The Dental A Team Podcast
1,329 episodes - English - Latest episode: 11 days ago - ★★★★★ - 172 ratingsThe Dental A Team podcast is to here to give all team members, in EVERY position, TACTICAL and PRACTICAL TIPS to be:
Be more efficient
Have more fun
Improve doctor and team communications
Eliminate frustration
And make your life easier!
Jump in! They are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!
New episodes every Tuesday, Wednesday, and Thursday.
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Episodes
#709: Chick-fil-A’s Secret Sauce in YOUR Practice
July 20, 2023 10:00 - 58 minutes - 80.7 MBKiera chats with Chick-fil-A owner and operator George Demetriades — and it’s all about applying the chain fast-food restaurant’s success into your dental practice. There’s a lot of gold packed into this episode, but some of the highlights include: Abiding by character, competence, community Creating realistic and attainable systems Hiring ideal employees Identifying high performers Acquiring a loyal fanbase Cultivating a consistent culture Episode resources: Reach out to Kiera: hel...
#708: You Need to Standardize Your Rooms
July 19, 2023 10:00 - 22 minutes - 31.2 MBTiff and Britt are here to address the chaos circling dental practices lately. The consultants provide tips for freeing up brain space: Standardize your rooms Color-code operatories Schedule out quarterly ops checks Episode resources: Reach out to Tiff and Britt: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#707: You Don’t Have to Work Insane Hours to Be Successful
July 18, 2023 10:00 - 13 minutes - 18.5 MBSometimes the right response to all the things the world demands of us is to do less, not more. In this episode, Kiera touches on giving ourselves time to repair — by doing less to create more. It’s all about intentionality, and Kiera describes just how that works. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#706: How To Utilize EFDAs to Maximize Your Office
July 13, 2023 10:00 - 17 minutes - 23.4 MBConsultants Tiff and Dana are talking about EFDAs, or expanded functions dental assistants, in this episode. They break down where EFDAs can be utilized, how to best employ them, a look at practices who use EFDAs well, and a whole lot more. Episode resources: Reach out to Tiff and Dana: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#705: Are You Fueling the Energy of Your Company?
July 12, 2023 10:00 - 41 minutes - 57.4 MBAre You Fueling the Energy of Your Company? Josh Scott of Studio 8E8 is the star of this episode! He puts his marketing mind to work and discusses with Kiera the building of energy for a dental practice, and how to help translate that to current and future patients. Josh and Kiera talk about the following: How to maintain individuality as your practice grows Why CEOs delegating marketing doesn’t work How to start a strategy for your practice’s brand/energy/story And more! Episode re...
#704: What Should You Expect from Your CPA
July 11, 2023 10:00 - 48 minutes - 66 MBCPA Morgan Hamon returns to the Dental A-Team podcast. In this episode, he and Kiera dive deep on smart steps for dental practices to take financially, including… What businesses should expect from a CPA How to prepare for tax day Tax strategies for dentists What practices should be doing now, in the middle of the year And more About Morgan: Morgan is a graduate of the University of Arizona school of business. Following graduation, he was commissioned as an officer in the United States...
#703: What Practices Need to Know Right Now
July 06, 2023 10:00 - 21 minutes - 29.6 MBKiera is joined by Josey Sewell, partner at Dentist Entrepreneur Organization (DEO), to talk about how dental practices can recession-proof their practices right now. Josey touches on what leaders need to do first and foremost, predicts what the working model will look like over the next couple of years, and gives tips for keeping your culture healthy. Episode resources: Learn more about DEO Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Bec...
#702: Calibrate New Docs and Hygienists Like a Boss
July 05, 2023 10:00 - 24 minutes - 34.3 MBTiff and Dana are talking about a shift they’re seeing in a lot of practices these days: Practices adding providers! The best way to bring on new folks means making sure everyone is on the page, and Tiff and Dana dive into proper calibration for both new doctors and new hygienists. On the hygienist side (which you need to add if you’re bringing on new docs), consider scheduling regular meetings and getting perio protocols in place. For new doctors, establish those monthly calibrations and ...
