Kiera, she gets detailed into the realities of acquiring a new practice, and all the miles that come with it. They touch on the following: Working with banks during a sale, and how to supplement income Conversations with the seller during the transition Communicating with parents that the quality of service will stay the same (or improve!) Getting the team to become raving fans Making culture the best it can be (consider Culture Index o...
#604: Signs Your Practice is Successful
November 17, 2022 11:00 - 26 minutes - 36.2 MBMany dental practices are toeing the line of success and struggle these days. Because the Dental A-Team is visiting so many practices, the consultants are seeing a theme emerge of what sets these two groups apart. Kiera shares those common threads: The offices doing well have … Strong leaders and consistent execution A solid vision and knowledge of numbers Regular meetings to show alignment Those struggling tend to … Try and do everything, all the roles are switched Not have a strong...
#603: Do THIS to Maximize Your Case Acceptance
November 16, 2022 11:00 - 19 minutes - 27 MBKiera and Tiff are halfway through previewing the systems of 2023! Are you all caught up? Today, they have a question for you: Are you misconstruing what case acceptance means? They share what all the pieces of case acceptance are and why you need to do more than function as an autopilot when presenting treatments to your patients, including: Diagnosing enough to meet case acceptance goals Presenting a treatment plan is an art Looking at trends (your special sauce) of successful case ac...
#602: Bonuses ... Are They a Good Idea?
November 15, 2022 11:00 - 15 minutes - 21.5 MBThis episode is about a question that is often emailed in: Are bonuses a good idea? If you’ve been around this podcast, you’ll know Kiera isn’t the biggest fan of bonuses. Here, she shares why that is, alternative ideas to reward your employees, and more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#601: Smooth Sailing Scheduling
November 10, 2022 11:00 - 17 minutes - 24.5 MBYour schedule is the heart of the practice — if it’s not done well, everything crumbles from there. Kiera and Tiff share the most important factors to consider when it comes to perfecting your schedule. The top three questions to ask yourself at the end of the day to know if your scheduling is going well or not: Did you get out on time? Did you hit your production goal? Is staff pulling their hair out? Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team ...
#600: The Milestone Message
November 09, 2022 11:00 - 21 minutes - 29.4 MBWe are 600 episodes into this Dental A-Team podcast! Thank you to our 80,000-plus listeners for being with us along the way. In this milestone episode, Kiera reflects on her journeys in business, life, and dentistry; highlights from the podcast; lessons learned; and more. Here’s to the pieces of life that propel us to keep going. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#599: Musts for Your Ops Manual vs. Employee Handbook
November 08, 2022 11:00 - 17 minutes - 23.9 MBIf you’ve ever questioned whether something should go in your practice’s operations manual or your employee handbook, this is the episode for you. Kiera breaks down the difference between the two resources, how they should be laid out, how often they should be updated, and a ton more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#598: What On Earth is an Office Manager Supposed to Do?
November 03, 2022 10:00 - 21 minutes - 29.3 MBKiera is spilling secrets on what makes the best of the best office managers. She even reads excerpts from her up-and-coming book. Listen to this episode to hear more about the following: What should Kiera name her book? Suggest ideas and potentially win a $100 Amazon gift card. What should an office manager be doing? Here’s a checklist. Need help training? This is what to execute. Kiera also shares who the two best office managers she knows are, and how they function. Episode resour...
#597: The Elite 5 Star Patient Experience
November 02, 2022 10:00 - 17 minutes - 23.7 MBKiera and Tiff are continuing to share 12 themes that every single dental practice should implement. These Wednesday episodes are the teasers; the Dental A-Team will dive in fully come 2023, month by month. This episode looks at your practice’s patient experience in detail. We’re talking new patients, recurring patients, doctor patients, hygiene patients, consultant patients … and every part of their interaction with dentistry. Together, Kiera and Tiff touch on the different aspects you ne...
#596: The Dark Side of Business and How to WIN!
November 01, 2022 10:00 - 53 minutes - 74 MBThis episode is a raw reflection by Kiera on the Little Black Dress Podcast with Dr. Ashley Joves (a cosmetic dentist). Nothing is off limits — Kiera shares her experience with eating disorders, a path to divorce, suicide consideration, IVF … all while building a business. If you take anything away from this listen, know that you can create the you you want to be. Episode resources: Check out The Making of a Dental Startup Listen to the Little Black Dress Podcast Listen to episo...
You Actually DO Have the Time
October 27, 2022 10:00 - 16 minutes - 23 MBKiera is cutting through the chatter and getting to the root cause of the phrase “I don’t have time.” She dives into how prioritization and discipline play a role in getting tasks done, why not having time is just an excuse, and the two options you have to get everything done you need to. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Billing With Ease
October 26, 2022 10:00 - 17 minutes - 23.5 MBWe’re continuing with our weekly introduction to 12 systems — something the Dental A-Team will dive into in full starting 2023. This episode focuses on making billing easy and healthy. Kiera and Tiff share tips on … How to set up a solid billing department, The two numbers that will tell you if your billing is healthy or not, and Why consistency in billing helps keep collections where you want them to be Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Tea...
What an Effective Meeting Looks Like (and Who Runs It)
October 25, 2022 10:00 - 17 minutes - 23.8 MBIf you’re looking for improved systems, elevated patient experiences, and a supportive culture for your team, that can start with holding an effective meeting. In this episode, Dana and Kiera talk about who should be running which meetings in your practice, and what makes an effective meeting — meaning each person is leaving with clarity and duty to help the office grow. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Plat...
Accepting Change
October 20, 2022 10:00 - 16 minutes - 23.2 MBKiera reflects on the different versions of herself she was in 2019, 2020, 2021, and now — and why the changes she’s gone through have made her a better person. She applies this idea, of accepting change, to the world of dentistry, sharing positive ways to get through the changes of turnover, software, insurance, and more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Doctors, Here’s How to Optimize Your Practice
October 19, 2022 10:00 - 18 minutes - 25.6 MBWe continue the 12 system themes with theme 2 out of 12: Doctor Optimization! Our doctors are often overlooked when it comes to the systems established in a practice, so this episode dives into how their role can help the team function as well as possible. Kiera and Tiff discuss how doctors can … Get team members excited to perform procedures, and Onboard, train, and calibrate associates Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become D...
Unfiltered Advice on Choosing a Financial Advisor
October 18, 2022 10:00 - 23 minutes - 32 MBFinancial advisor Ryan Isaac is on the podcast once again to give advice on selecting a financial advisor, including whether or not you should even get one. Together with Kiera, Ryan covers the following in this episode: What a financial advisor does How to hire a financial advisor When to hire one And more About Ryan: Co-Founder of Dentist Advisors and host of the Dentist Mone Show, Ryan Isaac is a trusted financial advisor to dentists across the country. As a regular speaker at dent...
Magic Out-of-Network Verbiage
October 13, 2022 10:00 - 21 minutes - 29.3 MBSpiffy Tiffy is giving fantastic verbiage that your practice needs to start using when retaining current patients and enticing new patients when you’ve dropped insurance. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
Management Mastery & Leadership
October 12, 2022 10:00 - 25 minutes - 35.5 MBThis is week one of 12 systems you should baseline by the end of this year, to get your practice ready for 2023. Kiera and Spiffy Tiffy break down the difference between management and leadership by touching on how to … Be a leader and manage your team without being a micromanager Get your team on board with culture, protocol, hard conversations, and team morale Track those movements with KPIs And more Use this episode to see where your practice stacks up, and start putting into place w...
Is Your Practice Making This Marketing Mistake?
October 11, 2022 10:00 - 41 minutes - 57.3 MBIn this episode, Kiera is joined by Kayvan Mott, cofounder of The Doc Sites, which builds websites for dental and medical offices. It’s a great first dive into the importance of a great website for your practice. Listen up to learn about: Why SEO is important Three things to have in place for good SEO The biggest mistakes dentists make with marketing How often you should review your website Getting more Google reviews And more Episode resources: Check out The Doc Sites Connect wi...
To TikTok (& Other Social Media) or Not?
October 06, 2022 10:00 - 16 minutes - 22.2 MBIt’s a part of most people’s lives, so should it be part of your practice? In this episode, Kiera and Tiff talk social media and dentistry — where does it fit in? Who in your practice should post, and how often? What are you gaining by posting? — all these questions and more! Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!
Is Your Practice Systematized?
October 05, 2022 10:00 - 22 minutes - 31.4 MBTiff and Kiera are mapping out 2023 for you with Dental A-Team’s new 12 systems. This is a track system to put in place to allow your practice to maximize production. Each month, your practice will focus on perfecting a certain system. For example, in May, review your scheduling; in September, establish a marketing plan. DAT can provide guidance to help make sure all of your systems are as good as gold. Beginning next week, tune into the podcast to learn the basics about each of these syst...
The Secret Key To Financial Freedom
October 04, 2022 10:00 - 28 minutes - 39.4 MBKiera and Brit are here to geek out on business financing. In this episode, the two break down a ton of finance-related topics to help you get your practice in ship-shape for the end of 2022. Together, they touch on … What a profit and loss statement is Ways to increase revenue and decrease expenses The importance of collections protocol How to lower overhead Why it’s so important to know your numbers Episode resources: Reach out to Brit and Kiera Listen to episode 575, Today’s Wo...
3 Tips to Improve Your Hygiene Team
September 29, 2022 10:00 - 16 minutes - 22.8 MBKiera is showing some hygiene love today! She shares tips she’s seeing work in the most elite dental practices to improve the flow of the hygiene team. Hygienists, in your dental practices you should be … Tracking your production Maximizing down time Calibrating monthly This episode dives into what it takes to move dental practices forward from a hygiene perspective. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! ...
Getting the Important Things Done
September 28, 2022 10:00 - 18 minutes - 25.2 MBIt’s time for one of Kiera’s favorite topics: tackling the important versus the urgent. Ever notice that you always have time to do the things you like to do, but never have enough for the tasks you don’t care for? For example, recare outbound calls or tracking overhead. In this episode, Kiera shares advice on how to actually get the important to-dos done each day — as an owner or another position. If you have dedicated time for your important stuff, it’ll free up your schedule (and brai...
Is Your Practice Elite Status Worthy?
September 27, 2022 10:00 - 33 minutes - 46.3 MBKiera is featured on the Navigating Dental Insurance Podcast with Jordon Comstock to talk about practices shifting from preferred provider organization (PPO) health insurance to fee-for-service insurance. Together, they touch on: Why a practice should move to fee-for-service Type of culture fee-for-service patients look for How to stand out despite being more expensive And more Episode resources: Listen to the Navigating Dental Insurance Podcast Listen to episode 576, Turn Insuran...
Get the Best Team Dynamics Possible
September 22, 2022 10:00 - 14 minutes - 20.5 MBMiscommunication happens in every office, but in this episode, Kiera shares tips for navigating the many interpersonal dynamics in an office. She touches on her own communication styles with the Dental A-Team Consultants, Tiff, Brit, and Dana; why frustrations happen when communicating; and how to clarify and verify at the end of each conversation. Episode resources: Reach out to Kiera Meet the DAT team Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Giv...