#701: Find Ways to Be Unified
July 04, 2023 10:00 - 14 minutes - 20.3 MBHappy Fourth of July! In this episode, Kiera challenges listeners to consider the countries they’ve grown up in, and what benefits they’ve received because of those roots. She suggests considering divisions in our lives and ways everyone can be unified through kindness, love, and understanding. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#700: Seven Ways to Go From Good to Great
June 29, 2023 10:00 - 22 minutes - 30.4 MBThe Dental A-Team podcast family has been together for 700 episodes, and Kiera’s here to celebrate it. She shares seven themes of podcast topics that have made dental practices go from good to great: Billing basics Overhead knowledge White noise time Monthly one-on-ones Annual goals Leadership teams tracking KPIs Raving fan culture Episode resources: Reach out to Kiera and be part of the 700 Club: [email protected] Subscribe to The Dental A-Team podcast Become Dental ...
#699: Are You Diagnosing?
June 28, 2023 10:00 - 17 minutes - 24 MBIf your practice isn’t meeting monthly goals, it might be a sneaky factor as to why: You’re not diagnosing enough! Tiff and Dana explain how to go about tracking diagnoses, what numbers to aim for, timeline, and more. Episode resources: Reach out to Tiff and Dana: [email protected] Listen to episode 400, The Best Way to Follow Up With Patients Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#698: How To Own Your Life
June 27, 2023 10:00 - 16 minutes - 22.9 MBKiera reviews the book Own the Day, Own Your Life: Optimized Practices for Waking, Working, Learning, Eating, Training, Playing, Sleeping, and Sex by Aubrey Marcus. This was a controversial book for Kiera and the Dental A-Team, and in this episode, she touches on how to sift through information to find things that resonate. She shares her takeaways, her team’s takeaways, and how to apply useful information into dental practices. Check out the full list of DAT’s 2023 book club here. Epis...
#697: The Doc Who Hunkered Down and Got to Work
June 22, 2023 10:00 - 14 minutes - 19.5 MBKiera shares the story of what happened to a doctor who lost an office manager and hygienists and battled through disruptions. This episode is meant to inspire listeners to lean into their challenges; to hunker down and get to work. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#696: Applying the Problem-Solution-Problem Approach
June 21, 2023 10:00 - 17 minutes - 24.1 MBBritt and Tiff discuss how to present diagnosis information to patients in a clear and educational way with the problem-solution-problem approach (aka the Oreo cookie). Your patients don’t have to be scared by “problems,” but it is important to give them the right information in a manageable way — this episode dives into that, including the right pieces you need to have in place. Episode resources: Reach out to Tiff and Britt: [email protected] Subscribe to The Dental A-Team p...
#695: Get Out of Your Head and Start Prioritizing
June 20, 2023 10:00 - 22 minutes - 30.6 MBSo many projects, so little time, right? In this episode, Kiera breaks down how to successfully go about prioritizing the tasks in your life. She walks listeners through … Making a list of tasks Dividing the list into chunks Fine-tuning delegation Establishing deadlines and follow-up loops Remember: Not everything that needs to be done in your life needs to be done by you. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast B...
#694: If You Met Yourself…
June 15, 2023 10:00 - 15 minutes - 21.8 MBKiera comes to this episode with an invitation for listeners to self-assess: If you met yourself, would you like you? She talks about heroes, their attributes, and where each of us stack up. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#693: Strategically Prepare for Economic Downfall
June 14, 2023 10:00 - 33 minutes - 45.4 MBBig Life Financial’s Derrick Van Ness returns to the podcast! He talks with Kiera about financial thresholds dentistry professionals should aim to meet, the difference between dying with zero versus an estate, how to be strategic as business owners for economic downfall, and a lot more. This episode will tell you what you need to do to be prepared for potential mayhem in the economy. Episode resources: Learn more about Big Life Financial Get in touch with Derick directly: derick@big...
#692: Schedule __% of Your Treatment in the Back Office
June 13, 2023 10:00 - 18 minutes - 25.4 MBThat’s 80%, folks. 80% of your treatment should be scheduled in the back office. Tiff and Dana talk all about scheduling in this episode — the importance, the successes that come, and how to go about implementing. Episode resources: Reach out to Tiff and Dana: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#691: Tracking Case Acceptance Made Simple
June 08, 2023 10:00 - 23 minutes - 31.9 MBBritt and Tiff talk about the areas critical to having the best case acceptance in your practice. Together, they break down… Styles: dollar for dollar and one for one What the best tracking programs are Tips for follow-up What information to collect Episode resources: Reach out to Tiff and Britt: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#690: High Level Office Success Revealed
June 07, 2023 10:00 - 17 minutes - 23.5 MBKiera gives a sample of the top takeaways from the 2023 Dental A-Team Summit! She reviews the breakdown of the multi-million-dollar practices who shared their secrets, and all the other speakers who chimed in with their insight. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#689: Acquire Lifetime Patients, Not Annual Ones
June 06, 2023 10:00 - 33 minutes - 45.9 MBPaul Lowry, CEO and co-founder of the Dental Menu, is on the podcast! He and Kiera discuss the benefits of membership plans, how to incorporate rewards programs, whether it’s possible to increase dollar per patient without expanding, and a ton more. Membership plans increase patients’ interactions with your practice! Paul encourages listeners, whatever you do as a practice well, sell it as part of a package. Episode resources: Look into Dental Menu and watch the modules under the Edu...
#688 In Upcoming Economy, How to Set Your Practice Apart
June 01, 2023 10:00 - 28 minutes - 38.8 MBVanessa Vitagliano with Dental Warranty returns to the podcast, this time to talk with Kiera about how the upcoming economic shifts will change dental practices operations. Much of the conversation centers around warranties, and how they can benefit your practice and patients during times of uncertainty. This episode will educate on how to protect your patients’ peace of mind and your practice’s cash flow. Episode resources: Learn more about Dental Warranty Get $500 off when joining...
#687: Scaling Back from 5-Day Work Weeks
May 31, 2023 10:00 - 38 minutes - 52.7 MBDr. Paul Etchison is on the DAT podcast again! In this episode, Dr. Etchison shares his experience on scaling back his work week — from five days to his current two half-days. He talks about How he gained confidence to cut back and not lose his sense of identity and finances What he does during his off days Why and how he’s grown from his takeaways Episode resources: Subscribe to The Dental Practice Heroes podcast Read Dr. Etchison’s book, Dental Practice Hero II the Sequel: How a ...
#686: Implementing and Executing a Good Cancellation Policy
May 30, 2023 10:00 - 15 minutes - 21.4 MBEpisode 686: Implementing and Executing a Good Cancellation Policy Britt and Tiff take over the podcast to talk about cancellation policies and the most important questions to ask yourself about coming up with yours: How much time do you need for notice? What happens if a patient doesn’t follow the policy? They also touch on other do’s and don’ts to consider, including what to use instead of the word ‘cancellation’, and when you should give your patients grace. Episode resources: Re...
#685: How to Stop Comparing and Start Enjoying
May 25, 2023 10:00 - 20 minutes - 27.5 MBKiera is reviewing another book club read: Comparisonitis: How to Stop Comparing Yourself to Others and Be Genuinely Happy by Melissa Ambrosini. She shares her takeaways about comparing versus inspiring, language to focus on, and knowing your own course. Episode resources: Check out the full list of DAT’s 2023 book club here. Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#684: How To Keep Monotony Out of Your Morning Huddles
May 24, 2023 10:00 - 15 minutes - 20.9 MBTiff and Dana are giving tips for having strong and fun morning huddles every single day. They break down tactical pieces (strategies, goals, busy-time prep) and good culture opportunities to incorporate. Remember: A strong morning huddle is more beneficial than a whimsical one. Episode resources: Reach out to Tiff and Dana: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#683: When + How (Much) to Hire a Dental Consultant
May 23, 2023 10:00 - 39 minutes - 54.9 MBKiera joins Brian Hanks to answer oft-asked questions by new practice owners about hiring dental consultants. This is an extremely valuable episode for new, up-and-coming, and even seasoned owners. Kiera and Brian touch on the following: Areas where new owners can hire help Whether to outsource or not Price of hiring a dental consultant (and how to tell if someone’s a good consultant) Roles of consultants versus practices And more! Episode resources: Listen and subscribe to The Prac...
#682: Do You Have a Need-to-Schedule-ASAP List?
May 18, 2023 10:00 - 21 minutes - 30 MBHave you found that patients are consistently disappearing on you? This is something many practices are experiencing. Tiff and Brit are in these practices providing solutions, and share those ideas in this episode. They touch on: Why having schedule protocols in place is important Ways to fill your schedule What language you should use And more! Episode resources: Reach out to Tiff and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podc...
#681: A Dentist-Recommended Book You Need to Read
May 17, 2023 10:00 - 17 minutes - 24.2 MBIt’s time for another DAT Book Club episode! This was a surprise addition, recommended by dentists: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara. Kiera talks about how this book inspires readers to make their patient experiences special while also being profitable as a business. Check out the full list of DAT’s 2023 book club here. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Denta...
#680: The Illusion of Happy Teams
May 16, 2023 10:00 - 19 minutes - 26.2 MBThere’s an idea out there that holding your team members accountable for their tasks and deliverables creates unhappy participants. Kiera dispels this notion in this episode, sharing her experience seeing this in dental practices across the country, and what actually sends team members running for the hills because of your work system. She also lists out what your practice can do to create and keep happy workers — and avoid artificial harmony. Episode resources: Reach out to Kiera Sub...
#679: Secrets to Becoming Financially Secure
May 11, 2023 10:00 - 22 minutes - 31.6 MBIn this episode, Kiera reviews the March book selection: The Psychology of Money: Timeless Lessons on Wealth, Greed, and Happiness by Morgan Housel. Check out the full list of DAT’s 2023 book club here. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#678: How Many Unscheduled Treatment Calls Should You Make?
May 10, 2023 10:00 - 16 minutes - 22.4 MBHow Many Unscheduled Treatment Calls Should You Make? Brit and Tiff take over the podcast to talk about those pesky unscheduled treatment calls. They talk about why those calls are important and how you can dispel the negative cloud associated with them. Three takeaways come out of this episode: Make sure you’re tracking unscheduled treatment Use Brit and Tiff’s suggestions to make those calls not annoying Keep the right mindset Episode resources: Reach out to Brit and Tiff Subscr...
#677: How to Create Team Ownership
May 09, 2023 10:00 - 18 minutes - 25.2 MBKiera gives three easy steps to help your practice flourish as one by giving your team members the following: Your trust to know they’ll do their tasks well Autonomy to make decisions Consistency with expectations If you want help in building up your team, reach out to the Dental A-Team! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#676: How To Automate Life
May 04, 2023 10:00 - 21 minutes - 29 MBIt’s time for another book club review! In this episode, Kiera reviews Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear. She touches on the creation of systems to reach our goals; how true behavior change happens; the power of out of sight, out of mind; and more. Check out the full list of DAT’s 2023 book club here. Episode resources: Listen to episode 652, Introducing the DAT Book Club Reach out to Kiera Subscribe to The Dental A-Team po...
#675: How to Build Your Leadership Team
May 03, 2023 10:00 - 23 minutes - 32.3 MBA hot-ticket item DAT is seeing in practices across the nation is teams stripped thin and a need to build the leadership team. In this episode, Kiera and Dana talk about how to go about building up and bringing in leadership to your business. Such a move can alleviate stress and execute on goals. Kiera and Dana share multiple scenarios of practices and how to implement leadership team structures in each, including specific tactics to apply today. Episode resources: Reach out to Kiera a...
#674: Where Are Your New Patients Coming From?
May 02, 2023 10:00 - 12 minutes - 17 MBTiff and Dana provide expertise on how to know where your new patients are coming from by using systems already in place. They recommend: Starting with the software you have Capitalizing on the information asked for Putting action behind it Remember: If you’re not tracking referrals, you don’t know what marketing efforts are or aren’t working, so it’s a worthy implementation to get behind. Episode resources: Reach out to Tiff and Dana Subscribe to The Dental A-Team podcast Bec...
#673: How To: 5-Star New Patient Exams
April 27, 2023 10:00 - 13 minutes - 17.9 MBConsultants Tina and Tiff talk about how to nail a 5-star worthy new patient exam, including establishing a relationship, perfecting the hand-off, and building a system based on what works. Diagnoses can’t come before a relationship — that’s how to be worthy of those five stars. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Tina Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#672: What To Do When Life Doesn’t Pan Out
April 26, 2023 10:00 - 20 minutes - 27.9 MBWe all have personal goals and dreams that haven’t gone anywhere. In this episode, Kiera shares her own journey from 2022, how she worked through it (and continues to do so), and where she is today — with expanded hope and energy. It’s a mindset that can be applied to many of our own obstacles: giving ourselves space to be frustrated and then choosing the best path forward. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera Subscribe to The Dental A-Team podcast B...
#671: Book Club Review: Extreme Ownership
April 25, 2023 10:00 - 19 minutes - 26.9 MBKiera is reviewing the first book assigned for Dental A-Team’s 2023 book club, Extreme Ownership: How U.S. Navy SEALs Lead and Win. She talks about the key highlights from the pages, and how to incorporate lessons learned into your own practice. Interested in catching up? Check out the full list of books here. Episode resources: Attend the 2023 DAT Summit Listen to episode 652, Introducing the DAT Book Club Reach out to Kiera Subscribe to The Dental A-Team podcast Become De...
#670: The Number One Thing Associates Want
April 20, 2023 10:00 - 14 minutes - 20.2 MBKiera shares a tactical laundry list of how true, beneficial mentorship of associates can happen. Ideas from finding motivations and working backwards to going for a walk outside during a break and plenty in between. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#669: Earning Your Reputation
April 19, 2023 10:00 - 14 minutes - 19.5 MB… you need to EARN a 5-star review! In this consultant-takeover episode, Tiff and Tina share what makes them want to leave a 5-star rating and review for any business they interact with, and what the right pieces look like. Remember: It comes down the feelings you leave your patients with, so start there. Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Tina Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#668: 4 Easy Steps to Success
April 18, 2023 10:00 - 20 minutes - 27.6 MBThis episode is all about what Kiera has done to elevate both the Dental A-Team as a business, as well as the practice she and her team consult in. The difference-makers that she explains are: Profitability Relationships White noise time Systemization Episode resources: Attend the 2023 DAT Summit Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#667: More Practice Reviews = More Patients
April 13, 2023 10:00 - 17 minutes - 23.6 MBConsultants Tiff and Britt share their insight for asking patients for reviews. These days, people are used to being asked for their opinion and provide feedback — it’s a critical way to both improve your practice and draw more people to your business (people like seeing businesses with lots of reviews!). The consultants share their favorite ways, including exactly what to say, to ask patients for reviews, plus advice for setting a goal and getting there. Episode resources: Attend the 2...
#666: 19,000 Days Left
April 12, 2023 10:00 - 16 minutes - 22.2 MBKiera starts off this episode with a little equation which leads to contemplating what each of us wants to do with our time left. It’s an opportunity to be intentional with each and every day, and apply what we ultimately want to do and become to our actions. Episode resources: Attend the 2023 DAT Summit Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#665: Elevate Your Peer Group
April 11, 2023 10:00 - 18 minutes - 25.1 MBHaving a community of like-minded people is essential, but it’s important to not be the smartest person in the room! This episode is about surrounding yourself with people who will inspire, challenge, and level up your life personally and professionally; people who you can take help from and ask questions of. Kiera challenges listeners to inventory where they want to grow in their lives, and then seek out someone who will help you excel in that arena. Episode resources: Attend the 202...
#664: Here’s How to Hire Dental Assistants ASAP
April 06, 2023 10:00 - 16 minutes - 23.2 MBThe dentistry world is still struggling to bounce back from the impacts that Covid-19 had on the industry — people resigning and schools not generating as many new workers. Kiera gives tips on how to find dental assistants for your practice quickly and effectively. Her suggestions include: Turning your practice into a dental assistant school Standing out above the crowd (use VivaHR for a DAT discount! Email us!) Getting scrappy She also gives ideas on how to create appealing ads to hire ...
#663: Finding Your Gap
April 05, 2023 10:00 - 18 minutes - 25 MBDo you know how much of a gap there is between where you are today and where you want to be someday? In this episode, Kiera talks about identifying that gap in your practice. She breaks down your practice’s fundamentals: money, you, and systems/teams, and asks how systematized your practice is. Added bonus: All of this will be addressed in detail at the Dental A-Team Summit! Sign up to attend! Episode resources: Attend the 2023 DAT Summit Reach out to Kiera Subscribe to The Denta...
#662: The Perfect Handoff
April 04, 2023 10:00 - 17 minutes - 24.6 MBIt’s a consultant takeover! Tiff and Britt discuss the pluses of using route slips in your practice. Using a protocol for route slips will ramp up your office communications and help secure the trust of your patients. Consider the two following questions when using route slips: Is there a system in process? Do your team members know that protocol? Episode resources: Attend the 2023 DAT Summit Reach out to Tiff and Britt Subscribe to The Dental A-Team podcast Become Dental A-Te...
#661: Social Media: A Glimpse of the Patient Experience
March 30, 2023 10:00 - 19 minutes - 26.2 MBHow does your practice handle social media and other internal marketing? Dana and Kiera explain what successful internal marketing like social media looks like: What types of posts work Who your avatar should be How to get team members on board And more! Episode resources: Attend the 2023 DAT Summit Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast
#660: Drop Insurance Plans the RIGHT Way
March 29, 2023 10:00 - 24 minutes - 33.8 MBDana and Kiera break down the pluses and minuses of dropping insurance in your practice. This episode includes a breakdown of why you would/wouldn’t want to drop insurance, why a membership plan does or doesn’t make sense for your practice, the difference between in-network and out-of-network fees, how to get the reimbursements you want, and a ton more. Bonus: Hear about the hottest trends in offices across the country—what dental practices are focusing on with the DAT consultants. Episo...